The buyer is entitled to his opinion, no matter how stupid all of us might think it is (I have no problem calling the coin an MS63).
The way to handle this, IMO, is to keep it simple. "Sorry you were disappointed with the coin. I will be happy to refund your purchase price. As a goodwill gesture, I will refund your shipping as well."
If he chooses to unreasonably neg you after that, there isn't much you can do about it, so don't sweat it. (I suppose you could try discussing it with eBay, but I don't think that will go anywhere. But you wouldn't lose anything by trying.) The neg will away in a year, so it's not a permanent stain like it used to be.
PCGS likely missed it or didn't think it was enough for genuination. Either way, the buyer did not think he'd be spending hid grand wisely and obviously was appalled enough to want his shipping fees back. All it takes is a touche' from the past or not being able to sell a like problem coin. He didn't want getting stuck with it, he obviously doesn't like scratches on the coins he buys. What else is new?
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
Well, he is probably going to hold feedback and see what you do as far as relisting it.
I'm concerned he's going to leave negative if you do not do what he thinks you need to do when relisting.
Lie if you have to and tell him you are sending it in to PCGS for a regrade or guarantee review or something that takes a long time. """Use a really slow service level."""
Hopefully you can put him off convincingly enough and long enough that he will forget about leaving a negative.
<< <i>This guy is the biggest jerk in my 12 years on ebay, I refunded the coin plus his return shipping. His response after I asked him about the claim to get my fees back:
Did you see the scratch and all the bag marks that I mentioned? Now that you have it in hand, do you agree it is a bare MS60, 61 at best? It is shameful what PCGS will grade some coins, it looks like rank amateurs graded this piece, and it should have been described regardless of the grade on the insert. As for the claim- please waste your own time, I think you've wasted enough of mine on this one already. I'll sign off on it when I see it. Thank you... >>
What a jackass. Please provide his ebay ID so we can block him. The coin looks fine to me.
I bet he reads these boards. If he does I have a message --- hey jackass, YOU are the one that needs to learn to grade.
I for one don't mind a scratch or two as long as the coin has an EDS strike and it shows on the reverse side. How many of these have survived perfectly unscathed is unknown, to me anyway. There are a couple of other nice features about this coin I won't bother to mention here but I wanted to show a coin when a scratch might be more tolorable.
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
Under the "new and improved" eBay it doesn't matter if the seller is in the right and has played by the rules in an ethical manner, has adequately described the item, has clear policies about refunds and then lowers the price the buyer always has the upper hand and often might abuse it.
I received my first ever negative in ten thousand transactions because I didn't guarantee delivery of a coin within the 40 (forty) hours as demanded after I accepted a best offer. Turns out the buyer was going away for a few months and never mentioned the time frame constraint when the offer was made. The buyer left negative feedback that accused me of changing my mind about selling the gold coin at a low price. The buyer then denied my request for fee refund. A single negative under the new and improved 12 month statistical system decimated my feedback score.
The lesson here was no matter what a seller does or doesn't do, what they can or cannot prove to eBay is irrelevant. Good luck with your unhappy buyer, hopefully it all works out well. We will all eventually if we haven't already run into the occasional fruit-cake.
It's peculiar that a few here would rather stick it to the buyer when he has every right to examine the coin as he sees fit. With no description and an inadequate picture....there are 1000s of dealers who think all they need to do is show the coin in a holder and sell based solely on that. That's not collecting coins folks....get real, will you!
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
No way this guy would get me to pay for retun shipping... he needs to abide to your TOS - buy pays return shipping...
If he neged me and ebay let it stand, I'd wear that neg like a badge of courage instead of rolling over and giving in to his demands...
He got neged this month and you are the dog he is kicking..
FRAUD!! FRAUD!! NEVER DELIVERED!! NAME CALLING CHILD!! BEWARE!! FRAUD! HORRIBLE! Member id silversniper007 ( Feedback Score Of 1094) Mar-27-11 07:51 Reply by idonails95 (Mar-27-11 08:38): Childish bidder- didn't pay on time, sent nasty reply to reminder so we canceled
17 Canadian Silver Dollars 1935-54, 10+ Oz PURE SILVER! (#170617412094) US $355.18
<< <i>It's peculiar that a few here would rather stick it to the buyer when he has every right to examine the coin as he sees fit. With no description and an inadequate picture....there are 1000s of dealers who think all they need to do is show the coin in a holder and sell based solely on that. That's not collecting coins folks....get real, will you! >>
He's being called out for selling what the buyer thinks is an obviously overgraded coin. He's being accused of knowingly dumping an overgraded coin on eBay for full label price.
The seller eventually posted much better pictures.
I think there are a number of us who do not think it is over graded, and don't like the accusations.
I blocked the guy once I saw the better pictures. This guy is a drama queen.
<< <i>This guy is the biggest jerk in my 12 years on ebay, I refunded the coin plus his return shipping. His response after I asked him about the claim to get my fees back:
Did you see the scratch and all the bag marks that I mentioned? Now that you have it in hand, do you agree it is a bare MS60, 61 at best? It is shameful what PCGS will grade some coins, it looks like rank amateurs graded this piece, and it should have been described regardless of the grade on the insert. As for the claim- please waste your own time, I think you've wasted enough of mine on this one already. I'll sign off on it when I see it. Thank you... >>
What a jackass. Please provide his ebay ID so we can block him. The coin looks fine to me.
I bet he reads these boards. If he does I have a message --- hey jackass, YOU are the one that needs to learn to grade. >>
<< <i>The buyer is entitled to his opinion, no matter how stupid all of us might think it is (I have no problem calling the coin an MS63).
The way to handle this, IMO, is to keep it simple. "Sorry you were disappointed with the coin. I will be happy to refund your purchase price. As a goodwill gesture, I will refund your shipping as well."
If he chooses to unreasonably neg you after that, there isn't much you can do about it, so don't sweat it. (I suppose you could try discussing it with eBay, but I don't think that will go anywhere. But you wouldn't lose anything by trying.) The neg will away in a year, so it's not a permanent stain like it used to be. >>
I agree. The buyer does have a right to his own opinion.
BUT
That does not give him the right to lambast a seller for selling a coin graded by a reputable service and in so doing, lay out a bunch of baloney about that service.
At the most, he should have stated he did not agree with the grade on the slab and wished to return it.
I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.
All I am going to say is I blocked that buyer.....returns are acceptable and a part of business. Ebay's system now lets buyers insult you, make wild claims and hold you hostage for fear of low DSR's and negative feedback....I try to steer clear of as many of those types as I can so thank you for the heads up.
<< <i>It's peculiar that a few here would rather stick it to the buyer when he has every right to examine the coin as he sees fit. With no description and an inadequate picture....there are 1000s of dealers who think all they need to do is show the coin in a holder and sell based solely on that. That's not collecting coins folks....get real, will you!
Leo >>
While this is true Leo, many have already stated that "Ebay is not an "approval" service".
Thread Quote - "No, it's also about how the coin was described and the terms of sale. Auctions are not approval sales. "
Thread Quote - "This is the industry standard - "auctions are not approval sales"; the competitive nature of the bidding process would be compromised if it were any different."
Thread Quote - "When buying on ebay, unless the photos are large high quality professional photos, one should assume the photos may or may not be representative and a return is appropriate only if the auction contains material false statements that are relevant to the purchasing decision. "
PS - The buyer could have been a whole lot less antagonistic on his initial email contact but such antagonism displayed on initial contacts usually indicates either a really big JERK or someone that has a hidden agenda against PCGS and EBAY. Neither one has ANYTHING to do with the seller and really, I mean honestly, who in their right mind would ever put up a PCGS MS63 Barber Half and state in the auction that they believed the coin was way over graded and suffered from a past cleaning/retoning and therefore is not really worth the asking price?
As it was, the coin was listed below price guide and sold for less than the BIN amount.
I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.
Comments
<< <i>Looks fine for a 63. PCGS loves nice luster and original surfaces. >>
Luster is always worth a point!
The name is LEE!
The way to handle this, IMO, is to keep it simple. "Sorry you were disappointed with the coin. I will be happy to refund your purchase price. As a goodwill gesture, I will refund your shipping as well."
If he chooses to unreasonably neg you after that, there isn't much you can do about it, so don't sweat it. (I suppose you could try discussing it with eBay, but I don't think that will go anywhere. But you wouldn't lose anything by trying.) The neg will away in a year, so it's not a permanent stain like it used to be.
http://www.shieldnickels.net
He didn't want getting stuck with it, he obviously doesn't like scratches on the coins he buys. What else is new?
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
Well, he is probably going to hold feedback and see what you do as far as relisting it.
I'm concerned he's going to leave negative if you do not do what he thinks you need to do when relisting.
Lie if you have to and tell him you are sending it in to PCGS for a regrade or guarantee review or something that takes a long time. """Use a really slow service level."""
Hopefully you can put him off convincingly enough and long enough that he will forget about leaving a negative.
<< <i>This guy is the biggest jerk in my 12 years on ebay, I refunded the coin plus his return shipping. His response after I asked him about the claim to get my fees back:
Did you see the scratch and all the bag marks that I mentioned? Now that you have it in hand, do you agree it is a bare MS60, 61 at best? It is shameful what PCGS will grade some coins, it looks like rank amateurs graded this piece, and it should have been described regardless of the grade on the insert. As for the claim- please waste your own time, I think you've wasted enough of mine on this one already. I'll sign off on it when I see it. Thank you... >>
What a jackass. Please provide his ebay ID so we can block him. The coin looks fine to me.
I bet he reads these boards. If he does I have a message --- hey jackass, YOU are the one that needs to learn to grade.
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
I received my first ever negative in ten thousand transactions because I didn't guarantee delivery of a coin within the 40 (forty) hours as demanded after I accepted a best offer. Turns out the buyer was going away for a few months and never mentioned the time frame constraint when the offer was made. The buyer left negative feedback that accused me of changing my mind about selling the gold coin at a low price. The buyer then denied my request for fee refund. A single negative under the new and improved 12 month statistical system decimated my feedback score.
The lesson here was no matter what a seller does or doesn't do, what they can or cannot prove to eBay is irrelevant. Good luck with your unhappy buyer, hopefully it all works out well. We will all eventually if we haven't already run into the occasional fruit-cake.
Payback's a beech.
That's not collecting coins folks....get real, will you!
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
Yea, right.......
If he neged me and ebay let it stand, I'd wear that neg like a badge of courage instead of rolling over and giving in to his demands...
He got neged this month and you are the dog he is kicking..
FRAUD!! FRAUD!! NEVER DELIVERED!! NAME CALLING CHILD!! BEWARE!! FRAUD! HORRIBLE! Member id silversniper007 ( Feedback Score Of 1094) Mar-27-11 07:51
Reply by idonails95 (Mar-27-11 08:38):
Childish bidder- didn't pay on time, sent nasty reply to reminder so we canceled
17 Canadian Silver Dollars 1935-54, 10+ Oz PURE SILVER! (#170617412094) US $355.18
Auction Link
<< <i>It's peculiar that a few here would rather stick it to the buyer when he has every right to examine the coin as he sees fit. With no description and an inadequate picture....there are 1000s of dealers who think all they need to do is show the coin in a holder and sell based solely on that.
That's not collecting coins folks....get real, will you! >>
He's being called out for selling what the buyer thinks is an obviously overgraded coin. He's being accused of knowingly dumping an overgraded coin on eBay for full label price.
The seller eventually posted much better pictures.
I think there are a number of us who do not think it is over graded, and don't like the accusations.
I blocked the guy once I saw the better pictures. This guy is a drama queen.
<< <i>
<< <i>This guy is the biggest jerk in my 12 years on ebay, I refunded the coin plus his return shipping. His response after I asked him about the claim to get my fees back:
Did you see the scratch and all the bag marks that I mentioned? Now that you have it in hand, do you agree it is a bare MS60, 61 at best? It is shameful what PCGS will grade some coins, it looks like rank amateurs graded this piece, and it should have been described regardless of the grade on the insert. As for the claim- please waste your own time, I think you've wasted enough of mine on this one already. I'll sign off on it when I see it. Thank you... >>
What a jackass. Please provide his ebay ID so we can block him. The coin looks fine to me.
I bet he reads these boards. If he does I have a message --- hey jackass, YOU are the one that needs to learn to grade. >>
eBay ID is idonails95.
Russ, NCNE
<< <i>The buyer is entitled to his opinion, no matter how stupid all of us might think it is (I have no problem calling the coin an MS63).
The way to handle this, IMO, is to keep it simple. "Sorry you were disappointed with the coin. I will be happy to refund your purchase price. As a goodwill gesture, I will refund your shipping as well."
If he chooses to unreasonably neg you after that, there isn't much you can do about it, so don't sweat it. (I suppose you could try discussing it with eBay, but I don't think that will go anywhere. But you wouldn't lose anything by trying.) The neg will away in a year, so it's not a permanent stain like it used to be. >>
I agree. The buyer does have a right to his own opinion.
BUT
That does not give him the right to lambast a seller for selling a coin graded by a reputable service and in so doing, lay out a bunch of baloney about that service.
At the most, he should have stated he did not agree with the grade on the slab and wished to return it.
The name is LEE!
<< <i>It's peculiar that a few here would rather stick it to the buyer when he has every right to examine the coin as he sees fit. With no description and an inadequate picture....there are 1000s of dealers who think all they need to do is show the coin in a holder and sell based solely on that.
That's not collecting coins folks....get real, will you!
Leo >>
While this is true Leo, many have already stated that "Ebay is not an "approval" service".
Thread Quote - "No, it's also about how the coin was described and the terms of sale. Auctions are not approval sales. "
Thread Quote - "This is the industry standard - "auctions are not approval sales"; the competitive nature of the bidding process would be compromised if it were any different."
Thread Quote - "When buying on ebay, unless the photos are large high quality professional photos, one should assume the photos may or may not be representative and a return is appropriate only if the auction contains material false statements that are relevant to the purchasing decision. "
PS - The buyer could have been a whole lot less antagonistic on his initial email contact but such antagonism displayed on initial contacts usually indicates either a really big JERK or someone that has a hidden agenda against PCGS and EBAY. Neither one has ANYTHING to do with the seller and really, I mean honestly, who in their right mind would ever put up a PCGS MS63 Barber Half and state in the auction that they believed the coin was way over graded and suffered from a past cleaning/retoning and therefore is not really worth the asking price?
As it was, the coin was listed below price guide and sold for less than the BIN amount.
The name is LEE!
<< <i>eBay ID is idonails95.
Russ, NCNE >>
Thanks. "Nails" is now blocked.