Issue with a PSA Submission
RonSportscards
Posts: 952 ✭✭✭✭✭
I sent in a 31 card Value Bulk submission mixed with standard sized cards to Tallboys.
I received a "Problem with the order" notification.
PSA is saying that around 20 of the cards are Oversized and will be charged at the $39.99 rate.
Here's the thing, the cards they are claiming to be Oversized include standard sized cards and cards easily smaller than the (incorrectly?) listed Tallboy specs of 3-1/2" x 5-1/8".
The only ones I sent that might be in question are 1981 Topps Scratch-off panels(5-1/4") and 1983 Topps Foldout hand cut(5-5/16").
There are countless examples of these 2 cards in Tallboy holders.
Not to mention all the 1964 Topps Giants, which are also 5-1/4" tall, sitting in Tallboy holders.
I even asked a member here about the Scratch-offs and he said he got his in Tallboy holders.
And I have a Topps Foldout in a Tallboy holder myself.
It looks like the railing insert is not used and the card is placed in the well with a mylar insert with room to spare.
How do I convince PSA that these cards can and always have been placed in Tallboys?
Anybody recently submit any 64 Topps Giants or 1981 Topps Scratch-offs or anything 5-1/4" tall that was put in a Tallboy holder?
Comments
Are any cards of a concerning thickness?
(Like a modern patch card or anything?)
Tall boys definitely used to be permitted with regular cards but PSA has made numerous changes of late and it can be hard to keep up at times so I don’t know for sure anymore.
Good luck.
Curious about the rare, mysterious and beautiful 1951 Wheaties Premium Photos?
https://forums.collectors.com/discussion/987963/1951-wheaties-premium-photos-set-registry#latest
None of the cards are thick.
But I'd be interested in you showing examples of a modern patch card resulted in being holdered in an Oversize slab.
Thanks
PSA rep had emailed me saying he is personally going to check the roughly 20 cards that were supposedly oversized, and he will get back to me on a certain date with the results. Well, that day passed and I didn't hear back so I wrote back looking for some answers. Weeks pass and clearly the rep has ghosted me. Not cool and not very professional.
More time passes and I receive the PSA email saying my cards have reached the grading stage. All of them. Huh?
Once, where nearly 20 cards were tagged oversized and required me paying $40 each to grade, now NONE are considered oversize? No heads up. No apology. No explanation. So now the cards that were scheduled to be ready before Christmas, are now delayed an extra month, having a new expected completion date of mid-January.
Sounds like the PSA rep fixed your problem and got things moving. Isn't that ultimately what you wanted?
Lack of professionalism is never a good look.
CGG gaslights and ghosts their customers at ever turn, I expect PSA to be superior to them. If they succeed in doing that then in 2-3 years CGC might become to graded slabbed Comics what CGC is now to graded slabbed cards. That BTW means 3rd or 4th rate
Not necessarily related, but PSA has been incredibly slow with orders since end of August. Something is up over there.
I have an order I submitted that does not show up in my orders section, thought it usually does even if all you have done is sent it. Feels like it just disappeared. ??? USPS says they received it November 4. Then I get this generic email saying we are waiting on your package. Wonderful. So I submitted something through what I guess is called a Help portal. But I hear they dont really respond to people. I have not really even tried in years. I'm a little concerned but not sure what options I have if the communication is subpar.
It wasn't MY problem. It's PSA's problem, and no, it's not fixed.
It has been listed on PSA for at least a decade, and probably longer, that Tallboy holder size is for cards 3 1/2" x 5 1/6", yet they can and have holdered many 1000's of cards 5 1/4" long (81 Topps scratch-off, 64 Topps Giants, etc.) and 5 5/16" long (83 Topps foldouts) and even cards measuring 3-3/8” by 5-3/8” (1947-1966 Exhibits) in Tallboy holders.
Why continue to list the 5 1/6" spec, if that's not really what's acceptable in practice?
It only creates confusion and problems. This isn't an opinion, like grading inconsistent with listed guidelines.
This is measurable.
And how is PSA saying some of my 2 1/2"x 3 1/2" cards, also part of the group tagged as Oversized, MY problem?
Yes things seem to be moving forward now albeit with a huge delay, and I can say "oh well" giving PSA a pass, but maybe that's why problems like this are still happening today. If I made a mistake, I would hold myself accountable.
No one said you made a mistake. In fact, based on how they fixed it, it seems they have confirmed it was not your mistake.
You are confusing "mistake" with "problem". Their (apparent) mistake led to your problem.
You seem to have a lot of animosity towards them, so why use them?
I think I am learning something here, but admittedly I am still confused . . . My whole life I thought you had to pay the tallboy prices to get 81 scratchoffs, 76 basketball, 64 topps giants, etc graded. Is that or is that not the case?
I have no animosity toward them. I don't make excuses for them either like you do. I will, and have, openly complimented them when they do things right, just as I will criticize them when they do something wrong.
The regular, non-special Value Bulk service includes both standard size and Tallboy for one price. The specials PSA have typically exclude Tallboys.
Just to put a bow on this ordeal, my grades were revealed today and it was a bloodbath.
I just had a bad feeling about this sub and the way it was handled, and sure enough, this was one of the worst experiences, from submission, to customer support, to grades. It felt personal.
I cherry picked cards that were mostly 9s, with a few likely 8s, and a few shots at 10s.
They came back with: a few 7s, a couple 6s, a couple 5s, a 3, an Authentic, and an evidence of trimming!
I think I'm done.
I'm going to just try to finish my bucket list of a complete Penguin Set Registry, but the joy of collecting/grading is gone.
Bummer man. Sorry to hear that.