It seems like many people's MSN cashbacks are suddenly "failing"

Smittys · February 5, 2009 12:31AM

all mine are paid, just hang in there

GrumpyEd · February 5, 2009 4:51PM

Check out:

Cashback Glitch Article

Coins101 · February 5, 2009 11:55PM

They told me that if is suppose to be fixed by the end of this weekend and if I don't receive all my payments, to "Reply to this email."

LeeG · February 6, 2009 8:44AM

I got another email from MS saying Paypal needs to verify my account. I called Paypal and they said they are aware of this problem and they will fix it for me within 48 hours. They are working on this on a case by case basis. If you're having a problem, call Paypal.

Casman · February 6, 2009 8:52AM

I just received my last one today no problems...ended Dec 8th.

Coins101 · February 6, 2009 9:09AM

My final payment was due today - it failed, for a total of 8 failures amounting to $1,154.00 out of 12 transactions. Yes, I am little PO'ed.

I wouldn't rely on PayPal to solve this problem. I talked to them last week and they verified my account and total me to keep working with Live.com - basically the problem was on their side of thing.

The last email I received from Live.com indicated it is suppose to be fixed by Monday.

Ok, I am holding my breath now. Let see, first comes red, then purple, then . . . .

commoncents123 · February 6, 2009 10:08AM

I got the same response..... if my money isn't in Paypal by Monday, I am to reply to the message. Somehow, I have a screaming feeling I'll be replying to their message.

fc · February 6, 2009 10:14AM

<< I got another email from MS saying Paypal needs to verify my account. I called Paypal and they said they are aware of this problem and they will fix it for me within 48 hours. They are working on this on a case by case basis. If you're having a problem, call Paypal. >>

i have to disagree. there is nothing wrong with your account.
they just want to make sure it is not your fault before continuing.

if you use your paypal account on an almost daily basis like some do
here.. why in the world would there be a problem with it?

i got the same email and told them... it works just fine. send away.
got the money soon after.

coindeuce · February 6, 2009 10:21AM

I've received three consecutive payments from BST transactions to my Paypal account in the last 24 hours. It has been 80 days since I made an eBay purchase that qualified me for Cashback. And I still am waiting for those MicroSuck losers to figure how to pay me.

commoncents123 · February 6, 2009 11:42AM

<< I've received three consecutive payments from BST transactions to my Paypal account in the last 24 hours. It has been 80 days since I made an eBay purchase that qualified me for Cashback. And I still am waiting for those MicroSuck losers to figure how to pay me. >>

Microsuck losers...that's a good one. If they can't figure out how to reliably send a Paypal payment on time, it's no wonder they can't compete with Google

Coins101 · February 6, 2009 11:56AM

If they can't make a deposit to PayPal, cut a check.

agentjim007 · February 6, 2009 12:17PM

Some are so eager to blame this on us, the customers. I just got off the phone with paypal and he admitted to me they are aware this problem is microsofts and there is NOTHING I can do to fix it. He did state they figured out the problem and all accounts impacted by this glitch will be paid whether you contact them or not. I'm not saying I'm buying that but this is not the customers fault.

coindeuce · February 6, 2009 12:20PM

<< If they can't make a deposit to PayPal, cut a check. >>

I've already insisted on that. In their own words, "ain't gonna happen".

commoncents123 · February 6, 2009 12:43PM

They say ain't in Seattle?

commoncents123 · February 9, 2009 5:00PM

So did anyone receive a payment yesterday as they promised? I didn't get mine.

Coins101 · February 9, 2009 5:41PM

Nope, not a cent here nor have they replied to my "reply" email if I didn't get the funds. I asked again if they can't fix it to issue me a check.

LeeG · February 9, 2009 6:46PM

I got an email on Saturday for the last of five that failed. It passed and now I'm waiting seven more day's for it to post in my PayPal account. My phone call to PayPal on Friday with a promise of a fix in 48 hours, did not worked. Looks like I call again tonight.

Edited to add:

Called Paypal again this morning and explained the current situation. the rep siad they had closed the ticket because Microsoft said it had been fixed. I now have a new ticket and have emailed the Microsoft Rep I've been working with. My earliest transaction was on 11/21. We're fast approaching 90 day's.

Coins101 · February 10, 2009 12:44AM

I contacted PayPal by phone this morning the talked with the CSR. She then talked with their Marketing Dept and came back that I was on their problem listing and they were working closely to figure out why the problem is occuring. She was rather surprised at the amount I was owed. Hopefully, this will bring me to the top of the list of "Get it done!"

CarlWohlforth · February 10, 2009 1:04AM

PayPal wouldn't help me at all. They just sent me to the Live.com support webpage. There is no microsofty phone number. Does anybody have a MS support phone number? I tried their email but got a form letter back with no help and no way to get further help.

I've been robbed!

coindeuce · February 10, 2009 2:03AM

Same here. I just get the status quo response of "we're working on it". Can you say FUBAR ?

agentjim007 · February 10, 2009 2:13AM

How about Bull Fubar. Same here. No bucks, no response to emails. I guess we have are own little Bernie Madoff. I planned to use my cashback to pay for my UHR. I've thought about cancelling but I can pay for it without my cashback so I move on. I don't think were going to see the bucks. Congrats to those who got paid but don't respond telling us how great cashback was and you got all your money. That stinks of rubbing it in.

commoncents123 · February 10, 2009 2:33AM

MSN must realize that their inaction is going to have a paradoxical effect RE: their purpose for the cashback program. I, for one, will never open that stinking website for any reason other than to check on my money. Has anyone thought about trying the BBB route?

agentjim007 · February 10, 2009 2:37AM

Has anyone thought about trying the BBB route?

I got one email back that said they were contacting me because I contacted the BBB. I didn't contact the BBB. I did email advocate@microsoft.com I wouldn't think thats a link to the BBB but who knows. I can say the two times I emailed advocate@microsoft.com I got emails back very quick from a cashback rep. That same rep contacted me after both emails to advocate.

editied to add: still no money so BIG DEAL.

bumanchu · February 10, 2009 2:41AM

I have had about six deposits in my paypal account on time or one day late in the last week.

Of course these were for 8% cashback for a total of only around $365.00

commoncents123 · February 10, 2009 2:41AM

I believe the large corps have 'escalation' departments...I went though the same thing with my cable internet company...email the CEO or file with the BBB, the same (intelligent American) people call you.

USAFRETWI · February 10, 2009 4:28AM

I'm at 114 days and counting......called paypal twice, responded to MSN emails 3 times, failed 5 times and still waiting. All of this BS for $38.00 (my last cashback).

commoncents123 · February 10, 2009 4:37AM

I'm waiting on $600

commoncents123 · February 10, 2009 7:32PM

I just got the "check with Paypal" email... *yawn*

LeeG · February 10, 2009 7:49PM

<< I got an email on Saturday for the last of five that failed. It passed and now I'm waiting seven more day's for it to post in my PayPal account. My phone call to PayPal on Friday with a promise of a fix in 48 hours, did not worked. Looks like I call again tonight.

Edited to add:

Called Paypal again this morning and explained the current situation. The rep said they had closed the ticket because Microsoft said it had been fixed. I now have a new ticket and have emailed the Microsoft Rep I've been working with. My earliest transaction was on 11/21. We're fast approaching 90 day's.

>>

No reply as of yet from Microsoft.

Coins101 · February 11, 2009 12:46AM

I think our emails are falling on deaf ears. They ask to be notified if it fails and you do what they ask but will the respond – NO.

I did notice my last transaction that failed on the 8th was reprocessed and failed again on the 10th.

Come on Billyboy, get the checkbook out and start writing checks. I can see it now; it would be just like on the movie, “The Jerk.”

Geoman · February 11, 2009 2:10AM

I am waiting on almost $400 from 2 separate cashback transactions. It stated "Failed" for every day for a week. Now it just has been "In Process" since Feb. 3rd. No attempts since then.

I did check to make sure it didn't say Paper Check, and also emailed them. All I got back was an email thanking me for contacting them and we are looking into it.

I'll be pissed if I don't get my cashback.

Coinlearner · February 11, 2009 2:29AM

Received reply from Mon. email to "them", yesterday........."Since payment will not AUTOMATICALLY send payment,I am ESCALATING claim to our technical team, who are

EXPERTS at resolving these types of issues..............BLA BLA BLAA,ect."

Cladiator · February 11, 2009 3:03AM

Hm, maybe I'm just lucky but I just got my last payment this morning. All of my payments were timely and complete. System worked great for me. Thanks MS.

commoncents123 · February 11, 2009 4:15AM

This just in...

Hello Robert,

Thank you for contacting us back at Live Search cashback Customer Support!

We appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience.

I want to ensure that your request has been resolved to your satisfaction. However, if you realize that you are still in need of assistance, please reply to this email.

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or

visit: https://feedback.search.live.com/default.aspx?productkey=cashbackso

Thank you Robert for contacting Live Search cashback Customer Support.

Warmest regards,

Erik B.

Customer Service Representative

Live Search cashback Support http://search.live.com/cashback

Coins101 · February 11, 2009 4:50AM

<< We appreciate all the steps you have taken thus far, and we are also appreciative of your patience throughout this time. Unfortunately, we must ask that you give us some more time to research your specific issue. We will contact you back directly, once we have a resolution. Again, we appreciate everything you've done, and are very sorry for the inconvenience. >>

<< I want to ensure that your request has been resolved to your satisfaction. However, if you realize that you are still in need of assistance, please reply to this email. >>

got the same one. I think i replied within 2 seconds of recieving it. Kind speaking out both side of their mouths, huh!

Coins101 · February 11, 2009 4:52AM

I just got this response:

"Hello Robert,
Thank you for replying to Live Search cashback Customer Support!
I'm sorry that you're still having trouble with Live Search cashback, Robert. Since your payout still hasn't been automatically paid out I'm going to escalate your incident to the Technical Team, who are experts in resolving these types of issues, so that they can process it. I am escalating this to them on your behalf. From this point forward, they will be your primary contact for this incident. The agent assigned to your challenge will be in touch with you as soon as possible.
Unfortunately, it is not possible to send you a check, as eBay terms and conditions state that the payout must be sent to the PayPal account you used to make your purchases. I apologize for the inconvenience.
Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit: https://feedback.search.live.com/default.aspx?productkey=cashbackso
Thank you for contacting Live Search cashback Customer Support.
Warmest regards,
Keith R."

Lets see:

"Hello, our software sucks and we can't send your payment to PayPal. However, because PayPal requires us to send it to them, we can't send you a check.

Hello, our software sucks and we can't send your payment to PayPal. However, because PayPal requires us to send it to them, we can't send you a check.

Hello, our software sucks and we can't send your payment to PayPal. However, because PayPal requires us to send it to them, we can't send you a check.

Hello, our software sucks and we can't send your payment to PayPal. However, because PayPal requires us to send it to them, we can't send you a check."

Seems they missed the obligation they promised about making a payment to me.

LeeG · February 12, 2009 7:23PM

Got this yesterday:

"Lee,
I understand your frustration. This issue has proved to be more complicated than we initially anticipated. Our payment team is working with PayPal to determine why so many of these payments are failing. I have made our payment team and Paypal aware of your particular issue, and we are working with them to resolve this for you. As soon as I have further information, I will contact you, but if you would like an update at any point, please reply to this email and I will be happy to provide you with a status update.

Thanks,

Elizabeth B.
LiveSearch cashback Customer Support"

agentjim007 · February 12, 2009 9:17PM

I've also received worthless info. from Elizabeth B. The last email I received said my info I provided (ebay name, item #'s, and paypal trans #'s) were being sent to their accounting dept. First time I got that one. Still nothing.

LeeG · February 12, 2009 9:22PM

<< I've also received worthless info. from Elizabeth B. The last email I received said my info I provided (ebay name, item #'s, and paypal trans #'s) were being sent to their accounting dept. First time I got that one. Still nothing. >>

Did that about 10 day's ago. I just got off the phone with PayPal and she said it's a software communication problem between MS and PayPal. They are having to manually fix these problems.

Better get your name in the cue. No telling how long this will take.

Edited to add:

Anyone got the email or phone number for the President of MS or Bill gates himself? I'd like to talk to them about this.

COINB0Y · February 12, 2009 9:24PM

No Bucks, No Buck Rodgers

They have killed the very reason they did this program for - USERS!

Coins101 · February 12, 2009 11:52PM

<<

Received reply from Mon. email to "them", yesterday........."Since payment will not AUTOMATICALLY send payment,I am ESCALATING claim to our technical team, who are

EXPERTS at resolving these types of issues..............BLA BLA BLAA,ect." >>

Yup, got that one this last Wednesday (2-11-09) only "Keith" was personally handing it over to them and that someone should be in conact with me shortly. Having heard boo from anyone yet! Like of like the release dates MS give for their software. It seems to slip alot - never on time.

Coins101 · February 12, 2009 11:55PM

<< Anyone got the email or phone number for the President of MS or Bill gates himself? I'd like to talk to them about this. >>

I would like their address so I can send them a Small Claims summons. Maybe I can get on Judge Judy!

National TV exposure of this would be GREAT!!!

coindeuce · February 13, 2009 1:10AM

I'm of the mindset that a class action, or a concerned effort to show protest by urging all affected to file small claims is in order. There is no way that it should take the world's largest software maker over 30 days to resolve a programming SNAFU that they created. I get the strong impression that Microsoft is doing everything possible to let this issue slip into oblivion.

Coins101 · February 13, 2009 1:54AM

I thought about writing a complaint to our State Attorney General's Consumer compliant department but unfortunately, I live in Wa State and the State seems to kiss Bill's rear end! So, I don't think it is going to go very far. I wonder if the Seattle Times would be interested.

YaHa · February 13, 2009 2:16AM

I got a email yesterday that some people are getting theirs through the glitch, but my concern is, where is my f-ing money.

I will wait, and wait, and wait. Did I tell you I will wait...

Coins101 · February 13, 2009 2:23AM

I tried holding my breath but I think I died.

Good thing my wife is a nurse!!

"Clear - Zap - more power - clear - ZAPPPPPPPPPPPPPPP

Ok, he's back! Now, take a breath dummy!!!"

LeeG · February 13, 2009 8:24AM

Got this today:

"Lee,
I apologize for your frustration. As I stated previous, we have a payment operations team at Microsoft that is working with PayPal to ensure these transactions get pushed through and all the accounts get properly credited. I don't know the specific team within PayPal that is working on these issues, but I know that they are working on this with our payment operations team. When I have any further information, I will contact you.

Thanks,
Elizabeth B.
LiveSearch cashback Customer Support"

Coins101 · February 13, 2009 8:56AM

Yup, I can see it now. The MS team vs the PayPal Team.

MS - "Ok, PayPal, it's your turn."

PayPal - "Ya got any fives?"

MS - "Go fish."

OnlyGoldIsMoney · February 13, 2009 8:59AM

LiveSearch cashback is writing the textbook on how to squander goodwill. If MSN revives cashback I am more than a little leery about participating a second time.

Purple73 · February 13, 2009 9:37AM

<< Yup, I can see it now. The MS team vs the PayPal Team.

MS - "Ok, PayPal, it's your turn."

PayPal - "Ya got any fives?"

MS - "Go fish." >>

PURPLE!

It seems like many people's MSN cashbacks are suddenly "failing"

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It seems like many people's MSN cashbacks are suddenly &quot;failing&quot;

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It seems like many people's MSN cashbacks are suddenly "failing"