HELP, I can't login with my normal account, how can I get help? I made a new one so I can post this.

Russell12561256

I've tried to log in with my normal account and I get "We're having trouble logging you in with the provided credentials. Please double-check and retry. If the issue continues, try using the Forgot Password option."

I've tried to reset my password 10 times and do not get an email. Is there a correct place to post this? Is there an email I can send to asking for help?

Morgan White

Sorry Cheryl, they banned you.

Russell12561256

@Morgan White said:
Sorry Cheryl, they banned you.

Please explain (if you're serious). Why would I be banned?

JBK

@Morgan White said:
Sorry Cheryl, they banned you.

Not banned, only her thread deleted.

JBK

OP: try flagging your own post to get the attention of the moderators.

@PCGS_Moderator
@PCGS_Hy

MsMorrisine

@Russell12561256 said:

@Morgan White said:
Sorry Cheryl, they banned you.

Please explain (if you're serious). Why would I be banned?

what was your previous login name

MsMorrisine

was it Russell1256 or what?

U1chicago

@MsMorrisine said:
was it Russell1256 or what?

Looks like the scammer got his account too:
https://forums.collectors.com/discussion/1114908/6-gold-coins-spot-price

MsMorrisine

if your account is hacked you have to prove who you are

you seem slow to reply here. why?

pcgsregistrycollector

@Russell12561256 said:
I've tried to log in with my normal account and I get "We're having trouble logging you in with the provided credentials. Please double-check and retry. If the issue continues, try using the Forgot Password option."

I've tried to reset my password 10 times and do not get an email. Is there a correct place to post this? Is there an email I can send to asking for help?

you got hacked. i almost bought from ur old account

Russell12561256

@MsMorrisine said:
if your account is hacked you have to prove who you are

you seem slow to reply here. why?

Because it's the middle of the night. My old account was "russell12".

Russell12561256

@JBK said:
OP: try flagging your own post to get the attention of the moderators.

@PCGS_Moderator
@PCGS_Hy

I'm not sure what you mean by flagging my own post?

PeakRarities

@Russell12561256 said:

@JBK said:
OP: try flagging your own post to get the attention of the moderators.

@PCGS_Moderator
@PCGS_Hy

I'm not sure what you mean by flagging my own post?

Don't worry, I did it for you. Hopefully they can help you out tomorrow, if you can tell them what your old password was I think that should suffice. Alot of hacking and weird accounts lately, it's got people all up in a tizzy but I'll vouch for you if you have any trouble. You should check if your FB is also hacked, if it's not maybe send me a message on there and I can confirm for the moderators if they want you to provide proof.

JBK

@Russell12561256 said:

@JBK said:
OP: try flagging your own post to get the attention of the moderators.

@PCGS_Moderator
@PCGS_Hy

I'm not sure what you mean by flagging my own post?

Down at the bottom of a post is a row of things you can do.

Select "Flag" and it brings up a box where you'd normally type in a complaint for the moderators to read. In this case, you'd give details of your issue.

In this case, someone has done it for you.

Russell12561256

@PeakRarities said:

@Russell12561256 said:

@JBK said:
OP: try flagging your own post to get the attention of the moderators.

@PCGS_Moderator
@PCGS_Hy

I'm not sure what you mean by flagging my own post?

Don't worry, I did it for you. Hopefully they can help you out tomorrow, if you can tell them what your old password was I think that should suffice. Alot of hacking and weird accounts lately, it's got people all up in a tizzy but I'll vouch for you if you have any trouble. You should check if your FB is also hacked, if it's not maybe send me a message on there and I can confirm for the moderators if they want you to provide proof.

Thank you.

Russell12561256

@Russell12561256 said:

@PeakRarities said:

@Russell12561256 said:

@JBK said:
OP: try flagging your own post to get the attention of the moderators.

@PCGS_Moderator
@PCGS_Hy

I'm not sure what you mean by flagging my own post?

Don't worry, I did it for you. Hopefully they can help you out tomorrow, if you can tell them what your old password was I think that should suffice. Alot of hacking and weird accounts lately, it's got people all up in a tizzy but I'll vouch for you if you have any trouble. You should check if your FB is also hacked, if it's not maybe send me a message on there and I can confirm for the moderators if they want you to provide proof.

Thank you.

Hopefully Monday I will hear fro them moderator.

pcgs_social

Hey Russell, thanks for your patience -- we don't work over the weekends and holidays. I just sent you a message. Looking forward to resolving this.

Russell12561256

@pcgs_social said:
Hey Russell, thanks for your patience -- we don't work over the weekends and holidays. I just sent you a message. Looking forward to resolving this.

I figured that, it's okay. Thanks fore helping.