@PinehurstCoins Welcome to the forum and thanks for addressing the issue here.
I have purchased from Pinehurst on more than 1 occasion and have always been happy with the coins I received and the customer service.
It is one thing to use stock photos for modern bullion items but is not an acceptable practice for collector coins. In an effort to avoid problems like this in the future all collector coins should show the exact item being sold. An ounce of prevention is worth more than a pound of cure.
Does ebay policy state that stock photos can only be used on modern coins? I could not find it. If so can someone provide a link, because if so, there are a half dozen sellers I know off the cuff that do so on most all their offerings and I would immediately point this out.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
@AUandAG said:
Ebay rules say that stock photos can only be used on Modern coins. All others must have the photo of the exact coin in the auction. From ebay: "Must include photos of the front and back of the actual item for sale (stock photos are not allowed)"
bob
I looked for this rule, but could not find it.
If it is not too much trouble, would it be possible for you to post a link to this policy?
Note - I am NOT challenging you on this issue. I just cannot find it, and would just like to see this specific requirement, in writing, from eBay.
@PinehurstCoins I purchased a beautiful 1855 PCGS MS63 Large Cent from them on Ebay. It was the exact coin pictured and looked better in hand! Their picture was good enough for me to spot the rare 12 Star variety of N-10. It was a great buying experience and they shipped fast! I would do business with them again in a heartbeat. BTW I paid over PCGS valuation for the coin. It was worth the premium.
@AUandAG said:
Ebay rules say that stock photos can only be used on Modern coins. All others must have the photo of the exact coin in the auction. From ebay: "Must include photos of the front and back of the actual item for sale (stock photos are not allowed)"
bob
I looked for this rule, but could not find it.
If it is not too much trouble, would it be possible for you to post a link to this policy?
Note - I am NOT challenging you on this issue. I just cannot find it, and would just like to see this specific requirement, in writing, from eBay.
@AUandAG said:
Ebay rules say that stock photos can only be used on Modern coins. All others must have the photo of the exact coin in the auction. From ebay: "Must include photos of the front and back of the actual item for sale (stock photos are not allowed)"
bob
I looked for this rule, but could not find it.
If it is not too much trouble, would it be possible for you to post a link to this policy?
Note - I am NOT challenging you on this issue. I just cannot find it, and would just like to see this specific requirement, in writing, from eBay.
"Their actions were in no way intended to deceive the public."
Funny, Customer Service always selected a photo 2+ grades higher and never lower. I call BS on this and the happy customer above with the ultra low post count.
I won 2 gold mercury dimes in SP70 from an eBay seller, the certificate number pictured was random-001.
I thought I would get a 001 cert number and another one.
I had a friend that would have paid me 1.5x what I paid.
What came in was not a cert 001.
I emailed the seller and said I paid up for the coin because of the cert number.
( Buy the coin not the holder comes to mind )
Gold shot up and I ended up good, but learned that even what's pictured may not always be what you get EVEN if the seller doesn't say so.
Gotta ask questions if it doesn't say otherwise.
@bolivarshagnasty I paid a $25 premium. @PinehurstCoins doesn't specialize in Large Cents and didn't know what they had. That being said I can assure you if they had not sent me the coin pictured I would have sent it right back to them. Their customer service was excellent. I am only speaking for my one transaction with them. As for calling BS on me for my low post count I would think that someone with over 7K posts would have more class.
And here is another from Pinehurst Coins, so this is their modus operendi just like APMEX, ok for bullion coins, but seriously, numismatic coins? Stay away.........
It is not a stock photo. It is an altered, deceptive photo, very unlike pinehurst coins.
My message to them:
"Appears you have a PCGS MS66 coin pictured in an AU53 slab. Boy is your buyer going to be disappointed. I have purchased from you in the past and this leaves me troubled."
I will not be doing business with them in the future. Actual stock photos should be limited to modern issues that grade 69 or 70.
The government is incapable of ever managing the economy. That is why communism collapsed. It is now socialism’s turn - Martin Armstrong
Comments
@PinehurstCoins Welcome to the forum and thanks for addressing the issue here.
I have purchased from Pinehurst on more than 1 occasion and have always been happy with the coins I received and the customer service.
It is one thing to use stock photos for modern bullion items but is not an acceptable practice for collector coins. In an effort to avoid problems like this in the future all collector coins should show the exact item being sold. An ounce of prevention is worth more than a pound of cure.
Does ebay policy state that stock photos can only be used on modern coins? I could not find it. If so can someone provide a link, because if so, there are a half dozen sellers I know off the cuff that do so on most all their offerings and I would immediately point this out.
Jim
When a man who is honestly mistaken hears the truth, he will either quit being mistaken or cease to be honest....Abraham Lincoln
Patriotism is supporting your country all the time, and your government when it deserves it.....Mark Twain
Thank you, Done
I looked for this rule, but could not find it.
If it is not too much trouble, would it be possible for you to post a link to this policy?
Note - I am NOT challenging you on this issue. I just cannot find it, and would just like to see this specific requirement, in writing, from eBay.
@PinehurstCoins I purchased a beautiful 1855 PCGS MS63 Large Cent from them on Ebay. It was the exact coin pictured and looked better in hand! Their picture was good enough for me to spot the rare 12 Star variety of N-10. It was a great buying experience and they shipped fast! I would do business with them again in a heartbeat. BTW I paid over PCGS valuation for the coin. It was worth the premium.
I wondered!
It appears that they may have returned the original pictures to the slabs shown as of today.
My YouTube Channel
https://www.ebay.com/help/collectible-currency-policy/policies/collectible-currency-policy?id=4337&st=3&pos=2&query=Collectible currency policy&intent=coins&lucenceai=lucenceai&docId=HELP1217
The part that notes "stock photos are not allowed" is for ungraded coins and currency. There is no such prohibition listed for graded coins.
Just sayin'.
"Their actions were in no way intended to deceive the public."
Funny, Customer Service always selected a photo 2+ grades higher and never lower. I call BS on this and the happy customer above with the ultra low post count.
If you didn't know anything about coins and were told to find a picture to use, would you choose an ugly one or a pretty one?
Thanks !!!
I won 2 gold mercury dimes in SP70 from an eBay seller, the certificate number pictured was random-001.
I thought I would get a 001 cert number and another one.
I had a friend that would have paid me 1.5x what I paid.
What came in was not a cert 001.
I emailed the seller and said I paid up for the coin because of the cert number.
( Buy the coin not the holder comes to mind )
Gold shot up and I ended up good, but learned that even what's pictured may not always be what you get EVEN if the seller doesn't say so.
Gotta ask questions if it doesn't say otherwise.
All depends if the "Ugly one" knows how to make lasagna~
"When they can't find anything wrong with you, they create it!"
@bolivarshagnasty I paid a $25 premium. @PinehurstCoins doesn't specialize in Large Cents and didn't know what they had. That being said I can assure you if they had not sent me the coin pictured I would have sent it right back to them. Their customer service was excellent. I am only speaking for my one transaction with them. As for calling BS on me for my low post count I would think that someone with over 7K posts would have more class.
And here is another from Pinehurst Coins, so this is their modus operendi just like APMEX, ok for bullion coins, but seriously, numismatic coins? Stay away.........
https://www.ebay.com/itm/204145405465?hash=item2f8803ae19:g:EqMAAOSwvchjboft
"Shop with confidence knowing when you buy from PCE"........ Seriously?
Best, SH
Thanks for hopping in to address this issue. Many sellers would simply ignore.
Welcome in, do stick around.
Collector, occasional seller
It is not a stock photo. It is an altered, deceptive photo, very unlike pinehurst coins.
My message to them:
"Appears you have a PCGS MS66 coin pictured in an AU53 slab. Boy is your buyer going to be disappointed. I have purchased from you in the past and this leaves me troubled."
I will not be doing business with them in the future. Actual stock photos should be limited to modern issues that grade 69 or 70.
The government is incapable of ever managing the economy. That is why communism collapsed. It is now socialism’s turn - Martin Armstrong
Busy chasing Carr's . . . . . woof!
Successful BST transactions with: Bullsitter, Downtown1974, P0CKETCHANGE, Twobitcollector, AKbeez, DCW, Illini420, ProofCollection, DCarr, Cazkaboom, RichieURich, LukeMarshall, carew4me, BustDMs, coinsarefun, PreTurb, felinfoal, jwitten, GoldenEgg, pruebas, lazybones, COCollector, CuKevin, MWallace, USMC_6115, NamVet69, zippcity, . . . . who'd I forget?