Hi from newbie Palm Beach Coins, LLC

ILoveFUN · May 21, 2007 3:05AM

Hello everyone,
What fun this has been! Thiswas a most interesting thread!

One of your members was kind enough to inform us of our mistake on eBay and encouraged us to introduce ourselves. I know everyone loves a good game of espionage, so I'm sorry to disappoint: Palm Beach Coins, LLC is a legitimate company with pretty good coin stock. Yes, we are newbies to both eBay and the online coin business in general and you are right; the consistency of our photos on eBay leave much to be desired. Our coin collection comes from just a handful of collectors/investors who, like me, are novices in this wonderful hobby. Yes, some of our pictures are inconsistent, but that's because we received the pix from different photographers, (some of them have no professional experience with coins). The worst ones probably came from me. I'm shooting with a simple Cannon Powershot S400 Digital Elph at 4 megapixels.

I sincerely appreciate the wonderful attention and critical observations you have provided in your assessment of our site and eBay activities. (As newbies, we need all the guidance we can get.) While the observations were all over the map, the logic was, for the most part, sensible and practical. Some of you, however, are quite observant and wise; Storm888 was my favorite as he was 100% correct in his assessment.

Let me see if I can answer some of your posted questions:

The owner of Palm Beach Coins, LLC has been buying on eBay, Heritage and others for many years. His eBay handle is Getaways4bid. We posted his eBay name with our listings so that we could verify a track record of successful purchases. Apparently, that didn't work the way we hoped.

As for our Reserves, you will find that they are below suggested PCGS prices.

Our shipping price was, admittedly, high at $14. This was a guesstimate that was thrown in before we had a chance to settle on a carrier. We will be bringing that more in line with the US Postal Service.

As for torinocobra71 offering to visit us, please stop by! We are located 6/10 of a mile south of the PGA - US 1 Highway intersection, on US 1. Make a left at the stoplight (which will be in front of Old Port Cove). We are in the Cove Plaza shopping center. Go to Old Port Cove Real Estate and ask for OPC Management.

Reading all your comments has been extraordinarily fun and educational. I will take ALL your advice to heart and begin immediately to fix the issues that made anyone hesitate (starting with deleting my website address from my eBay listings. I truly didn't know that that was not acceptable.) I also didn't know that we should have spent more time building up a positive Feedback account. Maybe we'll pull our higher end coins off the market and sell only the less expensive ones until we reach 10 or more positive FB.

Again, thank you for your attention and observations. I hope you will continue to share your knowledge and guidance with us as we attempt to share our coins with collectors such as yourselves.

Sincerely,
Rick E.
Palm Beach Coins

ChuckC · May 21, 2007 3:17AM

ONETHREE · May 21, 2007 3:18AM

Hey welcome to the forums. Just thought I would post the info from the Florida secretary of state to show your status. Perhaps I will stop by sometime. I am a couple miles down US1 from you.

Link to Info

Florida Limited Liability Company
PALM BEACH COINS LLC
Filing Information
Document Number L07000026797
FEI Number NONE
Date Filed 03/12/2007
State FL
Status ACTIVE
Effective Date 03/12/2007
Total Contribution 0.00

Principal Address
1200 US HWY #1
SUITE E
NORTH PALM BEACH FL 33408
Mailing Address
1200 US HWY #1
SUITE E
NORTH PALM BEACH FL 33408
Registered Agent Name & Address
DEMOTT, ALFRED S III
1200 US HWY #1
SUITE E
NORTH PALM BEACH FL 33408 US
Manager/Member Detail
Name & Address
Title MGR
DEMOTT, ALFRED S III
1200 US HWY #1, SUITE E
NORTH PALM BEACH FL 33408
Annual Reports
No Annual Reports Filed
Document Images
03/12/2007 -- Florida Limited Liability

StrikeOutXXX · May 21, 2007 3:19AM

Here is the link to the original thread the OP tried to link:
original thread he's responding to.

I have to admire your approach to this, many people 'Invited" to our forum come on here with quite a different attitude than yours. I hope things go well for you in the future.

Russ · May 21, 2007 3:19AM

Russ, NCNE

Longacre · May 21, 2007 3:22AM

Welcome!

storm888 · May 21, 2007 3:48AM

I know we are all glad that you stopped by.

Please understand that nothing that was said
in the original thread was meant to degrade
your EBAY efforts or to hurt your feelings. MANY
of the folks here are quite experienced at rooting
out good/bad listings; sometimes, we get caught-up
in the Columbo moment and forget that there is
a real person at the receiving end of our discourse.

There are ALOT of helpful folks here, and they have
an encyclopedic knowledge of coins. ALL are very
happy to assist new EBAYers, and most are always
looking to expand their collections.

Please do not be a stranger.

Good Luck !

BlackBeard · May 21, 2007 3:49AM

to the forums! Well handled response, might I add.

BlindedByEgo · May 21, 2007 3:52AM

May you enjoy a long and successful stay here at the best coin forum in da woild.

ModernCrapNut · May 21, 2007 4:00AM

Welcome to the forums. If you would like to improve your coin photography, here are a couple of good articles by one of the best coin photographer.

Link to photography articles

With Mark's help I've been able to get this shot with a 4 megapixel camera

etexmike · May 21, 2007 4:15AM

Hello and

to the forums.

Enjoy your stay here.

-------------

etexmike

jobiwan115 · May 21, 2007 4:33AM

Welcome to the forums! I remember this thread well, and really enjoyed your response to the questions that were raised, as well as your refreshing good attitude.

N8 · May 21, 2007 8:02AM

Hey now, the "simple Cannon Powershot S(D)400 Digital Elph at 4 megapixels" isn't that bad... its what I use and it gets the job done.

Do a search on photography here and you will get tons of helpfull info on taking good coin pics - no matter what type of camera you use(well, most types).

Oh yeah,

Goldbully · May 21, 2007 9:35AM

Rick,

Welcome to the forum.

I started the infamous thread that got this thing started.

I believe I owe you an apology for the stance I took.

Thanks for being a stand up guy, and good luck to you with your eBay store.

You certainly proved to be the exception in this case.

Post away!!!!!

DorkGirl · May 21, 2007 9:45AM

Swampboy · May 21, 2007 10:35AM

and please enter me in your most generous giveaway.

ILoveFUN · May 21, 2007 11:28PM

Hi again.
Thank you very much for the warm welcome. I appreciate the support. Our company has been participating on the eBay site only about a month and there is somewhat of a learning curve; at least when it comes to unwritten issues, like what to do with "buyers" that seem bent on just harassing the seller.

Case in point: Just Sunday a 'buyer' named kizer.hoover (2) outbid everyone to purchase our 1885-S $10 Liberty Head gold coin (PCGS MS63) and we received an eBay email on Monday that said he paid for it through Paypal. Well, our Paypal account showed no deposit all day, so I figured it will be here today (Tuesday). Imagine my surprise when I found, instead, a very negative product feedback on the same coin! A coin that has never left our office, nor has it been paid for! How can one be expected to grow a business when we have to deal with such behavior? To add insult to injury, his negative FB even erased my one positive!

You can read my FB here.
We don't even deal in SGS! (just PCGS and NGC).

Oh well, I didn't mean to vent, but I knew this forum would understand what I'm currently experiencing. Does anyone have any advice as to how to fix this? Should I return negative feedback or request a mutual retraction (even though I haven't written a single line of text)? I have emailed this individual suggesting that he meant his negative FB for someone else and to remove it from our page. Any suggestions?

Rick E.
Palm Beach Coins

ILoveFUN · May 21, 2007 11:43PM

Hey Goldbully,
No apologies necessary, my friend. At least you brought me in from out in the cold. It's very nice to be in the company of experts, no matter how I got here.

We're most grateful for any qualified attention. And JoFlax was right; we did get quite a few hits on our website because of your thread! (That was pretty exciting by itself!)

Rick E.
Palm Beach Coins

ILoveFUN · May 22, 2007 12:34AM

To: ModernCrapNut;
Thanks so much for the photography link. I will read it religiously!
I never imagined shooting something standing still would present so many challenges. : ) But, isn't that part of the fun of this hobby? Excellent shot of that 2006 WL, by the way!

N8: Thanks for the encouragement on our Cannon Powershot 4 megapixel. It is my personal camera and I just know I can get better shots from it (it's a better camera than I am a photographer). It probably has something to do with my lighting (and background, tripod, etc). Wish me luck!

Rick E.

ILoveFUN · May 22, 2007 1:26AM

To: ChuckC, OneThree, StrikeoutXXX, Russ, Longacre, Blackbeard, BlindedByEgo, Etexmike, Jobiwan115, DorkGirl and Swampboy,

Thank you for your very warm welcome. You are quite kind to offer your well wishes. This forum looks to be alot of fun (and very educational). Even though I am newbie, I hope to bring some level of qualified participation to this forum. If nothing else, I will keep you challenged with ridiculous newbie questions. : ) (I promise to use the Search function as much as possible first, though).

To: Storm88,
I appreciate your kind explanation. Rest assured that no one's feelings were hurt and I understand completely how this works. I might be a newbie when it comes to selling coins on eBay, but I've been a member of some auto forums for about 7 years. We get all kinds too.
For the most part, I've learned that the cream rises to the top. And this particular board seems to have some very nice people.

Thanks again for your generous welcomes.

Rick E.

mrpotatoheadd · May 22, 2007 1:59AM

<< Just Sunday a 'buyer' named kizer.hoover (2) outbid everyone to purchase our 1885-S $10 Liberty Head gold coin (PCGS MS63) and we received an eBay email on Monday that said he paid for it through Paypal. Well, our Paypal account showed no deposit all day, so I figured it will be here today (Tuesday). >>

PayPal payments generally show up in your account immediately. If the payment is sent using the wrong (misspelled or whatever) email address though, you won't receive it and you'd never know about it unless the buyer tells you he sent it. Since he thinks he sent it, you might ask him to verify the email address he used.

<< Does anyone have any advice as to how to fix this? Should I return negative feedback or request a mutual retraction (even though I haven't written a single line of text)? I have emailed this individual suggesting that he meant his negative FB for someone else and to remove it from our page. Any suggestions? >>

I wouldn't leave feedback just yet. You can go into your feedback profile and add a comment to the feedback he left for you explaining your side of things. Since the item referenced in your feedback is not the one you sold, it's possible the buyer confused you with another seller- maybe you can straighten things out with him? If he did leave feedback for you that he meant for another seller, it is possible for him to get the comment he left for you removed. Once things have been resolved (or not), you can reconsider what you feel about how the transaction has gone and leave whatever feedback you feel is appropriate.

edited to add... ignore my suggestion to wait on leaving feedback- it looks like the guy is a nut. I'm not sure I'd want to waste time trying to reason with him.

slucas · May 22, 2007 2:30AM

Welcome Rick and thanks for your honest responses. There are a bunch of great people here who will help keep this wonderful hobby honest. Please post your eBay questions here, someone here has "already been there, done that" as they say. MAke sure you check out the rules other sellers employ. these rules come from experience (the painful kind). Hang in there, there are plenty of honest ethical ebay buyers out there and you'll get you feedback rating up there.

Russ · May 22, 2007 2:55AM

<< Case in point: Just Sunday a 'buyer' named kizer.hoover (2) outbid everyone to purchase our 1885-S $10 Liberty Head gold coin (PCGS MS63) and we received an eBay email on Monday that said he paid for it through Paypal. Well, our Paypal account showed no deposit all day, so I figured it will be here today (Tuesday). Imagine my surprise when I found, instead, a very negative product feedback on the same coin! A coin that has never left our office, nor has it been paid for! How can one be expected to grow a business when we have to deal with such behavior? To add insult to injury, his negative FB even erased my one positive! >>

That buyer is some kind of psycho freak. This is the feedback he's left so far:

Feedback / Item Left for Date / Time
BAD SELLER! WHIZZED COINS! POLISHED COINS! NOT AS DESCRIBED! BUYER BEWARE! SCAM! Seller: jhamrickcoins ( 706) May-21-07 19:20
1826 Capped Bust 25C PCGS VF30 (#330117483896) -- View Item

BAD SELLER! WHIZZED COINS! POLISHED COINS! NOT AS DESCRIBED! BUYER BEWARE! SCAM! Seller: valljewel ( 1712) May-21-07 19:19
1835 CAPPED BUST 1/2 DIME GRADED XF 45 "NGC" NO RESERVE (#320109726301) -- View Item

BAD SELLER! WHIZZED & POLISHED SGS JUNK! NOT AS DESCRIBED! Bait & SWITCH! SCAM! Seller: pbcoinsllc ( 0 ) May-21-07 19:18
1885-S $10 Liberty Head Gold Coin PCGS MS63 (#330119739296) -- View Item

BAD SELLER! WHIZZED COINS! POLISHED COINS! NOT AS DESCRIBED! BUYER BEWARE! SCAM! Seller: homeconnector ( 272) May-21-07 08:31
1833 EARLY TYPE SILVER CAPPED BUST HALF DIME MS63 H10C (#230129215518) -- View Item

Great Coin, Fast Shipping, and Great Communication Seller: sterlingrarecoininc ( 9642) May-18-07 20:29
1826 CAPPED BUST HALF DOLLAR X.F. (#300108253676) -- View It

You need to NEG HIM NOW. You also need to contact eBay and demand that his neg be removed since there will be no record of him paying for the coin.

Russ, NCNE

ziggy29 · May 22, 2007 3:01AM

Given what Russ just posted, I would agree -- this isn't a misunderstanding; it's malicious. Neg him now -- be firm and factual but civil and calm -- and also add a response to the feedback you received in a similar vein.

Inviting people to check out his feedback left for others might be instructive.

You might even be able to get this neg removed.

[Edit to add: This yahoo is Exhibit A about the pitfalls of leaving feedback as a seller before getting an acknowledgment from the buyer that they received the item and all is well. Looks like some other sellers were burned by that here.]

[Another edit to add: Needless to say, this guy has been blocked.]

mrpotatoheadd · May 22, 2007 3:09AM

kizer.hoover (2) is now kizer.hoover (1)- looks like one of the other sellers he left a neg for took exception.

ILoveFUN · May 22, 2007 3:43AM

Thanks guys,
I'll start to move on this as you suggested.

Ebay doesn't exactly come across in their literature as being very helpful in these types of situations, but it's obvious that this 'buyer' has issues. Wish me luck.

Thanks again!

Rick E.

jobiwan115 · May 22, 2007 5:23AM

Rick E, I would love to tear into this idiot non-paying buyer on your behalf. It's jerks like him that make me glad I buy, not sell on the Bay.

I see you have some Franklins for sale. I'm not into those, but I hope to give you some business shortly on other items you might list, to get your feedback going in the proper direction.

Joe

storm888 · May 22, 2007 5:38AM

A couple of things..............

1. File an NPB on the kizer NOW. If he fails to respond in 7-days,
EBAY may - at their discretion - remove the NEG he left you.
(A NPB who has NOT left FB and does NOT respond, is NOT
allowed to leave FB.) Make sure to close your NPB promptly
at the end of 7-days.

2. This is speculation. It appears, by the pattern, that the
kizer MAY be working to damage certain coin dealers for
the benefit of one or more other coin dealers. (Either that,
or he is just demented.)

The kizer should be NEGd now. I would NOT ask him for a
mutual WD. Any direct contact with him will only weaken
your position.

storm888 · May 22, 2007 5:41AM

If the kizer is NARUd before July 2, 2007,
the NEG he left you will be automatically
removed.

Russ · May 22, 2007 5:47AM

In addition to the above, contact the other sellers he did this to and ask them to also contact eBay about this fruitcake.

Russ, NCNE

ricko · May 22, 2007 5:58AM

Welcome aboard, and follow the excellent advice above... enjoy, Cheers, RickO

storm888 · May 22, 2007 6:03AM

Rick E. PBCLLc:

Please turn on your "private message" (PM) function.

Thanks.

TorinoCobra71 · May 22, 2007 7:04AM

...............As for torinocobra71 offering to visit us, please stop by! We are located 6/10 of a mile south of the PGA - US 1 Highway intersection, on US 1. Make a left at the stoplight (which will be in front of Old Port Cove). We are in the Cove Plaza shopping center. Go to Old Port Cove Real Estate and ask for OPC Management............

I took Rick up on his offer and went to visit him at his office. The company sells coins on consignment, I was mistaken in my thought in thinking they were a coin shop!

Rick was one real pleasant fellow. We had a brief 10-15 minute conversation and he answered all questions I asked. While we were talking he showed me a couple of PCGS Blue Boxes full of PCGS slabbed coins they had for sale. They were almost ALL GEM!!! I got esp. excited when I saw a 1911-D Saint in PCGS MS66! I thought I had died and gone to heaven! Cant wait to see what this will fetch for on the bay!

Rick thanks for giving me part of your day to meet you and your company. I wish you the best of the best for your sales on Ebay!

TorinoCobra71

storm888 · May 22, 2007 8:49AM

Lucky day for PBC.

The kizer just carped his nest.

The NEG left by kizer will now be removed, if PBC
simply asks EBAY to remove it.

////////////////////

PS: PBC...Please turn on your PM in your preferences
panel. It is the little "lock" icon.

Swampboy · May 22, 2007 8:57AM

Nice legwork TorinoCobra71.

ziggy29 · May 22, 2007 9:11AM

<< Lucky day for PBC.

The kizer just carped his nest. >>

Oh my word. Lucky day indeed.

That negative feedback is good as gone, and this guy might be as good as NARU'd. His followup to the response proved his mental instability.

This may not last long

I wonder if he had to intentionally misspell those two words to get it past a filter.

N8 · May 22, 2007 9:52AM

<His followup to the response proved his mental instability. >

To say the least.... that kind of stuff makes me mad

storm888 · May 22, 2007 10:01AM

"...that kind of stuff makes me mad."

////////////////////////////////////////////////////////

Not as mad as it makes EBAY.

foodude · May 22, 2007 10:10AM

Welcome

ModernCrapNut · May 22, 2007 11:10AM

Obviously an idiot, but it will make seller complaints about him go in their favor. There are some good arguments for abortion and this guy is one of them.

cladking · May 22, 2007 11:34AM

Welcome aboard.

ILoveFUN · May 22, 2007 11:36AM

Hi Guys,
I'm back. Was workng late, and I'm sorry to have missed all of the great conversations here, but it's great to read all of your posts.

TorinoCobra71, thanks again for coming by! I enjoyed our conversation very much. It was great meeting a member of this forum (especially a Master Collector!). I'm glad you enjoyed the coins I had on hand this afternoon. The coins I showed you was a small sample of what I have on our website, so if you get the time, please peruse the site (pbcoin.com) and tell me how the rest of our collection stands up to what the forum members would like to see. The last thing I want to do is to waste anyone's time with inventory that is below par.

jobiwan, let me know what you might be interested in and I'll try to get it on eBay for you. I appreciate your offer of help with my FB.

Rick

ILoveFUN · May 22, 2007 11:52AM

Hey Storm888!
I just turned on my PM. Thanks for the great guidance on how to approach ebay.

Here's my first newbie question: What's an NPB and NARU? I'll kick 'em into play, but I have no idea what they are.

Clueless Rick

storm888 · May 22, 2007 12:12PM

NPB = non-paying bidder.

An NPB complaint can be filed via the dispute-console
on your My EBAY Page.

NARU = Not A Registered User.

NARU is what kizer will be when EBAY sees what he wrote in your FB.

///////////////////////////////////////////////////

Free TIP for all:

Many experienced sellers have great luck at baiting PITA buyers into
using curse-words/hate-speech in any imminent and unwarranted
NEGative FB. Such bait is usually an off-EBAY email that uses "bad
language," or presses some other "button" the PITA is presumed
to have. Some sellers use phone calls to press these buttons.

If the PITA gets mad enough, he/she will often step over the line
in their FB comments, and EBAY will quickly remove their NEG.

DISCLAIMER: I neither approve nor endorse the use of such tactics.
This information is presented solely for informational and entertainment purposes.

ziggy29 · May 22, 2007 12:35PM

By the way, it hasn't been noted that I've seen, but this kiser idiot left feedback saying this was an SGS POS abut 24 hours after the auction ended.

Even if he hadn't screwed the pooch by dropping the N-word, isn't that some evidence that this guy is unhinged?

ILoveFUN · May 22, 2007 12:44PM

That's exactly what I thought.
He bought it on Sunday and by yesterday or last night he had Neg'd me. The coin hadn't even left my office yet!

Rick

Thanks again Storm888 for the info! This should help me clear up the bad negitive rating. All of you guys (and girls) are just great. You all are worth your weight in gold to me and everyone in my office.

jobiwan115 · May 22, 2007 1:51PM

<< jobiwan, let me know what you might be interested in and I'll try to get it on eBay for you. I appreciate your offer of help with my FB.

Rick >>

Rick, I'm currently interested in Capped Bust Halves, and Indian Head Cents. My budget is more modest than the ones you have listed on pbcoins.com, though

I also like browsing Morgan Dollars.

Joe

goldboy · May 22, 2007 2:18PM

Good show! Welcome, I'm somewhat new myself.....................................

ILoveFUN · May 22, 2007 11:08PM

Hey Joe,
I will ask our consignment investors if they have any Capped Busts, Indian Head cents and Morgan dollars they'd like to part with, and I will personally be on the lookout at the shows down here in South Florida. Any particular years? Do you prefer slabbed or raw? PCGS or NGC? And what's your budget for the coins in question? I'm going to a small show tonight, in fact, so I'll search some tables for you.

Rick

ILoveFUN · May 22, 2007 11:20PM

BTW Guys,

I was going over my notes on this Kizer.hoover character and on Monday he had sent me an email saying that he had made his Paypal payment (totally false, nothing but air in the account), but he left his name and mailing address. This may help anyone else here when this guy bails out of kizer.hoover and returns to ebay with another identity.

Paypal payment has been sent. please ship Express to
Benjamin Kock
2012 Franklin Ave. NE
Cedar Rapids, IA 52402

Does anybody know him?

Rick

ziggy29 · May 22, 2007 11:41PM

<< BTW Guys,

I was going over my notes on this Kizer.hoover character and on Monday he had sent me an email saying that he had made his Paypal payment (totally false, nothing but air in the account), but he left his name and mailing address. This may help anyone else here when this guy bails out of kizer.hoover and returns to ebay with another identity. >>

Have you been in touch with any of the other sellers who were slammed by this loser? It might be interesting to compare notes, especially where this name and address are concerned, and to make sure all the others who were slimed know this so they can get this guy out of here and wipe the negs from their record.

Hi from newbie Palm Beach Coins, LLC

Comments

Leave a Comment