Question for eBay coin sellers. How do you handle bid retractors and non-payers?
rec78
Posts: 5,751 ✭✭✭✭✭
Hello. In the past three weeks I have had three bid retractions and some non-payers.
All of the bid retractors and non-payers are eBay standard envelope bidders (i.e. coins that sell for less then $20). One was for $4.31 another $10.00 and another for $14.31. The reason for the bid retractions always is: "I entered the wrong amount." The problem I have with this excuse is, "if you entered the wrong amount, why do you not enter the correct amount that you wanted to bid in the first place?" None of them entered a correct amount. These bidders I ban right away. Non-paying bidders who do not email me with a good excuse get banned also. I allow the time that ebay gives them to pay plus one or two more days and longer if the buyer emails me and tells me he is short money and needs more time to pay. Non-payers also cause you time because you have to relist the item.
How do you handle bid retractors and non-payers?
Comments
Bid retraction can be used to figure out what the current high bidder's max is. Unless I suspect shenanigans or someone retracts multiple bids, I typically don't block them. Non-payers are always blocked.
I block them. It generates mistrust with the genuine top bidder.
Successful BST transactions- Bfjohnson, Collectorcoins, 1peter223, Shrub68, Byers, Greencopper, Coinlieutenant
I acquired a number of nice coins from a Boston, Massachusetts bid wall years ago. We a talking about a Chain Cent and a 1796 Quarter among some other items. It was a great place to find coins, except for one thing. There were people who bid on lots who never paid for them.
It really ticked me off. It was my money against their mouth. If you don't support the bids you are placing, you should not be allowed to bid.
i have my settings for feedback, people with UPI etc set very strict.
although, i still continue to be beyond amazed at the amount of 0 feedback buyers i've had that have been successful transactions.
Block them and move on.
I ignore retractions - not that I have a lot. Non-payers are always blocked.
I do not sell much, but have had near 5-10% non-payers during last couple months. The reasons were frequently something came up unexpectedly (health, car repair, relative). I am glad they cancel before I send it to them and then asking for a return...,
I don't do auctions so I don't get retractions. Buyers get five days to pay. If no payment or contact is received by then, the sale is cancelled and the buyer is blocked.
No pay rarely happened to me so I usually let it go since no damage done. I relist the item and move on but I will block any return.
I love my clients as I have not blocked anyone in at least ten years
We just block them and move on when it does happen but haven't had to in a long while.
In my experience the lower the amount, the higher probability of sport bidders. YMMV
RIP Mom- 1932-2012
If one person retracts bids on several items at once, or has a repeated pattern I block them.
Non-payers are just part of the cost of doing business. I let the eBay timer run out. Folks that ask to cancle I don’t question it. It’s never worth the time.
That's EXCATLY why I block them. The last thing I need is a legit buyer thinking I'm playing games and setting up a shill. I make notes for every retraction I get. If it looks like a genuine mistake, I may let it slide. If a buyer is a repeat offender with me or his retraction history (some I see have dozens or HUNDREDS in the last 12 months) they're gone.
Non-payers will instantly find themselves non-bidders on future listings. I close a NPB case and put them on the block list within 30 seconds of each other.
I simply block them and move on. In the 25 years I've been on eBay, I've only blocked a dozen Buyers. Most Buyers play by the rules.
Dave
You can view the number of bid retractions someone has done by checking their feedback profile. If someone retracts a bid and they have a history of doing so, I block them. On a couple of occasions I "reported" them to eBay. I seriously doubt anything was done.
Always block them.
Block and forget them. Non payers are always reported, but I have not had one in a few years.
I block them.
People who are buying lo buck coins still take as much time to do a transaction as people who are buying expensive coins.
Hurry up and sell the coins that cause you problems and move to a new strata.
You should be selling cheap coins only when you get 'stuck' with them or by the roll to other dealers who want to play in that area.
If i have accumulated a bunch of cheap coins that we don't deem worthy of putting into stock etc. I'm not wasting time listing them one at a time. I lump them into lots, if I even bother to put them on the bay to begin with that is. I'll usually either put them in a blowout bin for a while or just sell as a lot to another dealer or something.
RIP Mom- 1932-2012
https://www.ebay.com/bmgt/BuyerBlock?
And move on with my life. Curse them out a couple times under my breath IRL maybe.
"It's like God, Family, Country, except Sticker, Plastic, Coin."
I had one a couple weeks ago, and they clearly forget the decimal and their bid was 60 times more than value. They did put in corrected number and were high bidder for awhile.
I stand corrected, because Dave has pointed out a very valid exception: an obvious and easily understood keying mistake.
I almost never do auctions, as one long time dealer said coins always go for less. Probably the newbies and weenies are more likely to do that. There are a lot of internet dilettantes.
I have had offers retracted where the reason given was "Entered wrong amount." None of those "buyers" ever re-entered the correct amount.