Buyer sent back the item with tracking.
Once is showed delivered in ebay's system they removed the money from PayPal.
I got a message from ebay saying they had taken my money and already refunded the buyer.
I did not even have a chance to inspect the item before the money was removed.
The item is the same but in different condition than when I shipped it.
I called ebay to file a report and send photos.
A little while later I received a message from ebay.
"We've reviewed your concerns and have reversed the outcome of the case. We will process a credit within 48 hours to your financial instrument.
Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed."
"I've removed the defect for this case and it will be updated in your Seller Dashboard within 3-5 days. You don’t need to do anything else."
I would guess ebay refunded the buyer under the "buyer protection" program and will not ask them for the money back.
I think they refunded me under the "seller protection" program.
Thanks ebay!
Comments
Update
Buyer sent back the item with tracking.
Once is showed delivered in ebay's system they removed the money from PayPal.
I got a message from ebay saying they had taken my money and already refunded the buyer.
I did not even have a chance to inspect the item before the money was removed.
The item is the same but in different condition than when I shipped it.
I called ebay to file a report and send photos.
A little while later I received a message from ebay.
"We've reviewed your concerns and have reversed the outcome of the case. We will process a credit within 48 hours to your financial instrument.
Because we decided in your favor, this case, any feedback left, and all detailed seller ratings left, will not affect your seller performance. In addition, any feedback left for this transaction will be removed."
"I've removed the defect for this case and it will be updated in your Seller Dashboard within 3-5 days. You don’t need to do anything else."
I would guess ebay refunded the buyer under the "buyer protection" program and will not ask them for the money back.
I think they refunded me under the "seller protection" program.
Thanks ebay!
All's well that ends well.