Resolved! Ebay sellers might want to read this.
shish
Posts: 1,152 ✭✭✭✭✭
https://www.mycollect.com/groups/eBayhelp
https://forum.cacgrading.com/discussion/1101/ebay-seller-psa#latest
Liberty Seated and Trade Dollar Specialist
0
Comments
This is why I have said that you should always allow returns. Returns are handled through eBay. Charge backs are independent of eBay and a much more difficult process. And CC companies don't force returns if merchandise. If you don't offer returns, you encourage charge backs.
As for Ebay and PayPal protections, this is a somewhat known loophole. The entire process is handled through the CC company. Neither ebay or PayPal are involved in the process other than in providing information to the banking institution. Any return of merchandise is not through them and so they wash their hands of it.
Chargebacks can also take up to 3 months.
I had a chargeback last year on a $1500 Chinese kilo. The charge back occurred 5 months after the sale. Ebay was of little help other than in refunding my ebay fees. The buyer DID return the item in order to expedite the process. [I was accidentally smart.] At the end, eBay CS told me I was lucky a more than half the time there is no return of merchandise because the CC processor usually requests it but doesn't track it or require it prior to refunding the payment.
All that said, it rarely happens. I have 2 chargebacks in 20 years. Of course I also offer free returns, which I continue to highly recommend.
Edited to add: I don't know whether lack of return options were an issue here or not. You may remember amwildcoin from this forum. I just offer my unsolicited advice as an ebay best practice.
"We wanted to let you know that your payouts have been placed on a temporary hold. This may have happened for a variety of reasons—to learn more, you can check out our Payments on hold page."
If the buyer pays with PayPal how does eBay freeze your funds? Do they have to go through eBay?
I do not know value of coin, but a letter suggesting they return the coin immediately or else theft charges will be filed would be appropriate.
If you buy on eBay, all payments go through eBay. And, here's a fun fact, if you pay with a CC through PayPal, eBay doesn't even know who the actual payer is.
In the case of a charge back, PayPal pays the CC company and washes their hands of it. PayPal then gets their money from eBay, who washes their hands of it and then gets their money from you. Sadly, you have no one left to pass the hot potato to.
Sounds like a nightmare scenario. What, if anything, could have been done to avoid this situation?
Sometimes I think that animals are smarter than humans, animals would never allow the dumbest one to lead the pack
er, don't sell on ebay?
I think we all should share ebay buyer ID like this to block them until there is a solution for the charge back.
This is disheartening.
peacockcoins
That’s a really terrible situation. Ripoff scum - They will try rip you anyway possible. It’s every sellers nightmare. Many Bay sellers in my coin club have a tack on in their markup equation bc of that or no returns accepted. . For most part I do my big ticket material at shows / or big spender private retail clients. Also have sign at shows - all site seen transactions final. For me proper risk mgt on bay staying below a certain $ amt. Was very angry when they took away be able neg / call out bad buyers.
You can also avoid income taxes by working for free.
This would also happen in the BST of any other place where you accepted PayPal. Or you could pay cash and have no recourse if the seller screws you... which has happened in BST, FB, coin shows and a dozen other places.
The only risk free existence is death.
...and the best part is that you get to write off your travel and incidental expenses for free work!
BST references available on request
Don't use eBay and this just reinforces my decision (in my mind at least). Where possible I do business withh PCGS dealers.
It's not ebay. It's the CC processor. If you accept CC payments directly or through PayPal or Venmo, it could happen to you.
If you want to only sell to PCGS dealers, that's your prerogative.
Yikes. Sorry to hear about this mess. Very depressing.
Dave
I've never wanted to stick buyers with something they don't want to keep. Properly described, graded, priced material with returns are less likely to be targets of returns or chargebacks. If items are overpriced and the transaction feels like someone is trying to gouge or take advantage and not accept returns, the chances of problems like this escalate greatly. It's a hobby after all, sellers deserve profits however it is a two sided transaction.
eBay could stand to be much more clear about the fact that they do not protect sellers from chargebacks and that their seller protection does not apply.
They could also go after bad buyers themselves by banning abusive buyers permanently - in this case the buyer has a feedback score in the thousands - a ban would be impactful since this is a heavy user.
While support return option believe seller should have the right to neg, call out bad buyers.
The seller should also have all the contact information on the buyer?
Right?
Could the seller blast the buyer in the media and or make a personal visit?
Life was great until I was born. It's been all down hill ever since.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Most people on this forum would say that life has been down hill after jmlanzaf was born.
They DO protect sellers from SOME chargebacks. We're missing some details from the OP in terms of WHY eBay refused the claim. They are sticklers for time frames which could perhaps be the issue. I unsuccessfully fought that once when the buyer filed a complaint 31 days after shipment and eBay told me that I could only file a claim within 30 days. LOL. Fortunately, it was only like $20.
Here's the policy. It spells out that they are not the determiner of fact in a charge back and then go on to list things covered and some things excluded from coverage. It is not clear from that other thread what the reason was for the refusal.
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
Amwldcoin did everything eBay asked him to do. He does allow returns. Even if he didn’t the buyer could have filed a SNAD even though he didn't in this case.
The only reason eBay would give me is that the seller protection would not cover it was because the CC company ruled in the buyer’s favor.
P.S. A police report has been filed.
You or after slickcoin was born?
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
No one is saying what the buyer did was correct. This is a common scam on Amazon, by the way.
Many of us are saying that eBay should do more.
Buyers are not allowed to file chargebacks under eBay policy. Why can’t eBay ban this buyer for breach of terms? This buyer has >2,000 feedback - a ban could be very effective at promoting the buyer to do the right thing.
I don't see how or why ebay would pretend to not allow chargebacks. Do you have a link? The one I provided certainly seems to recognize chargebacks.
I also don't know what percentage of chargebacks are covered under eBay policy. No policy covers every thing all of the time. I wonder if Amazon covers any chargebacks.
Edited to add, there's this:
https://pay.amazon.com/help/201749650
"If you choose to dispute a chargeback, we assess a Disputed Chargeback fee of $20.00 and require you to provide us with information that we need to dispute the claim. When we have received the information from you, we work with the bank or credit card company to resolve the chargeback"
Great, you get ripped for a few hundred bucks and now we're gonna hit you again.
Sometimes I think that animals are smarter than humans, animals would never allow the dumbest one to lead the pack
Only slightly different than a bank charging a bounced check fee to the depositor.
That's shame what ebay is allowing to happen. I know 2 wrongs don't make a right. You can buy his baseball card and do the same to him. Just saying I play dirty when they do. Sam
Nothing new. Seems to be 100% risk on dealing with everyone, anywhere. Consumer (protection) safety isn't what it used to be. Consumer fraud is the name of the game in society, today. Seller protection ? What a novel idea.
It sounds as if the situation has been (or is about to be) resolved:
amwldcoin
4:21PM Flag
Resolved! The buyer has paid and raised many questions about the payment system! Here is his message to me through eBay after leaving a message on my answering machine.
PayPal said they filed a claim against my credit card company. My credit card company said
they filed a claim against PayPal, and Ebay was absolutely useless. Anyway I finally saw, with my own 2 eyes, that
my credit card company credited my account for $318.75. It took me a while to figure out, that it was YOUR
coins $318.75. The worst part of this nightmare was that I DID NOT FILE A CLAIM with anybody. That is why at first
when I communicated with you, I was saying "what the heck is this guy talking about." I am glad this most fruitless
situation is finally coming to a rightful END. Please email me stating that if I, which I am going to, PayPal you $318.75,
the issue over non-payment for the 1904-S, Barber Half Dollar, PCGS, VG10, is OVER, and you will be dropping all claims
of non-payment against me, on any venue that you complained to about, in regards to this situation. Please compose this message, through this venue tonight, and I WILL pay you, using your official, Ebay, PayPal, email address TONIGHT.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Odd turn off events.
The majority of chargebacks are from crooks. While I offer returns, I'm pretty sure it does not deter chargebacks from crooks.
Natural forces of supply and demand are the best regulators on earth.
No, but it does prevent chargebacks from non-crooks. I've had 2 chargebacks in the last 10 years. Neither one was criminal. I've was from someone who apparently didn't know he could handle it through eBay. The other was from the person I refused a return after 4 months. He filed a chargeback in the 5th month.
So, my statistics of 2 show zero crooks and 2 charge backs. If you have a reference for your "most chargebacks", I'd love to see it.
And, of course, the eBay equivalent of a chargeback is a SNAD which non-crooks use all the time to force a return when you try and prevent them.
It’s a nightmare scenario. Have no more than a 2 week return period. If return, your business is essentially shutdown for that time period. If you refund before end of period or item received according to tracking the chokehold on the account released. If item not received (according to tracking) after 2 weeks hold released and too bad so sad for buyer. Last instance a $100 sale buyer did not provide tracking, never returned it, hold released, no refund. Had defeated a similar incident on a $130 item about a year before. It’s responsibility of buyer provide tracking. If they try badger you about it just ignore or remind them it’s their responsibility provide tracking. I don’t do hardly any big ticket items there - only at shows or private well off retail clients.. Shows - Take Cash money only, no returns on sight seen transactions.
So the buyer never filed a claim and the card company initiated one on their own? No idea what happened, but I'm glad it is seemingly resolved.
Coin Rarities Online
You can do a chargeback on some cards for 18 MONTHS.