He is a numismatist; HRH is a top level one as well as Ron Guth and Mr. Dannreuther. Personally I would rather have those on top with huge commitment in the hobby, instead of seeing it as a business first. NGC still has that distinction.
Not to knock HRH and DW or anyone else, but what was the last brilliant innovation (from the customer's perspective) that we've seen from PCGS?
That's not a rhetorical question. Let's hear some answers.
Why the '+' designation of course and let's not forget all the different labels for new mint releases, autographed and commemorative ones too! The excitement and added value features make life worthwhile and complete.
Sorry to hear the parting of these two men. I fully support and encourage PCGS to develop the necessary frame works to excell in the near future. Good luck !!!
Wow. I know nothing about the inner workings of the company but it’s unquestionably a time of tremendous change. After the numerous other recent departures this isn’t such a surprise. Best wishes to all involved.
@Regulated said:
I'm looking forward to the next year or two - I think that the leadership at CU has an opportunity to make some bold moves, and the hobby is ready for real change. HRH, Willis, et al. did some amazing things over the years, but I have no doubt that there are some brilliant innovators waiting in the wings...
Not to knock HRH and DW or anyone else, but what was the last brilliant innovation (from the customer's perspective) that we've seen from PCGS?
That's not a rhetorical question. Let's hear some answers.
Other than updating holders with newer secure features?
I wouldn't call those "brilliant innovations", but better slabs are certainly important.
What specific brilliant innovation do you think is needed/missing? Or what problem is in dire need of a solution? Something that is a revolution and not an evolution.
Well, the grading services have been bumping against the maximum numbers of coins that can be graded for a while now. Upgrades attempts and permutations like plus and FS can't sustain them forever. Something has/had to give.
@Regulated said:
I'm looking forward to the next year or two - I think that the leadership at CU has an opportunity to make some bold moves, and the hobby is ready for real change. HRH, Willis, et al. did some amazing things over the years, but I have no doubt that there are some brilliant innovators waiting in the wings...
Not to knock HRH and DW or anyone else, but what was the last brilliant innovation (from the customer's perspective) that we've seen from PCGS?
That's not a rhetorical question. Let's hear some answers.
Other than updating holders with newer secure features?
I wouldn't call those "brilliant innovations", but better slabs are certainly important.
What specific brilliant innovation do you think is needed/missing? Or what problem is in dire need of a solution? Something that is a revolution and not an evolution.
Honestly, I was only thinking about what (to use Regulated's term) "brilliant innovators" might do. And when I thought about how little innovation we've seen in the past decade, it left me less hopeul about things to come.
Andy Lustig
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
Leadership changes happen, especially in publicly traded companies. I’m sure they have been well compensated over the years and will survive this separation.
Seated Half Society member #38 "Got a flaming heart, can't get my fill"
People leve their jobs all the time. It’s part of life. Why stay at a place which no longer brings you happiness? Not a big deal to me I hope he does well in fact I can almost guarantee he will. It usually happens that way after you leave better doors open up for you. Especially in this Booming economy.
I found Don and David both to be kind and cordial. Met at many of the PCGS members only shows in Vegas. Always mixing, talking and solving any and all show issues (probably weren't many, though).
I understand being forced out or asked to leave or just being made uncomfortable enough to hit the door. Thought that my ex-company made a huge mistake letting several of us "oldsters" go. Hmmmm, they are still doing just fine. I was replaceable it turns out.
Carry on,
bob
Registry: CC lowballs (boblindstrom), bobinvegas1989@yahoo.com
I too share Joe's "interest" on the direction of PCGS. Although I've not spoken to Don personally since his departure, I think he was spending over 100 days a year in the Orient, and DH was dealing with home PCGS issues while Don was away. Since DH is no longer at PCGS, Don had to deal with everything and it may have contributed to his decision to leave.
I think it is critical that PCGS fill this position with someone with experience and respect in the industry. With all due respect to Heather, between DH and Don's departure, IMO this will be a much more difficult position to fill. And IMO the new President will be a critical to the future direction of PCGS.
As has been said in this thread, many companies have dealt with transitions when the founder leaves and have thrived, but MANY MORE companies, historically, have failed as the "2nd generation" has taken the reins. Many times the keys to success are continuity and future innovations. Hopefully PCGS will make a successful transition.
I heard the same, but didn't want to poke a hornet nest by posting it without being able to find a press release online. Has a replacement been named?
Same here, and not yet. My understanding is that Joe Orlando will take over Don Willis' positions for the time being until a replacement is found for Mr. Willis. However, I personally suspect it will be difficult to find a replacement. IMO it's better to take time and find a better suitor than do so quickly.
I think it is critical that PCGS fill this position with someone with experience and respect in the industry. With all due respect to Heather, between DH and Don's departure, IMO this will be a much more difficult position to fill. And IMO the new President will be a critical to the future direction of PCGS.
@Regulated said:
I'm looking forward to the next year or two - I think that the leadership at CU has an opportunity to make some bold moves, and the hobby is ready for real change. HRH, Willis, et al. did some amazing things over the years, but I have no doubt that there are some brilliant innovators waiting in the wings...
Not to knock HRH and DW or anyone else, but what was the last brilliant innovation (from the customer's perspective) that we've seen from PCGS?
That's not a rhetorical question. Let's hear some answers.
Other than updating holders with newer secure features?
I wouldn't call those "brilliant innovations", but better slabs are certainly important.
What specific brilliant innovation do you think is needed/missing? Or what problem is in dire need of a solution? Something that is a revolution and not an evolution.
Honestly, I was only thinking about what (to use Regulated's term) "brilliant innovators" might do. And when I thought about how little innovation we've seen in the past decade, it left me less hopeul about things to come.
The entire automotive industry has changed because of what liberal politicians did 10 years ago. So I assume this reorganization started a few years ago and now the effects are being felt.
@fiftysevener said:
The entire automotive industry has changed because of what liberal politicians did 10 years ago. So I assume this reorganization started a few years ago and now the effects are being felt.
I figured it was coming. Only a matter of time. I've been around these types of business situations my whole adult life. It's what it is........... I want to say something; I had the pleasure of meeting and talking to David Hall on several occasions. He's a nice guy. No pretense. Just an Orange County kid. Who happened to be a GENIUS. My take. Also, I had the pleasure of speaking to Mr. Willis once. At the Buena Park coin show. He is a very down to Earth regular kind of guy. It's what it is. It's business. They will be o.k.. Because they're good guys. I wish them luck. Probably, they're both happy with all of this. I would be. Life goes on. It's what it is. They are both GIANTS in the coin world. They know that. And so does everybody else. Hell. Enjoy life. It's all we got.
"In addition to further developing our current team, we will be adding new talent to PCGS as part of our long-term investment in providing outstanding products and services."
Those corporate 'releases' all seem to be made off the same form, just inserting the name of a particular company in the blank.
@fiftysevener said:
The entire automotive industry has changed because of what liberal politicians did 10 years ago. So I assume this reorganization started a few years ago and now the effects are being felt.
In fairness, Bush bailed out Chrysler and GM with TARP money in December 2008. I'm not saying that the continued stimulus thereafter didn't help. The 2009 Chapter 11 also helped the companies financially.
@Elcontador said:
This is a very mature industry. People like David and Don, and some people on the other side of the aisle, are greatly responsible for expanding the appeal of the hobby.
I remember the pre-slabbing days, when the shop owner's coin was a "gem BU" when he (and it was always a he) sold it to you, and when you wanted to sell it back to him, he'd look you in the eye and tell you it was an Unc. If you sold it to him and came back the next day, it was marked as a "gem BU."
For that reason, I never put what for me was serious money into the hobby until the era of slabbing came about, and I also learned a bit about grading coins. You can thank David, Don, and a few others (this is a PCGS forum, so I won't name them) for making this happen. I think I speak for many others.
However, to reiterate, this is a mature industry, and personally, I don't think the current business model is sustainable. I am waiting to see what comes next.
Curious to what extent in your view beaning has impacted the questioned sustainability of "the current business model," if at all?
Comments
Sylvester and Esmeralda will be relieved to hear that!
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
are they someone's cats?
Don is a great man and WAS 100% supportive of PCGS. Their (our) loss IMHO.
Who is left?
My 1866 Philly Mint Set
Andy's dogs.
What is now proved was once only imagined. - William Blake
He is a numismatist; HRH is a top level one as well as Ron Guth and Mr. Dannreuther. Personally I would rather have those on top with huge commitment in the hobby, instead of seeing it as a business first. NGC still has that distinction.
.
Why the '+' designation of course and let's not forget all the different labels for new mint releases, autographed and commemorative ones too! The excitement and added value features make life worthwhile and complete.
Love Esmeralda's face.
Sandy Locker
PCGS Dealer Liaison
David Talk
Customer Service Manager at PCGS
Seriously?
Yes, seriously. Don't understand your point?
Sorry to hear the parting of these two men. I fully support and encourage PCGS to develop the necessary frame works to excell in the near future. Good luck !!!
Totally agree!
Wow. I know nothing about the inner workings of the company but it’s unquestionably a time of tremendous change. After the numerous other recent departures this isn’t such a surprise. Best wishes to all involved.
Mrs Santa Claus, is that you?
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
What specific brilliant innovation do you think is needed/missing? Or what problem is in dire need of a solution? Something that is a revolution and not an evolution.
Well, the grading services have been bumping against the maximum numbers of coins that can be graded for a while now. Upgrades attempts and permutations like plus and FS can't sustain them forever. Something has/had to give.
Here's a warning parable for coin collectors...
Until his appointment at PCGS, he was just another run of the mill dealer on the show circuit (or at least that is my understanding).
Honestly, I was only thinking about what (to use Regulated's term) "brilliant innovators" might do. And when I thought about how little innovation we've seen in the past decade, it left me less hopeul about things to come.
Doggedly collecting coins of the Central American Republic.
Visit the Society of US Pattern Collectors at USPatterns.com.
Interesting times. Can't wait to see what the future holds.
Well as PCGS President for the past 10 years that gives a guy an increased status over the average Joe Coin Dealer.
IMHO,,,,,,
may be a spot on the team for me......you guys in need of a chronic left hander with marginal eye sight?
Leadership changes happen, especially in publicly traded companies. I’m sure they have been well compensated over the years and will survive this separation.
"Got a flaming heart, can't get my fill"
I suspect some of these same comments were made when Henry left FORD and, John D left STANDARD OIL. By the way, how did those two moves work out? lol
I heard the same, but didn't want to poke a hornet nest by posting it without being able to find a press release online. Has a replacement been named?
Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
People leve their jobs all the time. It’s part of life. Why stay at a place which no longer brings you happiness? Not a big deal to me I hope he does well in fact I can almost guarantee he will. It usually happens that way after you leave better doors open up for you. Especially in this Booming economy.
I found Don and David both to be kind and cordial. Met at many of the PCGS members only shows in Vegas. Always mixing, talking and solving any and all show issues (probably weren't many, though).
I understand being forced out or asked to leave or just being made uncomfortable enough to hit the door. Thought that my ex-company made a huge mistake letting several of us "oldsters" go. Hmmmm, they are still doing just fine. I was replaceable it turns out.
Carry on,
bob
I too share Joe's "interest" on the direction of PCGS. Although I've not spoken to Don personally since his departure, I think he was spending over 100 days a year in the Orient, and DH was dealing with home PCGS issues while Don was away. Since DH is no longer at PCGS, Don had to deal with everything and it may have contributed to his decision to leave.
I think it is critical that PCGS fill this position with someone with experience and respect in the industry. With all due respect to Heather, between DH and Don's departure, IMO this will be a much more difficult position to fill. And IMO the new President will be a critical to the future direction of PCGS.
As has been said in this thread, many companies have dealt with transitions when the founder leaves and have thrived, but MANY MORE companies, historically, have failed as the "2nd generation" has taken the reins. Many times the keys to success are continuity and future innovations. Hopefully PCGS will make a successful transition.
Crazy news!
My YouTube Channel
This is what I'd call climate change.
Same here, and not yet. My understanding is that Joe Orlando will take over Don Willis' positions for the time being until a replacement is found for Mr. Willis. However, I personally suspect it will be difficult to find a replacement. IMO it's better to take time and find a better suitor than do so quickly.
I fully agree:
I think it is critical that PCGS fill this position with someone with experience and respect in the industry. With all due respect to Heather, between DH and Don's departure, IMO this will be a much more difficult position to fill. And IMO the new President will be a critical to the future direction of PCGS.
An existing grading standard, a new holder, an old team...........
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
Once Wall Street controls a company, respect for the company's founders goes
away
There may not be a whole lot left.
I can be had. . . at the right price.
ZeroHedge makes debut at White House press corps briefing
The entire automotive industry has changed because of what liberal politicians did 10 years ago. So I assume this reorganization started a few years ago and now the effects are being felt.
Is the QUEEN MARY taking on water?
yeah .... Huff Huffington Post
I think we are on the 'unsupervised' period
I figured it was coming. Only a matter of time. I've been around these types of business situations my whole adult life. It's what it is........... I want to say something; I had the pleasure of meeting and talking to David Hall on several occasions. He's a nice guy. No pretense. Just an Orange County kid. Who happened to be a GENIUS. My take. Also, I had the pleasure of speaking to Mr. Willis once. At the Buena Park coin show. He is a very down to Earth regular kind of guy. It's what it is. It's business. They will be o.k.. Because they're good guys. I wish them luck. Probably, they're both happy with all of this. I would be. Life goes on. It's what it is. They are both GIANTS in the coin world. They know that. And so does everybody else. Hell. Enjoy life. It's all we got.
I reopened this just to see it again!
Those corporate 'releases' all seem to be made off the same form, just inserting the name of a particular company in the blank.
In fairness, Bush bailed out Chrysler and GM with TARP money in December 2008. I'm not saying that the continued stimulus thereafter didn't help. The 2009 Chapter 11 also helped the companies financially.
Some major shakeups. I'm curious to see what happens next.
I'm available if PCGS needs a new CTO. I'll run all the windows updates and forum board patches.
Based on the cult following, the biggest innovation in the industry the past 10 years has been...stickers.
So maybe Don and David have left for the much more lucrative sticker business. After all. competition is good. CAC, WAC and HAC
https://finance.yahoo.com/chart/CLCT#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
I can state for a fact, many insiders in the biz are NOT taking this well. Plus, they are gravely concerned who might be the new Prez.
I do fully support PCGS and Joe Orlando, but I am concerned about what they are thinking.
Curious to what extent in your view beaning has impacted the questioned sustainability of "the current business model," if at all?