Customer Service Issues
Hello all, I'm currently a Premiere Elite Member of the collectors club and have been a member since 2008. I've only recently tried to contact customer service over an issue with my recent coin submission. Three emails and six days later I've yet to receive a response. Is this the normal for what is supposed to be the world's premiere third party grading service? My question to everyone is what type of experience, or lack thereof, have you had with PCGS customer service? I've had several collecting friends that grade with NGC state that their customer service is excellent. I personally feel PCGS has been the best out there for many years, but I'm starting to second guess that. Any business without a good customer service department is destined to fail. Thanks for reading this and for your comments.