Dave Wnuck. Redbook contributor; long time PNG Member; listed on the PCGS Board of Experts. PM me with your email address to receive my e-newsletter, and visit DaveWcoins.com Find me on eBay at davewcoins
On the PNG Website, front page, is a "Contact" and right below it is Bob Brueggeman's contact info.
If you have a complaint, please call directly and ask for Bob, or send an email. They are very responsive, and you should receive a reply to an email within an hour; if Bob is in the office, you'll be able to talk to him directly, or get a return phone call back in a very timely manner.
PNG protects collectors too, for those of you with an open mind.
Fred Weinberg
Retired Collector & Dealer in Major Mint Error Coins & Currency since the 1960's.Co-Author of Whitman's "100 Greatest U.S. Mint Error Coins", and the Error Coin Encyclopedia, Vols., III & IV. Retired Authenticator for Major Mint Errors for PCGS. A 49+-Year PNG Member...A full numismatist since 1972, retired in 2022
<< <i>You mean outing them on the forum isn't Step 1? >>
Cynical/Troll:
<< <i> the PNG protects dealers, not collectors. >>
Helpful:
<< <i>On the PNG Website, front page, is a "Contact" and right below it is Bob Brueggeman's contact info.
If you have a complaint, please call directly and ask for Bob, or send an email. They are very responsive, and you should receive a reply to an email within an hour; if Bob is in the office, you'll be able to talk to him directly, or get a return phone call back in a very timely manner.
PNG protects collectors too, for those of you with an open mind.
Well, cynical was a better word. But PNG does protect collectors. If you deal with with a PNG member dealer, you have recourse through the PNG code of ethics, and the PNG collector's Bill of Rights. You can file a complaint and PNG will assist in administering that complaint against its members. You can argue that it is ineffective and that PNG should do more, but it is there and it does provide a remedy. To me, it represents one of the major reasons to deal with PNG dealers.
The ANA has or had similar policies. They have gotten a bit muddled up in the discussions about coin doctoring over the last several years, but they still represent recourse for a collector who has been treated unfairly.
I once complained to the PNG about a member's listing practices on eBay which I felt were misleading. I used the "contact" feature on the PNG website, received a prompt reply that they would look into it and within a short time (to me) the listings were corrected. I was impressed with the response and personal attention. Note: the PNG member in question does not post here as far as I know.
Wow, I don't think I've ever seen TWO posts in a ROW that were not negative towards PNG.
Thanks for that.
Any organization can be picked apart by anyone, as we've seen uncountable times here.
No one, no organization is perfect, but as a member of the PNG since 1975, I'm proud to be a member of it, and have seen what PNG has done not only for it's dealer members (after all, it is made up of dealers), but also untold benefits in general, and in specific situations, for collectors too. It's been enormously beneficial overall for the entire numismatic community; not everything it does for collectors, dealers, and other numismatic organizations goes public.
Retired Collector & Dealer in Major Mint Error Coins & Currency since the 1960's.Co-Author of Whitman's "100 Greatest U.S. Mint Error Coins", and the Error Coin Encyclopedia, Vols., III & IV. Retired Authenticator for Major Mint Errors for PCGS. A 49+-Year PNG Member...A full numismatist since 1972, retired in 2022
I had a disagreement with a PNG member over interpretation of a consignment agreement several years back. I asked that it be arbitrated. The dealer and I both agreed that the contract was ambiguous, but we each felt our interpretation was right. Arbitration was scheduled, but whoever was executive director at that time called me a few weeks ahead of time and suggested a solution that was very favorable to me. I said I would accept that outcome if the dealer would. A few days later there was a check in my mailbox. Nobody had to lose their cool, all very businesslike. Just two reasonable people who needed some help to get over a problem. I would also add that my one issue with a PCGS coin was handled promptly and to my entire satisfaction. This hobby isn't perfect, but there are layers of protection that can help you.
Collector since adolescent days in the early 1960's. Mostly inactive now, but I enjoy coin periodicals and books and coin shows as health permits.
Bob Brueggeman, PNG Executive Director, does an excellent job of handling complaints, and/or requests for arbitration, between collectors & dealers who have a disagreement or problem with a PNG Member.
The vast majority of complaints/arbitration requests are taken care of before they get to an official arbitration.
As the previous post said, most complaints can be settled between two reasonable parties. If one party isn't 'reasonable', the arbitrators rule based on the evidence, and what is right - not what is right for the dealer only.
Retired Collector & Dealer in Major Mint Error Coins & Currency since the 1960's.Co-Author of Whitman's "100 Greatest U.S. Mint Error Coins", and the Error Coin Encyclopedia, Vols., III & IV. Retired Authenticator for Major Mint Errors for PCGS. A 49+-Year PNG Member...A full numismatist since 1972, retired in 2022
Comments
-Paul
<< <i>You mean outing them on the forum isn't Step 1?
I think that would get you banned.
PNG Website -- Contact Us
LINKY
is a "Contact" and right below it
is Bob Brueggeman's contact info.
If you have a complaint, please
call directly and ask for Bob, or
send an email. They are very
responsive, and you should receive
a reply to an email within an hour;
if Bob is in the office, you'll be able
to talk to him directly, or get a return
phone call back in a very timely manner.
PNG protects collectors too, for those of
you with an open mind.
Fred Weinberg
for PCGS. A 49+-Year PNG Member...A full numismatist since 1972, retired in 2022
Funny:
<< <i>You mean outing them on the forum isn't Step 1? >>
Cynical/Troll:
<< <i> the PNG protects dealers, not collectors. >>
Helpful:
<< <i>On the PNG Website, front page,
is a "Contact" and right below it
is Bob Brueggeman's contact info.
If you have a complaint, please
call directly and ask for Bob, or
send an email. They are very
responsive, and you should receive
a reply to an email within an hour;
if Bob is in the office, you'll be able
to talk to him directly, or get a return
phone call back in a very timely manner.
PNG protects collectors too, for those of
you with an open mind.
Fred Weinberg >>
Latin American Collection
Is the website not pngDEALERS.org ??
Maybe someone can direct me to the pngCOLLECTORS website
Interesting section in the "about" section
The Professional Numismatists Guild does not prohibit those convicted of a felony from applying for PNG membership.
The ANA has or had similar policies. They have gotten a bit muddled up in the discussions about coin doctoring over the last several years, but they still represent recourse for a collector who has been treated unfairly.
Tom
that were not negative towards PNG.
Thanks for that.
Any organization can be picked apart by anyone, as we've
seen uncountable times here.
No one, no organization is perfect, but as a member of
the PNG since 1975, I'm proud to be a member of it,
and have seen what PNG has done not only for it's
dealer members (after all, it is made up of dealers),
but also untold benefits in general, and in specific
situations, for collectors too. It's been enormously
beneficial overall for the entire numismatic community;
not everything it does for collectors, dealers, and other
numismatic organizations goes public.
for PCGS. A 49+-Year PNG Member...A full numismatist since 1972, retired in 2022
of handling complaints, and/or requests for arbitration, between
collectors & dealers who have a disagreement or problem with
a PNG Member.
The vast majority of complaints/arbitration requests are taken
care of before they get to an official arbitration.
As the previous post said, most complaints can be settled between
two reasonable parties. If one party isn't 'reasonable', the arbitrators
rule based on the evidence, and what is right - not what is right for
the dealer only.
for PCGS. A 49+-Year PNG Member...A full numismatist since 1972, retired in 2022