Hey PCGS, can you explain this?
lablover
Posts: 3,663 ✭✭✭✭✭
So, my six coin submission arrived at PCGS on April 19 at 11:45am. However, the system shows it as "received" on April 29th.
That's ten days of empty air. What gives? Does it really take ten days to process a submission?
Just curious me...
"If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers
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Apparently. It does.
Why not contact them directly and ask?
Mark Feld* of Heritage Auctions*Unless otherwise noted, my posts here represent my personal opinions.
Well, between Apr 19 and 29 there were two weekends, so really that's only 5 days.
Collector, occasional seller
I had the same problem back in February. Mine probably sat in some huge canvas container on wheels for about 2 weeks before someone pulled it out and checked it in.
DiggerJim
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I’ve found when there is a major show somewhere there is a slight change in the timeline. Also, when there is a release of something that people want slabbed.
Was there something in the last couple of week?
@hemispherical "THE W"
Contact PCGS Customer Service directly, tell them the submission # and they'll make sure it gets entered into the system I'm sure.
Posting this and calling PCGS out on this does you no good.
Good points all, thanks.
But, I'm not "calling" PCGS out. They actually do a dang good job considering the amount of coins they receive.
I asked the question inquiring of others their experiences. I suppose my point is if the packaged arrived on the 19th, and it's first in first out, then it should be "received" as the 19th, not the 29th. Perhaps it's the definition of "Received".
Snapshot of what it says in the app.
I assume the USPS tracking told you it was delivered (picked up) on the 19th?
And the new "Find my package" feature indicated that it was received on the 29th?
"If I say something in the woods and my wife isn't there to hear it.....am I still wrong?"
My Washington Quarter Registry set...in progress
Clerical entry....your coins were in the waiting line all along.....
geeeeez
bob
Patience is a virtue.....
Que sera, sera..... 
Cheers, RickO
Next time write "Express" on the package per above.
Thanks, I believe I will. Guess it was all my bad, sorry guy's and PCGS!!!
One would think after all these years of sending coins in he'd know better. "Stupid is as stupid does". Forrest Gump
this isn't a new problem or an uncommon one, I have gotten used to it.
I'm sorry i didn't mean it that way. It really comes down to what amount of time is reasonable for PCGS to hold on to product before receiving it in.
Is ten days too long? Probably. The FIFO process is likely usually followed, but not always. With so many packages a few are likely to be sitting a lot longer than they should.
Whenever you are dissatisfied with the service, you are entitled to voice your opinion, here or to PCGS CS. That way they know some of their pain-points and are in tune to what matters to their clients.
Happened to me a few time sounds about right. The good news is the coins were receipted and not lost in the mail. Any day now they will show up in your account file and all is good!
I stop sweating when my submission is 'received.'
How long it takes to get my coins back doesn't matter to me.
"Inspiration exists, but it has to find you working" Pablo Picasso
For sure! I am happy that they receive them and not "lost" in the mail.
Maybe after 4/20 it just seemed like 10 days
Steve
The Central States coin show was going on that week. Since PCGS was grading at the show and thus had a large contingent of staff with them, I can understand the delay.
Chill out grasshopper,,,,,,,,, good things come to those who wait.
To avoid any unwanted wait times. I just send mine in a week earlier
I hear Chuck Norris gets his grades before he sends his coins in, and they frequently grade MS71.
Collector, occasional seller
Oddity:
This issue addressed to PCGS yet everyone but PCGS responds to answer.
My YouTube Channel
Hi All,
Here is the official answer: PCGS typically takes 2-4 business days to enter a package (meaning that the delivered piece of mail is opened and the submission entered into the system). This time can take longer based on an influx of delivered packages- for the original poster, it took 5 business days- the 4 weekend days don't count.
M-F 7am-5pm PST. We have been staffing up, so our response times have be improving!
We do ask that you write the Service Level on the outside of the box. For expedited services (Express, Walkthrough, etc), this helps us open and enter the package quickly, to better meet the short turnaround time.
The best way to get answers to your submission questions, is to call Customer Service! We are here for you
info@pcgs.com or 800-447-8848
@CSMgr I have been told by multiple USPS employees not to write Express on the outside of a package unless it’s express mail. One even gave me the option, I could either cross it out or pay up for the service! Since then I haven’t been labeling my express orders, which probably slows them down
Write "EX" instead on USPS.
Brett Charville --- I work at PCGS
Cool, that should work. Thanks Brett.
LOL..and don't forget to write "Rare coins inside" on the outside of the package also.