Incredibly frustrated with PCGS

pruebas

In the Spring of this year, I sent a package to PCGS with three orders. It was entered on 24 April.

The Walk Through went through in a week. A little slow, but acceptable.
The World Economy sat for 162 days (111 business days) before being returned. And the fee calculation was wrong.
The US Special Issues (all US Mint medals, so not that difficult) is STILL at PCGS after 202 days (137 business days) and counting.
This last order was in grading for several months and has been in encapsulation for about 1.5 months.

PCGS Customer Service gives me lip service, but no ACTUAL help. Nothing they say happens.

Between the billing errors, the extreme delays, and lousy customer service, this is literally insane.
How can a company be run like this?

SimonW

Dang…that’s insane. I haven’t had an experience even remotely like that.

MEJ7070

@Pruebas Is there anything really rare or any varieties being attributed that could possibly be a cause? Like maybe their guy who attributes whatever you have and comes in 1-2 times a year is overdue for a visit?

Sorry to hear your order is taking forever! Here’s to hoping it pops through soon for you.

TomB

I think those who now own PCGS realize it is the 800-lb gorilla in the room and, therefore, they can do what they want in terms of staffing levels and customer service since folks will keep coming back regardless.