What's proper resolution when a card/holder is damaged in transit?

acowa

I received a card where the holder was cracked because the card was shipped in a bubble mailer with no extra protection...card simply placed into a bubble mailer and dropped in the mail. I don't think the card's damaged...but I certainly don't want to go to the time and expense of resubmitting to fix the holder.

Has anybody else run into this? What's a fair resolution?


Regards,



Alan

leathtech

Never had the problem but I would start by contacting the seller... I know if I sold you the card and that happened I would offer a full refund and pay to have the card shipped back or offer to pay for resubbing fee if it was a high dollar card.

WinPitcher

If I am the seller I ask my customer what he wants me to do.

Does he want me to refund?

Does he want me to pay to re holder?


I as a seller would do whatever it took to make the customer happy regardless if I was at fault or the PO was.


If the PO was at fault and I had the foresight to insure the item I'd try to get compensated from them.


In any event the customer must be made happy and whole.


Steve

scotgreb

You can argue either side but in the end you didn't receive what you bought. This actually happened to me as a seller and I refunded the purchase, re-subbed, and then sold the same card back to the original buyer. I also subbed another card for him as a courtesy. My belief was that I should have packaged it better (it was also a $300 card). Prior to that I had mailed 100+ cards the same way without a problem -- but now add extra protection such that the package will not fit through the automated USPS machines. Live and learn. I expect if he's a reasonable person / seller he'll make good on the sale. Good luck. Scott