U.S. Mint Returns.....”warehouse processing delays and quarantining of packages.”
My return was accepted at the Mint postal facility on May, 12th.
I decided to fill out the customer service online form for a status, and this is the body of my message.
I returned these coins, and the Mint postal facility received them on May 12, 2022. I have not seen any credit update in my order history at this point. Here's the USPS tracking #9405503699300245520xxx for the return. Please advise.
I got an email response within an hour which was impressive.
Here's what the email said...........
Dear Michael xxxxxxx,
This letter is in response to your recent correspondence to the United States Mint concerning returned order USM124536xx.
We apologize and we understand your frustration. Processing of returns generally takes up to 3 weeks. Regrettably, the warehouse is experiencing delays in processing returns. Due to the quarantining of packages as they are returned to the fulfillment center, please expect delays. Once the return is processed, you will receive an email.
Again, please accept our sincerest apologies for the inconvenience experienced.
Just thought I'd post this information in case anyone else is returning any coins.
Do you consider this a long time to process returns considering today's economic climate?