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Sharing info from PCGS customer service call
Proofmorgan
Posts: 744 ✭✭✭✭✭
I have a couple regular submissions that have exceeded the 40 day estimated total turn around so I called in the event there was an order issue.
There was no order issue , but they let me know they only consider orders late at 15 business days beyond the estimation and only then will act to expedite them.
In case this isn’t common knowledge I figured I’d pass the info along.
Collector of Original Early Gold with beginnings in Proof Morgan collecting.
7
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Interesting. I have a regular order that has been sitting in "received" since 5/16, 1 month and eight days so far, and I'm starting to get a little worried. I have to think they are extremely backed up for orders to be over a month before even getting to grading.
Collector, occasional seller
I was told 6-8 weeks at Baltimore... My coins were just marked "received"... but now there's an issue with my submission. Grrrr...
Successful BST transactions with: SilverEagles92; Ahrensdad; Smitty; GregHansen; Lablade; Mercury10c; copperflopper; whatsup; KISHU1; scrapman1077, crispy, canadanz, smallchange, robkool, Mission16, ranshdow, ibzman350, Fallguy, Collectorcoins, SurfinxHI, jwitten, Walkerguy21D, dsessom.
Per the call, they currently have 2.75 months (55 business days) to grade a regular submission before they feel they need to expedite it and consider it "late".
The submission I was calling on was received mid April.
I called today on a coin in for Restoration and left for return call, which occured in an hour, yaay, and found it had not even made it thru restoration yet. So, IWII. I expected long turn around, so no issue. Was tickled though that the return call was prompt, third time that has occurred, so definitely an improvement over last year. Congrats PCGS. Also, just to add, I have never spoken with a discourteous person at PCGS, so another plus.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
All tiers except Regular have been very fast for me. All of the "Grading" were in "Grading" status within a calendar week of being put into the system. They were put into the system 2 days after being delivered to PCGS.
You seem to be one of the lucky ones. You’d think it would be first in and first out based on when received in the same tier.
I have had some Regulars go through in a week while hearing others were months out for the same service. No real complaint on my end but I’m curious how some seem to get hung up while some speed through.
Note: this doesn’t include orders with issues
I've posted here several times that I think when they get an order there is some form of a "wheel of destiny" for which your order could get whisked through the system or fall into a black hole. I have not been able to discern a rhyme or reason. I would have expected a Regular submission to be faster than a modern value or Economy submission but time and time again Regular - even though the most expensive tier - is also the slowest.
Trouble with "Grading" status is any other service must be completed first and has no terminology associated with it other than in Grading, so you never truly know when your coin is actually being graded.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
"late"
Different queues for different caliber graders. The guys grading bust dollars and three dollar gold aren’t the ones flipping coins to pick 69 or 70 on boxes full of silver eagles.
Nothing is as expensive as free money.
Why doesn’t pcgs change their estimated turnaround time to 55 days for regular service (40 + 15)? Wouldn’t this reduce the number of phone calls inquiring about orders, and provide a more productive work force?
The first thing that jumped into my mind when you wrote that was pcgs essentially starts chasing their tail once an order hits day 40, a flurry of activity then begins to try and scurry along that order before it hits day 55. I know this thinking is wrong, but it just seems like if better planning was executed originally when the coins arrived, the words “15 business days beyond” would never need to be spoken.
I remember when this was happening last time (last year?), lots of coins in white holders started showing up in my favorite dealers' cases
Everybody keeps complaining but everyone keeps sending..............
DEAL WITH IT OR DON'T SEND ANYTHING
Mike
My Indians
Danco Set
What's the current turnaround time for NGC and CACG?
Worry is the interest you pay on a debt you may not owe.
“Everybody” doesn’t keep complaining and “everyone” doesn’t keep sending. Some do one or both.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Was it Yogi Berra who said, “PCGS is so busy, no one submits coins to them anymore”?
I just sent 4 coins off to NGC, spanning 3 different 'tiers'. They were amazingly fast, the coins entered the system the day after the post office showed the package arrived, and were graded and shipped within a week. Besides one little disappointment with a 'details' grade I am thrilled.
The point I'm trying to make is, stop complaining!
Mike
My Indians
Danco Set
I love them guys.... and Feld, too.
I called them last week because these coins were received on 4-19. Today I got an email that grades are in. Not quite parking lot finds.
By my count a submission received on 5/16 is only on business day 25, with Memorial Day and Juneteenth in there.
I finally sent in four coins with my voucher, along with an error coin, they logged everything on 6/6, I figured I'd be lucky to get everything back by Labor Day.
Sean Reynolds
"Keep in mind that most of what passes as numismatic information is no more than tested opinion at best, and marketing blather at worst. However, I try to choose my words carefully, since I know that you guys are always watching." - Joe O'Connor
My submission moved to "grading" today. I think this post may have had some influence (though not my intent, I was just aiming to inform and set expectations for others). I did receive an unprompted PM from PCGS staff that they would work to expedite my order and apologized for the delay. Class act and I am appreciative.
As others have stated, I wonder if the coin series or any other factor plays a role in grader availability, etc that may cause delays? Or if it is simply random and there are system issues where its possible for someone to "cut the line" somehow. (Ex: A Morgan submission vs half cents vs patterns, for example) It seems that the standard is 40 business days +/- 15 business days. I just wonder what contributes to the 30 day range within the estimation and order beings being graded out of chronological receiving order.
I'm not saying it's late, we have a long time before it would be considered late. I'm just stating how long it has been in received status, which is longer than I've seen in the past.
Collector, occasional seller
Significantly quicker. I just sent out a sub to the Florida guys. I’m ambivalent to holder for the particular series involved and I can’t justify a three month or longer wait - easily when I factor in shipping across the country and back. My sub took one day to arrive and one day to get into the system. That’s stunningly quick.
Having fun while switching things up and focusing on a next level PCGS slabbed 1950+ type set, while still looking for great examples for the 7070.
Really? At the end of last year when I sent the Florida guys some coins it would take around 3 weeks to get logged into their system. I'm guessing it helps them fudge their stats. Good to hear they're doing better now too.
FWIW,
Express Tier is always consistent at 15 days, usually faster than that.
i once submitted a walkthrough on mint thur release date that arrived there on friday, it didn't go out until the week after.
what am i crying about?
it was mint release date thur and no one had them in hand until then. bys aturday actual photos of actual graded coins were on ebay. i complained to pcgs but was told "maybe it was a dealer"
granted we've had this two-tier discussion on pricing, but not yet on sub times. if I can't get a walkthrough in the time on the little ol me form, then I want some type of compensation, like a voucher or something