The US Mint and the lowest common denominator

NMR

So, having worked for the government in a leadership role it is not unsurprising my latest interaction with the US Mint.

Call the 800 number and hit option 2- transfers to a busy signal.

Call the 800 number and hit option 1- better listen because you can’t hit option 0 or ask for agent.

Hit option 1 then sit on hold in the middle of the afternoon with no answer for 20 minutes.

Oh, and I love the fact that you can’t give your CC number to the agent because they will steal it - it has to go to an automated system 😂. Yep, no surprise there.

Ok, so go to website, want to cancel a line item in one of my orders. OMG, no too difficult, does not compute. Literally have to tell her 3 times just the one item. I do not want to cancel the other items.

Please allow me up to 2 minutes to research this.

LOL, OMG- she did that 4 times- and the breaks were like 5 minutes. Is this like your first day lady. No, of course it isn’t. You’re probably in senior leadership at the mint because this is the typical government worker. Every day is your first day unless your filing another complaint or EEO action.

WOW.

25 minutes to cancel a line item. What a waste of time.

I think the majority of the youth is like this now. MAJORITY! It’s sad. How are we going to sell these coins to the next generation. The iQ is dropping to subhuman levels. So sad….

gumby1234

Hire trained monkeys.

MsMorrisine

the 1-800# people are in the Dallas area
the fulfillment center is in Memphis

they are both run by the same Gov't Contractor :: PFSWeb

Complaints about the ordering system go nowhere since they have no control over it.

1. did you finally get the 1 line item cancelled or did you have to redo the whole order?
2. obviously these telephone workers are not leadership employees.
3. They need better training than pushing them into the deep end.
4. there was a time when there were cancel boxes on the order page in your account. you could cancel up until "cancel boxes are gone!" (which means it was about to ship.

3stars

1630Boston

NMR

I do miss the cancel box. Who wants to deal with people. They are too annoying and inept. They did cancel the order the right way- but wow that was 40 minutes total I’ll never get back.

Onastone

You've reached the US Mint. My name is Herbot. How may I help you today?

Smudge

@gumby1234 said:
Hire trained monkeys.

They are the supervisors.

ricko

Over the last year or so, I have had relatively few problems that required help from a customer service group. The few times it has occurred, I have been pleasantly surprised at how well the issue was handled and resolved. That being said, none of the issues were with the Mint or other government agencies. Cheers, RickO

ChrisH821

@NMR said:
So, having worked for the government in a leadership role it is not unsurprising my latest interaction with the US Mint.

Call the 800 number and hit option 2- transfers to a busy signal.

Call the 800 number and hit option 1- better listen because you can’t hit option 0 or ask for agent.

Hit option 1 then sit on hold in the middle of the afternoon with no answer for 20 minutes.

Oh, and I love the fact that you can’t give your CC number to the agent because they will steal it - it has to go to an automated system 😂. Yep, no surprise there.

Ok, so go to website, want to cancel a line item in one of my orders. OMG, no too difficult, does not compute. Literally have to tell her 3 times just the one item. I do not want to cancel the other items.

Please allow me up to 2 minutes to research this.

LOL, OMG- she did that 4 times- and the breaks were like 5 minutes. Is this like your first day lady. No, of course it isn’t. You’re probably in senior leadership at the mint because this is the typical government worker. Every day is your first day unless your filing another complaint or EEO action.

WOW.

25 minutes to cancel a line item. What a waste of time.

I think the majority of the youth is like this now. MAJORITY! It’s sad. How are we going to sell these coins to the next generation. The iQ is dropping to subhuman levels. So sad….

Ah yes, one perceived bad experience with an entry level employee, "the youth are damned useless and stupid"...
You've seen how the Mint website operates, and you know that the government contracts to the lowest bidder for their systems, yet the girl on the phone trying to do her job is the problem?