PSA turnaround time
Here's my scenario. I submitted a Value Pricing order that got an Arrived status on 10/6/20, at that time I was told it would take 10 weeks to be Entered. So I called Customer Service exactly at 10 weeks, I was told it would take 11 weeks. Today is 13 weeks now & its still in Entered. So I called Customer Service this morning, there is 237 calls ahead of me - I'm hoping for a call back this afternoon. I submitted another order that arrived on 12/17/20, at the time of submission a disclaimer stated it may take up to 15 weeks before this last order is Entered.
I'm retired now, my biggest takeaway from working is to set proper expectations. The customer may not like the answer but at least they can plan to the promise. I empathize with PSA as they are attempting to address this demand-exceeding-capacity situation they are in, after all its a good business problem right? My hope is they figure out how to regain control of reasonable customer expectations.