It seems like many people's MSN cashbacks are suddenly "failing"

commoncents123 · January 21, 2009 11:36AM

My latest transfer indicated "Failed" ... "but we will keep """trying""" (1- how hard do you have to 'try' to transfer money, 2- there is no try, either do it or don't). After looking around, it appears I'm not alone.

mrearlygold · January 21, 2009 11:37AM

Eeek, so it was all B/S ?

commoncents123 · January 21, 2009 11:39AM

Well not totally...I've received about $1000 before this, (but they do have a thing in their terms that they can take it back if or when they feel like it, and your Paypal account will be in the negative unless you replace it)

fc · January 21, 2009 11:41AM

<< Well not totally...I've received about $1000 before this, (but they do have a thing in their terms that they can take it back if or when they feel like it, and your Paypal account will be in the negative unless you replace it) >>

of course i would transfer it out asap like i always do and if my account
ever went negative that would be the day i would stop using paypal
:-)

GrumpyEd · January 21, 2009 11:46AM

<< Based on this resolution, your incident will now be closed. >>

But then never resolved it!!!!!!

intence · January 21, 2009 11:46AM

mine has been pending for almost two months

Delorean · January 21, 2009 11:48AM

I've been lucky, none failed and so far all has come back on time. Now everything my wife bought got instant cashback!

PCcoins · January 21, 2009 12:04PM

I just received one 2 days ago. I didn't have to do anything, I just received an email from paypal that I have received an instant payment from Microsoft Cashback.

PipestonePete · January 21, 2009 12:06PM

I've received two smaller ones in the past two weeks....including one today.

mommam17 · January 21, 2009 12:17PM

My last one was a problem. It was 2 weeks late and I contacted them. Some how my preferences to be paid had changed and a paper check was added, in addition to getting paid by paypal. The payment failed. I went in and changed it to being paid by paypal only and the next time the money came through. Hope this helps.

fc · January 21, 2009 12:20PM

<< My last one was a problem. It was 2 weeks late and I contacted them. Some how my preferences to be paid had changed and a paper check was added, in addition to getting paid by paypal. The payment failed. I went in and changed it to being paid by paypal only and the next time the money came through. Hope this helps. >>

it helped me. i just added my email address under reward methods.
i had no clue i had to set that up!

thank you very much!

dthigpen · January 21, 2009 12:21PM

The whole live cash back thing has created a cult like atmosphere.

EvilEmpire · January 21, 2009 12:25PM

I just had one post in the last hour. It was due today, I checked about 8:45ish, and nothing, was still 'pending' with '0' days to go. I just went to send money, and it was in my Paypal acct. I hope the next 4, all due within the next 7 days, go as smoothly. Early on, I believe you actually had to 'claim' it on 'Live.com', but I could be wrong. The only time I remember it automatically posting (besides tonite) was the one transaction where it got immediately posted as soon as I paid for the item.

commoncents123 · January 21, 2009 1:20PM

how are you guys still getting cashback on your buys?

COINB0Y · January 21, 2009 1:21PM

<< The whole live cash back thing has created a cult like atmosphere. >>

Then I am Chief Zombie of the cult.

notwilight · January 21, 2009 1:27PM

Will I get an e-mail if it shows up? Otherwise I would never notice it. -Jerry

lope208 · January 21, 2009 1:30PM

<< mine has been pending for almost two months

>>

You DO realize that they are normally pending for 60 days right?
Unless you get the instant cashback by chance.

My 60 days is next Tuesday, and that's what it shows when I log in.

ajia · January 21, 2009 1:37PM

This is F'n skrewee.

I haved 2 rewards to be paid to me.
1 I had to request.
The other was going to be 'automatically' paid to my PP account.
The one I had to request went in no problem.
The one where it was going to be sutomatically deposited has "FAILED" 3 time now!
WTF?

commoncents123 · January 21, 2009 1:47PM

Yea, I think it's either Microsoft not wanting to live up to their end of the bargain...or they're doing these transfers manually, and some $2 an hour employee overseas is skimming his work

percyb · January 21, 2009 2:51PM

I used the MSN cashback and never received my cashback.

coindeuce · January 21, 2009 3:17PM

I'm at 67 days now for a eBay purchase that was made on November 16. The automated payment was due on 1/15, and is drifting around in cyberspace now for a week. Another payment is due on 1/31. I'm not exactly confident it will arrive either.

coindeuce · January 21, 2009 3:18PM

<< The whole live cash back thing has created a cult like atmosphere. >>

Kinda like the OFR, where you spend most of your time. Eh, Thiggy?

crito · January 21, 2009 3:48PM

You should have read the fine print. Says Bill gets your first born child's soul. And it's all perfectly legal too. Muhahaha

commoncents123 · January 21, 2009 4:24PM

<< You should have read the fine print. Says Bill gets your first born child's soul. And it's all perfectly legal too. Muhahaha

>>

I wouldn't be surprised...it's always in the fine print!

LeeG · January 21, 2009 7:27PM

<< My latest transfer indicated "Failed" ... "but we will keep """trying""" (1- how hard do you have to 'try' to transfer money, 2- there is no try, either do it or don't). After looking around, it appears I'm not alone. >>

Same thing for me today. Yesterday was day 0, this morning got the same info as above.

mommam17 · January 21, 2009 9:53PM

Sign into cashback account. Go to settings. Then click on reward methods. Make sure you are set for paypal only and not bank account or paper check. Some how paper check was also activated on mine and caused the Failure. When mine was reset to Paypal only they repaid me and it went through. You will have to contact them for the repay.

agentjim007 · January 21, 2009 10:57PM

Sign into cashback account. Go to settings. Then click on reward methods. Make sure you are set for paypal only and not bank account or paper check. Some how paper check was also activated on mine and caused the Failure. When mine was reset to Paypal only they repaid me and it went through. You will have to contact them for the repay.

Not the problem, the only method I have is paypal. It all began with their new automatic payment and that is suppose to automatically deposit into the paypal account that the item was paid from.

shark1970 · January 21, 2009 11:05PM

sorry wrong thread.

JoeLewis · January 21, 2009 11:12PM

<< Sign into cashback account. Go to settings. Then click on reward methods. Make sure you are set for paypal only and not bank account or paper check. Some how paper check was also activated on mine and caused the Failure. When mine was reset to Paypal only they repaid me and it went through. You will have to contact them for the repay. >>

I just checked mine and my account was also set to pay me through "paper check." How did that happen? I took that off and added my paypal account as the only payment method. I'm set to receive cashback in about a week. I hope it goes through. Thanks for the heads up!

commoncents123 · January 21, 2009 11:22PM

<< sorry wrong thread. >>

I think that's a first

mommam17 · January 21, 2009 11:45PM

I don`t know how it changed to paper check. I know I never touched mine but somehow it changed. This was my problem so I hope it helps some people. It took me about 3-4 weeks to get everything straightened out. In the end I did get my cashback money.

mbogoman · January 21, 2009 11:46PM

I've received 11 out of my 12 with no problems (over $1200), although I've always had to go to LiveSearch and claim each one. My final cashback payment is maturing in 2 days - we'll see if it goes automatically to my Paypal or if I have to claim it again...

agentjim007 · January 21, 2009 11:51PM

If it's been 3 to 4 weeks yours was a different problem. 3 to 4 weeks ago all payments needed to be requested. I know this because my last requested rebate was only about a week ago and it was received without a problem. My current is the first automatic and I have the problem. My next is in 2 days and I suspect I'll have the same problem with that one. Microsoft can't fix a glitch ?, give me a break. Everything was working so nicely. Did they ever hear the old saying " If it ain't broke don't fix it"

Coinlearner · January 22, 2009 12:16AM

My one that "FAILED" on the 15th is still failed. I have received some after, with no problem and some more to go.(Did not "fool around" on that last 30% deal

)...Had some take 14 days. It says in the "contact" them section,if have not received in 14 days......So I will give them the full 14 before any inquire.

coindeuce · January 22, 2009 8:23AM

I just followed mommam17's suggestion, and found the same problem. Somehow, when Live Search Cashback went to the automated payment format, it seems that members account payment methods got defaulted from Paypal address to "paper check" method, which eBay won't allow, since all eBay transactions now must go thru Paypal. The bright bulbs at MicroSuck don't seem to have figured out that the issue of failed payments would be resolved if they just notified members that they need to manually reset their Live Search Cashback method of payment to include their Paypal email address.

derryb · January 22, 2009 8:24AM

It's just a problem with their system. My 6 failed but eventually cleared. Be patient.

leothelyon · January 22, 2009 9:07AM

<< how are you guys still getting cashback on your buys? >>

We are buying coins......right?

Leo

LeeG · January 23, 2009 9:13PM

Got this this morning:

Hello Lee,

Thank you for contacting Live Search cashback Customer Support! My name is Sita. I am a Customer Service Representative and I will be assisting you with your request regarding your failed cashback payment(s). I have opened an incident with our team: ********* on your behalf.

A technical issue has been identified that is causing requested PayPal cashback payments to time out and process incorrectly. This is a known issue we are working to resolve, and apologize for the inconvenience. We appreciate your patience and understanding. If you have not received your cashback reward in 72 hours, please reply to this message.

Based on this resolution, your incident will now be closed.

I want to ensure that your request has been resolved to your satisfaction. However, if you realize that you are still in need of assistance, please reply to this email.

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit: https://feedback.search.live.com/default.aspx?productkey=cashbackso

Thank you, Lee, for contacting Live Search cashback Customer Support.

Warmest regards,

Sita M.

Customer Service Representative

TwoSides2aCoin · January 23, 2009 9:22PM

Everytime I put my hand out for money, someone turns it over and raps my knuckles.
If it's free it ain't worth it. I like my callouses.

agentjim007 · January 23, 2009 10:51PM

I got the exact same form letter LeeG just got. I have my second rebate due today and expect my second failed rebate. LeeG you will get a feedback letter in a couple days regarding the cashback customer support you received, make sure you give them the appropriate feedback they deserve.

Coins101 · January 26, 2009 12:15PM

Yup, I been having the same problem and got the same email. Funny thing is I have received rewards before and after the 5 failed deposits. WTF!

mbogoman · January 26, 2009 12:21PM

Got my last (and final) rebate on SUnday morning. No 7 to 10 day wait - it was paid into my account immediately. This is the first one that was done this way - for all the rest I had to wait the 60 days, then request the payment on Live Search, then wait the 7 to 10 days for it to get into my Paypal account. Of course, I immediately requested a transfer of all funds into my bank account.

Then today I get an email from Live Search cashback saying "your payment is on its way. You may have to wait 3 days..." I'm hoping they send me a second payment!!!

Boom · January 26, 2009 1:43PM

The way I understand this (after doing some reading) is that the money is given to ebay by MSN immediately.

Like PayPal, eBay holds the money and then doles it out.

I got on this thing late and only have one coming to me & it's like this.

Ebay has money that belongs to me.

If they don't pay me, maybe I won't pay them!

Sounds fair enough, right!

Barndog · January 26, 2009 1:47PM

got more money today...NO PROBLEMS AT ALL

lope208 · January 26, 2009 2:07PM

<< Sign into cashback account. Go to settings. Then click on reward methods. Make sure you are set for paypal only and not bank account or paper check. Some how paper check was also activated on mine and caused the Failure. When mine was reset to Paypal only they repaid me and it went through. You will have to contact them for the repay. >>

Thanks for the info. I just checked mine (60 days is up today). Still nothing, but I noticed two things...1. I had the paper check option selected as well, with no paypal info and 2. my contact email was the one I created at live.com which I don't use.

As soon as I updated this info I got this message displayed next to my cashback..."Your cashback reward will be deposited or sent in 0 days. You won't need to request it."

thanks

Boom · January 26, 2009 6:04PM

Thanks for sharing the information.

I think I'm properly set up to receive my funds now.

I appreciate it.

LeeG · January 26, 2009 6:11PM

Had a new failed first attempt yesterday. Replied to the email from customer service. I'm not too impressed to say the least.

coindeuce · January 26, 2009 10:26PM

I'm now at 12 days past the award date with nothing but an inbox full of BS emails from Cashback customer "support". I asked them last night why they did not just send a paper check, when they have my snail mail address which was given at the time of sign up. The line about a technical problem with auto deposits to Paypal has long been discounted here

Smittys · January 27, 2009 12:33AM

My Jan 27th deposited today 1/27 (200.00) into my paypal account, and I have started transfer into bank account

Coins101 · January 27, 2009 1:11AM

<< I used the MSN cashback and never received my cashback. >>

Have you logged on to your account and looked to see what the problem is?

Coins101 · January 27, 2009 8:41AM

Well, after waiting 72 hours, I replied to the email they sent me, as instructed. The first thing I noticed when I hit "Reply" is their email address disappears. Hum, now that is a little strange. So, I copy the address and proceed to tell them about my 5 failed deposits, including dates and dollar amounts and the fact that I have received deposits both before and after (including yesterday) the failed deposits.

Here is their response:

"Thank you for contacting Live Search cashback Support!

I am sorry for any inconvenience you have experienced with your cashback payment. I am going to send your issue to our accounting department where they will do a thorough investigation. We will forward any information that we receive about your payment status as soon as it becomes available. Thank you for your understanding and continued patience.

Delighting our customers is our top priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please reply to this e-mail with any feedback or visit the link below."

I guess their cash back program works about as good as their software.

It seems like many people's MSN cashbacks are suddenly "failing"

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It seems like many people's MSN cashbacks are suddenly &quot;failing&quot;

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It seems like many people's MSN cashbacks are suddenly "failing"