Card title variations on PSA label & PSA wants me to pay.

tigerdean

I have some 1966 team cards that need the label corrected due to the dot and no dot variations that they later started issuing. I contacted customer service and they want me to pay the ridiculous fee for a Re-holder on a $15-20 card. I said this isn't about me reholdering, this is about keeping the registry accurate for all collectors of cards from your company. Really PSA?? You are that greedy and money grubbing that you now can't even do the right thing by your customers. They will stay uncorrected as far I'm concerned. They can stick their reholdering fee where the sun don't shine! Rant over.

1982FBWaxMemories

Will they update the cards in their db ? Or must they reholder?

tigerdean

Must reholder! Have to pay $13 to reholder each card and pay to ship it to them. Just because it's not an expensive card doesn't mean it's not important to a guy who is collecting a set in psa 7's. It's just wrong. You want to tout your registry and have a separate category for master sets but dont want to do everything you can to keep the registry as accurate as possible for your customers and collectors after you changed the labeling system. It should be resolved the same as when you ship out a card with an erroneous label.

RonSportscards

Did you try submitting a Label Correction Request through their Customer Request Center and got denied?

Not quite the same as recognizing a variation change, but I had a 1976 Wiffle Disc that PSA later changed, recognizing it as 1978, and I didn't call or contact general customer support.
I just submitted a correction through the Customer Request Center and it was accepted.
They sent me a FedEx shipping label and the slab was corrected and sent back for free.
And they then corrected the registry Player Master List to the 1978.

They seemed to want to be on top of it and make it right.

tigerdean

Unfortunately not the case with this representative. Shame on PSA for not taking care of this and gouging people for more money when you changed the labeling. All for a plastic holder and a label change. Poor business practice!

RufussCkingston

The current flip on your cards are not incorrect, thus PSA isn't going to give you free reholdering... Now if the flips implied an incorrect variation, then yes, should be a CRC request. But since your flips don't even mention a dot, I can accept PSA's charging demand. The registry accuracy is not financially relevant to PSA.

RonSportscards

@RufussCkingston said:
The current flip on your cards are not incorrect, thus PSA isn't going to give you free reholdering... Now if the flips implied an incorrect variation, then yes, should be a CRC request. But since your flips don't even mention a dot, I can accept PSA's charging demand. The registry accuracy is not financially relevant to PSA.

PSA FAQs state:
"PSA will correct any mislabeled item(s) free of charge. If you believe your item is mislabeled, please submit a Label Correction Request via the Customer Request Center."

If a variation is now recognized by PSA and the label doesn't mention the variation, it's "mislabeled" by omission IMO.

If you had a 1990 Frank Thomas NNOF in a PSA holder that states just 1990 Topps, you can say it's not incorrect because it is labeled 1990 Topps correctly after all, but not including that it's a NNOF on the label is "mislabeled," again IMO.

1951WheatiesPremium

@RonSportscards said:

@RufussCkingston said:
The current flip on your cards are not incorrect, thus PSA isn't going to give you free reholdering... Now if the flips implied an incorrect variation, then yes, should be a CRC request. But since your flips don't even mention a dot, I can accept PSA's charging demand. The registry accuracy is not financially relevant to PSA.

PSA FAQs state:
"PSA will correct any mislabeled item(s) free of charge. If you believe your item is mislabeled, please submit a Label Correction Request via the Customer Request Center."

If a variation is now recognized by PSA and the label doesn't mention the variation, it's "mislabeled" by omission IMO.

If you had a 1990 Frank Thomas NNOF in a PSA holder that states just 1990 Topps, you can say it's not incorrect because it is labeled 1990 Topps correctly after all, but not including that it's a NNOF on the label is "mislabeled," again IMO.

I understand and empathize with your frustration.

It sounds like your item is correctly labeled but also not as specific as it could be. Believe it or not, this is not uncommon and while it poses issues for the registry sets, PSA is not going to reholder xxx number of cards for free because a collector got them to recognize a variation years after the fact. It’s not just your single card, it’s all of the items in all the sets that now have a variation and that is a precedent that PSA would be very foolish to set.

An example of a card that would get you a free CRC reholder that is mislabeled is a 1969 Topps Willie Mays card being in a 1969 Topps Ernie Banks PSA holder. Even in the Frank Thomas NNOF example, you can see the variation plainly so there’s no real need to have the flip say it.

That said, you make me think it would be a pretty cool special - a ‘flip update’ monthly deal at a reduced price - to reward the diehard collectors, such as yourself.

jimq

@1951WheatiesPremium said:

It sounds like your item is correctly labeled but also not as specific as it could be. Believe it or not, this is not uncommon and while it poses issues for the registry sets, PSA is not going to reholder xxx number of cards for free because a collector got them to recognize a variation years after the fact. It’s not just your single card, it’s all of the items in all the sets that now have a variation and that is a precedent that PSA would be very foolish to set.

I have a couple off-back T-206 cards that would be highest in grade but they were graded before PSA started specifying the backs on the label. I wanted to get them reholdered with new labels and same thing - I would have to pay. I looked at the POP reports and if everyone had sent their cards to be updated there would be thousand just in t206.

PSA didn't make a mistake when they graded it, that's the difference and why it costs now.

jay0791

Many variations are not found by PSA. Ther are from advance collectors. How would PSA know to include any variation from the start?
I agree with PSA. Often the low pop variations (due to less cards submitted as a variation) are worth reholdering as they get more money if you are selling.

olb31

Maybe if the variation didn't exist when they graded it, they charge. If it existed when they graded it then it's on you to get the card regraded.

tigerdean

Well, I believe your opinion sucks just like PSA's. You would probably feel different if it was your specific issue.

RufussCkingston

@RonSportscards said:

@RufussCkingston said:

If you had a 1990 Frank Thomas NNOF in a PSA holder that states just 1990 Topps, you can say it's not incorrect because it is labeled 1990 Topps correctly after all, but not including that it's a NNOF on the label is "mislabeled," again IMO.

Terrible example as it is an obvious defect or error that the grader would need to notate somehow (PD?). Not familiar with this dot thing, but not blatantly obvious and doesn't invalidate the flip, just allows for further micro-identification that collectors evidently took notice at a later time after grading had started for the issue....

RonSportscards

@1951WheatiesPremium said:
I understand and empathize with your frustration.

It sounds like your item is correctly labeled but also not as specific as it could be.

I'm not the OP nor am I frustrated. I don't own the card and I'm not in OPs position with cards of my own.

Even in the Frank Thomas NNOF example, you can see the variation plainly so there’s no real need to have the flip say it.

With that logic, why bother having ANY variation on the flip then?
Or does that only apply to variations that aren't "plainly" seen (whatever that means)?
There are still registry chasers, master set builders, and just PC collectors that would like it authenticated, holdered, and noted on the flip as such.

tigerdean

Thank you for some validation! Multimillion dollar company and still need to nickel and dime their customers. You're also not going to convince me that charging $13 to reholder a card is not highway robbery when that is damn near the same as what it costs to grade cards on the lower level. And dont get me started on the stupid prices to reholder at the National. They are basically saying we are not reholdering your card unless it is something high end that you are willing to pay our exorbitant price. Unreal!!!!!

pdoidoi

@tigerdean said:
Thank you for some validation! Multimillion dollar company and still need to nickel and dime their customers. You're also not going to convince me that charging $13 to reholder a card is not highway robbery when that is damn near the same as what it costs to grade cards on the lower level. And dont get me started on the stupid prices to reholder at the National. They are basically saying we are not reholdering your card unless it is something high end that you are willing to pay our exorbitant price. Unreal!!!!!

You can , just say NO.
Maybe sometime down the road things will change.

tigerdean

RonSportscards

@RufussCkingston said:

@RonSportscards said:

@RufussCkingston said:

If you had a 1990 Frank Thomas NNOF in a PSA holder that states just 1990 Topps, you can say it's not incorrect because it is labeled 1990 Topps correctly after all, but not including that it's a NNOF on the label is "mislabeled," again IMO.

Terrible example as it is an obvious defect or error that the grader would need to notate somehow (PD?). Not familiar with this dot thing, but not blatantly obvious and doesn't invalidate the flip, just allows for further micro-identification that collectors evidently took notice at a later time after grading had started for the issue....

The defect itself was not the point, but don't worry, I already knew you would argue just for argument sake.

ElMagoStrikeZone

Ok, if there's people actually lining up to reholder half-million dollar+ cards at 1299 a pop, then the Earth truly has fallen off its axis.

2014bestservice

They have always fixed my mislabel stuff free even years later. But only if its mislabeled

Clerical errors like a cards missing variation not being noted unfortunately will not get corrected free.

To minimize costs wait until they run a relabel special

1951WheatiesPremium

@RonSportscards said:

@1951WheatiesPremium said:
I understand and empathize with your frustration.

It sounds like your item is correctly labeled but also not as specific as it could be.

I'm not the OP nor am I frustrated. I don't own the card and I'm not in OPs position with cards of my own.

Even in the Frank Thomas NNOF example, you can see the variation plainly so there’s no real need to have the flip say it.

With that logic, why bother having ANY variation on the flip then?
Or does that only apply to variations that aren't "plainly" seen (whatever that means)?
There are still registry chasers, master set builders, and just PC collectors that would like it authenticated, holdered, and noted on the flip as such.

I meant to respond to @tigerdean and quoted the wrong post. I do my best to avoid any/all interactions with you and this one was accidental.

@tigerdean - Maybe they’ll put together a reholder special. Or if you think it’s worth the shot, maybe you can crack and regrade it. Or sell it and buy the card with the flip you want?

I hope it works out for you the way you want.

RonSportscards

@1951WheatiesPremium said:

@RonSportscards said:

@1951WheatiesPremium said:
I understand and empathize with your frustration.

It sounds like your item is correctly labeled but also not as specific as it could be.

I'm not the OP nor am I frustrated. I don't own the card and I'm not in OPs position with cards of my own.

Even in the Frank Thomas NNOF example, you can see the variation plainly so there’s no real need to have the flip say it.

With that logic, why bother having ANY variation on the flip then?
Or does that only apply to variations that aren't "plainly" seen (whatever that means)?
There are still registry chasers, master set builders, and just PC collectors that would like it authenticated, holdered, and noted on the flip as such.

I do my best to avoid any/all interactions with you and this one was accidental.

And I'm glad as your opinions have zero value.

1951WheatiesPremium

Harnessracing

@tigerdean said:
Must reholder! Have to pay $13 to reholder each card and pay to ship it to them. Just because it's not an expensive card doesn't mean it's not important to a guy who is collecting a set in psa 7's. It's just wrong. You want to tout your registry and have a separate category for master sets but dont want to do everything you can to keep the registry as accurate as possible for your customers and collectors after you changed the labeling system. It should be resolved the same as when you ship out a card with an erroneous label.

I don’t think they could care less about the Registry anymore. They used it originally as a great tool to get commons graded. Now with the new ownership it’s not in their business model anymore I believe.

CheckYourDiaper

If there was a set registry for collectors that was not CU/ PSA… that accepted all graded cards and used a community rating scale I think that would be wonderful.

Kepper19

@Harnessracing said:

@tigerdean said:
Must reholder! Have to pay $13 to reholder each card and pay to ship it to them. Just because it's not an expensive card doesn't mean it's not important to a guy who is collecting a set in psa 7's. It's just wrong. You want to tout your registry and have a separate category for master sets but dont want to do everything you can to keep the registry as accurate as possible for your customers and collectors after you changed the labeling system. It should be resolved the same as when you ship out a card with an erroneous label.

I don’t think they could care less about the Registry anymore. They used it originally as a great tool to get commons graded. Now with the new ownership it’s not in their business model anymore I believe.

600 thousand Pokemon cards graded a month will do that...