@UncleJoe said:
Wow! We have many that jump off the deep end right away.
First, it is a “charge not recognized”. This happens from time to time especially if one is making a lot of purchases.
I had a “charge not recognized” filed against me on June 17. When I looked at my selling history, not only did it show delivered but the buyer had also left me positive feedback. eBay handled everything with the cc company. I finally received a resolved message on August 21. It took 2 months but I wasn’t worried.
Don’t worry until there is something to worry about.
Joe.
Agreed!
Anyway, I'm guessing the OP hasn't yet received an email, like this:
In my case, I called ebay and I was assured there was nothing to worry about: Ebay had USPS tracking info showing the package was delivered, and the Buyer had posted a positive review for me, citing quick delivery & that she was very pleased with the item.
it took 10 weeks to resolve in my favor. In the meantime, I don't know of anything you can do to speed the process.
@COCollector - I did receive an email from eBay that looks very similar to that. Based on my inexperience with this situation and what i read on eBay forums, I was still very concerned - it sounds like I was overly concerned.
Really appreciate the insight from everyone here. Sounds like I should let the process play out - hopefully the buyer corrects the dispute with the CC company and/or eBay closes it out in my favor.
@J2035 said:
Quick update - buyer messaged me saying he didn’t receive the coin but referred to it as a Morgan dollar rather than the Peace dollar that it was. Said the post office often confuses his address. I replied to clarify the coin in question and he admitted he received the Peace dollar I sold to him. However he has not agreed to stop the charge back and says he’s “confused” and doesn’t understand how this happened.
I feel better now that he has admitted in writing to receiving the coin I sold him but still don’t understand why he filed a charge back. His communication is very garbled - the entire interaction feels strange and off.
More to come…
I wonder what's going on with him that he is so confused. An unrecognized charge and item not delivered are 2 entirely different things! And it can't be both of those things.
If I were you I would feel very good about having that admission from him on record. It shows he intentionally purchased a coin, and apparently received one too!
On a deal like this, no news is good news. Once ebay sends you the "you're protected" email, you're good.
Keep the email where he acknowledges receipt of the item as an ace in the hole in case anything further comes up...but, it shouldn't.
@jesbroken said:
Thanks, derryb. I have credit cards listed on my Paypal account, I just have never used them. I have a small debit card account that I use soley on the internet and Paypal.
Jim
Which is the 2nd worst possible choice. Your debit card has much weaker consumer protections than a credit card.
Edit: 2nd worst. The worst is Zelle &c where if you send it to the wrong email address, the bank says tough, we sent the $ where YOU told us to. Talk to the recipient and ask nicely for a refund.
-----Burton ANA 50 year/Life Member (now "Emeritus")
Quick update - After a lot of confusing back and forth and multiple stories, the buyer claims that the issue arose because his wife had fraud on her credit card and canceled the card resulting in the charge not recognized claim.
It’s been very frustrating - at one point the buyer suggested I was trying to defraud him even though my only ask has been for him to clarify the issue and drop the charge. back.
I remain skeptical of the buyer, but I think I will come out whole through eBay’s seller protection.
@J2035 said:
Quick update - After a lot of confusing back and forth and multiple stories, the buyer claims that the issue arose because his wife had fraud on her credit card and canceled the card resulting in the charge not recognized claim.
It’s been very frustrating - at one point the buyer suggested I was trying to defraud him even though my only ask has been for him to clarify the issue and drop the charge. back.
I remain skeptical of the buyer, but I think I will come out whole through eBay’s seller protection.
Closing this out - the credit card company sided with the buyer but eBays seller protection kicked in and I did not have to provide a refund. Not what I’d call a happy ending since the buyer got to keep the coin and money but it could have turned out a lot worse for me.
Credit card companies almost always side with the buyer, no matter what evidence is provided. I had nearly $1000 stolen from me recently and the buyer even bragged to me about it. I sent the credit card company the UPS tracking information (with a delivery signature!) which was to their billing address and a copy of the email bragging about stealing the money, and the company still decided in their favor.
@J2035 said:
Closing this out - the credit card company sided with the buyer but eBays seller protection kicked in and I did not have to provide a refund. Not what I’d call a happy ending since the buyer got to keep the coin and money but it could have turned out a lot worse for me.
Glad it worked out for you. I agree that the buyer is just a common criminal at this point. I have only had two scammers in all my years on eBay. The one that sticks out claimed the package was delivered empty. I had insurance, so asked for pictures and help filing a claim with the USPS. He refused to help and said it was not his problem. So, he got to keep the coin and the money. eBay gave me back the money. A few months later, the coin popped up on eBay for sale by the same person. Needless to say that buyer is on my blocked bidder list.
@J2035 said:
Closing this out - the credit card company sided with the buyer but eBays seller protection kicked in and I did not have to provide a refund. Not what I’d call a happy ending since the buyer got to keep the coin and money but it could have turned out a lot worse for me.
Thank you for the news and sorry you had to experience this. Thank goodness you had seller protection. I was surprised the CC company sided with the buyer even with all the evidence available. Perhaps no one at eBay was causing much of a resistance.
My question here is how do we know we have eBay seller protection? I have started selling on eBay myself and I am not sure I have this protection. I did agree for eBay to run my payments, though.
"So many of our DREAMS at first seem impossible, then they seem improbable, and then, when we SUMMON THE WILL they soon become INEVITABLE "- Christopher Reeve
@UncleJoe said:
Wow! We have many that jump off the deep end right away.
First, it is a “charge not recognized”. This happens from time to time especially if one is making a lot of purchases.
I had a “charge not recognized” filed against me on June 17. When I looked at my selling history, not only did it show delivered but the buyer had also left me positive feedback. eBay handled everything with the cc company. I finally received a resolved message on August 21. It took 2 months but I wasn’t worried.
Don’t worry until there is something to worry about.
Joe.
Agreed!
Anyway, I'm guessing the OP hasn't yet received an email, like this:
In my case, I called ebay and I was assured there was nothing to worry about: Ebay had USPS tracking info showing the package was delivered, and the Buyer had posted a positive review for me, citing quick delivery & that she was very pleased with the item.
it took 10 weeks to resolve in my favor. In the meantime, I don't know of anything you can do to speed the process.
And this is the exact problem with the evolving changes in eBay. People who sell on eBay full time, as their business, really don't see it. They can, and must, price a "cost of doing business" into their items. Not remotely talking about just coins here. If you sell 80, or 1000, or 10,000 items per week very roughly at the same price then you're OK if a few are fraudulently taken, even if you lose your money or have to wait ten weeks for it. If you get paid promptly for 75 of 80 items each and every week, and that represents 75/80 of the value of your items, you're going to be OK.
But what if we go back to the way eBay was the last time I sold on it (the attentive reader will recall that I took paper checks), you'll remember a site designed for collectors to sell surplus items or even liquidate a collection. So if you sell 5 items per week, or per month, from your Pez Dispenser collection, losing out on one of those sales or having to wait ten extra weeks to be paid is going to hurt. There is no implicit "cost of doing business" for a collector. Also, the small seller is likely to have items that diverge greatly. It takes a lot of $5 proof sets to make up for a $10,000 coin.
For dealers, eBay has become just one more marketing outlet, but eBay has become much less friendly for the casual collector who wishes to upgrade his collection (over the past twenty years).
@J2035 said:
Closing this out - the credit card company sided with the buyer but eBays seller protection kicked in and I did not have to provide a refund. Not what I’d call a happy ending since the buyer got to keep the coin and money but it could have turned out a lot worse for me.
Yeah even though it didn't cost you anything and it's a drop in the bucket for ebay this still feels like a loss cause his scam got through. Not sure it started out as a scam (because if it did he is the worst scammer ever admitting to receiving it, leaving positive feedback, etc.) almost feels like it started off accidentally and the buyer just thought "meh let's see where this goes" and went with it.
Comments
Yup. That's exactly what happened to me.
@COCollector - I did receive an email from eBay that looks very similar to that. Based on my inexperience with this situation and what i read on eBay forums, I was still very concerned - it sounds like I was overly concerned.
Really appreciate the insight from everyone here. Sounds like I should let the process play out - hopefully the buyer corrects the dispute with the CC company and/or eBay closes it out in my favor.
I wonder what's going on with him that he is so confused. An unrecognized charge and item not delivered are 2 entirely different things! And it can't be both of those things.
If I were you I would feel very good about having that admission from him on record. It shows he intentionally purchased a coin, and apparently received one too!
On a deal like this, no news is good news. Once ebay sends you the "you're protected" email, you're good.
Keep the email where he acknowledges receipt of the item as an ace in the hole in case anything further comes up...but, it shouldn't.
RIP Mom- 1932-2012
Which is the 2nd worst possible choice. Your debit card has much weaker consumer protections than a credit card.
https://www.fdic.gov/resources/consumers/consumer-assistance-topics/credit-cards.html#topic3 and most credit card issuers have $0 liability, not the statutory $50.
https://consumer.ftc.gov/articles/lost-or-stolen-credit-atm-debit-cards#limit
Edit: 2nd worst. The worst is Zelle &c where if you send it to the wrong email address, the bank says tough, we sent the $ where YOU told us to. Talk to the recipient and ask nicely for a refund.
ANA 50 year/Life Member (now "Emeritus")
Quick update - After a lot of confusing back and forth and multiple stories, the buyer claims that the issue arose because his wife had fraud on her credit card and canceled the card resulting in the charge not recognized claim.
It’s been very frustrating - at one point the buyer suggested I was trying to defraud him even though my only ask has been for him to clarify the issue and drop the charge. back.
I remain skeptical of the buyer, but I think I will come out whole through eBay’s seller protection.
Ebay rocks. This is why we pay them.
Closing this out - the credit card company sided with the buyer but eBays seller protection kicked in and I did not have to provide a refund. Not what I’d call a happy ending since the buyer got to keep the coin and money but it could have turned out a lot worse for me.
Credit card companies almost always side with the buyer, no matter what evidence is provided. I had nearly $1000 stolen from me recently and the buyer even bragged to me about it. I sent the credit card company the UPS tracking information (with a delivery signature!) which was to their billing address and a copy of the email bragging about stealing the money, and the company still decided in their favor.
Glad it worked out for you. I agree that the buyer is just a common criminal at this point. I have only had two scammers in all my years on eBay. The one that sticks out claimed the package was delivered empty. I had insurance, so asked for pictures and help filing a claim with the USPS. He refused to help and said it was not his problem. So, he got to keep the coin and the money. eBay gave me back the money. A few months later, the coin popped up on eBay for sale by the same person. Needless to say that buyer is on my blocked bidder list.
Would it be wrong to hope that whoever eventually bought the coin claimed the box was empty when he got it and filed a chargeback?
Asking for a friend...
Thank you for the news and sorry you had to experience this. Thank goodness you had seller protection. I was surprised the CC company sided with the buyer even with all the evidence available. Perhaps no one at eBay was causing much of a resistance.
My question here is how do we know we have eBay seller protection? I have started selling on eBay myself and I am not sure I have this protection. I did agree for eBay to run my payments, though.
BST: Tennessebanker, Downtown1974, LarkinCollector, nendee
For the record: this is why eBay seller (and buyer) protection is so valuable.
And this is the exact problem with the evolving changes in eBay. People who sell on eBay full time, as their business, really don't see it. They can, and must, price a "cost of doing business" into their items. Not remotely talking about just coins here. If you sell 80, or 1000, or 10,000 items per week very roughly at the same price then you're OK if a few are fraudulently taken, even if you lose your money or have to wait ten weeks for it. If you get paid promptly for 75 of 80 items each and every week, and that represents 75/80 of the value of your items, you're going to be OK.
But what if we go back to the way eBay was the last time I sold on it (the attentive reader will recall that I took paper checks), you'll remember a site designed for collectors to sell surplus items or even liquidate a collection. So if you sell 5 items per week, or per month, from your Pez Dispenser collection, losing out on one of those sales or having to wait ten extra weeks to be paid is going to hurt. There is no implicit "cost of doing business" for a collector. Also, the small seller is likely to have items that diverge greatly. It takes a lot of $5 proof sets to make up for a $10,000 coin.
For dealers, eBay has become just one more marketing outlet, but eBay has become much less friendly for the casual collector who wishes to upgrade his collection (over the past twenty years).
Yeah even though it didn't cost you anything and it's a drop in the bucket for ebay this still feels like a loss cause his scam got through. Not sure it started out as a scam (because if it did he is the worst scammer ever admitting to receiving it, leaving positive feedback, etc.) almost feels like it started off accidentally and the buyer just thought "meh let's see where this goes" and went with it.