Best Of

@jmlanzaf said:

@Desert Moon said:

@jmlanzaf said:
Disagree. Somewhat.

Would you expect the same level of customer service from the mom & pop bodega on the corner as you would from Walmart headquarters? It is much easier for a company with 100 customers for the owner to answer the phone directly on the 2nd ring. It is much harder for a company with 100,000 customers to have that same level of contact.

A student will get much less hand holding at Ohio State University in classes of 1000 than they do at Roberts Wesleyan in classes of 30.

Hey I am a 'pop' bodega in the coin world and my customer service to my customers is full attention to anyone who needs it with quick response and as much is needed to make the customer happy. If I wanted to grow, it would not change, because first rate customer service is as important as any other aspect of running a buisness. If I transitioned to a mega company size, as CEO I would still provide the same level of customer service as I do today. Clearly IMO, mega companies that minimize CS are only hurting their buis. But honestly these days, lousy CS is the norm, that is why CAC/CACG, GC, etc. are so refreshing and why they continue to gain in market share (in part)...............

I was a professor who taught classes with 350 and classes with as little as 6. And all of those students has a much personal attention as they needed. Mostly classes of high enrollment are straightforward and routine, so very few students need that hand holding. HST, classes that large also have TAs to help with that needed personal attention so the customer service numbers also are expanded to handle the need. So not sure that analogy completely works when talking about customer service for a grading company.

I teaxh classes of 250 with no TAs. And there is little doubt you get less attention at OSU than a small liberal arts college. YMMV. My class of 12 has a very different vibe than my class if 250 and my relationship with the students is different. There is class size literature available. But, again, YMMV.

Call a large corporation, you'll get an AI or a call center. Call a mom and pop and you'll get mom or pop.

I'm not saying to accept bad CS. I just don't think it's exactly fair to compare two organizations of radically different size. And I'm not a PCGS fanboy. I use NGC more than PCGS.

Flagged twice - for the next-to-last and the last sentence in your post.

😉😉

@cladking said:
If you check five rolls a week (and no one else does) you'll find one within ten years.

So you're telling me there's a chance...

@cladking said:
If you check five rolls a week (and no one else does) you'll find one within ten years.

Would you prefer to be placed and perpetual hold?
What is PCGS to do with unexpected high volume of incoming calls?
And, before you state, "hire more phone operators" keep in mind the issue you came upon probably isn't a constant.