Options
PayPal - Anyone else get an email love letter from them about holding your money for 21 days?
keyman64
Posts: 15,650 ✭✭✭✭✭
WTH? I have never had a return, claim, chargeback, claim or reversal against me. I have never had ANY PROBLEM or complaint. I have never gone beyond any limits imposed on my account....not that I think I could. I have a PERFECT 100% eBay EVERYTHING and my eBay account has existed for over 10 years. They have a credit card on file. They have a checking account on file. They have my address on file. What else do they need, blood? And this is the ONLY payment we can accept when selling on eBay?
Now whenever someone pays me with PayPal they want to hold MY MONEY for 21 days before allowing me access to it.
Holy Crap, WTH?
The email came in on 9/25/2011 but the email says..."Starting on 9/24/2011..."
Below is the entire love letter from them:
We're writing to let you know about a change to your PayPal account.
Starting 9/24/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal.
The money may be available sooner if:
We can confirm that the item was delivered.
Your buyer leaves positive feedback. (Applies only to eBay items)
This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know.
Why are my payments being held?
We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly.
Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.
Questions? Let us know
We understand you’d like to have immediate access to the money you receive and we’re here to answer your questions about this change to your account.
For more information and tips on what you can do to avoid having your future payments held, please see our Frequently Asked Questions. To speak to a Customer Service representative, log in to your PayPal account and click “Contact Us” at the bottom of any page.
Thanks,
PayPal
Now whenever someone pays me with PayPal they want to hold MY MONEY for 21 days before allowing me access to it.
Holy Crap, WTH?
The email came in on 9/25/2011 but the email says..."Starting on 9/24/2011..."
Below is the entire love letter from them:
We're writing to let you know about a change to your PayPal account.
Starting 9/24/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal.
The money may be available sooner if:
We can confirm that the item was delivered.
Your buyer leaves positive feedback. (Applies only to eBay items)
This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know.
Why are my payments being held?
We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly.
Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.
Questions? Let us know
We understand you’d like to have immediate access to the money you receive and we’re here to answer your questions about this change to your account.
For more information and tips on what you can do to avoid having your future payments held, please see our Frequently Asked Questions. To speak to a Customer Service representative, log in to your PayPal account and click “Contact Us” at the bottom of any page.
Thanks,
PayPal
"If it's not fun, it's not worth it." - KeyMan64
Not really looking for much these days but if I were, it might be a toner.
Not really looking for much these days but if I were, it might be a toner.
0
Comments
Looks like they figured out a better way to keep your money without paying for it. Imagine what you could do with a few billion dollars for 3 weeks.
If the output exceeds the income, the upkeep will be the downfall.
Not really looking for much these days but if I were, it might be a toner.
eBay and PayPal never seem to think about the stupid limitations they shove down the throats of the people (the sellers) who make their company possible. One day the sellers will find another place to do business
JMHO, GrandAm
<< <i>Are you a power seller. If so therein lies your answer. High volumes, equals a higher chance of getting chargebacks, etc >>
I don't think power seller status would cause this. Many people are power seller even though they may not sell many. I am a power seller so far I haven't received such notice yet and I hope I will not receive this.
When conducting business in California, conduct it like you run a regime. It's the LAW
If the output exceeds the income, the upkeep will be the downfall.
Not really looking for much these days but if I were, it might be a toner.
<< <i>Are you providing tracking number on ebay? I think ebay checks tracking number to see how fast you mail the item out. I provide tracking number on every item I mail out especially for international sale you need tracking number to show that you mail it out since it will take long time to get to other country. It is not easy to sell on ebay since some buyer always want to pay less on shipping. >>
I have never used their shipping label system/automated tracking number thing etc. I always ship with insurance, tracking number and signature required and I think I have always shipped next day and provide the buyer with the tracking number via a message to them.
Not really looking for much these days but if I were, it might be a toner.
<< <i>Not a power seller. I only sell 5-10 things per year really. I buy more than I sell. >>
Have you recently had an uptick in selling activity? Oh, and if you want the restriction lifted, start using the eBay/PayPal shipping system.
Russ, NCNE
I don't sell that much anymore and have 100 percent positive feedbacks and never has a problem
With chargebacks, etc. Then a week ago I got another email saying my account was back to normal.
Didnt sell anything between the two notices.
Workers will be issued scrip in due time to be used at the company store.
No dollars accepted.
"Inspiration exists, but it has to find you working" Pablo Picasso
I have never used Ebay shipping service , i keep a stack of those green DC stickers handy and provide tracking along with immediate feedback.I do not keep a balance in my paypal so i'd have thought i'd be first in line for one of those letters,should i get one it's bye bye paypal.
Russ, NCNE
<< <i>There have been multiple posts about this on the powerseller forum. In the vast majority of cases where it's happened to sellers with a good track record, it's those who don't use the eBay/PayPal shipping system.
Russ, NCNE >>
I use eBay to ship everything and they got me. I guess, thinking about it, they only held the funds that I charged, $2.50, for shipping. The higher value items I shipped for free. Now isn't this interesting...
Positive BST Transactions (buyers and sellers): wondercoin, blu62vette, BAJJERFAN, privatecoin, blu62vette, AlanLastufka, privatecoin
#1 1951 Bowman Los Angeles Rams Team Set
#2 1980 Topps Los Angeles Rams Team Set
#8 (and climbing) 1972 Topps Los Angeles Rams Team Set
I did get a poorly manufactured phish though.
.
1. was the message really from paypal?
i get so many phishing mails from paypal and ebay but 99.0% go to spam, a few slide through
2. do you have a TID/EIN? Paypal requested I submit mine along with some other information once $20k in transactions had been surpassed
3. have you went through your paypal account to check everything is connected properly and to also view your limitations/transactions limits page
4. once the above 3 have been verified and you still have problems, call them
.
.
those first listing in the category for coins, currency and stamps need to have their first XX transactions held for 21 days.
But they won't do that because they'd be afraid of it curtailing new listings. so, they take it out on us. I am guessing the interest on the long-timers money will elp off set losses due to the new sellers' fraud.
<< <i>.
.
1. was the message really from paypal?
i get so many phishing mails from paypal and ebay but 99.0% go to spam, a few slide through
2. do you have a TID/EIN? Paypal requested I submit mine along with some other information once $20k in transactions had been surpassed
3. have you went through your paypal account to check everything is connected properly and to also view your limitations/transactions limits page
4. once the above 3 have been verified and you still have problems, call them
.
. >>
Yes, really from PayPal. Used my full name in the message, said do not reply to the message and the email request ZERO action on my part.
No tax id or ein. They have never requested one from me. I am a small fish. The biggest item I have ever sold on eBay/PayPal was a few hundred dollars.
Everything is Perfectly Connected.
I will call them even though it will do no good.
Not really looking for much these days but if I were, it might be a toner.
<< <i>
<< <i>.
.
1. was the message really from paypal?
i get so many phishing mails from paypal and ebay but 99.0% go to spam, a few slide through
2. do you have a TID/EIN? Paypal requested I submit mine along with some other information once $20k in transactions had been surpassed
3. have you went through your paypal account to check everything is connected properly and to also view your limitations/transactions limits page
4. once the above 3 have been verified and you still have problems, call them
.
. >>
Yes, really from PayPal. Used my full name in the message, said do not reply to the message and the email request ZERO action on my part.
No tax id or ein. They have never requested one from me. I am a small fish. The biggest item I have ever sold on eBay/PayPal was a few hundred dollars.
Everything is Perfectly Connected.
I will call them even though it will do no good. >>
give them the suggestion that they hold first time listing in coins, currency and stamps for 21 days instead. We see too many people listing 4 and 5 figure items they do not own.
<< <i>the bigger threats are from new sellers of high value coins.
those first listing in the category for coins, currency and stamps need to have their first XX transactions held for 21 days.
But they won't do that because they'd be afraid of it curtailing new listings. so, they take it out on us. I am guessing the interest on the long-timers money will elp off set losses due to the new sellers' fraud. >>
New sellers are automatically subject to the 21 day rule. Have been for over two years now.
Russ, NCNE
<< <i>
<< <i>Are you providing tracking number on ebay? I think ebay checks tracking number to see how fast you mail the item out. I provide tracking number on every item I mail out especially for international sale you need tracking number to show that you mail it out since it will take long time to get to other country. It is not easy to sell on ebay since some buyer always want to pay less on shipping. >>
I have never used their shipping label system/automated tracking number thing etc. I always ship with insurance, tracking number and signature required and I think I have always shipped next day and provide the buyer with the tracking number via a message to them. >>
This is very simple to take care of. You are a low volume seller so paypal is trying to protect the money. When you ship a coin simply input your tracking number on paypal and your money will be released.
<< <i>
<< <i>the bigger threats are from new sellers of high value coins.
those first listing in the category for coins, currency and stamps need to have their first XX transactions held for 21 days.
But they won't do that because they'd be afraid of it curtailing new listings. so, they take it out on us. I am guessing the interest on the long-timers money will elp off set losses due to the new sellers' fraud. >>
New sellers are automatically subject to the 21 day rule. Have been for over two years now.
Russ, NCNE >>
acknowledged
but there are new sellers in the coin, currency and stamp categories that can be "re-stuck" with the 21 day limit.
There seem to be a number of "new to the category" sellers with 4 and 5 figure items they don't own. This is especially true before Christmas.
<< <i>Are you a power seller. If so therein lies your answer. High volumes, equals a higher chance of getting chargebacks, etc >>
NO, That is not the reason. PayPal has decided to " At Random " with hold payments from users regardless of whether your a " Power-seller " or not. If this doesn't convince subscribers to QUIT using their services, I don't know what will. You pay a fee to have PayPal process both payments and receipts of payments, and now they will charge you further for the luxury of with holding your monies because they have determined you simply don't meet their volume standards, or your simply an outright RISK. The hell with PayPal, I'll just accept Certified funds, personal checks or money orders. I'll be darned if I'm going to let them have my monies for days, making interest on those funds and charging me to do it to boot. I forgot to say, " to hell with EBAY as well ".
<< <i>
<< <i>
<< <i>Are you providing tracking number on ebay? I think ebay checks tracking number to see how fast you mail the item out. I provide tracking number on every item I mail out especially for international sale you need tracking number to show that you mail it out since it will take long time to get to other country. It is not easy to sell on ebay since some buyer always want to pay less on shipping. >>
I have never used their shipping label system/automated tracking number thing etc. I always ship with insurance, tracking number and signature required and I think I have always shipped next day and provide the buyer with the tracking number via a message to them. >>
This is very simple to take care of. You are a low volume seller so paypal is trying to protect the money. When you ship a coin simply input your tracking number on paypal and your money will be released. >>
This is simply not true.
I also checked out how you get the money hold status removed from your account. It was laughable as the criteria is exactly what I have been doing forever. So there's no expectation of it being removed.
What I'm trying to figure is what is their motive for this. They are going somewhere with this strategy, higher fees probably.
Ebay has turned into a tough venue for a seller the past few years.
Many successful BST transactions with dozens of board members, references on request.
<< <i>
<< <i>Not a power seller. I only sell 5-10 things per year really. I buy more than I sell. >>
Have you recently had an uptick in selling activity? Oh, and if you want the restriction lifted, start using the eBay/PayPal shipping system.
Russ, NCNE >>
Not sure about that Russ. I've always used their shipping process and got the letter anyways.
Many successful BST transactions with dozens of board members, references on request.
<< <i>
<< <i>Are you a power seller. If so therein lies your answer. High volumes, equals a higher chance of getting chargebacks, etc >>
NO, That is not the reason. PayPal has decided to " At Random " with hold payments from users regardless of whether your a " Power-seller " or not. If this doesn't convince subscribers to QUIT using their services, I don't know what will. You pay a fee to have PayPal process both payments and receipts of payments, and now they will charge you further for the luxury of with holding your monies because they have determined you simply don't meet their volume standards, or your simply an outright RISK. The hell with PayPal, I'll just accept Certified funds, personal checks or money orders. I'll be darned if I'm going to let them have my monies for days, making interest on those funds and charging me to do it to boot. I forgot to say, " to hell with EBAY as well ". >>
Are you saying that you pay a fee to "send" someone money through PayPal?
I never have - and no one that I know has, either. Please clarify your assertion.
The eBay/PayPal bashing in this thread is beyond incredible, IMHO. Some people (this is directed to NOIP) have some serious issues, and are
quite puzzled by how the real world works, methinks...
John
SFC, US Army (Ret.) 1974-1994
I have never used their shipping label system/automated tracking number thing etc. I always ship with insurance, tracking number and signature required and I think I have always shipped next day and provide the buyer with the tracking number via a message to them. >>
This is very simple to take care of. You are a low volume seller so paypal is trying to protect the money. When you ship a coin simply input your tracking number on paypal and your money will be released. >>
This is simply not true. [/quote]
True dat. When we got our note from PayPal about the 21 day hold we quit and we averaged about 300-400 items, mostly coins, a month. They're really trying to drive the small sellers from the site thru increasing the costs of sale to the small guys. The rumor is that the diamond sellers with their lousy sell-tru rates complain about the cost advantages the home office sellers enjoy and feepay has obliged them by forcing higher fees that the diamond sellers don't pay plus ridiculous terms that only suckers will accept.
<< <i>have you contacted them via phone to confirm the email is legit? >>
Just how is that done?
Now, my entire account is on lock-down because they want to verify my SSN and address, again, not changes in years. I'm ID Verified on eBay and have had this Paypal account for years. They are just completely screwed up over there. eBay isn't talking to PayPal and vice versa. Why is PayPal holding my money from an eBay transaction? Seems to me this should be a class action lawsuit.
<< <i>[quote]<< Are you providing tracking number on ebay? I think ebay checks tracking number to see how fast you mail the item out. I provide tracking number on every item I mail out especially for international sale you need tracking number to show that you mail it out since it will take long time to get to other country. It is not easy to sell on ebay since some buyer always want to pay less on shipping. >>
I have never used their shipping label system/automated tracking number thing etc. I always ship with insurance, tracking number and signature required and I think I have always shipped next day and provide the buyer with the tracking number via a message to them. >>
This is very simple to take care of. You are a low volume seller so paypal is trying to protect the money. When you ship a coin simply input your tracking number on paypal and your money will be released. >>
This is simply not true. [/quote]
True dat. When we got our note from PayPal about the 21 day hold we quit and we averaged about 300-400 items, mostly coins, a month. They're really trying to drive the small sellers from the site thru increasing the costs of sale to the small guys. The rumor is that the diamond sellers with their lousy sell-tru rates complain about the cost advantages the home office sellers enjoy and feepay has obliged them by forcing higher fees that the diamond sellers don't pay plus ridiculous terms that only suckers will accept.
<< <i>have you contacted them via phone to confirm the email is legit? >>
Just how is that done? >>
I complained about this in the EBAY member forums, and contacted PayPal to let them know, the policy and it's management made a really bad decision with this policy. As I said earlier, I chose to use their services, and now I choose NOT TO .
<< <i>It has nothing to do with email. I logged onto my PayPal account and I had a "Funds Available" and "Funds Pending" column. At first, they said it was because I had a new user ID, but I passed their 25 feedback minimum and I still had the issue. I called, they said they couldn't do anything about it, and that it was because I started listing in a new category, bullion, so it essentially reset but I had been listing in that category all along. I just hit the 50 feedback mark and it appears I no longer have the issue.
Now, my entire account is on lock-down because they want to verify my SSN and address, again, not changes in years. I'm ID Verified on eBay and have had this Paypal account for years. They are just completely screwed up over there. eBay isn't talking to PayPal and vice versa. Why is PayPal holding my money from an eBay transaction? Seems to me this should be a class action lawsuit. >>
did you get "upset" with them via e-mail, phone or chat?
BINGO!!!
<< <i>
<< <i>
<< <i>
<< <i>Are you providing tracking number on ebay? I think ebay checks tracking number to see how fast you mail the item out. I provide tracking number on every item I mail out especially for international sale you need tracking number to show that you mail it out since it will take long time to get to other country. It is not easy to sell on ebay since some buyer always want to pay less on shipping. >>
I have never used their shipping label system/automated tracking number thing etc. I always ship with insurance, tracking number and signature required and I think I have always shipped next day and provide the buyer with the tracking number via a message to them. >>
This is very simple to take care of. You are a low volume seller so paypal is trying to protect the money. When you ship a coin simply input your tracking number on paypal and your money will be released. >>
This is simply not true. >>
What part is not true ?
Enter the tracking number into paypal, when the item arrives they will release your money, this is a FACT!
I had this happen to me some time ago.
They told me that until I had a feedback number of 100 this could happen w/certain types of sales.
Once I became a PowerSeller and had a FB score of 100 this has never happened since.
Of course, the criteria for PowerSeller has changed and I no longer am one due to the number of transactions required (I sell a dollar amount far in excess of the PS requirement, but not the volume). Nonetheless, my $ is never held.
100 is the magic FB number.
What is your FB number?
My experience was in '09 so things might have changed. However, I felt just as you do and the above is what I was told.
What a difference 21 days makes.
If the output exceeds the income, the upkeep will be the downfall.
How low will it go????