PCGS Online Support Form

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beboplawyer
beboplawyer Posts: 28 ✭✭✭
in U.S. Coin Forum

I had a question about a possible overcharge on a PCGS invoice and uploaded the invoice with my inquiry on the PCGS support form. I'm on the second business day without receiving a response. Does anybody have an experience regarding how long it takes PCGS to respond to inquiry using their online support service?

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  • P0CKETCHANGE
    P0CKETCHANGE Posts: 3,723 ✭✭✭✭✭
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    I recommend you call them if you are seeking a quick resolution.

  • beboplawyer
    beboplawyer Posts: 28 ✭✭✭
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    One might think that would work but it's been hours since I called them and have not received a call back. I called again and instead of requesting a call back I've been on hold for an hour. Wonder if I'll be on hold all day!

  • P0CKETCHANGE
    P0CKETCHANGE Posts: 3,723 ✭✭✭✭✭
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    I should have said “relatively quick”. I submitted a support request for something three weeks ago, and haven’t received a reply at all. Better to talk to a live person, especially with the urgency that it sounds like you’re expecting.

  • ProofCollection
    ProofCollection Posts: 8,054 ✭✭✭✭✭
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    Give them at least a week.

    I thought this thread would be about how the support form doesn't have a complete list of contact reasons so you have to choose "Order Status" for something like "You used the wrong first strike label" or "You called this Sac Dollar Pos A instead of Pos B."

  • Swampboy
    Swampboy Posts: 13,256 ✭✭✭✭✭
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    Day two seems a bit soon to be creating a discussion
    JMHO

    "Inspiration exists, but it has to find you working" Pablo Picasso

  • Bochiman
    Bochiman Posts: 25,790 ✭✭✭✭✭
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    @beboplawyer said:
    One might think that would work but it's been hours since I called them and have not received a call back. I called again and instead of requesting a call back I've been on hold for an hour. Wonder if I'll be on hold all day!

    My somewhat recent experience calling them......
    YES, you WILL be on hold "all day". I was on hold around 2+ hours a month or so ago and finally gave up. I was doing other things in the background, so it wasn't a waste of time, but was irritating.

    A few days later, I did the call back, and actually got a cool representative calling me back about 3-4 hours later....while I was at the bank doing some transactions so it wasn't super convenient but I made it work.

    I recommend doing the callback, again, since you have tried it once.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • Catbert
    Catbert Posts: 8,258 ✭✭✭✭✭
    edited February 13, 2025 1:32PM
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    @P0CKETCHANGE said:
    Better to talk to a live person, especially with the urgency that it sounds like you’re expecting.

    And especially avoid talking with a dead person when calling! ;)

    Seated Half Society member #38

    "She comes out of the sun in a silk dress,
    running like a water color in the rain...."
  • beboplawyer
    beboplawyer Posts: 28 ✭✭✭
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    I received a call back and my issue was promptly resolved

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