eBay question for the group

toyz4geo

Hi all,

I recently sold a 1942-D Mercury Dime PCGS MS66FB and toned on eBay. I just got a request to return it. The buyers reason to return is "I don't like it" and "Not attractive for the MS66 grade"

I'm not obligated to accept the return per eBay but.......

Any thoughts would be appreciated. I know I wouldn't be on the hook for return shipping but will still be in the hole because of the fees.

Thanks in advance

George

bsshog40

I think as long as the buyer doesn't file a NAD with ebay, they may refund your fees. Not sure.

PerryHall

I would take it back, block this buyer, and then move on.

GRANDAM

eBay returns the fee's no matter the reason for the return.

Namvet69

Just make sure you get the same coin back. Good luck. Peace Roy

MasonG

@toyz4geo said:
Any thoughts would be appreciated. I know I wouldn't be on the hook for return shipping but will still be in the hole because of the fees.

If you refund, eBay returns the fees charged (except the 30 cents transaction charge, I believe). If you don't take it back, it's possible the buyer could file a "Not As Described" claim and then, you'd have to pay the return postage, too.

edited to add... From eBay:

Fee credits for refunds (eligible fee credits are proportional to the refunded amount)

Situation:
You refund the buyer when they request a return or report an item not received

Final value fee credits:
Category (variable) final value fee
$0.30 per order fixed amount is not credited

Other fee credits:
Promoted Listings Standard fee (if applicable)
Additional final value fees for not meeting performance expectations
International fee (if applicable)

https://www.ebay.com/help/selling/fees-credits-invoices/fee-credits?id=4128&mkevt=1&mkcid=1&mkrid=711-53200-19255-0&campid=5336728181&customid=&toolid=10001

AUandAG

Bet it sells for more the 2nd time........

bob

toyz4geo

Thanks all for the replies. I guess it was just sent out "on approval". Lol.
Seems best to accept the return.

TomB

I would suggest you accept the return with the buyer paying insured shipping out of their own pocket. If you don't accept the return, the buyer might force the issue with a SNAD claim and state that the toning in-hand did not match the toning in the images.

LanceNewmanOCC

@toyz4geo said:
I'm not obligated to accept the return per eBay but.......

.
i'm guessing the return is requested outside your stated return policy time period, which means they were basically draggin' their heels. (in 10+ years, i've NEVER needed or asked for a return outside a week (even then, just a couple times for poor images online) and that was in-person simply because i already happen to be at the shop and it was actually store credit because i don't want my money back, i want their coin(s). lol )

i've professed quality of life in return/complications of a sale but that doesn't mean i don't try to peel a little skin depending on the situation, from time-to-time. (unless i am completely at-fault which i am sometimes)

you don't need to post pics but that could very easily sway me one way or another. did the coin come with TV?

i don't know the prices of these today but it seems kinda like a widget since the pops have crept up a LOT on high FB mercs the past few/several years.

i personally feel in return situations, it can be a teaching moment, for all involved so while some may consider my antics being an $$$&, i tend to game things out a bit and HOPE that i choose a path while not always easy and simple to some, WILL yield much more effective results long-term.

my 2c.

thebeav

Yea, sometimes ebay buyers aren't any fun.....Luckily, I find that very few and far between.
Good luck with your deal.

TimNH

Were the pics good and accurate, did the coin look different 'in hand' than in the pics? Was there a trueview available? If all affirmative, seems that's all you could possibly have done.

MasonG

@LanceNewmanOCC said:

@toyz4geo said:
I'm not obligated to accept the return per eBay but.......

.
i'm guessing the return is requested outside your stated return policy time period, which means they were basically draggin' their heels.

The seller's terms say "No Returns".

ricko

That seems like a poor reason for a return. I would accept it back and block the buyer... will only be more trouble in the future if you don't block. Cheers, RickO

spyglassdesign

@ricko said:
That seems like a poor reason for a return. I would accept it back and block the buyer... will only be more trouble in the future if you don't block. Cheers, RickO

This. The risk of not taking it back is bigger as long as they pay return shipping. Then you are out very little.

yspsales

Not that it makes a difference, this is one reason I request a TV for all of my submissions.

Hard to argue about images, unattributed Vam's, and varieties etc,,,

Swear it cuts down on returns.

Accept the return and move on... it happens

spyglassdesign

@yspsales said:
Not that it makes a difference, this is one reason I request a TV for all of my submissions.

Hard to argue about images, unattributed Vam's, and varieties etc,,,

Swear it cuts down on returns.

Accept the return and move on... it happens

Other than moderns, I usually do to.

MasonG

@yspsales said:
Not that it makes a difference, this is one reason I request a TV for all of my submissions.

Hard to argue about images, unattributed Vam's, and varieties etc,,,

There have been threads posted here by people unhappy with the accuracy of TV images.

Just sayin'.

jt88

It doesn't mater what is the reason for return, you will lose if eBay has to step in. As someone already suggested, take it back, block the buyer and move on.

airplanenut

@yspsales said:
Not that it makes a difference, this is one reason I request a TV for all of my submissions.

Hard to argue about images, unattributed Vam's, and varieties etc,,,

Swear it cuts down on returns.

Accept the return and move on... it happens

I rarely put TVs in my listings but recently did for a coin in a group lot which happened to have a TV available, knowing my overview shot wasn’t going to show the coin’s color. Guess which coin in the group the buyer was unhappy with…

GRANDAM

TRUE-VIEWS are "Glamour Shots" I have found on toned coins they too often don't represent the true look of the coin in hand. Therefore I have quit buying toned coins from them.

BUFFNIXX

George
if you stated that you do not accept returns you do not have to honor a return like that.

1Mike1

Accept the return. Ebay has made it easy for the buyer to basically force you to take it back with SNAD regardless of what you say in your listing.

coinpalice

don't risk the negative feedback, take it back, and relist it when you get it back

jt88

It is not just the negative feedback will hurt you but also eBay will punish you for letting the case escalate to eBay. At the end you will still need to provide return shipping and get the return.