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Walkthrough; not happy; Crossed a CAC NGC MS62 1868 $20 gold; asked for Truevue; did not get it.

Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭

https://www.pcgs.com/myaccount/order-details/23030338

I am kind of upset, I have sent emails to PCGS noting the failure, nothing in return. This coin is rather rare, now it is a POP 4/1 1868 $20 lib. I was happy with the CAC MS62 NGC but wanted Trueview and I could get CAC back since it crossed at the same grade. Nope - no trueview which I denoted on the submission and the nearly $600 grading fees because of the value of the coin. Here is the coin.
https://coins.ha.com/itm/liberty-double-eagles/double-eagles/1868-20-ms62-ngc-cac-pcgs-8953-/a/1329-5171.s?ic4=ListView-Thumbnail-071515

PCGS seems to be completely unresponsive. I want to send the coin back and get trueview for free and get my registered return costs reimbursed. It was like $150 just to send the coin on over a $600 grading fee.

Anyone run into this? I use to be able to email/call HRH and it was taken care of now I don't know anyone.

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Comments

  • Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭

    Walkthrough is default gold shield. So far walk through is more than a week of business day.

  • Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭

    @pruebas said:
    Also, PCGS/PSA Customer Service is a bit backed up. Why not wait 1-2 weeks before calling?

    I have not sent a coin in in years - I have however sent thousands of coins in. I use to be when grades posted you had the image on cert verification. I don't know I spent over $750 on a cross - I think I should have the image after 3 weeks.

  • orevilleoreville Posts: 11,780 ✭✭✭✭✭

    The Heritage photo shows this coin to be a moose.

    Love it. The TV is not all that important. Save your money and request a refund on the TV portion.

    A Collectors Universe poster since 1997!
  • MetroDMetroD Posts: 1,935 ✭✭✭✭✭
    edited January 22, 2023 7:33AM

    Nice coin.

    There appears to be a way to contact the TrueView department at the bottom of this page.
    Never tried it myself, but it might get a faster response than the general e-mail address.

    Edited to add:
    I just found this thread from MAR-2022.
    Highlights:
    ~ in Q1-2022, the delay between shipping and image upload was up to 30 business days;
    ~ there is a dedicated e-mail address for the TrueView department (i.e., photography@collectors.com).

  • MFeldMFeld Posts: 12,020 ✭✭✭✭✭
    edited January 22, 2023 7:00AM

    ..

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • lermishlermish Posts: 1,916 ✭✭✭✭✭
    edited January 22, 2023 9:42AM

    @1madman said:

    The trueview is coming, just takes a while after you get the coin back. Seems like pcgs trueview’s everything nowadays, even when you don’t request or want that service. I specifically don’t want trueviews with my submissions making sure I select a service without the gold shield option, and they still all get them.

    All non-modern coins with value >$2500 must receive trueview. It's not an option. What coins are you submitting and/or value declaring?

  • mark_dakmark_dak Posts: 1,091 ✭✭✭✭✭

    Hopefully your situation will get worked out.. or is in the works now. It's a great coin in any holder. Enjoy your purchase - don't let a temporary problem detract from the reason you made the original buy.

    Mark

  • LanceNewmanOCCLanceNewmanOCC Posts: 19,999 ✭✭✭✭✭



    the order link you posted just takes me to my orders. try another link please.

    <--- look what's behind the mask! - cool link 1/NO ~ 2/NNP ~ 3/NNC ~ 4/CF ~ 5/PG ~ 6/Cert ~ 7/NGC 7a/NGC pop~ 8/NGCF ~ 9/HA archives ~ 10/PM ~ 11/NM ~ 12/ANACS cert ~ 13/ANACS pop - report fakes 1/ACEF ~ report fakes/thefts 1/NCIS - Numi-Classes SS ~ Bass ~ Transcribed Docs NNP - clashed coins - error training - V V mm styles -

  • BloodManBloodMan Posts: 1,830 ✭✭✭✭✭

    I remember seeing that coin and thought is was really nice, especially considering that under appreciated date. Nice purchase! Hope your TV comes through.

  • jesbrokenjesbroken Posts: 9,254 ✭✭✭✭✭

    Last year it took my submission TV's over a month after I got my coins back. So be patient. Seems like their is a way to contact Phil's office, but I don't seem to have it handy.
    Jim


    When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln

    Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
  • gumby1234gumby1234 Posts: 5,425 ✭✭✭✭✭
    edited January 22, 2023 11:10AM

    @MFeld said:
    ..

    I cant see what you said.

    @1madman looks like a fatties with line holder to me. Doesn't look recent at all.

    Edit to add. Newer NGC slabs have tabs not the solid white insert.

    Successful BST with ad4400, Kccoin, lablover, pointfivezero, koynekwest, jwitten, coin22lover, HalfDimeDude, erwindoc, jyzskowsi, COINS MAKE CENTS, AlanSki, BryceM

  • FlyingAlFlyingAl Posts: 2,845 ✭✭✭✭✭

    @LanceNewmanOCC said:



    the order link you posted just takes me to my orders. try another link please.

    Agreed - make sure you click "share order" at the bottom of the page and then copy the shared order link.

    Young Numismatist, Coin Photographer.

  • FlyingAlFlyingAl Posts: 2,845 ✭✭✭✭✭

    @LanceNewmanOCC said:



    the order link you posted just takes me to my orders. try another link please.

    Agreed - make sure you click "share order" at the bottom of the page and then copy the shared order link.

    Young Numismatist, Coin Photographer.

  • AvocetAvocet Posts: 226 ✭✭✭✭

    This is a fantastic coin, and congratulations! I clicked on the account link you posted), and it took me to my account (others have mentioned this too). I have had a recent PCGS submission, and the true views were not posted for 6-8 weeks. My last PCGS submission was within the year, and although it was expedited, the true views did not show up for almost two months. Let's hope that your TV will surface soon.....

  • ashelandasheland Posts: 22,681 ✭✭✭✭✭

    Like the others have said, if it’s gold shield, the True View is coming.

    This past year I’ve seen it be two months after the coin was in hand, or sometimes it’s in before the coin gets back, there’s no rhyme or reason.

  • PerryHallPerryHall Posts: 45,399 ✭✭✭✭✭

    @gumby1234 said:

    @MFeld said:
    ..

    I cant see what you said.

    It must have been good since he quickly deleted it. :o;)

    Worry is the interest you pay on a debt you may not owe.

  • spyglassdesignspyglassdesign Posts: 1,490 ✭✭✭✭✭

    Looks like you have plenty of support options. Everyone is backed up due to pent up demand at least partly from being locked down. I know it can be frustrating, but cooler heads will ultimately prevail.

    Reach out to the TV department, as I'm sure they have record if it was imaged. If not they should do as someone else mentioned, send you a free label to return it to correct their error.

    Good luck, I'm sure it will be resolved! Just give it time. I know patience is hard when expectations aren't met.

  • MetroDMetroD Posts: 1,935 ✭✭✭✭✭

    @jesbroken said:
    Last year it took my submission TV's over a month after I got my coins back. So be patient. Seems like their is a way to contact Phil's office, but I don't seem to have it handy.
    Jim

    Is it:
    ~ the contact form @ https://www.pcgs.com/trueview;
    ~ or, via e-mail @ photography@collectors.com?

  • VanHalenVanHalen Posts: 3,807 ✭✭✭✭✭

    @gumby1234 said:

    @MFeld said:
    ..

    I cant see what you said.

    @1madman looks like a fatties with line holder to me. Doesn't look recent at all.

    Edit to add. Newer NGC slabs have tabs not the solid white insert.

    Had it been in a fattie I'd agree but there were many years between the fatties and the prong holders that started around 2010.

    The coin imaged is a modern holder from 2000 to 2010 or thereabouts.

  • GoldbullyGoldbully Posts: 16,854 ✭✭✭✭✭

    @MetroD said:

    @jesbroken said:
    Last year it took my submission TV's over a month after I got my coins back. So be patient. Seems like their is a way to contact Phil's office, but I don't seem to have it handy.
    Jim

    Is it:
    ~ the contact form @ https://www.pcgs.com/trueview;
    ~ or, via e-mail @ photography@collectors.com?

    Phil used this email back when I would correspond directly with him. Not sure if it is still valid......give it a try.

    PArnold@collectors.com

  • Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭

    @oreville said:
    The Heritage photo shows this coin to be a moose.

    Love it. The TV is not all that important. Save your money and request a refund on the TV portion.

    OK - what is a Moose - I can take it just let me know.

  • Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭

    @FlyingAl said:

    @LanceNewmanOCC said:



    the order link you posted just takes me to my orders. try another link please.

    Agreed - make sure you click "share order" at the bottom of the page and then copy the shared order link.

    Shared the order - sorry

  • FlyingAlFlyingAl Posts: 2,845 ✭✭✭✭✭

    Here's the cert page for the coin for those wondering:
    https://www.pcgs.com/cert/46328205

    And the order page:
    https://www.pcgs.com/shared-orders/order-details/23030338

    Still reads "being imaged", so I assume TrueViews will appear in due time.

    Young Numismatist, Coin Photographer.

  • Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭
    edited January 22, 2023 3:59PM

    @lermish said:

    @1madman said:

    All non-modern coins with value >$2500 must receive trueview. It's not an option. What coins are you submitting and/or value declaring?

    All over the map from $50K to $35. This was a cross for my 1868 date set but I will send in anything that warrants respect. I mostly date/type collect now, I use to have a top 10 lincoln set and Jeff set but I more date and type now.

  • LanceNewmanOCCLanceNewmanOCC Posts: 19,999 ✭✭✭✭✭

    lets see if the secret code works...

    <--- look what's behind the mask! - cool link 1/NO ~ 2/NNP ~ 3/NNC ~ 4/CF ~ 5/PG ~ 6/Cert ~ 7/NGC 7a/NGC pop~ 8/NGCF ~ 9/HA archives ~ 10/PM ~ 11/NM ~ 12/ANACS cert ~ 13/ANACS pop - report fakes 1/ACEF ~ report fakes/thefts 1/NCIS - Numi-Classes SS ~ Bass ~ Transcribed Docs NNP - clashed coins - error training - V V mm styles -

  • dbldie55dbldie55 Posts: 7,719 ✭✭✭✭✭
    edited January 22, 2023 4:13PM

    I had a recent order where I had the coins back before the TV showed up. I am sure it will show up eventually.

    (a few weeks back I posted a new 1919 DDO merc had been graded, it took over a week before the TV showed up)

    Edited to add: It was 14 days between my post of the coin being graded and the TV showing up.

    Collector and Researcher of Liberty Head Nickels. ANA LM-6053
  • ironmanl63ironmanl63 Posts: 1,971 ✭✭✭✭✭

    @Clackamas1 said:

    @oreville said:
    The Heritage photo shows this coin to be a moose.

    Love it. The TV is not all that important. Save your money and request a refund on the TV portion.

    OK - what is a Moose - I can take it just let me know.

    I believe he thinks your coin is a Moose. I Agree!

    A Moose in coin terms is very good. Very few coins are referred to as a Moose. You should be proud. Awesome coin and I believe you will receive your Truview. Just not sure how soon. Congrats on an awesome coin!

  • pmh1nicpmh1nic Posts: 3,143 ✭✭✭✭✭

    What am I missing? If the photographs have been take why would it take a week to upload them?

    The longer I live the more convincing proofs I see of this truth, that God governs in the affairs of men. And if a sparrow cannot fall to the ground without His notice is it possible for an empire to rise without His aid? Benjamin Franklin
  • FlyingAlFlyingAl Posts: 2,845 ✭✭✭✭✭

    @pmh1nic said:
    What am I missing? If the photographs have been take why would it take a week to upload them?

    Processing takes time, especially when you've got 4,000 images a day to crop and resize.

    Young Numismatist, Coin Photographer.

  • RampageRampage Posts: 9,418 ✭✭✭✭

    I think you are upsetting yourself for little to no reason (mostly no reason). You will get the TrueView. You just need to hang tight as others have stated. You did not get ripped off. PCGS did not fail to provide the service you requested. I look forward to seeing the TV when it pops. And, congratulations on owning such a great coin.

  • GoldbullyGoldbully Posts: 16,854 ✭✭✭✭✭
    edited January 22, 2023 5:15PM

    @FlyingAl said:
    Here's the cert page for the coin for those wondering:
    https://www.pcgs.com/cert/46328205

    And the order page:
    https://www.pcgs.com/shared-orders/order-details/23030338

    Still reads "being imaged", so I assume TrueViews will appear in due time.

    This is the new normal for 2022 and on.................You get your grades, but the TrueView image lags behind for days or even weeks. Today's submitter must be patient when it comes to the grading process. Look at it this way, I'd rather know my grade before I see the TrueView.

  • logger7logger7 Posts: 8,069 ✭✭✭✭✭

    I hope this gets resolved.

    I had two AU55 $20 1868 certified coins.

  • ChrisH821ChrisH821 Posts: 6,320 ✭✭✭✭✭

    Trueviews have been lagging shipment by a couple weeks or so. Your order says being imaged so I see no reason to doubt that.

    Collector, occasional seller

  • davewesendavewesen Posts: 5,842 ✭✭✭✭✭

    @FlyingAl said:

    @pmh1nic said:
    What am I missing? If the photographs have been take why would it take a week to upload them?

    Processing takes time, especially when you've got 4,000 images a day to crop and resize.

    That seems like it could be done remotely without having to live in one of the most expensive areas in the country.

  • MFeldMFeld Posts: 12,020 ✭✭✭✭✭

    @davewesen said:

    @FlyingAl said:

    @pmh1nic said:
    What am I missing? If the photographs have been take why would it take a week to upload them?

    Processing takes time, especially when you've got 4,000 images a day to crop and resize.

    That seems like it could be done remotely without having to live in one of the most expensive areas in the country.

    I don’t understand the point of your reply. Living in a less expensive area and doing the work remotely wouldn’t reduce the processing time.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • lermishlermish Posts: 1,916 ✭✭✭✭✭

    @MFeld said:

    @davewesen said:

    @FlyingAl said:

    @pmh1nic said:
    What am I missing? If the photographs have been take why would it take a week to upload them?

    Processing takes time, especially when you've got 4,000 images a day to crop and resize.

    That seems like it could be done remotely without having to live in one of the most expensive areas in the country.

    I don’t understand the point of your reply. Living in a less expensive area and doing the work remotely wouldn’t reduce the processing time.

    I agree with you completely but I think the implication would be they can pay the processors less and hire more if they were in the sticks.

  • MFeldMFeld Posts: 12,020 ✭✭✭✭✭

    @lermish said:

    @MFeld said:

    @davewesen said:

    @FlyingAl said:

    @pmh1nic said:
    What am I missing? If the photographs have been take why would it take a week to upload them?

    Processing takes time, especially when you've got 4,000 images a day to crop and resize.

    That seems like it could be done remotely without having to live in one of the most expensive areas in the country.

    I don’t understand the point of your reply. Living in a less expensive area and doing the work remotely wouldn’t reduce the processing time.

    I agree with you completely but I think the implication would be they can pay the processors less and hire more if they were in the sticks.

    That point, I would have understood.

    Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.

  • davewesendavewesen Posts: 5,842 ✭✭✭✭✭

    @MFeld said:

    @davewesen said:

    @FlyingAl said:

    @pmh1nic said:
    What am I missing? If the photographs have been take why would it take a week to upload them?

    Processing takes time, especially when you've got 4,000 images a day to crop and resize.

    That seems like it could be done remotely without having to live in one of the most expensive areas in the country.

    I don’t understand the point of your reply. Living in a less expensive area and doing the work remotely wouldn’t reduce the processing time.

    I am assuming they are short staffed causing the lag in that part of the operation. I could be wrong.

  • FlyingAlFlyingAl Posts: 2,845 ✭✭✭✭✭

    PCGS at one point advertised for editors here on the forums - it was a strict requirement that you had to be in California. I believe several members requested to do the work remotely, and all were denied.

    This is all memory, so don't quote me on it.

    Young Numismatist, Coin Photographer.

  • orevilleoreville Posts: 11,780 ✭✭✭✭✭

    @Clackamas1 said:

    @oreville said:
    The Heritage photo shows this coin to be a moose.

    Love it. The TV is not all that important. Save your money and request a refund on the TV portion.

    OK - what is a Moose - I can take it just let me know.

    Moose = Wonderful !

    A Collectors Universe poster since 1997!
  • ZoinsZoins Posts: 33,859 ✭✭✭✭✭
    edited January 22, 2023 11:34PM

    @FlyingAl said:
    PCGS at one point advertised for editors here on the forums - it was a strict requirement that you had to be in California. I believe several members requested to do the work remotely, and all were denied.

    This is all memory, so don't quote me on it.

    Here's the thread:

    Live in SoCal and want a Part Time gig helping the PCGS Photo Team?

    I wonder if anyone from the forums joined?

  • ZoinsZoins Posts: 33,859 ✭✭✭✭✭
    edited January 22, 2023 11:47PM

    Congrats on the cross!

    @FlyingAl said:
    And the order page:
    https://www.pcgs.com/shared-orders/order-details/23030338

    Still reads "being imaged", so I assume TrueViews will appear in due time.

    I'm sure it will arrive in due time and look great! Can't wait to see it!

    Here's what it looks like.

  • Clackamas1Clackamas1 Posts: 760 ✭✭✭✭✭
    edited January 26, 2023 4:11AM

    got the coin back - of course I was in the shower. I left a note for the FedEx guy - he did what he was not suppose to do and only because I know him and we live in a gated property. I talked to him the next day and he said he can't do that but because he knows me - This is why you are always nice and do special things for people. The coin is actually a moose. I really had not looked at it for years. The coin is a PL and the only reason reason it is not a gem is because some ahole cleaned it so it has hair lines. Probably border line a details but o'h so nice; NGC, PCGS and CAC agree at 62. First impression is it is a 66; it is a cleaned coin but not bad enough Anyway it spent less than 24 hours here and back to CAC

  • lermishlermish Posts: 1,916 ✭✭✭✭✭

    @Clackamas1 said:
    First impression is it is a 66;

    It is a fantastic coin, no doubt about that. And I wouldn't blink seeing it in a 63 holder. But there are contact marks right on the focal point of Liberty. My first impression is overwhelmingly positive but NOT 66.

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