PSA Grading Service Levels Per Price Tiers
Hi, I submitted some cards for Express 30 day grading in early March when the market was hot for the sole purpose of getting a few specific cards back before the market cooled down (why else would anyone pay 130 dollars extra per card?). PSA received the order March 16th, but PSA used a 'Date Entered' date of May 3rd. (It's like Dominos calculating the 30 minutes from when they put the pizza in the oven and not when the pizza is ordered) I then canceled the order in June when I lost patience and did not want to pay $150 per card for a lower level of actual service as the market was cooling off (was approaching closer to 90 days in my opinion). I received multiple cancellation confirmations over email and even spoke to someone on the phone about this so the cancellation attempt appeared successful, and yet a few weeks later, PSA processed the order anyways and charged me for Express level. So couple things. Does PSA think they can just call any service whatever they want and charge whatever they want? Can they ignore their own cancellation agreement? Apparently so. I have some value orders still pending that are not due for another 3-4 months, so I am at a loss what to do here, but I feel like disputing the up charge for a service level I did not receive. The fact I also cancelled makes the situation even more puzzling. I emailed them back about this and they told me tough luck and told me that I did not cancel in time. Anyone ever experience anything like this? I did receive the cards back graded (fortunately only 4 cards total for $629 after shipping), but I feel like I should get about 500 bucks back. I understand things are backed up right now, but is that my problem?