Operators are NOT standing by
I tried calling PCGS customer service this morning. There was a message that 101 callers were ahead of me and that the wait time would be about two hours. I mean, it wasn't THAT important a question so I just hung up. I was just trying to upgrade my service level. I would only suggest that on these days where the Mint is releasing new and limited quantity issues, where there are bound to be a glut of people who have questions regarding "how to" submit or status of their submissions, etc. find a few extra operators/customer service reps to man the phones for the overflow. It would only enhance the total PCGS experience and probably save some lost submissions because of frustrations that long lines create. (maybe more company income would be generated). Thanks for everything you do.