@zas107 said:
Anyone have an order they inquired about (or multiple) put on "urgent orders" list and then completely dissapear from their account?
They probably are still there, maybe check past 3 months, there is usually a toggle to see more orders, like 6 months, for example. You may see this result differently on your phone vs computer.
@stawick said:
I have my 8 "freebies" (vouchers) from my Platinum level sign up. I have the stuff I ordered this year to submit, feels like I need to send in by early Oct if I want them back by Xmas. We'll see. I think the Palladium comes out in Sept, yet to be seen.
If you wanted the back by Christmas 2022 you should have submitted them Christmas 2021...
USAF (Ret) 1974 - 1994 - The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries. Remembering RickO, a brother in arms.
Figured I should chime in here...
My latest sub(regular, 6 coins) was almost exactly 3 months from received to shipped.
Also the TrueViews posted the day after they shipped, which is nice.
I don't ever submit raw anymore. I just keep them in an album. Maybe one day, if the service improves, I'll send the lot in for grading. On the flip side, I mostly buy PCGS if I purchase graded coins. I'm not a fan of NGC holders, and never cared for ANACS really. Just my personal quirk I suppose.
Best regards, Dwayne F. Sessom Ebay ID: V-Nickel-Coins
Oh, and I would like to add that I feel that ALL PCGS submissions should include TrueView photos, especially nowadays because Chinese and other counterfeits are getting so rampant.
Best regards, Dwayne F. Sessom Ebay ID: V-Nickel-Coins
@ChrisH821 said:
Figured I should chime in here...
My latest sub(regular, 6 coins) was almost exactly 3 months from received to shipped.
Also the TrueViews posted the day after they shipped, which is nice.
I believe that is the new standard procedure is that grades are not released until the photos are done processing and likely explains why mine have been in encap for 2 weeks.
I'm no happier than anyone else about the (seemingly) ridiculous turnaround times at PCGS. Further I'm not attempting to defend them. I'm just expressing what I feel is arguably intelligent reason. I don't have "first hand" facts any more or less than any of you do.
That said, when I look at the problem intelligently I expect the bottleneck is the (respectable) decision not to sacrifice quality combined with the unavailability of "qualified" graders.
"IF" this is the issue I'd rather have my submissions take longer as opposed to reducing quality.
Yes, you can go to Anacs or NGC and it's faster. Equally you can go have a steak at Ruth's Chris and be there two hours. Or you can go to MacDonalds and get a cheeseburger (or sort of cheese-something resembling meat/you're gonna get really fat thing) in 3 minutes.
Again, applying intelligent thought, of course higher priced tiers get better service. That's why they cost more! It's just part of global business. When you fly first class it costs more but it's the same plane going to the same place at the same speed with the same ride quality. Service costs money! Know why? Because people that can afford it will pay for it!
As a side note: Next time you engage a business (and there are a few) that give you great service, regardless of how much you spend, remember to recognize them!
Lastly it ALL exists because consumers accept it! The cold-hard fact is everyone could just stop sending coins in for 6 months and the problem would be solved.....right up until we start sending coins in again. But personal greed will never let this happen. Another fix is everyone that's complaining could choose to "be the fix" and learn to grade coins and get employed at PCGS.
I'm "hopeful" that PCGS is doing what they can, the best they can, to improve the problem without sacrificing quality.
All that stated, wouldn't it be fantastic if we could get coins consistently (as consistent as subjective is able) graded in just a week or two? Just imagine the positive impact on the hobby and the business. Maybe some day?
Well, today I looked up my account like I do everyday ( I know I'm weird man). It always says "grading" Anyway I looked just now and I'm in encapsulation! Wine shot out my nose! Anyway they were logged in July 8th using regular service..
@thebigeng said:
Well, today I looked up my account like I do everyday ( I know I'm weird man). It always says "grading" Anyway I looked just now and I'm in encapsulation! Wine shot out my nose! Anyway they were logged in July 8th using regular service..
Looking good for me - I have a regular that was logged July 18th - glad they're on to the July submissions! I can't wait to see grades pop but the wait continues .
Yes, you can go to Anacs or NGC and it's faster. Equally you can go have a steak at Ruth's Chris and be there two hours. Or you can go to MacDonalds and get a cheeseburger (or sort of cheese-something resembling meat/you're gonna get really fat thing) in 3 minutes.
I take exception to this comment. You are separating comparisons between times to grade with each companies situation for labor, etc. NGC was very slow as well a while back. Now they are faster and IMO, w/o any reduction in quality of their grading. As I have said a number of times on these boards, my direct experience is that NGC and PCGS are largely comparable with respect to their grading. So the question is why can NGC recover and approach more reasonable grading times while PCGS appears to not improve? Nothing to do with quality in their grading for either.
My modern value submission was received 9/2 and I got my grades yesterday. Should ship today. There were no trueviews, I believe that effects turnaround time.
@Goldbully said:
My modern value submission was received 9/2 and I got my grades yesterday. Should ship today. There were no trueviews, I believe that effects turnaround time.
I have a sneaky suspicion that your grades are lower than expected/warranted. Anytime I’ve ever had a submission go through at lightning speed, the coins are incorrectly graded lower by at least 1-2 points. Then I’ve gotta resubmit again to get them fixed. Hoping you don’t have to pay the piper again.
@ChrisH821 said:
Figured I should chime in here...
My latest sub(regular, 6 coins) was almost exactly 3 months from received to shipped.
Also the TrueViews posted the day after they shipped, which is nice.
I believe that is the new standard procedure is that grades are not released until the photos are done processing and likely explains why mine have been in encap for 2 weeks.
So this is interesting, and I had not heard this before. The photo step in the process is potentially slowing the entire pcgs grading process down by multiple weeks? Could this be the thorn in the whole operation with turnaround times? I hadn’t thought about this, but it could be the case, and should be a very easy fix for pcgs to hire in that department.
What frustrates me is the inconsistencies of the processing of our coins. My submission received on 6/14 is the same service level (regular, club voucher) of another member that was received a day later (6/15). That one is in Encapsulation stage for 2 weeks while mine is still in Grading stage.
Others have posted process times of over 5 months!
Then I read another member's post how his was received on 9/2 and he got his grades in 3 weeks!
Obviously, the system is broken.🙄
The biggest disappointment is that our host is remaining silent about this issue instead of explaining these inconsistencies to us.🤔
@WQuarterFreddie said:
What frustrates me is the inconsistencies of the processing of our coins. My submission received on 6/14 is the same service level (regular, club voucher) of another member that was received a day later (6/15). That one is in Encapsulation stage for 2 weeks while mine is still in Grading stage.
Others have posted process times of over 5 months!
Then I read another member's post how his was received on 9/2 and he got his grades in 3 weeks!
Obviously, the system is broken.🙄
The biggest disappointment is that our host is remaining silent about this issue instead of explaining these inconsistencies to us.🤔
Having worked in private equity companies, I can assure you that they will break things often in their attempt to extract efficiencies. Trouble comes in the form of not taking the time to understand what will work or even to respect a process that is already running well.
Consultants are also retained to re-engineer staffed by young MBAs who are often clueless.
I’m not saying private equity doesn’t find success on occasion, but there area lot of broken eggs found along the way before a healthy hatchling emerges.
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
It’s all about the money you pay more you get in front of the line it’s business not good business but it is what it is, I see it all the time. I’ve sent 200 coins in and they get processed in one week we’ll a 20 coin order took me 4 months or more. I know I will here well that’s bulk so your saying bulk has faster grades then the normal grading department? Something needs to be done. Let’s just say my someday box got a whole lot bigger in the pass year.
I sent in a club submission of non-modern US Coins received 6/2, and it's been in "grading" for over three months now. It does seem that trueview imaging slows down the process, as about 3 weeks ago "being imaged" got attached to the order details, but the submission is still in the grading step.
Obviously I am not in a rush to get the coins back or I would have never sent them in to PCGS in the first place, and I would have not paid the upcharge for imaging, but some sort of update would be appreciated.
Yes, you can go to Anacs or NGC and it's faster. Equally you can go have a steak at Ruth's Chris and be there two hours. Or you can go to MacDonalds and get a cheeseburger (or sort of cheese-something resembling meat/you're gonna get really fat thing) in 3 minutes.
I take exception to this comment. You are separating comparisons between times to grade with each companies situation for labor, etc. NGC was very slow as well a while back. Now they are faster and IMO, w/o any reduction in quality of their grading. As I have said a number of times on these boards, my direct experience is that NGC and PCGS are largely comparable with respect to their grading. So the question is why can NGC recover and approach more reasonable grading times while PCGS appears to not improve? Nothing to do with quality in their grading for either.
It's called scaling your business to meet demand, something I haven't observed any numismatic company do quickly. But it's always easier to scale businesses with lower skilled workers and grading takes years of experience.
I send in about half the coins I normally would now. I just can't afford to have my coins tied up for 4-5 months. The coin market is on fire right now and has become one of the best opportunities for growth that PCGS/NGC/CAC could dream of and it's just slipping away like sand through their fingers. IMHO
I don't expect my coin back anytime soon since they are more than 50% beyond the turn-around time with no movement in 3+ months. What I can't stomach is the "we have reached the capacity of our callback queue, call again tomorrow" recording. AND IT AINT EVEN NOON EASTERN TIME!!!!!
Well I turned in 19 coins for reholder just to get the Trueviews on some of my nicer coins and proofs. They received on August 15th and I got them back in the mail today. The DCAM proofs really pop in the new holders. Very happy with the photos. Here is one of the photos.
The company changed hands some time ago. As with any business, pressures to recoup money invested exists and becomes a big factor. Combine that with changes we're unaware of and as a customer you get put on everyone's back burner.
As a business man if there was a need to step in, I stepped in. Here, not so much. No weekends, long days, skipping shows or any of that. The promotion of the company is simply a much greater priority than customer service. Apparently the new owners have the same communication reluctance as the old.
Interestingly, CAC see's a bottleneck and tells collectors flat out, hold off a while so we can get our house in order. That would never happen here.
If you do what you always did, you get what you always got.
@krueger said:
I now expect 3mos min., 5 months max . That's calendar months.
Destroys your enthusiasm for collecting. I forget even what I sent in. Or why.
Yup! I have finally decided not to renew my membership 🙄
As you all know (and do daily by the hour) you can click "Your Account" and your submissions will pop up. Only, this past week, mine do not! The submission still shows over under "My Orders". Digital Glitch??, or is their way of getting back at my complaints??
Proud recipient of the coveted PCGS Forum "You Suck" Award Thursday July 19, 2007 11:33 PM and December 30th, 2011 at 8:50 PM.
Got 6/15 reg and Econ grades within a week of each other. Made a couple nice walkers in 65.
Ain’t thrilled with 3 months but it’s not that long, geologically.
@clarkbar04 said:
Got 6/15 reg and Econ grades within a week of each other. Made a couple nice walkers in 65.
Ain’t thrilled with 3 months but it’s not that long, geologically.
And my 6/14 Economy is STILL in grading stage. My membership expires in 36 days.
Who thinks I will receive my coins before my membership expires?🤔
That's sad. In the 20 years I have been submitting I don't ever recall it being that slow.
I assure you - those turnaround times that are posted are much faster than what is actually happening. I’m on business day 60 of a regular submission and I’m still in the grading stage.
Is anyone aware of our host making any statements about the current situation? It's quite possible I've missed it. Delayed flights mildly annoy me. I go absolutely insane when there's a delay and nobody is providing updates. With information, I can start to make plans and work around a problem. When there is only silence, people jump to conclusions and assume the worst.
I've seen several dealers' blogs that indicate that they can't operate their businesses the way things are. Many have moved or are considering moving their business elsewhere. In private, some dealers have expressed sentiments that are pretty concerning. It looks to me like the brand has a significant chance of being permanently damaged by this. Being the "best" in an industry doesn't mean anything if you can't deliver product. The handoff from the founders of any business to the next group is often messy.
It's been a while since I've submitted anything. That's not likely to change anytime soon either.
Comments
I have a 5/3 US Economy still grading. My last US Economy took over 4months. I figure 4-5 months for US Economy is what to expect now days.
Anyone have an order they inquired about (or multiple) put on "urgent orders" list and then completely dissapear from their account?
For the record I got a 5/17 economy submission of 5 coins requiring attributions so who the heck knows when they will get beyond grading.
WS
6/15 reg (voucher) has been in encap for 2 weeks, they hit 70 business days this week
6/15 econ - lookin in my mirror, not a grader in sight.
They probably are still there, maybe check past 3 months, there is usually a toggle to see more orders, like 6 months, for example. You may see this result differently on your phone vs computer.
My US Mint Commemorative Medal Set
YIPPIE,,,,,, my grades posted last night on line #2
only 1 week short of 5 months,,,,,
If you wanted the back by Christmas 2022 you should have submitted them Christmas 2021...
USAF (Ret) 1974 - 1994 - The inherent vice of capitalism is the unequal sharing of blessings; the inherent virtue of socialism is the equal sharing of miseries. Remembering RickO, a brother in arms.
Interesting blog post from Gerry Fortin today on this issue. That’s at least one major dealer who has changed their behavior because of this problem.
Figured I should chime in here...
My latest sub(regular, 6 coins) was almost exactly 3 months from received to shipped.
Also the TrueViews posted the day after they shipped, which is nice.
Collector, occasional seller
I don't ever submit raw anymore. I just keep them in an album. Maybe one day, if the service improves, I'll send the lot in for grading. On the flip side, I mostly buy PCGS if I purchase graded coins. I'm not a fan of NGC holders, and never cared for ANACS really. Just my personal quirk I suppose.
Dwayne F. Sessom
Ebay ID: V-Nickel-Coins
Oh, and I would like to add that I feel that ALL PCGS submissions should include TrueView photos, especially nowadays because Chinese and other counterfeits are getting so rampant.
Dwayne F. Sessom
Ebay ID: V-Nickel-Coins
I believe that is the new standard procedure is that grades are not released until the photos are done processing and likely explains why mine have been in encap for 2 weeks.
I'm no happier than anyone else about the (seemingly) ridiculous turnaround times at PCGS. Further I'm not attempting to defend them. I'm just expressing what I feel is arguably intelligent reason. I don't have "first hand" facts any more or less than any of you do.
That said, when I look at the problem intelligently I expect the bottleneck is the (respectable) decision not to sacrifice quality combined with the unavailability of "qualified" graders.
"IF" this is the issue I'd rather have my submissions take longer as opposed to reducing quality.
Yes, you can go to Anacs or NGC and it's faster. Equally you can go have a steak at Ruth's Chris and be there two hours. Or you can go to MacDonalds and get a cheeseburger (or sort of cheese-something resembling meat/you're gonna get really fat thing) in 3 minutes.
Again, applying intelligent thought, of course higher priced tiers get better service. That's why they cost more! It's just part of global business. When you fly first class it costs more but it's the same plane going to the same place at the same speed with the same ride quality. Service costs money! Know why? Because people that can afford it will pay for it!
As a side note: Next time you engage a business (and there are a few) that give you great service, regardless of how much you spend, remember to recognize them!
Lastly it ALL exists because consumers accept it! The cold-hard fact is everyone could just stop sending coins in for 6 months and the problem would be solved.....right up until we start sending coins in again. But personal greed will never let this happen. Another fix is everyone that's complaining could choose to "be the fix" and learn to grade coins and get employed at PCGS.
I'm "hopeful" that PCGS is doing what they can, the best they can, to improve the problem without sacrificing quality.
All that stated, wouldn't it be fantastic if we could get coins consistently (as consistent as subjective is able) graded in just a week or two? Just imagine the positive impact on the hobby and the business. Maybe some day?
I doubt the graders spend any different amount of time looking at a coin given any given level of backlog.
Well, today I looked up my account like I do everyday ( I know I'm weird man). It always says "grading" Anyway I looked just now and I'm in encapsulation! Wine shot out my nose! Anyway they were logged in July 8th using regular service..
Looking good for me - I have a regular that was logged July 18th - glad they're on to the July submissions! I can't wait to see grades pop but the wait continues
.
Coin Photographer.
My last 2 submissions went from grading to encapsulation and then back to grading...........so there's always that hopeful note.
I take exception to this comment. You are separating comparisons between times to grade with each companies situation for labor, etc. NGC was very slow as well a while back. Now they are faster and IMO, w/o any reduction in quality of their grading. As I have said a number of times on these boards, my direct experience is that NGC and PCGS are largely comparable with respect to their grading. So the question is why can NGC recover and approach more reasonable grading times while PCGS appears to not improve? Nothing to do with quality in their grading for either.
My modern value submission was received 9/2 and I got my grades yesterday. Should ship today. There were no trueviews, I believe that effects turnaround time.
I have a sneaky suspicion that your grades are lower than expected/warranted. Anytime I’ve ever had a submission go through at lightning speed, the coins are incorrectly graded lower by at least 1-2 points. Then I’ve gotta resubmit again to get them fixed. Hoping you don’t have to pay the piper again.
It still seems to me that the turn around time issues started after the sale was completed and they went private.
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
So this is interesting, and I had not heard this before. The photo step in the process is potentially slowing the entire pcgs grading process down by multiple weeks? Could this be the thorn in the whole operation with turnaround times? I hadn’t thought about this, but it could be the case, and should be a very easy fix for pcgs to hire in that department.
What frustrates me is the inconsistencies of the processing of our coins. My submission received on 6/14 is the same service level (regular, club voucher) of another member that was received a day later (6/15). That one is in Encapsulation stage for 2 weeks while mine is still in Grading stage.
Others have posted process times of over 5 months!
Then I read another member's post how his was received on 9/2 and he got his grades in 3 weeks!
Obviously, the system is broken.🙄
The biggest disappointment is that our host is remaining silent about this issue instead of explaining these inconsistencies to us.🤔
Having worked in private equity companies, I can assure you that they will break things often in their attempt to extract efficiencies. Trouble comes in the form of not taking the time to understand what will work or even to respect a process that is already running well.
Consultants are also retained to re-engineer staffed by young MBAs who are often clueless.
I’m not saying private equity doesn’t find success on occasion, but there area lot of broken eggs found along the way before a healthy hatchling emerges.
"Got a flaming heart, can't get my fill"
It’s all about the money you pay more you get in front of the line it’s business not good business but it is what it is, I see it all the time. I’ve sent 200 coins in and they get processed in one week we’ll a 20 coin order took me 4 months or more. I know I will here well that’s bulk so your saying bulk has faster grades then the normal grading department? Something needs to be done. Let’s just say my someday box got a whole lot bigger in the pass year.
Hoard the keys.
For comparison, some popular grading tiers and turnaround times from ATS:
Express: All US or world coins. 6 days US 5 days World
Standard: All US or world coins. 16 days US 37 days World
Gold: All US dates for $5, $10, $20 Liberty; $10 Indians; $20 Saint-Gaudens. 7 days US 17 days World
Economy: All dates non-gold US (except US Colonials) or world coins, 30 days US 56 days World
Modern: All US or world coins struck 1965 to present 15 days US 18 days World
Your hobby is supposed to be your therapy, not the reason you need it.
I sent in a club submission of non-modern US Coins received 6/2, and it's been in "grading" for over three months now. It does seem that trueview imaging slows down the process, as about 3 weeks ago "being imaged" got attached to the order details, but the submission is still in the grading step.
Obviously I am not in a rush to get the coins back or I would have never sent them in to PCGS in the first place, and I would have not paid the upcharge for imaging, but some sort of update would be appreciated.
It's called scaling your business to meet demand, something I haven't observed any numismatic company do quickly. But it's always easier to scale businesses with lower skilled workers and grading takes years of experience.
I send in about half the coins I normally would now. I just can't afford to have my coins tied up for 4-5 months. The coin market is on fire right now and has become one of the best opportunities for growth that PCGS/NGC/CAC could dream of and it's just slipping away like sand through their fingers. IMHO
Check out my iPhone app SlabReader!
I don't expect my coin back anytime soon since they are more than 50% beyond the turn-around time with no movement in 3+ months. What I can't stomach is the "we have reached the capacity of our callback queue, call again tomorrow" recording. AND IT AINT EVEN NOON EASTERN TIME!!!!!
(l8-)>>
Well I turned in 19 coins for reholder just to get the Trueviews on some of my nicer coins and proofs. They received on August 15th and I got them back in the mail today. The DCAM proofs really pop in the new holders. Very happy with the photos. Here is one of the photos.
Here is my Washington Quarter Variety Registry Set
This is my Washington Quarter Proof Variety Registry Set
My desire to find raw coins and "make" nice coins is completely gone.
Economy appears to be well over 130 calendar days.
The company changed hands some time ago. As with any business, pressures to recoup money invested exists and becomes a big factor. Combine that with changes we're unaware of and as a customer you get put on everyone's back burner.
As a business man if there was a need to step in, I stepped in. Here, not so much. No weekends, long days, skipping shows or any of that. The promotion of the company is simply a much greater priority than customer service. Apparently the new owners have the same communication reluctance as the old.
Interestingly, CAC see's a bottleneck and tells collectors flat out, hold off a while so we can get our house in order. That would never happen here.
I now expect 3mos min., 5 months max . That's calendar months.
Destroys your enthusiasm for collecting. I forget even what I sent in. Or why.
Yup! I have finally decided not to renew my membership 🙄
As you all know (and do daily by the hour) you can click "Your Account" and your submissions will pop up. Only, this past week, mine do not! The submission still shows over under "My Orders". Digital Glitch??, or is their way of getting back at my complaints??
My last economy took about 75 business days and my last modern value that had 10 coins (all were toned) took over 90 business days…
So sad
If the raw coins are nice, that doesn’t change, just because you don’t get them graded.
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Got 6/15 reg and Econ grades within a week of each other. Made a couple nice walkers in 65.
Ain’t thrilled with 3 months but it’s not that long, geologically.
And my 6/14 Economy is STILL in grading stage. My membership expires in 36 days.
Who thinks I will receive my coins before my membership expires?🤔
Doesn’t matter, it’s based on the date you submitted them.
That's sad. In the 20 years I have been submitting I don't ever recall it being that slow.
I assure you - those turnaround times that are posted are much faster than what is actually happening. I’m on business day 60 of a regular submission and I’m still in the grading stage.
Coin Photographer.
The question is, how slow is too slow. How much slower could it really get.....
Paper money eventually returns to its intrinsic value. Zero. Voltaire. Ebay coinbowlllc
Me too....received June 14th....still in grading stage. Ground hog day🙄.
I have canceled my renewal membership. 😥
I’d probably call them at this point. That’s 90 days or so right?
Coin Photographer.
Is anyone aware of our host making any statements about the current situation? It's quite possible I've missed it. Delayed flights mildly annoy me. I go absolutely insane when there's a delay and nobody is providing updates. With information, I can start to make plans and work around a problem. When there is only silence, people jump to conclusions and assume the worst.
I've seen several dealers' blogs that indicate that they can't operate their businesses the way things are. Many have moved or are considering moving their business elsewhere. In private, some dealers have expressed sentiments that are pretty concerning. It looks to me like the brand has a significant chance of being permanently damaged by this. Being the "best" in an industry doesn't mean anything if you can't deliver product. The handoff from the founders of any business to the next group is often messy.
It's been a while since I've submitted anything. That's not likely to change anytime soon either.
Actually this week will be 4 months including weekends and holidays. Not going to call just to hear blah, blah, blah. 😂🤣