"wonder what every one does for a living. I am a banker and I would be very steamed if I made a mistake and someone roasted me in a public forum, before I knew that a mistake had been commited and I had an opportunity to fix it. You complain about not getting the service you pay for and you are tired of it, well it works both ways. Quite frankly I wouldn't want to deal with someone on an ongoing basis who takes your approach to solving a problem. The customer may always be right, but doesn't mean as a business person I have to deal with them a second time"
Then by all means don't do buisness with me.
I am a FAA Liscenced Airframe and Powerplant Mechanic. I was a crew chief for Sikorski doing rework and modification on BlackHawks and Super Stallions.I also worked on Huey's,Cobras,Super Cobra's and Apachies. I learned my trade in The United States Marines.Where I took time off to pull a tour as a Drill Instructor at Sunny Paris Island. 1st Bt B Co.
I know it's not as exciting as being a bank teller or even a bank Manager,You know with all those forclosiers and S&L scandles (as an aside do you know Bill & Hillary personally) but I do try to make do.
I don't begrudge anyone who holds an Honest job. I don't onh the other hand pay for someone to kick back and slide on thru. If I pay you to do a job,DO IT.
AND IrishMike,When and only When you want to throw some Money My way,Will your whinney a$$ed opinion come any where near interesting to me.
Take a deep breath and relax. As with all people, even Patrick is allowed a mistake in judgement. He got upset and simply reacted. He's adult enough to recognize that he should have taken a different approach to problem resolution, and he apologized.
Many folks around here (and across the street) wouldn't have bothered to admit fault.
Hey! Let's all take a deep breath. Some things were said and can't now be unsaid. Let's just move on and skip the rancor.
The holiday season is upon us; let us remember that most of us get additional stress leading up to Christmas and New Years. If we have to beat on something, I recommend a pillow...
I don't ever remember you posting that type of response to any member in any of the dozens of threads saying exactly the same thing about the grading at PCGS. Maybe I missed it.
I reread this entire thread and I don't know if MAULAMALL really roasted NGC. There was a Rick M. remark but it didn't seem that bad to me..... I know that PCGs has murded me on Mint State Frankies but has been more then generous on my Proof Frankies.... Like everyone else, I want the best grade possible every time. But, none the less I am very thankful for PCGs and will keep submitting. I have bought some NGC coins and have recently signed up, mainly for CGC comic grading, but I'll send NGC some Frankies after I complete my PCGs Registry set.....
I also think that NGC is good for PCGs and vice versa....... The competition between these two hopefully makes for better graded coins for us......
Be Bop A Lula!! "Senorita HepKitty" "I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
Lucy I am sitting here with 8 filled NGC boxes and I need to order 3 more to house my other NGC graded coins. I love my NGC coins as much as my PCGS coins. Moreso that I buy the coin not the holder and I personally believe there are some excellant values as compaired to PCGS. Don't get me wrong.I have some boxes of PCGS as well. Also some ANACS and ICG.
I have had some problems in the past. I called David Lange directly at 1800NGCCOIN about a missattributed label, I fedexed the coin, he fedexed it back in two days. Problem solved. The top three grading services are superb in customer service and are eager to resolve a dissatisfied collector or dealer. Call him, explain it calmly and the problem will be resolved.
<< <i>In my opinion people who grade coins for a living are a whole lot less likely to make a mistake than the person who submitted the coin. >>
Yeah, just like dealers never get cherry-picked by collectors who specialize in a series.
Russ, NCNE >>
There's a big difference between the two things Russ. There are a great many dealers who know far less than some collectors. Especially when it comes to specializing in a series.
<< <i>There's a big difference between the two things Russ. There are a great many dealers who know far less than some collectors. Especially when it comes to specializing in a series. >>
There are also plenty of graders who know less than an individual collector might in a specific series. The grader is forced to be a generalist, and spends a whopping five to six seconds on each coin. The collector-specialist lives and breathes the series and spends a lot more time on evaluation.
To automatically assume that the grader is right and the collector is wrong simply because the collector doesn't grade for a living is giving far too much credit based on nothing more than the fact that the grader gets a paycheck for doing it.
I think Mike could have said things a little differently. But, I feel he was expressing his view that like all of us.....if we make a mistake or do something not quite right then we (I think all of us) would want to be made aware of the problem before being blindsided.
I also think Maulumall has had the time to think over what he said and realized that it was not said in the best way and did apoligize for that. For that I feel your a bigger person than I.
Let us try and put this to rest and let us know how you came out
Fred
Buy the best you can afford the first time around.
I can't argue about the grade assigned or the lack of the star designation, but for one submission to have, the four Kennedy's completely wrong, and one quarter CAM and the other not (they both look the same ON THE SCAN anyway), the customer has every right to be po'ed. IMO, if Dave Lange is in-turn po'ed for this publicity, he should take it out on whomever allowed five or six mistakes in one grading lot. Maybe the recent publicity and the NGC move up the ladder is going to someone's head; maybe not, but it sounds to me (without doing any math) that this submission error rate is probably a bit much for ONE individual submitter to endure for one submission. Not only is correction in order, but some type of good will compensation too. And that's just my lone opinion.
Let me explain what I said a little slower this time, since it seems to have been misunderstood. I would have been upset also, they screwed up. They mislabled the slabs, they didn't fingerprint the coins, cause them to haze or left a hair or cheese in the slab. Obviously from the volume of posts pertaining to the sort of problems grading companies suffer from a lack of satifactory quality control. No argument here about any of that. My point was about how you approach doing business with a company that made these kind of mistakes. Do you blow up in a public forum, later apologize or do you contact them and talk to someone in charge in a business like manner and make them aware of the problem. For me its the latter. Every has there own way of dealing with it. Sometimes if you choose the latter the problem gets worked out and not only do they make it right, but sometimes if allowed to do it right they make more than amends, it gives them the opportunity to make you a customer for life.
As far as the numerous posts castigating grading companies for grading your coin lower than you feel it should be I don't know what your recourse is but to resumit or quit using that grading company. It seems like many who complain publicy continue to submit. After 45 years of collecting have I seen coins misgraded, of course. Do I feel that most of us are as capable of grading as the graders at PCGS or NGC, of course not. Do they take enough time to grade a coin? You make that decision.
The other day of the members most vocal about learning how to grade your own coins, who also prides himself in not buying slabbed coins was 4 grades off on Mark's 2 MS7 Walkers. I think this should be a heads up to some of the rest of us that grading isn't all that simple and maybe and I include myself in this category our grading skills are more of a guess than the graders opinions.
How come no one complains about ANACS' grading? Or, their customer service? Are they the best?
Because most people send in their coins to ANACS using the standard service. An eon later when the cons arrive back, the submitter had already forgotten about them. They are so surprised at getting these coins back that they are thrilled and don't even bother to look at the grades.
That reminds me, I think I sent some coins to ANACS back in 1988 using the standard service. I guess they should be about ready to be graded by now....
<< <i>To me this is a good thing - and one that has been long overdue. I only hope it is the beginning of a change to end changes. All of the grading companies need to achieve consistentcy & accuracy. They all need to follow the same set of established standards and stick to them - forever ! If they ever did that - then the complaints that XYZ undergraded my coins - or that QRST always overgrades everything - will simply go away. And collectors and the hobby in general will be the better for it. >>
it is NOT possible for grading copmanies to achiece consistency & accuracy. if it were possible, we'd be using machines to grade coins, not humans. it would be more honest & hold more value for the customer if plastic companies would simply ADMIT right up front in their "guarantee" that they are not capable of being accurate & consistent. it is an impossibility, plain & simple. why do folks have such a hard time accepting this very simple fact?
Comments
"wonder what every one does for a living. I am a banker and I would be very steamed if I made a mistake and someone roasted me in a public forum, before I knew that a mistake had been commited and I had an opportunity to fix it. You complain about not getting the service you pay for and you are tired of it, well it works both ways. Quite frankly I wouldn't want to deal with someone on an ongoing basis who takes your approach to solving a problem. The customer may always be right, but doesn't mean as a business person I have to deal with them a second time"
Then by all means don't do buisness with me.
I am a FAA Liscenced Airframe and Powerplant Mechanic.
I was a crew chief for Sikorski doing rework and modification on BlackHawks and Super Stallions.I also worked on Huey's,Cobras,Super Cobra's and Apachies.
I learned my trade in The United States Marines.Where I took time off to pull a tour as a Drill Instructor at Sunny Paris Island.
1st Bt B Co.
I know it's not as exciting as being a bank teller or even a bank Manager,You know with all those forclosiers and S&L scandles (as an aside do you know Bill & Hillary personally) but I do try to make do.
I don't begrudge anyone who holds an Honest job.
I don't onh the other hand pay for someone to kick back and slide on thru.
If I pay you to do a job,DO IT.
AND IrishMike,When and only When you want to throw some Money My way,Will your whinney a$$ed opinion come any where near interesting to me.
Take a deep breath and relax. As with all people, even Patrick is allowed a mistake in judgement. He got upset and simply reacted. He's adult enough to recognize that he should have taken a different approach to problem resolution, and he apologized.
Many folks around here (and across the street) wouldn't have bothered to admit fault.
EVP
How does one get a hater to stop hating?
I can be reached at evillageprowler@gmail.com
The holiday season is upon us; let us remember that most of us get additional stress leading up to Christmas and New Years. If we have to beat on something, I recommend a pillow...
EVP
How does one get a hater to stop hating?
I can be reached at evillageprowler@gmail.com
See? You can be correct too!
EVP
How does one get a hater to stop hating?
I can be reached at evillageprowler@gmail.com
I don't ever remember you posting that type of response to any member in any of the dozens of threads saying exactly the same thing about the grading at PCGS. Maybe I missed it.
Russ, NCNE
I also think that NGC is good for PCGs and vice versa....... The competition between these two hopefully makes for better graded coins for us......
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
I love my NGC coins as much as my PCGS coins.
Moreso that I buy the coin not the holder and I personally believe there are some excellant values as compaired to PCGS.
Don't get me wrong.I have some boxes of PCGS as well.
Also some ANACS and ICG.
missattributed label, I fedexed the coin, he fedexed it back in two days. Problem solved. The top
three grading services are superb in customer service and are eager to resolve a dissatisfied collector
or dealer. Call him, explain it calmly and the problem will be resolved.
Brian.
<< <i>
<< <i>In my opinion people who grade coins for a living are a whole lot less likely to make a mistake than the person who submitted the coin. >>
Yeah, just like dealers never get cherry-picked by collectors who specialize in a series.
Russ, NCNE >>
There's a big difference between the two things Russ. There are a great many dealers who know far less than some collectors. Especially when it comes to specializing in a series.
EVP
How does one get a hater to stop hating?
I can be reached at evillageprowler@gmail.com
<< <i>There's a big difference between the two things Russ. There are a great many dealers who know far less than some collectors. Especially when it comes to specializing in a series. >>
There are also plenty of graders who know less than an individual collector might in a specific series. The grader is forced to be a generalist, and spends a whopping five to six seconds on each coin. The collector-specialist lives and breathes the series and spends a lot more time on evaluation.
To automatically assume that the grader is right and the collector is wrong simply because the collector doesn't grade for a living is giving far too much credit based on nothing more than the fact that the grader gets a paycheck for doing it.
Russ
his view that like all of us.....if we make a mistake or do something not quite right then
we (I think all of us) would want to be made aware of the problem before being blindsided.
I also think Maulumall has had the time to think over what he said and realized that it
was not said in the best way and did apoligize for that. For that I feel your a bigger
person than I.
Let us try and put this to rest and let us know how you came out
Fred
Fred
I can't argue about the grade assigned or the lack of the star designation, but for one submission to have, the four Kennedy's completely wrong, and one quarter CAM and the other not (they both look the same ON THE SCAN anyway), the customer has every right to be po'ed. IMO, if Dave Lange is in-turn po'ed for this publicity, he should take it out on whomever allowed five or six mistakes in one grading lot. Maybe the recent publicity and the NGC move up the ladder is going to someone's head; maybe not, but it sounds to me (without doing any math) that this submission error rate is probably a bit much for ONE individual submitter to endure for one submission. Not only is correction in order, but some type of good will compensation too. And that's just my lone opinion.
As far as the numerous posts castigating grading companies for grading your coin lower than you feel it should be I don't know what your recourse is but to resumit or quit using that grading company. It seems like many who complain publicy continue to submit. After 45 years of collecting have I seen coins misgraded, of course. Do I feel that most of us are as capable of grading as the graders at PCGS or NGC, of course not. Do they take enough time to grade a coin? You make that decision.
The other day of the members most vocal about learning how to grade your own coins, who also prides himself in not buying slabbed coins was 4 grades off on Mark's 2 MS7 Walkers. I think this should be a heads up to some of the rest of us that grading isn't all that simple and maybe and I include myself in this category our grading skills are more of a guess than the graders opinions.
Because most people send in their coins to ANACS using the standard service. An eon later when the cons arrive back, the submitter had already forgotten about them. They are so surprised at getting these coins back that they are thrilled and don't even bother to look at the grades.
That reminds me, I think I sent some coins to ANACS back in 1988 using the standard service. I guess they should be about ready to be graded by now....
<< <i>To me this is a good thing - and one that has been long overdue. I only hope it is the beginning of a change to end changes. All of the grading companies need to achieve consistentcy & accuracy. They all need to follow the same set of established standards and stick to them - forever ! If they ever did that - then the complaints that XYZ undergraded my coins - or that QRST always overgrades everything - will simply go away. And collectors and the hobby in general will be the better for it. >>
it is NOT possible for grading copmanies to achiece consistency & accuracy. if it were possible, we'd be using machines to grade coins, not humans. it would be more honest & hold more value for the customer if plastic companies would simply ADMIT right up front in their "guarantee" that they are not capable of being accurate & consistent. it is an impossibility, plain & simple. why do folks have such a hard time accepting this very simple fact?
K S