Activity page issue
Murphey
Posts: 61 ✭✭
I received this email from Emilio this AM:
PCGS Set Registry
8:28 AM (3 hours ago)
to me
Hi Randy,
Glad everything is working else is working out! I'm trying as hard as I can to get the activity page fixed, there's only so much I can do when it's an I.T. issue. I appreciate everyone's patience with this!
Thanks for using the Set Registry, and have a great week!
Emilio Gutierrez
Set Registry Coordinator
Set Registry
pcgs.com
4
Comments
Yes, we’ve known for over two months that this is NOT Emilio’s fault at @SetRegistryManager, but is clearly an I.T. issue! However, despite replies from other PCGS personnel on other similar threads, NO ONE has yet to explain why PCGS upper management, including Stephanie Sabin, is choosing to completely ignore this serious issue!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
This is what you expect from a top associate who interfaces with customers. With so many CSRs it's just crickets. Even though Emilio can't fix the issue himself, he is keeping Randy informed, which is exactly what a excellent CSR should do.
Accessing the activity page has worked for me for several days now. Appears fixed.
"Got a flaming heart, can't get my fill"
Agreed ... worked for me today as well
Top 10 Cal Fractional Type Set
successful BST with Ankurj, BigAl, Bullsitter, CommemKing, DCW(7), Downtown1974, Elmerfusterpuck, Joelewis, Mach1ne, Minuteman810430, Modcrewman, Nankraut, Nederveit2, Philographer(5), Realgator, Silverpop, SurfinxHI, TomB and Yorkshireman(3)
Still NOT working for me - neither on my desktop or iPad. UGH!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
I have given up looking, well over 6 months now still only the error message
I have checked it every day for over 2 weeks now
AND IT NEVER WORKED!
Fed up with it
I sent a request to Emilio 3 times over the past 2 weeks and NOTHING
Mike
My Indians
Danco Set
It started working for me again over the weekend. I am using Chrome web browser.
Here is my Washington Quarter Variety Registry Set
This is my Washington Quarter Proof Variety Registry Set
I use Chrome, and it still will NOT work on my desktop!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
How old is your processor, Steve?
What does the processor have to do with it?
Mike
My Indians
Danco Set
My desktop is about three years old or so. My iPad is about six months old. The key is each of these two devices work perfectly on EVERY website I go to, except for the PCGS activity page!
Are they using Elementary School programmers that design the site so that it works ONLY on “new” computers? I hate to say this, but is this situation now at the point that PCGS should be embarrassed that they choose to not get this long term broken functionality fixed?
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Try this:
Sign out of PCGS, then clear your cache. Best to do it at least as far back as you last knew it worked, or just all dates. You will have to sign in to a few sites again.
Reboot, then go to PCGS and sign in. There is a chance this will work.
On the iPhone, uninstall the PCGS app, and reinstalling it.
My US Mint Commemorative Medal Set
@Goldminers
Just did that and it still doesn't work
Mike
My Indians
Danco Set
That is so strange. My activity page has been working fine the whole time since I did that a few weeks ago.
My US Mint Commemorative Medal Set
On the activity page at the top by the https:// there is a padlock symbol. Click on it and you will see the permissions. Click on that and reset them all to default. Then on the same padlock there is a "cookies and site data" go there and click on each active "allowed" one and remove it.
Then close and get out of your web browser entirely and restart it and try to go to PCGS. Maybe that will work.
My US Mint Commemorative Medal Set
In all my years of computer problems, clearing cache and cookies has never fixed ANY of them. Ever. The only thing it "accomplishes" is forcing me to re-log in and re-2FA into every single account that I typically don't have to fight with. And I'm sure ALL the tech support "gurus" are well aware of that - it's there version of "leave me alone for 20 minutes" and by the time someone comes back to say "It didn't work" that tech support guy is on a different call or on break.
@Goldminers
This is all I see
I don't see any padlock
Mike
My Indians
Danco Set
ALSO
If they don't have anybody in IT to fix these problems
WHO JUST ADDED 10 NEW REGISTRY SETS!!!!!!!
Mike
My Indians
Danco Set
Your browser might show it this way
Also, something that just kinda hit me here -- if you're running any kind of adblock, disable it, refresh the page, and see if that changes anything. It's a long shot, but.... My facebook newsfeed will only load two posts and then lock up, with adblock running (kinda says something, doesn't it...) -- I just tried it on the "Report a cert that should match" bug, and it made no difference, so I wouldn't hold my breath, but, yeah, worth mentioning and trying, regardless
My level of understanding these issues is very low. But with that said, what I do know, is that I have NOT RECENTLY added any adblockers to my desktop or iPad, and for MANY years had NO problem very regularly accessing the Activity page, until a few months ago! The PCGS programmers should be able to restore the functionality of accessing that page without me (and apparently many others) from having to jump through all of the technological hoops you have generously suggested!
But I do appreciate your suggestions. Thank you!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
I just tried from my logged in PCGS page pasting in and going to pcgs.com/setregistry/mysetregistry/activity . Take a guess what happened? I got the famous “Oops” message!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Honestly it is hard to understand. I do not have any problems accessing that page. I use the newest beta Microsoft Edge browser, but it works for Chrome and DuckDuckGo, too. This is why it is possibly a very difficult bug to track down. The only time I have had the errors happen screen recently is when Microsoft did an update to Windows that did not finish.
My US Mint Commemorative Medal Set
My US Mint Commemorative Medal Set
I don't think it has to do with the age of the computer or the processor. If it did, I doubt mine would work as I am on a computer running Windows 7 that I bought in 2009. I doubt anybody here is using anything older than that. Mine did not work for a few weeks and then I decided to clear my cache and cookies and it worked. I did not even shutdown and reboot my computer as it takes a while to do.
I understand how frustrating this can be as It took me a little over 3 weeks to get a coin into my set and then when I was finally able to get it into my set, it was only giving me 58 points in my set instead of 464 points. It took almost another month for that to be corrected. The weird thing is, it was fixed on a Saturday. I know this because I checked 3 or 4 times a day, everyday until it finally calculated correctly.
I thanked Emilio and like many others here, I told him that the hierarchy at PCGS need to start taking the registry problems more seriously before it is too late and people move on to somewhere else.
Donato
Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set
Successful transactions: Shrub68 (Jim), MWallace (Mike)
OK, I decided to not be so stubborn, so I cleared out the cache, deleted all history and browser stuff! Guess what? I'm still getting the "Oops" message! But now i have to relog in to many sites, and in several cases, reset new passwords. That impacts my iPad logging in as well with passwords! UGH!
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
So sorry you had to go through all that trouble Steve, only to get the same results.
Donato
Donato's Complete US Type Set ---- Donato's Dansco 7070 Modified Type Set ---- Donato's Basic U.S. Coin Design Set
Successful transactions: Shrub68 (Jim), MWallace (Mike)
I suspect it is a server connectivity or load issue. Just like sometimes you add new items and you get the Oops page and sometimes it works, I think that sometimes you can get lucky and see your activity page. The activity page requires a lot of database queries to run to produce the content.
http://ProofCollection.Net
Unbelievable checked today and the activity page is working. Big thankyou to who ever it was that manage to fix the issue. Now I can look forward to requesting the removal of some many coins that others have sold and not bothered to do the right thing.
Still not me!😢
Steve
My collecting “Pride & Joy” is my PCGS Registry Dansco 7070 Set:
https://www.pcgs.com/setregistry/type-sets/design-type-sets/complete-dansco-7070-modified-type-set-1796-date/publishedset/213996
Still broken here.
http://ProofCollection.Net
When my Activity Page comes up, it will update the "set changes" and allow me to use the Header Bar options like Dashboard and Inventory.
Since I can't add any slot requests thru the "Report a Cert That Should Match This Composite", my slots requests are all showing zero requests.
When I go into one of my actual registry sets that I need to have a coin slot added or the ability to add a coin to this set using the "Report a Cert That Should Match This Composite", it Bombs out with the Oops! Errors Happen message.
Many of my 20+ Kennedy sets still do not recognize the 2024 coins and one or two do not recognize the 2023 coins.
These sets show the red ampersand with the words "*These items are optional and not calculated in the grade or the percent completion of the set."
It is 2025 and all sets should require the 2024 and earlier dated coins that fit the set and have their value added to that set.
This issue has been going on since November of last year.
Anyone else having this issue?
Wayne
Kennedys are my quest...
The activity page issue seems to be a hit-or-miss bug, some users have essentially zero access to it, mine shows up every time I try to access it but the "Set Changes" box takes forever to populate. The other boxes, for me, have no content, so perhaps that's what's helping mine function
For those having the "Activity Page" not showing up, here's a set of individual links to the boxes on the page - see if any of them get you closer:
https://www.pcgs.com/SetRegistry/mysetregistry/activity/receivedremovalrequests
https://www.pcgs.com/SetRegistry/mysetregistry/activity/sentremovalrequests
https://www.pcgs.com/SetRegistry/mysetregistry/activity/slotrequests
https://www.pcgs.com/SetRegistry/mysetregistry/activity/sets
https://www.pcgs.com/SetRegistry/mysetregistry/activity/comments
(These individual pages have a sub-header with all the same links as above, plus one more not shown on the Activity page -- at least on mine: https://www.pcgs.com/SetRegistry/mysetregistry/activity/slotvoting )
If any of those fail to load, that page might be what's responsible for blocking the activity page.
My "Set Changes" box does not show the update I made last night, which did move one of my sets 'up' from 3rd to 2nd place. I don't know if that has any diagnostic value to speak of or not.
The "Report a cert" function is a universal failure - I think it's broken for everyone.