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What would you do in this situation?

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  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭
    edited July 1, 2019 2:07PM

    The auction house charged $32 for postage, and spent that amount to ship. Why is this a problem?

  • jmlanzafjmlanzaf Posts: 37,463 ✭✭✭✭✭

    @BAJJERFAN said:

    @jmlanzaf said:

    @MasonG said:
    IMO, "Priority Mail" is more of a marketing gimmick than anything else. I sell on eBay, ship almost exclusively by First Class and over half my feedback says "fast shipping".

    What would you do in this situation?

    Enjoy the coins I bought. Life's too short to worry about how the seller arranged for shipping.

    Agree. I only ship priority when over 1 pound. Unless the 1st class gets bumped from a flight, they pretty much travel together.

    To the OP:
    Does it say 1st class or priority on the label?
    Also, you paid $32, they paid $32 in shipping, you should THANK THEM for eating the cost of the envelope and packing materials since it cost them more than $32 to ship it to you.
    And, last but not least, it arrived there safely.

    Dig a little deeper. A first class package of 4-5 ounces should cost somewhere around $4 postage. They paid PB $32 so WTH did they spend the other $28 on? Insurance? Doesn't it strike you as odd that an auction house may not have the financial wherewithal or some sort of business policy to cover shipping?

    Unless shipped overnight, that postage would have to include insurance unless it was international. I don't know how big an auction house this is or what there deal is. But they charged $32 shipping, they paid $32 in page, the OP got his coins without incident... i'm not sure there's anything here to care about.

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • jmlanzafjmlanzaf Posts: 37,463 ✭✭✭✭✭

    @superpsychmd said:
    I’m going to call the auction house. I’m sure they didn’t send this priority insured. And eating the cost of the envelope? Best laugh I had today!

    Really hard to get to $32 without insurance. You can laugh all you want but try and buy packaging, even in bulk, and pay someone to package it up and you might understand my point. Shipping is not free and they ate significant costs of the shipping fee just covered the postage.

    I hate to see what you'd do if you actually had a shipping problem. If I were the auction company and you called me, I'd probably ban you rather than risk future complaints, returns, or chargebacks. [Unless you were a really good customer, of course]

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • PTVETTERPTVETTER Posts: 6,042 ✭✭✭✭✭

    Third party insurance
    There are a number of which you can use and the person receiving never sees from.

    Pat Vetter,Mercury Dime registry set,1938 Proof set registry,Pat & BJ Coins:724-325-7211


  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    And then they complain because they think the package wasn't insured.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @jmlanzaf said:

    @BAJJERFAN said:

    @jmlanzaf said:

    @MasonG said:
    IMO, "Priority Mail" is more of a marketing gimmick than anything else. I sell on eBay, ship almost exclusively by First Class and over half my feedback says "fast shipping".

    What would you do in this situation?

    Enjoy the coins I bought. Life's too short to worry about how the seller arranged for shipping.

    Agree. I only ship priority when over 1 pound. Unless the 1st class gets bumped from a flight, they pretty much travel together.

    To the OP:
    Does it say 1st class or priority on the label?
    Also, you paid $32, they paid $32 in shipping, you should THANK THEM for eating the cost of the envelope and packing materials since it cost them more than $32 to ship it to you.
    And, last but not least, it arrived there safely.

    Dig a little deeper. A first class package of 4-5 ounces should cost somewhere around $4 postage. They paid PB $32 so WTH did they spend the other $28 on? Insurance? Doesn't it strike you as odd that an auction house may not have the financial wherewithal or some sort of business policy to cover shipping?

    Unless shipped overnight, that postage would have to include insurance unless it was international. I don't know how big an auction house this is or what there deal is. But they charged $32 shipping, they paid $32 in page, the OP got his coins without incident... i'm not sure there's anything here to care about.

    So Pitney Bowes sells USPS insurance? Why doesn't the auction house have its own policy? You're also missing that the shipper offered no tracking number saying he forgot to write it down. Shouldn't PB have it on the label? Or was it some sort of metered postage machine? So HTH are you supposed to plan for arrival if there's no tracking number to tell you where it is and when it's supposed to be there? And what if it had gotten lost or misplaced?

    theknowitalltroll;
  • Dave99BDave99B Posts: 8,746 ✭✭✭✭✭

    You have the coins, and they were paid. Nothing else really matters. Transaction complete. Move along...

    Dave

    Always looking for original, better date VF20-VF35 Barber quarters and halves, and a quality beer.
  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭
    edited July 1, 2019 3:10PM

    @PTVETTER said:
    Third party insurance
    There are a number of which you can use and the person receiving never sees from.

    Does PB allow you to add some sort of made up charge for that? In this case I expect most of that $32 ended up going to the USPS. Probably close to the worst kind of insurance to use here IMO.

    theknowitalltroll;
  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @jmlanzaf said:

    @superpsychmd said:
    I’m going to call the auction house. I’m sure they didn’t send this priority insured. And eating the cost of the envelope? Best laugh I had today!

    Really hard to get to $32 without insurance. You can laugh all you want but try and buy packaging, even in bulk, and pay someone to package it up and you might understand my point. Shipping is not free and they ate significant costs of the shipping fee just covered the postage.

    I hate to see what you'd do if you actually had a shipping problem. If I were the auction company and you called me, I'd probably ban you rather than risk future complaints, returns, or chargebacks. [Unless you were a really good customer, of course]

    Wowzer! Fitty cents for a mailer and some stuffing. I bet that would break smoe folks LOL.

    theknowitalltroll;
  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    So Pitney Bowes sells USPS insurance?
    eBay and PayPal shipping do. Seems likely PB does, too.

    Why doesn't the auction house have its own policy?
    Why is this anybody's business other than the auction house?

    You're also missing that the shipper offered no tracking number saying he forgot to write it down.
    People make mistakes even though they probably shouldn't. The package has been received, what else needs to be done at this point?

    Shouldn't PB have it on the label?
    One would think so. Perhaps the OP will post a picture showing the label.

    Or was it some sort of metered postage machine?
    No reason it couldn't be.

    So HTH are you supposed to plan for arrival if there's no tracking number to tell you where it is and when it's supposed to be there?
    HTH are you supposed to plan for arrival when there is no guarantee of a delivery date and USPS tracking is notorious for not being updated accurately?

    And what if it had gotten lost or misplaced?
    You contact the sender and ask him to resolve the issue. And if it's truly lost, having a tracking number is useless.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭
    edited July 1, 2019 3:28PM

    @MasonG said:
    So Pitney Bowes sells USPS insurance?
    eBay and PayPal shipping do. Seems likely PB does, too.

    Why doesn't the auction house have its own policy?
    Why is this anybody's business other than the auction house?

    You're also missing that the shipper offered no tracking number saying he forgot to write it down.
    People make mistakes even though they probably shouldn't. The package has been received, what else needs to be done at this point?

    Shouldn't PB have it on the label?
    One would think so. Perhaps the OP will post a picture showing the label.

    Or was it some sort of metered postage machine?
    No reason it couldn't be.

    So HTH are you supposed to plan for arrival if there's no tracking number to tell you where it is and when it's supposed to be there?
    HTH are you supposed to plan for arrival when there is no guarantee of a delivery date and USPS tracking is notorious for not being updated accurately?

    And what if it had gotten lost or misplaced?
    You contact the sender and ask him to resolve the issue. And if it's truly lost, having a tracking number is useless.

    At least with tracking which is right on 99% of the time you'd have a good idea of where it is and when it was to be delivered. with no number you're helpless. The guy got lucky and dodged a bullet, but some of you seem to be A-OK with that. Giving him feedback might help prevent a future problem.

    theknowitalltroll;
  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭
    edited July 1, 2019 3:39PM

    @BAJJERFAN said:
    The guy got lucky and dodged a bullet, but some of you seem to be A-OK with that. Giving him feedback might help prevent >a future problem.

    JMO, but "lucky and dodged a bullet" seems a bit over the top. Anecdotal, but still- the three shipments I've lost in the last ten years all had tracking while the thousands of shipments I mailed without tracking have reached their destination.

    edited to add... The OP said the auction house neglected to write down the tracking number, but that doesn't mean the number doesn't exist or can't be located.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @MasonG said:

    @BAJJERFAN said:
    The guy got lucky and dodged a bullet, but some of you seem to be A-OK with that. Giving him feedback might help prevent >a future problem.

    JMO, but "lucky and dodged a bullet" seems a bit over the top. Anecdotal, but still- the three shipments I've lost in the last ten years all had tracking while the thousands of shipments I mailed without tracking have reached their destination.

    edited to add... The OP said the auction house neglected to write down the tracking number, but that doesn't mean the number doesn't exist or can't be located.

    Then he should have offered to find it and provide it. Every interaction /transaction that I've had with members here I make it a point to provide a tracking number; even for Heritage catalogs. The OP wouldn't have come here if he was happier than a pig in a new mudhole over his experience.

    theknowitalltroll;
  • superpsychmdsuperpsychmd Posts: 1,322 ✭✭✭

    So I called and spoke to someone who remembered the package. He said that this was the first time that they used the Pitney Bowes machine in this way and that it took a long time to set it up. He claims that they were able to track it via Pitney Bowes and that it was insured but he acknowledged that they had a hard time sending it out and had to call the company,etc on how to do it. He understood what my gripe was and that at least they could have told me before shipping what they were doing given that I requested USPS priority insured with tracking or registered insured. Now I feel there is some closure

  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    @BAJJERFAN said:
    Then he should have offered to find it and provide it. Every interaction /transaction that I've had with members here I >make it a point to provide a tracking number; even for Heritage catalogs.

    Sure. He shouldn't have screwed up. But he did- can't unring that bell at this point.

    @BAJJERFAN said:
    The OP wouldn't have come here if he was happier than a pig in a new mudhole over his experience.

    No doubt. It's not clear what he wants the auction house to do and aside from lodging a complaint, there's not much else that can be done.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @MasonG said:

    @BAJJERFAN said:
    Then he should have offered to find it and provide it. Every interaction /transaction that I've had with members here I >make it a point to provide a tracking number; even for Heritage catalogs.

    Sure. He shouldn't have screwed up. But he did- can't unring that bell at this point.

    @BAJJERFAN said:
    The OP wouldn't have come here if he was happier than a pig in a new mudhole over his experience.

    No doubt. It's not clear what he wants the auction house to do and aside from lodging a complaint, there's not much else that can be done.

    It's at the all's swell that ends swell point so at least he got an explanation tho it's not clear what he actually got for his $32.

    Next dilemma in.

    theknowitalltroll;
  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    @BAJJERFAN said:
    tho it's not clear what he actually got for his $32.

    It's also not clear, aside from a tracking number, what he didn't get that he thinks he should have. ;)

  • jmlanzafjmlanzaf Posts: 37,463 ✭✭✭✭✭

    @BAJJERFAN said:

    @jmlanzaf said:

    @superpsychmd said:
    I’m going to call the auction house. I’m sure they didn’t send this priority insured. And eating the cost of the envelope? Best laugh I had today!

    Really hard to get to $32 without insurance. You can laugh all you want but try and buy packaging, even in bulk, and pay someone to package it up and you might understand my point. Shipping is not free and they ate significant costs of the shipping fee just covered the postage.

    I hate to see what you'd do if you actually had a shipping problem. If I were the auction company and you called me, I'd probably ban you rather than risk future complaints, returns, or chargebacks. [Unless you were a really good customer, of course]

    Wowzer! Fitty cents for a mailer and some stuffing. I bet that would break smoe folks LOL.

    I think you missed the part about PAYING SOMEONE to package it up.

    But the point is not that it will break them, but that they spent MORE than the $32 they charged for shipping which makes the OPs complaint seem a little ridiculous.

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @MasonG said:

    @BAJJERFAN said:
    tho it's not clear what he actually got for his $32.

    It's also not clear, aside from a tracking number, what he didn't get that he thinks he should have. ;)

    He requested USPS priority insured with tracking or registered insured. He didn't get either one.

    theknowitalltroll;
  • jmlanzafjmlanzaf Posts: 37,463 ✭✭✭✭✭

    @MasonG said:

    @BAJJERFAN said:
    tho it's not clear what he actually got for his $32.

    It's also not clear, aside from a tracking number, what he didn't get that he thinks he should have. ;)

    Frankly, I'm not sure there is a way to spend $32 on postage and NOT get a tracking number.

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @jmlanzaf said:

    @MasonG said:

    @BAJJERFAN said:
    tho it's not clear what he actually got for his $32.

    It's also not clear, aside from a tracking number, what he didn't get that he thinks he should have. ;)

    Frankly, I'm not sure there is a way to spend $32 on postage and NOT get a tracking number.

    Apparently they tried to print a shipping label from a postage machine and not a website.

    theknowitalltroll;
  • jmlanzafjmlanzaf Posts: 37,463 ✭✭✭✭✭

    @MasonG said:
    And then they complain because they think the package wasn't insured.

    I just had someone buy a coin for $6.99 + $3 shipping and request insurance. LOL. It cost $4 to ship it without insurance [it's in a lucite holder]. But, besides that, how much is it worth to insure $7?

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @jmlanzaf said:

    @BAJJERFAN said:

    @jmlanzaf said:

    @superpsychmd said:
    I’m going to call the auction house. I’m sure they didn’t send this priority insured. And eating the cost of the envelope? Best laugh I had today!

    Really hard to get to $32 without insurance. You can laugh all you want but try and buy packaging, even in bulk, and pay someone to package it up and you might understand my point. Shipping is not free and they ate significant costs of the shipping fee just covered the postage.

    I hate to see what you'd do if you actually had a shipping problem. If I were the auction company and you called me, I'd probably ban you rather than risk future complaints, returns, or chargebacks. [Unless you were a really good customer, of course]

    Wowzer! Fitty cents for a mailer and some stuffing. I bet that would break smoe folks LOL.

    I think you missed the part about PAYING SOMEONE to package it up.

    But the point is not that it will break them, but that they spent MORE than the $32 they charged for shipping which makes the OPs complaint seem a little ridiculous.

    My guess is that they just added $32 to the invoice for shipping and neither you nor I have any idea about what they actually spent. Possibly the auctioneer hizself shipped it.

    theknowitalltroll;
  • jmlanzafjmlanzaf Posts: 37,463 ✭✭✭✭✭

    @BAJJERFAN said:

    @jmlanzaf said:

    @MasonG said:

    @BAJJERFAN said:
    tho it's not clear what he actually got for his $32.

    It's also not clear, aside from a tracking number, what he didn't get that he thinks he should have. ;)

    Frankly, I'm not sure there is a way to spend $32 on postage and NOT get a tracking number.

    Apparently they tried to print a shipping label from a postage machine and not a website.

    But for the cost to run to $32, it had to be tracked I would think - as the OP confirmed in his update.

    All comments reflect the opinion of the author, even when irrefutably accurate.

  • BAJJERFANBAJJERFAN Posts: 31,428 ✭✭✭✭✭

    @jmlanzaf said:

    @BAJJERFAN said:

    @jmlanzaf said:

    @MasonG said:

    @BAJJERFAN said:
    tho it's not clear what he actually got for his $32.

    It's also not clear, aside from a tracking number, what he didn't get that he thinks he should have. ;)

    Frankly, I'm not sure there is a way to spend $32 on postage and NOT get a tracking number.

    Apparently they tried to print a shipping label from a postage machine and not a website.

    But for the cost to run to $32, it had to be tracked I would think - as the OP confirmed in his update.

    Per the prior posts it was tracked, but not added to the label so the whole thing is water over the dam at this point. I've shipped enough stuff to know what things should cost to ship.

    theknowitalltroll;
  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    @BAJJERFAN said:

    My guess is that they just added $32 to the invoice for shipping and neither you nor I have any idea about what they actually spent. Possibly the auctioneer hizself shipped it.

    According to the first post, they paid $32. So it was at least that much.

  • GRANDAMGRANDAM Posts: 8,785 ✭✭✭✭✭

    Time to unscribe from this topic,,,,,,,,,,,,

    GrandAm :)
  • superpsychmdsuperpsychmd Posts: 1,322 ✭✭✭

    I’ll drink to that!

  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    I had my first beer two hours ago.

  • GRANDAMGRANDAM Posts: 8,785 ✭✭✭✭✭

    @MasonG said:
    I had my first beer two hours ago.

    Drink a couple for me,,,,,,,, I am out. :s

    GrandAm :)
  • MasonGMasonG Posts: 6,286 ✭✭✭✭✭

    Don't give me any ideas... ;)

  • cameonut2011cameonut2011 Posts: 10,181 ✭✭✭✭✭

    @AUandAG said:
    I use Priority Mail in non Priority boxes all the time. Just sent two [ITEMS] to ND via Priority 3 day mail. Insured and no reference to insurance on the boxes or label.

    I'll admit that I don't have a thorough knowledge of USPS policies nor have I looked at the relevant laws, but is it even legal to ship those? You may want to look into it and consider amending your post.

  • cameonut2011cameonut2011 Posts: 10,181 ✭✭✭✭✭

    @GRANDAM

    You may want to remove your image as I can clearly read the address information even through the black marker.

  • AUandAGAUandAG Posts: 24,968 ✭✭✭✭✭

    @cameonut2011 said:

    @AUandAG said:
    I use Priority Mail in non Priority boxes all the time. Just sent two [ITEMS] to ND via Priority 3 day mail. Insured and no reference to insurance on the boxes or label.

    I'll admit that I don't have a thorough knowledge of USPS policies nor have I looked at the relevant laws, but is it even legal to ship those? You may want to look into it and consider amending your post.

    Of course it is legal. Only handguns need to be shipped dealer to dealer. Long guns are perfectly okay to ship in a proper box. I do it all the time and have had to battle with the PO when they say "no can do". I win and finally my PO personnel have gotten up to date on their own shipping policies.

    bob :)

    Registry: CC lowballs (boblindstrom), bobinvegas1989@yahoo.com

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