YOUR ENROLLMENT SERIES HAS BEEN CANCELLED DUE TO INVALID PAYMENT INFORMATION

Samuel8

The mint system has a big bug!
At a point last year the mint said my exp 6/21 card was expired for the 5oz enrollment.
So, I added an exp 12/23 card. And, deleted the exp 6/21 card.
When I logged in the website, sometimes, it said the card was expired, sometime, it did not say it.
But there was no problem when I bought coins. It seems the bug only exists in the enrollment part.
Just now I received email, saying "Your enrollment order, which included a product due to ship tomorrow, has been cancelled because of a problem with your credit card."

Mark

Yes, I also have been hit by this huge bug. It seems to strike randomly. Some of my enrollments are canceled, others are fulfilled. It is vastly annoying.

ChrisH821

Make sure that email is actually from the mint. I'm sure you already did but it's worth mentioning just in case.

Samuel8

@ChrisH821 said:
Make sure that email is actually from the mint. I'm sure you already did but it's worth mentioning just in case.

I never click links in the emails, too many scams.

bsshog40

I know when I use to update my cc card, I would have to go into each subscription and change the payment method for all of them. Last I looked, there was a button now that you could make the new cc card to be active for all subs. I don't worry about it anymore as I cancelled all my subs this year.

Samuel8

@bsshog40 said:
I know when I use to update my cc card, I would have to go into each subscription and change the payment method for all of them. Last I looked, there was a button now that you could make the new cc card to be active for all subs. I don't worry about it anymore as I cancelled all my subs this year.

I just live chatted with the service, they said my enrollment was linked to a card expired several years ago. But I only did enrollment recently.

bsshog40

@Samuel8 said:

@bsshog40 said:
I know when I use to update my cc card, I would have to go into each subscription and change the payment method for all of them. Last I looked, there was a button now that you could make the new cc card to be active for all subs. I don't worry about it anymore as I cancelled all my subs this year.

I just live chatted with the service, they said my enrollment was linked to a card expired several years ago. But I only did enrollment recently.

Yea, that's why you need to verify your payment methods and verify the correct one is listed for each your subs.

dpoole

Yeah, I got one of those. I missed out on this years orgy of ASE proofs, even though I had a subscription at the time.

MetroD

@dpoole said:
Yeah, I got one of those. I missed out on this years orgy of ASE proofs, even though I had a subscription at the time.

I think that there is more "orgy" to come.

Unless I am mistaken, the T2 ASE Proofs will ship as part of the subscription program.

Specifically:
~ 21EAN: T2 ASE Proof from West Point
~ 21EMN: T2 ASE Proof from SanFrancisco

Edited To Add:
I contacted the Mint regarding this issue via e-mail (i.e., [email protected]). They responded on 04.16.21. In short, 'Customer Service' indicated that neither T2 ASE Proof coin would be considered an "enrollment item".

Samuel8

@bsshog40 said:

@Samuel8 said:

@bsshog40 said:
I know when I use to update my cc card, I would have to go into each subscription and change the payment method for all of them. Last I looked, there was a button now that you could make the new cc card to be active for all subs. I don't worry about it anymore as I cancelled all my subs this year.

I just live chatted with the service, they said my enrollment was linked to a card expired several years ago. But I only did enrollment recently.

Yea, that's why you need to verify your payment methods and verify the correct one is listed for each your subs.

I just do not understand how they linked my last year's enrollment with a card that was expired/deleted several years ago!
My current card in "payment method" was good for enrollment of last ATB and the recent clad proof set, but not tomorrow's ATB.

bsshog40

@Samuel8 said:

@bsshog40 said:

@Samuel8 said:

@bsshog40 said:
I know when I use to update my cc card, I would have to go into each subscription and change the payment method for all of them. Last I looked, there was a button now that you could make the new cc card to be active for all subs. I don't worry about it anymore as I cancelled all my subs this year.

I just live chatted with the service, they said my enrollment was linked to a card expired several years ago. But I only did enrollment recently.

Yea, that's why you need to verify your payment methods and verify the correct one is listed for each your subs.

I just do not understand how they linked my last year's enrollment with a card that was expired/deleted several years ago!
My current card in "payment method" was good for enrollment of last ATB and the recent clad proof set, but not tomorrow's ATB.

It's the mint! Lol

ms70

Computers have SUCKED ever since the Windows XP era ended. I'm just using that as a time frame. Not just PCs, but all computing in general, commercial or private.

ricko

That happened to me on the 2021W ASE proof... got one notice that I got it, another that my CC was expired... I got the coin. Had me worried for a bit. Cheers, RickO

Samuel8

@ricko said:
That happened to me on the 2021W ASE proof... got one notice that I got it, another that my CC was expired... I got the coin. Had me worried for a bit. Cheers, RickO

I just manually ordered,