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What's proper resolution when a card/holder is damaged in transit?

acowaacowa Posts: 945 ✭✭
in Trading Cards & Memorabilia Forum
I received a card where the holder was cracked because the card was shipped in a bubble mailer with no extra protection...card simply placed into a bubble mailer and dropped in the mail. I don't think the card's damaged...but I certainly don't want to go to the time and expense of resubmitting to fix the holder.

Has anybody else run into this? What's a fair resolution?


Regards,



Alan

Comments

  • leathtechleathtech Posts: 3,191 ✭
    Never had the problem but I would start by contacting the seller... I know if I sold you the card and that happened I would offer a full refund and pay to have the card shipped back or offer to pay for resubbing fee if it was a high dollar card.
    image
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    If I am the seller I ask my customer what he wants me to do.

    Does he want me to refund?

    Does he want me to pay to re holder?


    I as a seller would do whatever it took to make the customer happy regardless if I was at fault or the PO was.


    If the PO was at fault and I had the foresight to insure the item I'd try to get compensated from them.


    In any event the customer must be made happy and whole.


    Steve
    Good for you.
  • scotgrebscotgreb Posts: 809 ✭✭✭
    You can argue either side but in the end you didn't receive what you bought. This actually happened to me as a seller and I refunded the purchase, re-subbed, and then sold the same card back to the original buyer. I also subbed another card for him as a courtesy. My belief was that I should have packaged it better (it was also a $300 card). Prior to that I had mailed 100+ cards the same way without a problem -- but now add extra protection such that the package will not fit through the automated USPS machines. Live and learn. I expect if he's a reasonable person / seller he'll make good on the sale. Good luck. Scott
    Focusing on baseball “playing years” HOFers. My HOF Set; https://psacard.com/psasetregistry/baseball/hall-fame-sets/hall-fame-players-managers-owners-executives-pioneers-commissioners-umpires/publishedset/77755

    Always plenty of PSA-graded cards in my ebay store -- https://ebay.com/str/thelumbercompanysportscards
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