PSA not logging in items?

itsjoyal

Anyone else having a long wait on PSA entering orders into the system?

I have two orders that got to them on 1/3, they were scanned as received after the weekend on 1/6 and still are not entered in.
24 days at PSA and not even logged in is making me really nervous. I hate having a large amount of cards and money sitting around unknown what is happening to it.

Horse

I’m too sexy to reply here.

hankcaddy

Same 1/8 still waiting, I think a lot of people got subs in before price increased

itsjoyal

@hankcaddy said:
Same 1/8 still waiting, I think a lot of people got subs in before price increased

I am hoping that is what it is. Mine wasn't so much to avoid new prices but just because it was time to send it!

hankcaddy

Yeah same here ,I have a Express order going out tomorrow, hoping that Logs in quicker . Then a bulk going Friday or Saturday. That I expect will be longer , I have learned to be more patient.

Mefer

I had some received on the 2nd that took over two weeks to log. CSR at PSA told me they were slammed due to the price increase and logging is taking at least two to three weeks.

Dpeck100

My recent order took just over three weeks to log. It was a 40 day PSA/DNA.

Just prior to that I sent in a renewal sub and it logged in less than two days.

I am sure most know but if you have a quicker turnaround sub make sure you mark it on the outside because it will definitely move it along faster.

The 40 day PSA/DNA I sent in with the renewal sub just notified me yesterday that it is in the grading/authentication phase. It was logged November 12th so on schedule when you compare it to the posted turn around times from last week.

JoeBanzai

@itsjoyal said:
Anyone else having a long wait on PSA entering orders into the system?

I have two orders that got to them on 1/3, they were scanned as received after the weekend on 1/6 and still are not entered in.
24 days at PSA and not even logged in is making me really nervous. I hate having a large amount of cards and money sitting around unknown what is happening to it.

As long as you can see that the items have been received, there is no need to worry.

There are numerous threads inquiring about logging times as well as lengthy grading turnaround times, but I have yet to see a complaint about lost cards.

Relax, it will be OK.

Panama Mutiny (Formerly lawyer05)

@Horse said:
I’m too sexy to reply here.

LMAO

itsjoyal

@JoeBanzai said:

@itsjoyal said:
Anyone else having a long wait on PSA entering orders into the system?

I have two orders that got to them on 1/3, they were scanned as received after the weekend on 1/6 and still are not entered in.
24 days at PSA and not even logged in is making me really nervous. I hate having a large amount of cards and money sitting around unknown what is happening to it.

As long as you can see that the items have been received, there is no need to worry.

There are numerous threads inquiring about logging times as well as lengthy grading turnaround times, but I have yet to see a complaint about lost cards.

Relax, it will be OK.

I kinda assumed it would be fine. Just the longest it has ever taken for it. The influx from the price increase hadn't really occurred to me. I guess people hoard their stuff before sending and panicked when they saw they would have to pay another .50-1.00 more a card!

CommemKing

I have been waiting over two seeks since my package was picked up and they still have not logged it. Its a 8 day service too! I called customer service and all he could tell me is that the days don't start until the order is logged in the system. I tried to explain that this is an easy way for PSA to get around the guaranteed return time. If you don't log it in for 3 weeks then they don't have to worry about any guaranteed times. All he could keep saying is "receiving is extremely busy" and working as hard as they can. I don't like how things are going at PSA.

Panama Mutiny (Formerly lawyer05)

because of the price increase, they must have received 500,000 cards in 2 weeks lol....

JoeBanzai

@CommemKing said:
I tried to explain that this is an easy way for PSA to get around the guaranteed return time.

When did PSA start guaranteeing turn around times?

daltex

@itsjoyal said:
The influx from the price increase hadn't really occurred to me. I guess people hoard their stuff before sending and panicked when they saw they would have to pay another .50-1.00 more a card!

Maybe I'm in the minority here, but an extra 50c on 200 cards or an extra $1 on 100 cards is noticeable to me. An extra 50c on 5 cards not so much, but that's not really what we are talking about, is it?

JoeBanzai

Well, I don't know about you guys, but I can't wait for the next thread asking about turnaround times!

mexpo75

Two weeks express order not logged yet, but at least they are there.

itsjoyal

Woohoo they are being logged in today! 17 business days of sitting in the box. Quite the trick to not start the clock for that long. Phew.

itsjoyal

@JoeBanzai said:
Well, I don't know about you guys, but I can't wait for the next thread asking about turnaround times!

Lol I kinda thought about this when I posted it. But typically the max was about 10 biz days for a login. I am well aware that turnaround times are nuts and you shouldn't even bother asking haha

itsjoyal

@daltex said:

@itsjoyal said:
The influx from the price increase hadn't really occurred to me. I guess people hoard their stuff before sending and panicked when they saw they would have to pay another .50-1.00 more a card!

Maybe I'm in the minority here, but an extra 50c on 200 cards or an extra $1 on 100 cards is noticeable to me. An extra 50c on 5 cards not so much, but that's not really what we are talking about, is it?

I have sent about 400 in a couple months so yeah 50c would certainly be an extra dent I don't want. But I figured people just sent as they accumulated so the price hike shouldn't have been too huge of an extra burden but looks like people were holding out

Mefer

@itsjoyal said:

@daltex said:

@itsjoyal said:
The influx from the price increase hadn't really occurred to me. I guess people hoard their stuff before sending and panicked when they saw they would have to pay another .50-1.00 more a card!

Maybe I'm in the minority here, but an extra 50c on 200 cards or an extra $1 on 100 cards is noticeable to me. An extra 50c on 5 cards not so much, but that's not really what we are talking about, is it?

I have sent about 400 in a couple months so yeah 50c would certainly be an extra dent I don't want. But I figured people just sent as they accumulated so the price hike shouldn't have been too huge of an extra burden but looks like people were holding out

I was a said hold out. I kept waiting and waiting for good specials for tons of cards I accumulated but they never came to pass. 8 a pop seems to be the new standard for low. As such I bit the bullet and submitted over 200 cards on bulk. I don’t expect them to pop for six months at least but that is fine as I planned for that to save up for the grading fees.

jeffcbay

My package arrived on 12/27 and was logged on 1/15. It's my Collectors Club Voucher (40 business days) so I'm not expecting any movement until at least the first of March if I'm lucky.

I agree though... the limbo time between the package being delivered and loggage is a bit unnerving.

DBesse27

@jeffcbay said:
My package arrived on 12/27 and was logged on 1/15. It's my Collectors Club Voucher (40 business days) so I'm not expecting any movement until at least the first of March if I'm lucky.

I agree though... the limbo time between the package being delivered and loggage is a bit unnerving.

Ouch! 40 business days? I remember when renewal vouchers were 10.

PROMETHIUS88

Have busted a lot of Prizm basketball the last month or so. I've had to submit to BGS and pay a little more in order to get them back faster. I would really rather have them in PSA holders, but a turnaround time of about 3 months for the $20 grading fee doesn't work. I don't know what the turnaround time is on the $75 level but if the log time is 2-3 weeks and it is the 8 days(like it used to be) that's still around a month. I think the 2 day turnaround at BGS is $50. This was the first time I have ever submitted to anyone other than PSA and will still do some bulk/pack subs but on time sensitive cards that you need to move quickly that aren't thousands of dollars, PSA doesn't seem to be the best option at this time. It honestly pains me to say that.

ElvisP

@mexpo75 said:
Two weeks express order not logged yet, but at least they are there.

If someone is willing to pay a lot extra for a service they offer why Would they not log the order when received and start processing. Why offer express when they can’t or won’t provide the service.

JoeBanzai

@ElvisP said:

@mexpo75 said:
Two weeks express order not logged yet, but at least they are there.

If someone is willing to pay a lot extra for a service they offer why Would they not log the order when received and start processing. Why offer express when they can’t or won’t provide the service.

This is a question I asked a couple of years ago. Not concerning any specific service level, but the fact that they charged you extra to get one submission done faster and yet a separate submission with more cards at a lower service level would be completed first.

I still get impatient and I still don't "get it" but I no longer get upset about it.

Panama Mutiny (Formerly lawyer05)

@PROMETHIUS88 said:
Have busted a lot of Prizm basketball the last month or so. I've had to submit to BGS and pay a little more in order to get them back faster. I would really rather have them in PSA holders, but a turnaround time of about 3 months for the $20 grading fee doesn't work. I don't know what the turnaround time is on the $75 level but if the log time is 2-3 weeks and it is the 8 days(like it used to be) that's still around a month. I think the 2 day turnaround at BGS is $50. This was the first time I have ever submitted to anyone other than PSA and will still do some bulk/pack subs but on time sensitive cards that you need to move quickly that aren't thousands of dollars, PSA doesn't seem to be the best option at this time. It honestly pains me to say that.

i guess thats the business decision you need to make.....good luck...whats the turnaround over there ?

JoeBanzai

@CommemKing said:
It's simply garbage. I can't fathom how many customers PSA has lost over their awful turn around times. You'd think hiring a few more employees would be a fix. My next order is going to BGS. I simply cant pay that much at PSA not knowing when I will ever get my cards. My current 3 card, 8 day submission, was received week and a half ago and is still not logged. I simply wont pay for this any longer.

I also expect BGS will start seeing MANY more submissions as they are the only other good option. I would also say that BGS cards will start demanding higher prices.

I doubt that they have lost much business over this, at least in the vintage card area.

My biggest issue is they have become incredibly strict on the grading of some cards. It is getting to the point where they are grading cards 1 to 1 1/2 points lower than the other companies. I may be forced to submit to others in order to make a couple of bucks on some of the cards I am trying to sell.

It has gotten to the point where I won't even send in anything from 1962 or 1971 baseball.

I don't mind a longer turnaround as long as the cards get realistically graded, and I refuse to play the crack and resubmit game.

Overall, I will be using PSA for most of my submissions, but I now have a few cards I am thinking of sending elsewhere.

Zoot66

How hard is it to bring in a couple of temps to log the packages in? Having an estimated turnaround time from an unknown starting point is ridiculous. If 40 business days is really 50 business days, just say it.

DBesse27

@CommemKing said:
It's simply garbage. I can't fathom how many customers PSA has lost over their awful turn around times. You'd think hiring a few more employees would be a fix. My next order is going to BGS. I simply cant pay that much at PSA not knowing when I will ever get my cards. My current 3 card, 8 day submission, was received week and a half ago and is still not logged. I simply wont pay for this any longer.

I also expect BGS will start seeing MANY more submissions as they are the only other good option. I would also say that BGS cards will start demanding higher prices.

I’m assuming you submit modern? Because SGC is a very “good option” for vintage.

JoeBanzai

@Zoot66 said:
How hard is it to bring in a couple of temps to log the packages in? Having an estimated turnaround time from an unknown starting point is ridiculous. If 40 business days is really 50 business days, just say it.

You would probably not ask that question if you were a business owner.

Here's a couple of thoughts;

Bringing in temps not a real solution, the company is very busy and has been (prolly will be) for quite some time. Permanent workers are really the solution. Hiring permanent people is not that easy. One place I worked said that 50% of the applicants failed the drug test. That place employed around 500. I would guess about 50% of the rest are either not too bright or don't want to work too hard. You want this kind of person handling your cards?

I was a "Dedicated Trainer" and some of the clowns they sent me weren't even bright enough to put in an average effort while they were on probation. Fun times.

Secondly, they might need(?) to expand the company in some areas, add on to a building or remodel. These are big investments and if they decide to do it, they take time and are a financial risk.

You, and many others, are looking at this as if it was a big problem for PSA that they "need" to solve. It's clearly stated that turnaround times are not guaranteed (despite what some have claimed) so to put it bluntly, they will get to it when they can.

PSA might see it differently. Having a huge queue of work ready to get to, is about as good as it gets. PSA has pretty much obliterated the competition. BGS and SGC are fine companies, but until PSA starts losing revenue, why invest in hiring anyone? Do they see this 'glut" of cards as a permanent thing and want to expand their business? Maybe they don't think the work will last. Maybe they are as big and profitable as their goals were when they started.

I ran my own business for several years until I was able to retire. I loved it when I knew I was going to be busy. Of course, unlike PSA, I had a lot of competition, and I did have pretty strict deadlines to deliver my product.

ElvisP

@JoeBanzai said:

@CommemKing said:
It's simply garbage. I can't fathom how many customers PSA has lost over their awful turn around times. You'd think hiring a few more employees would be a fix. My next order is going to BGS. I simply cant pay that much at PSA not knowing when I will ever get my cards. My current 3 card, 8 day submission, was received week and a half ago and is still not logged. I simply wont pay for this any longer.

I also expect BGS will start seeing MANY more submissions as they are the only other good option. I would also say that BGS cards will start demanding higher prices.

I doubt that they have lost much business over this, at least in the vintage card area.

My biggest issue is they have become incredibly strict on the grading of some cards. It is getting to the point where they are grading cards 1 to 1 1/2 points lower than the other companies. I may be forced to submit to others in order to make a couple of bucks on some of the cards I am trying to sell.

It has gotten to the point where I won't even send in anything from 1962 or 1971 baseball.

I don't mind a longer turnaround as long as the cards get realistically graded, and I refuse to play the crack and resubmit game.

Overall, I will be using PSA for most of my submissions, but I now have a few cards I am thinking of sending elsewhere.

@JoeBanzai said:

@CommemKing said:
It's simply garbage. I can't fathom how many customers PSA has lost over their awful turn around times. You'd think hiring a few more employees would be a fix. My next order is going to BGS. I simply cant pay that much at PSA not knowing when I will ever get my cards. My current 3 card, 8 day submission, was received week and a half ago and is still not logged. I simply wont pay for this any longer.

I also expect BGS will start seeing MANY more submissions as they are the only other good option. I would also say that BGS cards will start demanding higher prices.

I doubt that they have lost much business over this, at least in the vintage card area.

My biggest issue is they have become incredibly strict on the grading of some cards. It is getting to the point where they are grading cards 1 to 1 1/2 points lower than the other companies. I may be forced to submit to others in order to make a couple of bucks on some of the cards I am trying to sell.

It has gotten to the point where I won't even send in anything from 1962 or 1971 baseball.

I don't mind a longer turnaround as long as the cards get realistically graded, and I refuse to play the crack and resubmit game.

Overall, I will be using PSA for most of my submissions, but I now have a few cards I am thinking of sending elsewhere.

Well, I know I don’t matter to PSA but my last submission to them wa Oct of 2018. My collectors club membership ran out in January 2019. I have been thinking about renewing but since I found out that renewals are now treated like any other submission and you have to wait months to get your renewal cards back I am not going to renew. When you renew it costs you then instead of waiting until the grades pop to get charged which is another negative. I also considered express but there again when you pay $75 and get put in line with bulk and everything else I just think that is unfair. Right now I am think of sending my vintage tp SGC.

Zoot66

@JoeBanzai said:

@Zoot66 said:
How hard is it to bring in a couple of temps to log the packages in? Having an estimated turnaround time from an unknown starting point is ridiculous. If 40 business days is really 50 business days, just say it.

You would probably not ask that question if you were a business owner.

Here's a couple of thoughts;

Bringing in temps not a real solution, the company is very busy and has been (prolly will be) for quite some time. Permanent workers are really the solution. Hiring permanent people is not that easy. One place I worked said that 50% of the applicants failed the drug test. That place employed around 500. I would guess about 50% of the rest are either not too bright or don't want to work too hard. You want this kind of person handling your cards?

I was a "Dedicated Trainer" and some of the clowns they sent me weren't even bright enough to put in an average effort while they were on probation. Fun times.

Bringing in temps frees up whoever the hell is stuck logging these in to do something else. There are plenty of staffing agencies who could provide adequate help. Sure, there are agencies to avoid, but it isn't hard to find a good one.

maddux69

I for one would rather have a permanent worker who is knowledgeable about collectibles logging in my items. I don't mind waiting that extra time for it to be done right, plus I know about the wait going in. With employees that are skilled and knowledgeable at the beginning of the process makes for fewer mistakes and hold ups further down the line.

ldferg

I had several logged this week that I mailed before 1/1/20. However, I did not track when they were received.

JoeBanzai

@ElvisP said:

My collectors club membership ran out in January 2019. I have been thinking about renewing but since I found out that renewals are now treated like any other submission and you have to wait months to get your renewal cards back I am not going to renew. When you renew it costs you then instead of waiting until the grades pop to get charged which is another negative. I also considered express but there again when you pay $75 and get put in line with bulk and everything else I just think that is unfair. Right now I am think of sending my vintage tp SGC.

I recently renewed and did not have to wait "months" for my submission.

grote15

@maddux69 said:
I for one would rather have a permanent worker who is knowledgeable about collectibles logging in my items. I don't mind waiting that extra time for it to be done right, plus I know about the wait going in. With employees that are skilled and knowledgeable at the beginning of the process makes for fewer mistakes and hold ups further down the line.

100% agree. I sure as heck don't want temps messing with my subs. Sure, it takes a bit longer but waiting isn't the end of the world, either. I prefer accuracy over expediency.

mintonlypls

My premium service order arrived today (1/30/2020) and was just logged (1/30/2020)...1955 Hank Aaron. I hope that I am not zonked...I am becoming nervous!!!!!

mintonlypls

Not that it means much...but I have the certification number back:

46069115

itsjoyal

My other thought about this is whether or not you are truly getting your proper turn in line for logins. Is an order received a week prior just going into a giant pile and getting logged in randomly with packages received that week? I would be very curious to see how this works and how it is organized so it actually is first come first served. I know through the grading process they absolutely do not follow a FIFO process at all but I wonder if they do for logins.

mintonlypls

Grading is complete...card is in assembly. I still can not see result of grading yet.

jeffcbay

@mintonlypls said:
Grading is complete...card is in assembly. I still can not see result of grading yet.

What stage number are you in? This is my first sub since they added this 1-8 scale. I've been sitting in Stage 3 "Research & ID" since 1/15.

mintonlypls

Stage 5...

JoeBanzai

@itsjoyal said:
My other thought about this is whether or not you are truly getting your proper turn in line for logins. Is an order received a week prior just going into a giant pile and getting logged in randomly with packages received that week? I would be very curious to see how this works and how it is organized so it actually is first come first served. I know through the grading process they absolutely do not follow a FIFO process at all but I wonder if they do for logins.

I seriously doubt it.

jeffv96masters

I keep close track and all my stuff prior to Jan 6th is in and today they just started a January 7th package of mine for a bunch of mechanical errors. All my bulks prior to that are in process. Currently averaging 18-21 BUSINESS days for login of my newest bulks.

Just had a 25 business from Nov 26th pop on Business Day 43 ( right on the estimated schedule PSA showed when I subbed) so I'm happy waited the exact length I expected.

Haven't had a bulk go beyond the 85 day in a while although a Sept 30th recent ones gonna hit 100+ due to PSA's backlog in their "research" department. Not much I can do but sit and be patient. Prefer my stuffs done right the first time so I don't waste even more time correcting it and waiting another 3 months to see it again.

Having seen the unloading / loading of stuff- quite a site to behold. If folks are familiar with the sealed carts with wheels they have overview sheets attached to them telling the company getting them whats inside. They have to go thru the sheets and confirm. It takes a while when there is 300+ boxes involved a DAY. I'm sure that number was more like 900 boxes a day that first 7 business days of January with all the late last minute mailings.

Below is as always person "opinion" ===

IF someone did not properly label the outside of their box like the instructions say to - YES they can bet their order is gonna sit while the shippers pluck out the properly labeled stuff first and go back later for improperly labeled boxes and open last. FIFO is not something that can be applied = that's a stocking method = not an order processing method. How would you prioritize 300 boxes all in the same day? First cart priority? Last cart? The one in front of the shipper?

My "guess" is they look for properly labeled boxes and set all those in their proper areas and process first leaving the un-labeled boxes for later in the day. Opening the appropriate speed based on level of course then all the bulks last. After that I'd have to know how PSA internalizes order processing to offer an opinion.

I cannot possibly imagine the hours they are putting in right now. Hats off and I'll be one of the patient ones.
Jeff

And for comparisons sake- I compare all the services I use
Here's a comparison from November 2019 PSA listed "processing" dates , January 2020 PSA listed and my 'actual" dates

REHOLDER

November 16th average- 23 business
January 16th average- 31 business

Actual = 16 business, 31 business, 18 business, 25 business

DUAL CARD/AUTO graded ( 25 business day "approximate")

November 16th average - 86 business
January 16th average - 80 business

Actual = 98 business ( this one I am supposedly being sent "compensation" for)

REGULAR ( approximate 25 business)

November 16th average - 40 business
January 16th average - 40 business

Actual = 41 business, 38 business, 43 business,38 business, 39 business, 44 business

TICKETS

November 16th average - 86 business
January 16th average - 80 business

Still open- monitoring right now on Business Day 43 on 3 subs

PACKS

November 16th average - 100+ business
January 16th average - 100 business

none in process currently = so cant speak on this one last one I subbed got in 87 business

BULKS

November 16th average - 86 business
January 16th average - 80 business

Too many to list I've had some pop in 8 business majority between 60-80 business
That's an average for over 100 bulks in last 6 months

Just one is beyond 85 "approximate" and we will see how far it goes

PROMETHIUS88

@lawyer05 said:

@PROMETHIUS88 said:
Have busted a lot of Prizm basketball the last month or so. I've had to submit to BGS and pay a little more in order to get them back faster. I would really rather have them in PSA holders, but a turnaround time of about 3 months for the $20 grading fee doesn't work. I don't know what the turnaround time is on the $75 level but if the log time is 2-3 weeks and it is the 8 days(like it used to be) that's still around a month. I think the 2 day turnaround at BGS is $50. This was the first time I have ever submitted to anyone other than PSA and will still do some bulk/pack subs but on time sensitive cards that you need to move quickly that aren't thousands of dollars, PSA doesn't seem to be the best option at this time. It honestly pains me to say that.

i guess thats the business decision you need to make.....good luck...whats the turnaround over there ?

Well, these are the guaranteed service levels. So far, in my experience, it has been taking 4-5 days to log the cards once they receive them but the time starts from the day they receive them. It is pricey so you have to have cards that worth the sub/cost. I've only done the 5 and 10 day subs at this point. If it was only something for my PC, I would send to PSA and wait. Most of this stuff is to be flipped so I don't want to wait 3-6 months. Now, from what I hear, the non-guaranteed submissions at BGS are taking nearly a year to get back.....at least that was the last I've heard. Not sure if that is still the case. I wouldn't do a bulk with them with that kind of turnaround.

Service Levels

Order Size

1-50 cards

51-99 cards

100+ cards

2-Day $50/card $45/card $35/card
2-Day(No Sub Grades) $35/card $30/card $25/card
5-Day $40/card $35/card $30/card
5-Day(No Sub Grades) $30/card $25/card $20/card
10-Day $35/card $30/card $25/card
10-Day(No Sub Grades) $25/card $20/card $15/card
30-Day $25/card $20/card $15/card
30-Day(No Sub Grades) $15/card $12/card $10/card

Batpig

I have a single card review (normal) on business day 53 currently (logged 11-14).

gurban12

My three 1/24 subs (dropped off at PSA NJ office) were all logged today. 1 quarterly special, 1 bulk, 1 two voucher sub. Acceptable timeframe if you ask me.

erikthredd

Here's an SCD article about why orders have taken so long with some quotes from Joe Orlando explaining the reasons.
https://www.sportscollectorsdaily.com/psa-backlog-modern-trading-cards/

fiveniner

It is what is. I have had to wait for long periods however accurate grading is worth the wait.
Everyone wants to complain about the waits but what cards do you find for sale PSA.
I am not trying to be a spokesman for PSA in any way but facts are facts.

81 Topps Guy

In response to CommemKing, I don’t believe that Joe Orlando was “blaming” modern card submissions for the unprecedented spike in business, he’s stating facts. Most people would read that article and take in the figures and realize those are the real reasons every step in the entire grading process is taking longer. If you go to Disney World over Christmas break and the line for Magic Mountain is two hours long because of the enormity of the crowd, do you wait in line for your turn or do you complain that you’ve been coming to the park for 15 years and the wait was never this long before? I know it’s frustrating, I have multiple submissions there too that I’d like back, but the numbers JO put out there should at least give everyone a glimpse as to what’s going on at PSA. Should also give some reassurance that PSA is as solid as ever.

Dpeck100

"The PSA and PSA/DNA business set another second quarter revenue record for the division. This includes all-time record output for the division in any quarter, shipping over 770,000 total collectibles. Some of the early modifications made during our operational revamp are helping improve efficiency, but the backlog continues to grow to unprecedented levels. The faster we have returned the product to our customer base, the faster the submissions come back to us. In this year's Q2, PSA receiving averaged over 68,000 submissions per week, with peaks north of 85,000 units, the highest weekly figures for this division, in our history. While this trend is extremely positive for the growth of the business, our company continues to invest in people and technology, which can help improve turnaround times for our loyal customer base."