Here's my rant.
I have had to send in mechanical/grading error cards over the years to PSA to fix, Never had a problem and they always turned these cards around quickly. I sent in a grading error card 3 months ago. For some reason they card just sat in the grading step. I also know that in the past PSA has offered compensation toward grading for mis-graded cards. I called customer service multiple times over the 3 months to find out why this one card was taking so long to process. I also let them know that if they were going to offer me compensation, they would have to do it before my three remaining submissions completed because these would be the last submissions I would have for a while. Even my subscription had expired for the first time in 20 years. I did not plan to renew until I had more cards to submit. They had plenty of time to do this so I was not worried. PSA customer service assured me that if my submissions were completed before the one card was fixed they could send me a check. Of course my last 3 submissions all finished without PSA getting back to me on the one card. Finally, PSA got back to me right after my last submission completed and offered me an amount in compensation. I told them that I was not an active member right now and would rather just received a check for the amount of compensation offered. I am not talking about a lot of money either. They told me if I wanted a check, they would only give me $30 which is less than 1/3 of what they offered me in compensation. I said no, that was not fair since I let them know multiple times that they needed to offer me the compensation prior to my submissions being completed. This is really an insignificant amount of money considering I have paid PSA over $15,000 in grading fees just in 2023. I hope someone in PSA reads this and sees how inappropriate a long-time customer is being treated. They told me they did correct the card and is now a PSA 4 from a PSA 9. I told them that if they did not want to send me a check for the amount of compensation, that they could put the card back in a PSA 9 case and return it to me, which I know they would not do. At the current time, it seems like PSA is not really appropriately responding to me. Got an email from them the other day saying they tried to call me but I did not answer. I responded to their email and said to call again since obviously I can't call them. That was several days ago and still have not heard back. This is not about the money, it is about principle because I do not feel like PSA is acting in good faith based on what they have told me over the last three months.
My point in posting this, is that hopefully someone in PSA who can actually settle this, will read this because I am getting no where with customer service.