I withdrew my negative feedback even though accurate.
notwilight
Posts: 12,864 ✭✭✭
Bought a refurbished laptop, received it non-functional. Contacted seller and he said something to the effect of "Not my problem, contact Dell for warranty. 40% restocking fee." I explained to him that he can't ship a DOA laptop and wash his hands of it. I know all the paypal and ebay rules and not only will he have to refund 100% but pay shipping both ways. he got much nicer after that. I really don't know if it was dead when he shipped it or not.
I contacted Dell, they diagnosed a new mother board. It shipped express from texas within 2 hours and the technicial picked it up the next afternoon and came to my house to install it. I am sold on Dell products and customer service after this.
I thought about it a couple of weeks and left feedback "DOA. Had to call Dell for service. Threatened with 40% restocking fee. Avoid seller."
Got a couple of apologetic, frantic, and obviously naive emails from the seller. I responded that I had left honest feedback and he should have had warranty work done before shipping.
Got another very stressed out email the next day showing how much he feared for his future selling on ebay. As a seller I understood his stress. Although my feedback was honest, I decided it didn't fit the crime. Impacting his ability to feed his family was too harsh and I changed it to something like "Great computer. Arrived with problems but Dell repaired under warranty" which is also factually correct.
How does this apply to coins? Ebay has created an environment where leaving honest, negative feedback, even when deserved, may be too harsh a punishment in my opinion. Make sure the punishment fits the crime. In the future I will reserve negative feedback for situations where I am sure the seller was trying to be deceptive or misleading (scammers).
--jerry
I contacted Dell, they diagnosed a new mother board. It shipped express from texas within 2 hours and the technicial picked it up the next afternoon and came to my house to install it. I am sold on Dell products and customer service after this.
I thought about it a couple of weeks and left feedback "DOA. Had to call Dell for service. Threatened with 40% restocking fee. Avoid seller."
Got a couple of apologetic, frantic, and obviously naive emails from the seller. I responded that I had left honest feedback and he should have had warranty work done before shipping.
Got another very stressed out email the next day showing how much he feared for his future selling on ebay. As a seller I understood his stress. Although my feedback was honest, I decided it didn't fit the crime. Impacting his ability to feed his family was too harsh and I changed it to something like "Great computer. Arrived with problems but Dell repaired under warranty" which is also factually correct.
How does this apply to coins? Ebay has created an environment where leaving honest, negative feedback, even when deserved, may be too harsh a punishment in my opinion. Make sure the punishment fits the crime. In the future I will reserve negative feedback for situations where I am sure the seller was trying to be deceptive or misleading (scammers).
--jerry
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Comments
<< <i> Ebay has created an environment where leaving honest, negative feedback, even when deserved, may be too harsh a punishment in my opinion. >>
Yep, this is the big problem. Tying feedback to fees.
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it's a nice break from 25th ASE threads.
He might have avoided the situation altogether if he had seen your negative feedback.
At any rate, you and the other guy should have purchased the computer from Russ/Compucheap.
<< <i>How does this apply to coins, again? >>
ebay applies to coins.
<< <i>In this case, I would have left it as negative feedback. What if the next buyer is not so facile with ebay and PayPal and gets a DOA computer for his son/daughter for school and gets stuck with it? And has to buy another? And also has financial troubles?
He might have avoided the situation altogether if he had seen your negative feedback.
At any rate, you and the other guy should have purchased the computer from Russ/Compucheap. >>
Except the seller was correct that the computer was covered by warranty. it was his attitude that earned him the negative. The Dell service call could not have been easier. The guy came to my home at 630 pm to be convenient for me. --jerry
Speaking of great service, just wrapped up a computer virus problem with great personalized service from webroot. Recommend their computer protecton software to anyone in the market. They spent hours on the phone with me making sure I was taken care of.
Velocity, Not Valuation Defines A Bubble.
<< <i>I don't agree, bad sellers get bad feed back and if they are mess up but are decent they get neutral. most sellers take the hit and move on hopefully in a better direction. Ebays feedback system if too harsh should be address by the major power sellers to the corporate powers that be. If people Ebay cares about say something they will listen and that is the capitalism system so many here love, we should let it work. >>
Power sellers like me know how to fit into the system and avoid the negs. This guy got a learning experience. he screwed up but wasn't trying to screw me. Remember I bought from him because he had the best price. got a $1600 laptop refurbished with full warranty for $998.
I see quite a few people here aren't agreeing with me. In principle, I agree with you. That is why I left the neg in the first place. But if you were a small guy seller trying to help feed your family by selling on ebay in a poor economy then you might hope buyers wouldn't be as tough as the crowd here. This guy didn't go to college and didn't get into med school.
I think it is becoming more clear why I started this thread. A neg has become almost a "death penalty" for small sellers and should not be used on people who screw up but should be saved for those who premeditatedly try to screw you. That is my opinion. I respect your opinion too.
--jerry
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<< <i>I don't agree, bad sellers get bad feed back and if they are mess up but are decent they get neutral. most sellers take the hit and move on hopefully in a better direction. Ebays feedback system if too harsh should be address by the major power sellers to the corporate powers that be. If people Ebay cares about say something they will listen and that is the capitalism system so many here love, we should let it work. >>
Power sellers like me know how to fit into the system and avoid the negs. This guy got a learning experience. he screwed up but wasn't trying to screw me. Remember I bought from him because he had the best price. got a $1600 laptop refurbished with full warranty for $998.
I see quite a few people here aren't agreeing with me. In principle, I agree with you. That is why I left the neg in the first place. But if you were a small guy seller trying to help feed your family by selling on ebay in a poor economy then you might hope buyers wouldn't be as tough as the crowd here. This guy didn't go to college and didn't get into med school.
I think it is becoming more clear why I started this thread. A neg has become almost a "death penalty" for small sellers and should not be used on people who screw up but should be saved for those who premeditatedly try to screw you. That is my opinion. I respect your opinion too.
--jerry >>
Fair enough
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<< <i>I don't agree, bad sellers get bad feed back and if they are mess up but are decent they get neutral. most sellers take the hit and move on hopefully in a better direction. Ebays feedback system if too harsh should be address by the major power sellers to the corporate powers that be. If people Ebay cares about say something they will listen and that is the capitalism system so many here love, we should let it work. >>
Power sellers like me know how to fit into the system and avoid the negs. This guy got a learning experience. he screwed up but wasn't trying to screw me. Remember I bought from him because he had the best price. got a $1600 laptop refurbished with full warranty for $998.
I see quite a few people here aren't agreeing with me. In principle, I agree with you. That is why I left the neg in the first place. But if you were a small guy seller trying to help feed your family by selling on ebay in a poor economy then you might hope buyers wouldn't be as tough as the crowd here. This guy didn't go to college and didn't get into med school.
I think it is becoming more clear why I started this thread. A neg has become almost a "death penalty" for small sellers and should not be used on people who screw up but should be saved for those who premeditatedly try to screw you. That is my opinion. I respect your opinion too.
--jerry >>
Fair enough >>
Agree and agree to disagree. Maybe a neutral is more appropriate.
I think a neutral would be more then fair on your part. MJ
Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
Same here.
<< <i>Wow. I can not share your acolades with Dell but I'm happy for you . Dell and their lack of customer service were the final nail in the coffin for me and PC's. For that I'm actually very grateful. Love my Mac and I'm never looking back.
I think a neutral would be more then fair on your part. MJ >>
Been a diehard Mac user since 1985 ... why would anyone use anything else?
See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
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<< <i>How does this apply to coins, again? >>
ebay applies to coins. >>
Yup. eBay is one of the largest venues for the selling and buying of coins but I'm sure you already knew that.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
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<< <i>How does this apply to coins, again? >>
ebay applies to coins. >>
Yup. eBay is one of the largest venues for the selling and buying of coins but I'm sure you already knew that. >>
Same can be said about selling and buying toasters, but I'm sure you already knew that.
``https://ebay.us/m/KxolR5
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<< <i>
<< <i>
<< <i>How does this apply to coins, again? >>
ebay applies to coins. >>
Yup. eBay is one of the largest venues for the selling and buying of coins but I'm sure you already knew that. >>
Same can be said about selling and buying toasters, but I'm sure you already knew that. >>
Agree. That's why I linked this thread over on the toaster forum.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
Brining this back to coins, would you likely have done the same if your purchase was say, a raw gold AGE?
<< <i>I understand your thinking notwillight. Not sure I would have done the same--You're awefully good natured to give the seller the benefit of doubt.
Brining this back to coins, would you likely have done the same if your purchase was say, a raw gold AGE? >>
Exactly. Remember, I did end up with what I bought. I'm posting on it now and it is an awesome computer. Lets say I had bought 1 oz of raw gold and it got complicated and I had to spend 1 hour of my time to straighten it out. I would be tempted to leave neg feedback but now I wouldn't unless I thought the guy was really trying to scam me for more than just time.
--Jerry
<< <i>The real lesson here is never buy electronics on ebay. >>
Can't agree but it is probably because of guys like you that I get great deals. You have to buy smartly, on ebay and elsewhere. If you are naive enough to think a) all the crooks are on ebay and b) all the sellers on ebay are crooks; then good luck to you. I bought my 52" and 65" big screen TVs on ebay at great prices and bought them back when they were giving 10% rebates. Just bought two new web enabled bluray players too.
There are those who feel the same way about coins on ebay. You have to be careful and choose your dealer wherever you buy coins.
--Jerry
``https://ebay.us/m/KxolR5
I hope you're right and this seller was simply careless, because I'd imagine you'd feel awful if others get scammed by this same seller inthe future and you could have helped to warn them.
Sean Reynolds
"Keep in mind that most of what passes as numismatic information is no more than tested opinion at best, and marketing blather at worst. However, I try to choose my words carefully, since I know that you guys are always watching." - Joe O'Connor
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<< <i>The real lesson here is never buy electronics on ebay. >>
Can't agree but it is probably because of guys like you that I get great deals. You have to buy smartly, on ebay and elsewhere. If you are naive enough to think a) all the crooks are on ebay and b) all the sellers on ebay are crooks; then good luck to you. I bought my 52" and 65" big screen TVs on ebay at great prices and bought them back when they were giving 10% rebates. Just bought two new web enabled bluray players too.
There are those who feel the same way about coins on ebay. You have to be careful and choose your dealer wherever you buy coins.
--Jerry >>
You might have a point about getting great deals. However, that's not my buying model. The problem you had with the computer would have ruined any "deal" for me.
When I shop for electronics, I research what I'm looking for, then buy it new at a local retailer, so I can immediately get a hassle free return/exchange if there are any problems. The last thing I want is a headache just to save $100. It's never worth it to me. I never buy used electronics either for the same reason, but I understand that not everyone follows this model.