Great collection customer service

jabba

I sent a few coins to GC for action I checked the boxes letting them make the decisions on
The sales side. I haven’t heard anything so I email and get a response less than 24 hours. I didn’t respond back so the next day they called and left another email to make sure I got the first email. I’m floored by the customer service it’s just so unheard of these days. I don’t have a final opinion yet I’m still waiting for the coins to go on auction some are on the way back from CAC but I’m impressed so far. I got tired of the other large auction site and there fees and the hassle of shipping so I’m trying GC this time we will see.

bigjpst

The very few times I’ve had to call GreatCollections they have been responsive and extremely helpful. Great people to deal with.

WWW

Sounds like you had great Great Collections customer service.

Bigbuck1975

Welcome to the world of high quality customer service and Ian Russell. Given the recent prices realized for most stuff, not really any reason to go anywhere else except maybe legend on moon money coins.

clarkbar04

GC customer service is great! Most places you’re lucky if an email gets answered.

Coinstartled

Great communications and you can get Ian on the phone or over the net pretty readily.

Rodebaugh

I play on both sides of the ball with great collections. It is a great venue to buy as well as liquidate.

astrorat

Yep ... great service.

astrorat

@Rodebaugh said:
I play on both sides of the ball with great collections.

Did you just announce you are a numismatic switch hitter?

coinbuf

I've use GC for buying and selling, top notch.

PurpleEcho

I've got a box of twenty there right now, being readied for auction. Also letting them decide the starting bid prices. It's my first time trying them so don't know how it will turn out. But one thing I do know already; They're all so NICE!

santinidollar

I’ve only dealt with GC from the buyer’s perspective. Never had to deal with customer relations because everything ran as smooth as silk!

TwoSides2aCoin

Their fees are there too.

erwindoc

They have some of my stuff right now! I think its cool that Ill ask a question and sometimes the boss gets back with me!

mannie gray

Great people there.
Whether you're selling a $50 coin or $5000 coin, they treat you equally.
I can't say enough good things about them.

Timbuk3

Very professional !!!

ricko

It is always good to read of top notch customer service from a business that forum members deal with. Great reference for others... Cheers, RickO

WWW

@mannie gray said:
Great people there.
Whether you're selling a $50 coin or $5000 coin, they treat you equally.
I can't say enough good things about them.

Being treated like your business is important to them, regardless of the coin's value, is what sets GC apart from the other auction houses.

Stork

Shoot I called the 1-800 number once and @ianrussell answered the phone.

Excellent service all around. I had a touch of seller's remorse on something in a consignment and it was cheerfully returned to me (and IIRC they paid the shipping).

That reminds me, I have some stuff downstairs to send in. (edited for pre-coffee grammar).