How do I report to ebay following a feedback email
JapanJohn
Posts: 2,030 ✭
I bought a coin on ebay and never received it in over a month. I sent an email asking the status of the item and pretty much immediately got my money refunded with an email saying they had no record of ever shipping it.
Logged in today and realized I had the opportunity to provide feedback. I gave the seller a neutral and said never shipped, I had to notify them and that they refunded.
In my mind the transaction is a neutral or a negative. I bought. They didn't ship, and they didn't know they didn't ship. Poor service if you ask me.
Anyway I get a response email today stating they blocked me (I don't care about that, won't buy from them again anyway) and that they added me to some forum blocked list and said I was unreasonable. That I'm a little worried about, having a whole bunch of people block me based on a forum posting.
I see no method for reporting this email. I don't feel like there should be any retribution. I only have 150 transactions on ebay but I'm at 100%. I'm hoping somebody would look at that before just blocking me.
Is there a way to report to ebay or should I just leave it be?
John
Logged in today and realized I had the opportunity to provide feedback. I gave the seller a neutral and said never shipped, I had to notify them and that they refunded.
In my mind the transaction is a neutral or a negative. I bought. They didn't ship, and they didn't know they didn't ship. Poor service if you ask me.
Anyway I get a response email today stating they blocked me (I don't care about that, won't buy from them again anyway) and that they added me to some forum blocked list and said I was unreasonable. That I'm a little worried about, having a whole bunch of people block me based on a forum posting.
I see no method for reporting this email. I don't feel like there should be any retribution. I only have 150 transactions on ebay but I'm at 100%. I'm hoping somebody would look at that before just blocking me.
Is there a way to report to ebay or should I just leave it be?
John
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Comments
If the name of the forum wan't mentioned you can bet its not worth losing sleep over.
In honor of the memory of Cpl. Michael E. Thompson
<< <i>I realize this was not the central portion of your thread, but leaving neutral feedback in this case seems a bit harsh. The reason being that they refunded you immediately upon receiving your email and admitted that they had no record of shipping the coin. Everyone makes a mistake now and then and that might have happened here, too, but how one responds to the mistake can speak volumes. They appeared to respond quickly and take responsibility of the mistake. >>
I'm not seeing a Neutral here either.
The name is LEE!
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<< <i>I realize this was not the central portion of your thread, but leaving neutral feedback in this case seems a bit harsh. The reason being that they refunded you immediately upon receiving your email and admitted that they had no record of shipping the coin. Everyone makes a mistake now and then and that might have happened here, too, but how one responds to the mistake can speak volumes. They appeared to respond quickly and take responsibility of the mistake.
>>
I'm not seeing a Neutral here either. >>
Yeah, he harshed the dood.
Hey, JJ, what's your ebay handle?
I bought something and I didn't get it. Wonderful that they refunded my money but when it comes time to grade the transaction in my mind it darn sure isn't a positive.
I respect all the comments but I bought and did not get. Neutral. Period.
John
Never view my other linked pages. They aren't coin related.
Russ, NCNE
<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
I am with Russ on this. I would had negged the seller for no contact after having given the seller a loan for a month. I want interest. I'm talking credit account interest...
<< <i>Hey, JJ, what's your ebay handle? >>
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed.
In honor of the memory of Cpl. Michael E. Thompson
<< <i>I would had negged the seller >>
Nah, a neg would be too harsh. Those should be reserved for sellers who lie or try to rip us off.
Russ, NCNE
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Excellent points Russ. I'm surprised JJ wouldn't out this dealer that would retaliate against him for a deserved neutral. Question for those that say this dealer doesn't a neg: What would a dealer have to do to earn a neutal but not a neg?
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
"A car is a tool that takes you from one place to another. Everything beyond that is a payment for other people's perception of you."
how long does it normally take to receive items?
I am curious why it took so long to inquire about ship date
I would not worry about any darn message board feedback threat - heck most on this board would not block you for that
I would just leave it be- unless you want to search the eBay site map to report -
<< <i>I think you guys take the ebay grading system too seriously.
I bought something and I didn't get it. Wonderful that they refunded my money but when it comes time to grade the transaction in my mind it darn sure isn't a positive.
I respect all the comments but I bought and did not get. Neutral. Period.
John >>
Half the people on eBay are blocked and that doesn't hamper them from buying stuff.
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
I agree that we do not see eye to eye on this issue. I also agree that folks who do not complete the transaction hurt the overall ebay experience and/or site confidence. However, the seller's response and actions indicated that it appeared to be an honest mistake and I don't know that one always have to jump on someone for an honest mistake. We just see this incident differently.
In honor of the memory of Cpl. Michael E. Thompson
<< <i>were they shipping to you in JAPAN?
how long does it normally take to receive items?
I am curious why it took so long to inquire about ship date
I would not worry about any darn message board feedback threat - heck most on this board would not block you for that
I would just leave it be- unless you want to search the eBay site map to report - >>
Yes I live in Japan but at a military FPO address. Normal mail and packages from the US take just a few days. Although it requires a customs form and that could possibly have been the sticking point. There are a lot of people who don't like to take the time to fill out the customs form and go to the post office.
I bought the item, waited about a month and contacted the seller. They responded that they had no record of ever shipping it and refunded my money. In my mind if they never shipped it, it must mean they still have it, right? Why not find it and ship?
There's more going on here. I don't want to speculate too much though.
John
Never view my other linked pages. They aren't coin related.
I think that your seller did well escaping with a neutral. I'd be ready, if I did the same to a buyer, to get a neg. OTOH, I would have
a) Apologized profusely, and
b) Sent some token gift out.
THEN, I'd expect a neutral.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
<< <i>If they stated they simply forgot to or didn't ship, why wouldn't you just ask them to ship the coin? >>
No choice. They refunded the money via paypal and then sent the email through ebay. Wasn't given an opportunity really to ask anything. Once I had the money back there was no reason to expect that they'd ship.
John
Never view my other linked pages. They aren't coin related.
<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Right on, Russ. If the buyer hadn't followed up, he would probably never have received a refund. The coin was listed in auction; he purchased it; to me, this is a contract. The seller should have been the one to contact the buyer with an apology and a refund. (maybe they sold it to someone else, off EBAY, or whatever)
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<< <i>If they stated they simply forgot to or didn't ship, why wouldn't you just ask them to ship the coin? >>
No choice. They refunded the money via paypal and then sent the email through ebay. Wasn't given an opportunity really to ask anything. Once I had the money back there was no reason to expect that they'd ship.
John >>
Sounds like they may have already sold it to someone else. Otherwise, they would have shipped it once JJ reminded them.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
And having spent 6 years in the Navy back in the day I will also add that when I see a dealer that won't ship to APO/FPO addresses they are probably someone I don't want to deal with.
World Collection
British Collection
German States Collection
No way it can be a positive. And I don't believe leaving no feedback is meaningful.
As a bidder/buyer I'd like to know about sellers who lose orders.
Lance.
<< <i>JJ, I suspect your approach would lead plenty of seller's to block you if they knew this is your stance. >>
If you are in the habit of taking money and not shipping, please do put me on your blocked birders list. I'd really appreciate it. (I realize you might not be the seller JJ dealt with)
"harsh" for someone that the only thing you know about them is they have trouble completing there transactions?
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
I agree that we do not see eye to eye on this issue. I also agree that folks who do not complete the transaction hurt the overall ebay experience and/or site confidence. However, the seller's response and actions indicated that it appeared to be an honest mistake and I don't know that one always have to jump on someone for an honest mistake. We just see this incident differently. >>
The transaction surely isn't positive for JJ, and since the refund was given...it isn't really a negative. This for sure is deserving of a neutral. Future buyers need to know when this type of stuff goes on with a seller.
We'll use our hands and hearts and if we must we'll use our heads.
<< <i>They refunded the money quickly and offered a reasonable explanation. I don't know what more they could have done. They should have received a positive feedback in my opinion. >>
How is this positive? He tried to buy something and didn't receive it...on top of that he waited a long time. It's a neutral, nothing happened.
A neutral was easily appropriate for the lack of service received.
roadrunner
John
Never view my other linked pages. They aren't coin related.
<< <i>JJ, out the seller. Then you can email him that you returned the favor but on a forum with a much larger membership. >>
Ha! I like this idea.
<< <i>I realize this was not the central portion of your thread, but leaving neutral feedback in this case seems a bit harsh. The reason being that they refunded you immediately upon receiving your email and admitted that they had no record of shipping the coin. Everyone makes a mistake now and then and that might have happened here, too, but how one responds to the mistake can speak volumes. They appeared to respond quickly and take responsibility of the mistake. >>
Agreed. Neutral is effectively as bad as a neg, and was not deserved. You should look into withdrawing the feedback.
<< <i>Why would you want to report that? Do you really expect them to do something about it? Doesn't sound like anything threatening to me. Personally, I wouldn't have left any feedback. >>
Probably what I would have done.
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller?
My question is (and I'm sorry if it was already answered) did the item sell for UNDER market value?
Steve
edited: because I made no sense earlier.
<< <i>They refunded the money quickly and offered a reasonable explanation. I don't know what more they could have done. They should have received a positive feedback in my opinion. >>
How about ship the coin? Do you think they could have done that?
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller? >>
Not after JJ posted the seller has had 5 Neutrals and 4 Negatives in the past month. If you are going to sell on ebay (a lot or a little), you should act like a professional business at all times. If you make a mistake, own up to it and most will be forgiving. If you fail to communicate, you deserve whatever you get.
JJ, thanks for serving.
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<< <i>Buyer doesn't receive a purchase for over a month, during which his money is tied up, gets no communication from the seller until his patience finally runs out - after more than a month - and you guys think a neutral is too harsh? Seriously?
Russ, NCNE >>
Yes, seriously. I think it is too harsh since many view a neutral on ebay as a negative and this might not be correct, but you know it is the case, too. If the funds or the item were that important to the buyer then the buyer would likely have been in touch with the seller much sooner than waiting a month. Given this and the response from the seller, I think the neutral was too heavy handed. >>
Well, we're going to have to disagree. But, if I treated a buyer like this I would fully expect at least a neutral. Sellers who do this type of thing hurt every seller on eBay by driving away buyers, and a neutral feedback is an excellent behavior modification tool.
Russ, NCNE >>
Intersting. So you don't think this could have been an honest mistake from the seller? >>
I don't see how this matters, the buyer didn't get what they was expecting from the transaction...it isn't a positive experience.