Filing complaints against a PNG member......

Manorcourtman · September 17, 2014 12:15AM

I tried to find a form or link on the PNG website but found none. Can someone provide a link or better info on the process?

commoncents05 · September 17, 2014 12:20AM

You mean outing them on the forum isn't Step 1?

-Paul

bolivarshagnasty · September 17, 2014 12:30AM

<< <i>You mean outing them on the forum isn't Step 1?

I think that would get you banned.

Manorcourtman · September 17, 2014 12:35AM

Just looking for info thanks!

dbcoin · September 17, 2014 12:38AM

the PNG protects dealers, not collectors.

DaveWcoins · September 17, 2014 12:49AM

Send an email to them via their website, advise them that you have a complaint against a dealer member, and ask how to proceed:

PNG Website -- Contact Us

drwstr123 · September 17, 2014 12:50AM

With no obvious means of reporting, I would send my concern to the President and Cc the rest of the Board of Directors...
LINKY

FredWeinberg · September 17, 2014 12:50AM

On the PNG Website, front page,
is a "Contact" and right below it
is Bob Brueggeman's contact info.

If you have a complaint, please
call directly and ask for Bob, or
send an email. They are very
responsive, and you should receive
a reply to an email within an hour;
if Bob is in the office, you'll be able
to talk to him directly, or get a return
phone call back in a very timely manner.

PNG protects collectors too, for those of
you with an open mind.

Fred Weinberg

Boosibri · September 17, 2014 12:52AM

The responses in this thread sum up the forum...

Funny:

<< <i>You mean outing them on the forum isn't Step 1? >>

Cynical/Troll:

<< <i> the PNG protects dealers, not collectors. >>

Helpful:

<< <i>On the PNG Website, front page,
is a "Contact" and right below it
is Bob Brueggeman's contact info.

If you have a complaint, please
call directly and ask for Bob, or
send an email. They are very
responsive, and you should receive
a reply to an email within an hour;
if Bob is in the office, you'll be able
to talk to him directly, or get a return
phone call back in a very timely manner.

PNG protects collectors too, for those of
you with an open mind.

Fred Weinberg >>

dbcoin · September 17, 2014 1:59AM

troll?

Is the website not pngDEALERS.org ??

Maybe someone can direct me to the pngCOLLECTORS website

Interesting section in the "about" section

The Professional Numismatists Guild does not prohibit those convicted of a felony from applying for PNG membership.

TPRC · September 17, 2014 3:03AM

Well, cynical was a better word. But PNG does protect collectors. If you deal with with a PNG member dealer, you have recourse through the PNG code of ethics, and the PNG collector's Bill of Rights. You can file a complaint and PNG will assist in administering that complaint against its members. You can argue that it is ineffective and that PNG should do more, but it is there and it does provide a remedy. To me, it represents one of the major reasons to deal with PNG dealers.

The ANA has or had similar policies. They have gotten a bit muddled up in the discussions about coin doctoring over the last several years, but they still represent recourse for a collector who has been treated unfairly.

kaz · September 17, 2014 3:13AM

I once complained to the PNG about a member's listing practices on eBay which I felt were misleading. I used the "contact" feature on the PNG website, received a prompt reply that they would look into it and within a short time (to me) the listings were corrected. I was impressed with the response and personal attention. Note: the PNG member in question does not post here as far as I know.

FredWeinberg · September 17, 2014 3:23AM

Wow, I don't think I've ever seen TWO posts in a ROW
that were not negative towards PNG.

Thanks for that.

Any organization can be picked apart by anyone, as we've
seen uncountable times here.

No one, no organization is perfect, but as a member of
the PNG since 1975, I'm proud to be a member of it,
and have seen what PNG has done not only for it's
dealer members (after all, it is made up of dealers),
but also untold benefits in general, and in specific
situations, for collectors too. It's been enormously
beneficial overall for the entire numismatic community;
not everything it does for collectors, dealers, and other
numismatic organizations goes public.

LindeDad · September 17, 2014 3:55AM

I have found any group of professional peers polices it's members rather well in most cases of misconduct by a individual member.

gypsylea · September 17, 2014 5:07AM

I had a disagreement with a PNG member over interpretation of a consignment agreement several years back. I asked that it be arbitrated. The dealer and I both agreed that the contract was ambiguous, but we each felt our interpretation was right. Arbitration was scheduled, but whoever was executive director at that time called me a few weeks ahead of time and suggested a solution that was very favorable to me. I said I would accept that outcome if the dealer would. A few days later there was a check in my mailbox. Nobody had to lose their cool, all very businesslike. Just two reasonable people who needed some help to get over a problem. I would also add that my one issue with a PCGS coin was handled promptly and to my entire satisfaction. This hobby isn't perfect, but there are layers of protection that can help you.

FredWeinberg · September 17, 2014 6:37AM

Bob Brueggeman, PNG Executive Director, does an excellent job
of handling complaints, and/or requests for arbitration, between
collectors & dealers who have a disagreement or problem with
a PNG Member.

The vast majority of complaints/arbitration requests are taken
care of before they get to an official arbitration.

As the previous post said, most complaints can be settled between
two reasonable parties. If one party isn't 'reasonable', the arbitrators
rule based on the evidence, and what is right - not what is right for
the dealer only.

Filing complaints against a PNG member......

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