PCGS Online Support Form

beboplawyer

I had a question about a possible overcharge on a PCGS invoice and uploaded the invoice with my inquiry on the PCGS support form. I'm on the second business day without receiving a response. Does anybody have an experience regarding how long it takes PCGS to respond to inquiry using their online support service?

P0CKETCHANGE

I recommend you call them if you are seeking a quick resolution.

beboplawyer

One might think that would work but it's been hours since I called them and have not received a call back. I called again and instead of requesting a call back I've been on hold for an hour. Wonder if I'll be on hold all day!

P0CKETCHANGE

I should have said “relatively quick”. I submitted a support request for something three weeks ago, and haven’t received a reply at all. Better to talk to a live person, especially with the urgency that it sounds like you’re expecting.

ProofCollection

Give them at least a week.

I thought this thread would be about how the support form doesn't have a complete list of contact reasons so you have to choose "Order Status" for something like "You used the wrong first strike label" or "You called this Sac Dollar Pos A instead of Pos B."

Swampboy

Day two seems a bit soon to be creating a discussion
JMHO

Bochiman

@beboplawyer said:
One might think that would work but it's been hours since I called them and have not received a call back. I called again and instead of requesting a call back I've been on hold for an hour. Wonder if I'll be on hold all day!

My somewhat recent experience calling them......
YES, you WILL be on hold "all day". I was on hold around 2+ hours a month or so ago and finally gave up. I was doing other things in the background, so it wasn't a waste of time, but was irritating.

A few days later, I did the call back, and actually got a cool representative calling me back about 3-4 hours later....while I was at the bank doing some transactions so it wasn't super convenient but I made it work.

I recommend doing the callback, again, since you have tried it once.

Catbert

@P0CKETCHANGE said:
Better to talk to a live person, especially with the urgency that it sounds like you’re expecting.

And especially avoid talking with a dead person when calling!

beboplawyer

I received a call back and my issue was promptly resolved