Coin Week Piece: "U.S. Mint Addresses Customer Feedback, 2022 Morgan and Peace Dollars"
Goldbully
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New acting Mint director Ventris C. Gibson talks with the media virtually and for the first time.
The Coin Analyst: U.S. Mint Addresses Customer Feedback, 2022 Morgan and Peace Dollars
By
Louis Golino -
November 16, 2021
Continuing an initiative begun by former United States Mint Director David J. Ryder, new Acting Mint Director Ventris C. Gibson, and senior members of her staff held a virtual roundtable discussion with members of the numismatic media on November 9.
This was Gibson’s first interaction with the media since assuming her position. She is a Navy veteran and retired senior federal government official with over 40 years of experience who most recently served on the cabinet of Washington, DC Mayor Muriel Bowser.
Mint officials used the forum mainly to address customer feedback they have been receiving, in particular on the recently shipped 2021 Morgan and Peace silver dollars, and fielded questions from members of the media based on feedback from their readers as well as their suggestions for improving the Mint’s products and operations.
Matthew Holben, Associate Director for Sales and Marketing, said the Mint takes great pride in the products it offers and is aware of quality concerns customers expressed about the silver dollars as well as issues with the fulfillment of orders such as those that were canceled. At one point he said he personally fielded many calls from consumers.
Prior to working for the Mint, Holben was with the United States Postal Service and worked in the private sector.
Morgan and Peace Dollars
Asked if the Mint could confirm it is continuing the silver dollar program in 2022 and if it has decided what coins will be issued and in what finishes, Holben responded that the Mint is considering many options but plans to issue them in future years in various finishes struck at branch mints.
He also said the silver dollars will hopefully be available through the product enrollment program in 2022 to avoid the situation this year with several items selling out quickly before some consumers could complete orders.
Earlier this year former Director Ryder and other officials strongly suggested the dollar program would continue next year.
The morning after the roundtable the Mint released the 2022 product schedule that includes the release next fall of Proof quality Morgan and Peace dollars struck at the San Francisco Mint bearing “S” mint marks.
Collectors have expressed a strong interest in seeing the new silver dollars struck in Proof based on my own research into their views over the past couple of years. However, some wanted this to be a one-year-only program and many worry about issuing too many coins and how that might devalue the 2021 issues, which have already seen a sharp drop in secondary value in recent weeks because the entire mintage of almost 900,000 coins hit the market at once.
But regarding whether a High Relief Peace dollar might be in the works for 2022, Holben answered that doing that would require a significant research and development initiative but that he likes the idea.
I noted that many collectors would love to see new Morgan and Peace dollars with business strikes like the originals, which could result in coins with Prooflike and Deep Mirror Prooflike surfaces. Holben said he was not sure if the Mint has the authority to do a bullion program with these coins.
As for flaws on the 2021 dollar coins, he said he has received reports of Denver coins with scratches and Philadelphia coins with color variations as well as broken capsules and many about capsules that did not fit snugly in their boxes.
Continues in link......https://coinweek.com/us-mint-news/the-coin-analyst-u-s-mint-addresses-customer-feedback-2022-morgan-and-peace-dollars/
Comments
Pleased to hear that the Mint is planning to issue a silver version of the "bronco" liberty medal!
Also that they will learn from the experiences of other world mints and implement a "waiting room" process for hot item releases.
I too am happy about the silver bronco.
Enrollment is something I tried this year and was very happy with the process. 😉
🎶 shout shout, let it all out 🎶
Interesting, so the 90 second sell outs don't seem to be a concern?
This is strange as the coins are still well above issue price.
The price anomaly has to do with the Mint's ordering and distribution method.
Though it is important that the Mint hears the issues, concerns and desires of the public, it is far more important to see decisive, effective action. We shall see.... Cheers, RickO