Resolved
LincolnCentMan
Posts: 5,347 ✭✭✭✭
I was asked to post this by another forum member.
"George (giorgio11) aka VDB Coins says he has been asked to reset his password. Despite trying it on two different browsers (Safari and Firefox), he never receives an email to reset his password. Any suggestions on how he might receive help?"
Thanks,
David
0
Comments
I was asked too, and since it wouldn't let me log in, I went and changed my password to my old one.
Let him know to call CS. There might be an issue with his email.
Info on the PW resets:
https://forums.collectors.com/discussion/1028398/password-resets
Edit to add: Contact Us
You can reach the PCGS customer service department Monday - Friday 7:00am - 5:00pm Pacific Time.
In the United States call toll free at 800-447-8848. Outside the United States call 949-833-0600.
Mail us at:
PCGS, Professional Coin Grading Service
P.O. Box 9458
Newport Beach, CA 92658
I also had to update mine. They must have updated their db and wiped those out
Check out my iPhone app SlabReader!
I was in the same boat as giorgio11, unable to get the password reset e-mail, so I contacted Heather for help over the weekend. Today, I got an e-mail from Mark Harvey (mharvey@collectors.com) with a temporary password and login instructions. I recommend anyone having this problem do the same and it'll be resolved.
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
He said he called and went through about 15 min of transfers without reaching a live person. He sent this to me:
“Heather, please see the email train below. Please send me an email reset link to geoh@charter.net
I have never gotten one from the site.
Thanks and
Kind regards,
George Huber”
David
Heather posted this thread and it has the email of who to contact:
https://forums.collectors.com/discussion/1028423/password-help#latest
Below is a copy/paste:
“Hello all,
I just wanted to make a follow-up post with some additional info.
If you are still unable to access your account, please contact Mark at mharvey@collectors.com
If you have already emailed, please do not email again. If you sent your email to me, there is no need to also email Mark, I forwarded your message.
Obligatory: Please check your spam and junk folders
Happy Monday
P.S. PCGS is not the developer of this forum. We only fund and manage it. While we are happy to assist members with accessing their accounts, please keep messages cordial.”
Much application to all those who helped. Mark has resolved the problem.
David