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Hey PCGS, where's the QUALITY control??

crazyhounddogcrazyhounddog Posts: 14,071 ✭✭✭✭✭
in U.S. Coin Forum
Hey now, what's going on here? I just got another slab back from pcgs that looks like image I wonder who would think this is eye appealing? Hey yous guys need to make a big change from what your doing!! I can't stand to look at this mess!! Does anybody think this is a good thing?

imageimage

imageimage
The bitterness of "Poor Quality" is remembered long after the sweetness of low price is forgotten.

Comments

  • blu62vetteblu62vette Posts: 11,951 ✭✭✭✭✭
    Are you talking about the brown on the coin?

    Just kidding Joe......
    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • RobbRobb Posts: 2,034 ✭
    FWIW, the coin is beautiful! But... I would be image as well. If I were PCGS I'd be A.) Embarrassed that it went out, B.) Paying all shipping for you to get it back to me and reholdered properly, C.) Giving you a free grading or two and D.) Tracing this back to the person responsible and giving them a talkin' to.

    Again, bigger picture, that is a great lookin' coin!
    imageRIP
  • DRUNNERDRUNNER Posts: 3,902 ✭✭✭✭✭
    One of these appeared about 10 days ago and Don Willis was instantly on the Boards and aware of the situation. He also was very clear and professional in rectifying it with the person who had posted. I am sure from that response that PCGS is not only aware of this problem and working on it, but extremely concerned that you are satisfied. I bet a simple call to customer service will instantly clear this up to your satisfaction. And . . . nice Buff!

    By the way, Don's immediate and personal reply was pretty impressive to me, and I bet a few others. How often does that happen in the corporate world?

    Drunner
  • crazyhounddogcrazyhounddog Posts: 14,071 ✭✭✭✭✭


    << <i>One of these appeared about 10 days ago and Don Willis was instantly on the Boards and aware of the situation. He also was very clear and professional in rectifying it with the person who had posted. I am sure from that response that PCGS is not only aware of this problem and working on it, but extremely concerned that you are satisfied. I bet a simple call to customer service will instantly clear this up to your satisfaction. And . . . nice Buff!

    By the way, Don's immediate and personal reply was pretty impressive to me, and I bet a few others. How often does that happen in the corporate world?

    Drummer >>



    Yes that other post was me, and I sent the coin and slab back for reholdering, I'll let ya know how this works out. But, I am very disappointed this has happened again. I obviously like this grading company or I wouldn't be sending all of my coins in for grading, but come on guys, lets get it right!!
    The bitterness of "Poor Quality" is remembered long after the sweetness of low price is forgotten.
  • notwilightnotwilight Posts: 12,864 ✭✭✭
    Scuffed gaskets have been discussed before. I've sold lots of them on modern 70s and have had to exchange a few coins. But they don't look as bad in hand as they do in photos. --Jerry
  • LanLordLanLord Posts: 11,725 ✭✭✭✭✭
    As a turnabout, the coins are causing the rubber to discolour in shippment image
  • BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    Looking at the reverse the first thought that came to mind... "Don't feed Buffalo's Burritos" imageimage
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
  • PlacidPlacid Posts: 11,299 ✭✭✭


    << <i>Scuffed gaskets have been discussed before. I've sold lots of them on modern 70s and have had to exchange a few coins. But they don't look as bad in hand as they do in photos. --Jerry >>



    Yes on 70's its even more annoying as you have to pay extra to have them reholdered.
    By the time you pay shipping to/from pcgs, the reholder fee and the $8 handling fee its around $70 to get one reholdered.
  • drddmdrddm Posts: 5,402 ✭✭✭✭✭
    Contact Mr. Willis.....apparently he seems to be responding to these situations and fixing them.

    Let us know how it turns out.
  • crazyhounddogcrazyhounddog Posts: 14,071 ✭✭✭✭✭


    << <i>Contact Mr. Willis.....apparently he seems to be responding to these situations and fixing them.

    Let us know how it turns out. >>



    Yes, I will let you all know and I sure hope they can get a handle on this problem!!
    The bitterness of "Poor Quality" is remembered long after the sweetness of low price is forgotten.
  • cmerlo1cmerlo1 Posts: 7,963 ✭✭✭✭✭
    Maybe someone in the assembly room is new... I just got a 1956 DCAM Washie back with a wide mark like that on the holder, right over the obverse field...
    You Suck! Awarded 6/2008- 1901-O Micro O Morgan, 8/2008- 1878 VAM-123 Morgan, 9/2022 1888-O VAM-1B3 H8 Morgan | Senior Regional Representative- ANACS Coin Grading. Posted opinions on coins are my own, and are not an official ANACS opinion.
  • crazyhounddogcrazyhounddog Posts: 14,071 ✭✭✭✭✭


    << <i>Maybe someone in the assembly room is new... I just got a 1956 DCAM Washie back with a wide mark like that on the holder, right over the obverse field... >>



    I think part of the problem is the washer insert is clear, any scratches or scrapes will show like crazy!! Maybe they should consider a dark color or black rather than clear. Just my thoughts....Joe
    The bitterness of "Poor Quality" is remembered long after the sweetness of low price is forgotten.
  • labloverlablover Posts: 3,713 ✭✭✭✭✭
    Beautiful Buffalo!!!!
    "If there are no dogs in Heaven, then when I die I want to go where they went." Will Rogers
  • TevaTeva Posts: 830 ✭
    I have had the same problem I get my submissions back and the slabs look like they had seen ten shows. Most of the maring was inside the slab but there were scratches on the outside as well.
    Not real happy with it but what do you do give your coins up for a month and pay all the shipping costs some of mine make yours look good.
    Give the laziest man the toughest job and he will find the easiest way to get it done.
  • WTCGWTCG Posts: 8,940 ✭✭✭
    Everything looks normal to me. What is the problem exactly?
    Follow me on Twitter @wtcgroup
    Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
  • ConnecticoinConnecticoin Posts: 13,113 ✭✭✭✭✭
    I have had several slabs with that crap in it on recent orders and it looks terrible. If I ever get ones like that again, I will send them back for reholdering -- maybe if enough of us do that, they will fix the control process to prevent this in the future.
    *For Sale on Numismy* *For Sale on Ebay*
  • BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭


    << <i>Everything looks normal to me. What is the problem exactly? >>



    The gasket that holds the coin is marred and visually unappealing to the OP.

    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
  • SeattleSlammerSeattleSlammer Posts: 10,066 ✭✭✭✭✭
    Nooooooooooooo, not a marred gasket!!!!!!!! Noooooooooooooooooooooooooooooooooooooooooo!!!!!!!



    Anyways, that's a great lookin' Buff!
    image

  • Wolf359Wolf359 Posts: 7,663 ✭✭✭
    Very attractive coin. Makes me want to own it!
    Multi-channel listings of coins and inventory management

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  • PawPaulPawPaul Posts: 5,845 ✭


    << <i>Everything looks normal to me. What is the problem exactly? >>




    yeah , what's the problem ?

    PCGS has a finalizer so what could get by them ?
  • PerryHallPerryHall Posts: 46,906 ✭✭✭✭✭


    << <i>Everything looks normal to me. What is the problem exactly? >>



    Apparently the gasket was scuffed when the coin was inserted into the gasket. I've seen this many times and don't consider it to be a big deal.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • WTCGWTCG Posts: 8,940 ✭✭✭


    << <i>

    << <i>Everything looks normal to me. What is the problem exactly? >>



    Apparently the gasket was scuffed when the coin was inserted into the gasket. I've seen this many times and don't consider it to be a big deal. >>



    Those "scratches" are not obscuring any details on the coin and their distraction element is minimal.

    In my opinion as long as the coin isn't damaged or improperly set in the holder there isn't a problem.
    Follow me on Twitter @wtcgroup
    Authorized dealer for PCGS, PCGS Currency, NGC, NCS, PMG, CAC. Member of the PNG, ANA. Member dealer of CoinPlex and CCE/FACTS as "CH5"
  • BoomBoom Posts: 10,165 ✭
    Just contact Don.

    He'll take care of you, I'm sure. image
    Boom's Retired Registry Set & Boom's Retired Variety Set
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  • RebelRonRebelRon Posts: 544 ✭✭
    So .....ya bust a qasket over an ugly qasket? image Get a grip.

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