How would you handle this.........UPDATE

relicsncoins · March 23, 2009 1:30AM

I put a best offer on this coin almost 2 weeks ago. The coin has not shown up. At 10 days I sent a polite email asking the status of shipping and if there was a tracking number. There was no response. I've since sent 2 other emails asking the same questions and again no response. He has a 100% feedback rating and over 1000 transactions and therefor is a veteran of ebay. I don't think it's to much to ask to respond to my emails and let me know what is going on. My plan at this point is to wait a couple more days. If I get no response and the coin does not show up, then I really don't see any other option but to file with paypal and to neg the seller. It's too bad, because I really wanted and needed that coin for my set.

JJ

Link to auction.

1814 Bust dime

DUIGUY · March 23, 2009 1:40AM

Perhaps they are on vacation.

rgCoinGuy · March 23, 2009 1:42AM

If at 10 days was the 21st (Saturday) you may give him a couple more days. He could have been gone for the weekend. You have been more than reasonable though.

relicsncoins · March 23, 2009 1:45AM

<< Perhaps they are on vacation.

>>

I've though of that. They did have to accept my best offer though or can you setup some kind of auto accept if the offer is a certain percentage of the ask price. If that is the case, they could've easily sent an email stating they were going on vacation and they would ship as soon as they return.

JJ

STONE · March 23, 2009 1:46AM

Wow, that sucks, and it's a nice coin too!

I had a similar sounding scenario from a similar type eBay seller not too long ago:
About 5 weeks ago I bought a coin on eBay and after 10 days and no answers to my questions from the seller I filed a refund with PayPal.
A couple days after I filed for the refund the seller reponded back to saying he had computer problems.
In the end everything was fine.

I'd wait 2 more days and if nothing by then, then file with PayPal.

Johnp · March 23, 2009 2:02AM

I would file a claim with Ebay or Paypal about the coin, is sounds like it may be lost

ArizonaJack · March 23, 2009 2:02AM

Best offers can be set up to auto decline or auto accept at certain $ levels

PerryHall · March 23, 2009 2:12AM

<< Perhaps they are on vacation.

>>

There aren't many places in the world that don't have internet access. No excuse (other than death of course) for an eBay seller to not answer e-mails.

DieClash · March 23, 2009 2:22AM

If you paid with PayPal you will have to file your claim with PayPal. The seller offers the PayPal Buyer protection plan so you must follow the rules for that plan when making your claim. You have 30 days after you paid for the item to initiate a claim with PayPal.

rgCoinGuy · March 23, 2009 2:25AM

One more thought, maybe he contracts his shipping to PBGS?

lunytune2 · March 23, 2009 2:36AM

Or the USPS

mrpotatoheadd · March 23, 2009 2:42AM

<< No excuse (other than death of course) for an eBay seller to not answer e-mails. >>

Sure there is. Here's two:

1) Buyer's emails are not getting through to seller's email account.
2) Seller is unable (for whatever reason) to access his email account at this time.

Try contacting the seller through the "Ask a Question" link on the item listing page. Even if the seller is having email problems, he can probably still get to his "My eBay" page, and can see your question there.

Coinlearner · March 23, 2009 2:46AM

A week is long enough without any contact. Whatever, any/no reason, let Payfee remind seller with a dispute and after a couple days,push it up to a claim.

Staircoins · March 23, 2009 3:38AM

I would get the seller's contact information (specifically, the phone number) through ebay, and give them a friendly call to check on the status of the shipment. I think you've waited long enough.

Res · March 23, 2009 3:52AM

<< If you paid with PayPal you will have to file your claim with PayPal. The seller offers the PayPal Buyer protection plan so you must follow the rules for that plan when making your claim. You have 30 days after you paid for the item to initiate a claim with PayPal. >>

This is only true if you didn't use a credit card. If you use a cc, you can file a chargeback with them immediately and get your account credited.

MsMorrisine · March 23, 2009 4:10AM

<< I would get the seller's contact information (specifically, the phone number) through ebay, and give them a friendly call to check on the status of the shipment. I think you've waited long enough. >>

Find Contact Info

call 'em

yellowkid · March 23, 2009 4:12AM

I just returned from vacation, and that is my first thought. I did however, before leaving, email anyone I was involved with on ebay to inform them of such. If your seller left for two or however many weeks without informing his customers than he isn't a good business person.

sinin1 · March 23, 2009 5:02AM

I would wait another 10 days if you really want the coin for your set
and don't pester the seller

are they listing anything now?

Russ · March 23, 2009 5:09AM

<< You have 30 days after you paid for the item to initiate a claim with PayPal. >>

It's 45 days.

Russ, NCNE

GrumpyEd · March 23, 2009 6:02AM

<< Best offers can be set up to auto decline or auto accept at certain $ levels >>

If it accepted your offer within a minute then it probably was automatic. The seller might be away. Look to see if he has given any feedback since then. If you get nothing in the next few days then contact paypal. Good Luck

291fifth · March 23, 2009 6:20AM

<< Perhaps they are on vacation.

>>

... or dead.

BECOKA · March 23, 2009 6:25AM

You can request his phone number and mailing address from e-bay.

Give him a call and see if he gets surprised.

orie · March 23, 2009 6:29AM

It's not the days. The problem is no response to your e-mails. When communication shuts down there is a problem.

BECOKA · March 23, 2009 6:32AM

<< It's not the days. The problem is no response to your e-mails. When communication shuts down there is a problem.

>>

Are you a marriage counselor?

Peaceman · March 23, 2009 6:49AM

PCGS mailed me a registered on the 10th... haven't got it yet....

Frankcoins · March 23, 2009 1:29PM

There are many legitimate reasons for lack of communication....

I had an in state buyer on ebay.. we exchanged 6 or 7 emails so he could save $1.21 sales tax by sending me a resale certificate. The last email I got from him on March 5 was that he needed my mailing address so he could send me the form. Then next day I get a window for a fake antivirus software alert, and it installs malware whether you click on YES or NO. At that point the computer shows my actual McAfee suite disabled, and all websites redirect to porn sites. Plus System Restore had turned itself off, the CD/R-W drive would read but not write, so I could not back up my files. . And Dell's restore disks only mirror the harddrive when it was new, so I had to send off for a Windows XP disc which Microsoft does not like to sell anymore, so I could do a Windows repair that let me back up my files, then a full hard disk wipe, then a new installation of Windows from the SP1 disk, which required about 200 updates to bring it current. Then an install of Norton 2009 and reinstalling all my applications, wireless metwork, etc.

Luckily I had sent out everything that ended on ebay except for the $15 coin that I was waiting for the resale form, and it was waiting to go. Then on March 17 about 8 pm my son in law gets a phone call at our house from buyer of said $15 coin. I had already gone to bed after taking a Topamax for migraine (wonder why) but the caller insisted on talking to me. I explained about the computer problem, son in law says I told him I can't HELP you, which the buyer heard as F**K you.

Next day I checked my email (computer was finally up) Buyer told me to keep the F**King coin. I tried to refund his Paypal payment, but was met with the Paypal resolution center that my account (with $1700 in it) was locked until I "resolve" a pending issue... that is, I issue the buyer a full refund.

Then from the buyer:

You say You've had no net access due to viruses, but yet spend hours posting on PCGS Web Site ??? TRY AGAIN !!!

Dont the following examples look familiar from the PCGS website ???(SEE the DATES ???????)

>> Thursday March 12, 2009 8:30 PM .... "Beautiful coin, and certainly deserving a record price."

>> Friday March 13, 2009 8:16 PM ..... "PVC was invented in 1926 and not in widespread use until after World War 2, and your GSA dollar was stored in canvas bags until 1972 and then placed in Mylar soft packs which never contained PVC. So you destroyed a $150 to $200 premium for a GSA soft pack for a problem that could not possibly have existed"

>> Tuesday March 17, 2009 4:26 PM ...... << Considering how he almost brought down the company, had a margin call on his stock and was forced to sell, good riddance. Maybe this means the company will be shopped around. >> "How much is a company worth with a market value of $36 million and $18 billion worth of plastic time bombs with a "forever" promise that the coin will NEVER deteriorate?"

The real reason is that I seem to have won the coin too cheap, isn't it ? <<

(I had posted a few messages on here from my engineering job, where paypal, ebay and all non corporate mail servers are blocked...)

Of course I got a negative on the transaction, ruined my 100% perfect score: BAD DEALER TOLD ME TO F MYSELF ON THE PHONE - AVOID!

I replied to his feedback MISUNDERSTANDING, I DID NOT TELL MY CUSTOMER TO F HIMSELF

Then I got a letter from ebay that I had received a 3 day administrative suspension for using "masked profanity" in a feedback comment....

I need another Topamax....

DieClash · March 23, 2009 1:52PM

I filed one back in December on a Seller. I thought it was 30 days, maybe its changed since. Regardless, the point is you don't need to rush into anything. As a buyer you still have rights to exercise beyond just a couple of weeks. Opening up the dispute process in and of itself may motivate the Seller to perform!

<< 

<< You have 30 days after you paid for the item to initiate a claim with PayPal. >>

It's 45 days.

Russ, NCNE >>

jesbroken · March 23, 2009 2:02PM

One thing to consider JJ, I know this is rare, but I filed a complaint on a seller that after 14 days had not responded to my emails only to find out that he had suffered a heart attack and his wife knew nothing about Ebay or its working. Of course, I withdrew my complaint and within another week I had my coin and all was well. So, there can be extenuating circumstances.
Jim

rld14 · March 23, 2009 3:05PM

<< There are many legitimate reasons for lack of communication....

I had an in state buyer on ebay.. we exchanged 6 or 7 emails so he could save $1.21 sales tax by sending me a resale certificate. The last email I got from him on March 5 was that he needed my mailing address so he could send me the form. Then next day I get a window for a fake antivirus software alert, and it installs malware whether you click on YES or NO. At that point the computer shows my actual McAfee suite disabled, and all websites redirect to porn sites. Plus System Restore had turned itself off, the CD/R-W drive would read but not write, so I could not back up my files. . And Dell's restore disks only mirror the harddrive when it was new, so I had to send off for a Windows XP disc which Microsoft does not like to sell anymore, so I could do a Windows repair that let me back up my files, then a full hard disk wipe, then a new installation of Windows from the SP1 disk, which required about 200 updates to bring it current. Then an install of Norton 2009 and reinstalling all my applications, wireless metwork, etc.

Luckily I had sent out everything that ended on ebay except for the $15 coin that I was waiting for the resale form, and it was waiting to go. Then on March 17 about 8 pm my son in law gets a phone call at our house from buyer of said $15 coin. I had already gone to bed after taking a Topamax for migraine (wonder why) but the caller insisted on talking to me. I explained about the computer problem, son in law says I told him I can't HELP you, which the buyer heard as F**K you.

Next day I checked my email (computer was finally up) Buyer told me to keep the F**King coin. I tried to refund his Paypal payment, but was met with the Paypal resolution center that my account (with $1700 in it) was locked until I "resolve" a pending issue... that is, I issue the buyer a full refund.

Then from the buyer:

You say You've had no net access due to viruses, but yet spend hours posting on PCGS Web Site ??? TRY AGAIN !!!

Dont the following examples look familiar from the PCGS website ???(SEE the DATES ???????)

>> Thursday March 12, 2009 8:30 PM .... "Beautiful coin, and certainly deserving a record price."

>> Friday March 13, 2009 8:16 PM ..... "PVC was invented in 1926 and not in widespread use until after World War 2, and your GSA dollar was stored in canvas bags until 1972 and then placed in Mylar soft packs which never contained PVC. So you destroyed a $150 to $200 premium for a GSA soft pack for a problem that could not possibly have existed"

>> Tuesday March 17, 2009 4:26 PM ...... << Considering how he almost brought down the company, had a margin call on his stock and was forced to sell, good riddance. Maybe this means the company will be shopped around. >> "How much is a company worth with a market value of $36 million and $18 billion worth of plastic time bombs with a "forever" promise that the coin will NEVER deteriorate?"

The real reason is that I seem to have won the coin too cheap, isn't it ? <<

(I had posted a few messages on here from my engineering job, where paypal, ebay and all non corporate mail servers are blocked...)

Of course I got a negative on the transaction, ruined my 100% perfect score: BAD DEALER TOLD ME TO F MYSELF ON THE PHONE - AVOID!

I replied to his feedback MISUNDERSTANDING, I DID NOT TELL MY CUSTOMER TO F HIMSELF

Then I got a letter from ebay that I had received a 3 day administrative suspension for using "masked profanity" in a feedback comment....

I need another Topamax.... >>

What a jerk.

You know, isn't it funny that the people that you go out of your way to help always end up simply not being worth the bother?

nicetoning42107 · March 23, 2009 3:51PM

I've heard some strange ones in my day. Hospital, death, vacation are all possibilities. I once got an email from the seller of some coin I'd won on eBay several days earlier. According to him, he got kicked out of his house. Don't know if it was a wife or girlfriend that kicked him out. But all his stuff was still in the house and he didn't know when he was getting it back. And it took him several days to be able to get online. He simply refunded my money no problem. Didn't bother me since it was a cheap widget. I figure you can't make up a story like that and so I moved on. Perhaps we should send orie (the alleged marriage counselor) to see if everything is okay with the relicsncoins case, eh?

notwilight · March 23, 2009 4:05PM

I wouldn't worry about it. He's probably got a problem of some sort. With his feedback you can trust he will ship when possible. at 40 days I'd start worrying. -Jerry

coinpictures · March 24, 2009 1:57AM

<< I wouldn't worry about it. He's probably got a problem of some sort. With his feedback you can trust he will ship when possible. at 40 days I'd start worrying. -Jerry >>

I'm not sure I'd wait 40 days, but certainly more than 2 weeks. Given the seller's feedback, I'd give him the benefit of the doubt.

I think the people clamoring to file a PayPal dispute are seriously jumping the gun...

Frankcoins · March 24, 2009 4:05AM

<< 

What a jerk.

You know, isn't it funny that the people that you go out of your way to help always end up simply not being worth the bother? >>

I just checked my new Seller's dashboard on ebay....my 30 day DSRs have dropped from 4.9 to 4.7. The jerk must have given
me all zeroes when the transaction was not even completed! I sell most of my expensive stuff with free shipping, so
I was getting the doubled 40% discount on ebay fees.

relicsncoins · March 25, 2009 1:43AM

Good news.........The seller finaly contaced me, he unexpectedly had to go out of town. He did mail the package the day after after I purchased it and provided me a tracking number. Apparently the USPS attempted delivery 10 days ago but didn't bother to leave a notice on my door or my mailbox, and the coin has been sitting at the post office this entire time. I went down last night and picked it up. Will post photos later today.

mrpotatoheadd · March 25, 2009 2:24AM

<< Good news.........The seller finaly contaced me, he unexpectedly had to go out of town. He did mail the package the day after after I purchased it and provided me a tracking number. >>

Good to hear.

Sometimes, life just happens, and you have to do the best that you can. A few years ago, I got a phone call at work telling me that I needed to come home NOW- my mom was in intensive care, and the outlook was not good. I barely had time to run home and throw some clothes in a bag and get to the airport, never mind dealing with eBay. I was out of town for a little over a week and didn't get back until after the funeral. During that time, eBay was way down on the list of priorities. Even if I had had the time, I wasn't in a position to do anything about my eBay stuff, as all my records and auction info was a thousand miles away. Fortunately, this was before PayPal, so I didn't have too many frantic "Where's my coin and why aren't you answering me?" emails to deal with when I got back.

Bottom line (this is in general and not directed at any specific poster)- before you decide to rip someone a new one for ignoring your emailed questions about where your package is and when was it mailed, you might want to consider that there can be good reasons for not getting an immediate reply and give the guy the benefit of the doubt. There's plenty of time for piling on after you have all the facts in hand.

Res · March 25, 2009 3:14AM

Let's change this to a bash USPS thread.

How would you handle this.........UPDATE

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How would you handle this.........***UPDATE***

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How would you handle this.........UPDATE