Ron Burgundy responds.
RonBurgundy
Posts: 5,491 ✭✭✭
First of all I'd like to say thanks who have waited to hear my thoughts on this matter. Most of you have been very rational and patient to see what I have to say. I appreciate that.
There are a lot of issues here so I'll try to address each of them thoroughly and in turn. Let's start with the facts:
1) These cards were purchased in mid July. They were among the best of the OPC lots I sold on the board to several people. No one else has complained about my assessment of the OPC I sold them.
2) I did not consider sending in these cards because I don't collect OPC.
3) I reviewed them and thought that 5 or 6 of them were clean enough to warrant a shot at a 9. I did not think all of them were, but I did think the lot averaged NM-MT. I still think that and am as dissatisfied with the grades as he is.
4) From mid July to Tuesday of this week I heard nothing from Roger concerning the cards. I'm still curious as to why I didn't hear from him.
5) Roger PM'd me on Tuesday evening to let me know his dissatisfaction with the grades he received. Having been on the road during the week for the past several weeks, I thought it more prudent to wait until I returned home to address his concern. I have access to the board when I'm traveling but it's sporadic and something like this deserved waiting until I could return home and provide a thoughtful response. In retrospect I should have told Roger that I would respond to him when I returned. I am not sure, however, that would've prevented his post today.
6) I have sold cards on this board for some time now, and time and again people have expressed their overwhelming satisfaction with what they have bought. I have always tried to make things right - and fair - for buyers here and elsewhere. I have had TWO CARDS returned in 7 years of Ebay business because the buyer (the same buyer in both cases) didn't like my raw grade. That's why I provide huge scans in my posts - so people can see what they are buying. There have been dozens of repeat buyers of cards I have posted here. In addition, I have sent people cards to complete their sets, helped them out with grading their raw stuff, etc. I don't need to defend how I treat people here.
7) Had Roger thought that I overgraded the cards after he received them and asked for a refund, I would have gladly done so. I will always - and I mean always - refund someone if they are not happy with raw cards after they get them. I would have even done so here, though he had had 2 1/2 months to ask. He did not.
8) I have made the same mistakes in evaluating cards that we all have. One day I'm harsh on stuff, the next day I'm lenient. I suppose I'm no different that PSA in that regard. But for those that believe I consistently overgrade cards in order to make a quick buck (LOL at the conspiracy theorist speculating about the coin in my avatar - really dude, that's Daily Kos stuff, you should head over there), you have got to be kidding me. There would be no repeat business on this board or on Ebay if I did that. Furthermore, I hate it when that happens to me, so why would I treat people that way.
9) I'll match my self grading skills against anyone on this board. Anyone, anytime. I was "trained" by a former PSA grader and I evaluate cards seriously and thoroughly. I am by no means perfect at it but I take it seriously.
10) I don't know Roger, but this is disappointing to me and I do feel bad about it. But there is a more civil way, in my opinion, to air grievances and resolve them. It does not seem rational to go ahead and drop coin on grading fees in an attempt to embarrass another board member. It would've been far more prudent to ask for a refund if he didn't agree with my grading of them. But I'm going to take him at his word on this:
"Yes but wanted to submit all anyway to see how overgraded they were."
For that reason there will be no refund. But I will be happy to donate an equivalent amount to the charity of Roger's choice if he so chooses, and will be happy to post a copy of the check proving it.
One last comment. And this is a personal comment. I took great interest in this response:
<< The thing about this that I don't understand is that if you realized they weren't in the described condition when you received them, why didn't you contact Ron BEFORE you had them graded rather than wait until after you had them graded?.......... >>
All that would have done is get Roger into a.......yes they are, no they arent, yes they are, no they arent.........with Ron. Roger's way took all the grey area out of the equation.
-------------------------
Nick
This post says it all about this particular board member. It is no surprise that the decline of these boards have coincided almost exactly with the presence of this board member, who takes potshots at everyone but adds nothing of value. He is the unequivocal Rick with a P of the CU Forums, and I have known for quite some time that he can't stand me. Let me just say that the feeling is quite mutual.
Stay classy,
Ron Burgundy
There are a lot of issues here so I'll try to address each of them thoroughly and in turn. Let's start with the facts:
1) These cards were purchased in mid July. They were among the best of the OPC lots I sold on the board to several people. No one else has complained about my assessment of the OPC I sold them.
2) I did not consider sending in these cards because I don't collect OPC.
3) I reviewed them and thought that 5 or 6 of them were clean enough to warrant a shot at a 9. I did not think all of them were, but I did think the lot averaged NM-MT. I still think that and am as dissatisfied with the grades as he is.
4) From mid July to Tuesday of this week I heard nothing from Roger concerning the cards. I'm still curious as to why I didn't hear from him.
5) Roger PM'd me on Tuesday evening to let me know his dissatisfaction with the grades he received. Having been on the road during the week for the past several weeks, I thought it more prudent to wait until I returned home to address his concern. I have access to the board when I'm traveling but it's sporadic and something like this deserved waiting until I could return home and provide a thoughtful response. In retrospect I should have told Roger that I would respond to him when I returned. I am not sure, however, that would've prevented his post today.
6) I have sold cards on this board for some time now, and time and again people have expressed their overwhelming satisfaction with what they have bought. I have always tried to make things right - and fair - for buyers here and elsewhere. I have had TWO CARDS returned in 7 years of Ebay business because the buyer (the same buyer in both cases) didn't like my raw grade. That's why I provide huge scans in my posts - so people can see what they are buying. There have been dozens of repeat buyers of cards I have posted here. In addition, I have sent people cards to complete their sets, helped them out with grading their raw stuff, etc. I don't need to defend how I treat people here.
7) Had Roger thought that I overgraded the cards after he received them and asked for a refund, I would have gladly done so. I will always - and I mean always - refund someone if they are not happy with raw cards after they get them. I would have even done so here, though he had had 2 1/2 months to ask. He did not.
8) I have made the same mistakes in evaluating cards that we all have. One day I'm harsh on stuff, the next day I'm lenient. I suppose I'm no different that PSA in that regard. But for those that believe I consistently overgrade cards in order to make a quick buck (LOL at the conspiracy theorist speculating about the coin in my avatar - really dude, that's Daily Kos stuff, you should head over there), you have got to be kidding me. There would be no repeat business on this board or on Ebay if I did that. Furthermore, I hate it when that happens to me, so why would I treat people that way.
9) I'll match my self grading skills against anyone on this board. Anyone, anytime. I was "trained" by a former PSA grader and I evaluate cards seriously and thoroughly. I am by no means perfect at it but I take it seriously.
10) I don't know Roger, but this is disappointing to me and I do feel bad about it. But there is a more civil way, in my opinion, to air grievances and resolve them. It does not seem rational to go ahead and drop coin on grading fees in an attempt to embarrass another board member. It would've been far more prudent to ask for a refund if he didn't agree with my grading of them. But I'm going to take him at his word on this:
"Yes but wanted to submit all anyway to see how overgraded they were."
For that reason there will be no refund. But I will be happy to donate an equivalent amount to the charity of Roger's choice if he so chooses, and will be happy to post a copy of the check proving it.
One last comment. And this is a personal comment. I took great interest in this response:
<< The thing about this that I don't understand is that if you realized they weren't in the described condition when you received them, why didn't you contact Ron BEFORE you had them graded rather than wait until after you had them graded?.......... >>
All that would have done is get Roger into a.......yes they are, no they arent, yes they are, no they arent.........with Ron. Roger's way took all the grey area out of the equation.
-------------------------
Nick
This post says it all about this particular board member. It is no surprise that the decline of these boards have coincided almost exactly with the presence of this board member, who takes potshots at everyone but adds nothing of value. He is the unequivocal Rick with a P of the CU Forums, and I have known for quite some time that he can't stand me. Let me just say that the feeling is quite mutual.
Stay classy,
Ron Burgundy
Ron Burgundy
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
0
This discussion has been closed.
Comments
I dont know either one of these guys, but just based purely on the facts, it seems to me like Roger was just trying to stir some crap and start a board scandal.
When he got the cards in hand, and thought they werent in the condition that Ron advertised, why not just let Ron know? Instead, he wanted to pay PSA a couple hundred bucks to prove a point? It really seems to me like he was trying to set Ron up to look bad. Maybe the two of them have some kind of history, I don't know.
<< <i>It does not seem rational to go ahead and drop coin on grading fees in an attempt to embarrass another board member.
"Yes but wanted to submit all anyway to see how overgraded they were." >>
I agree 100% and that is the part that disturbs me most. It seems like more of a personal vendetta to me.
If someone is not happy with a purchase (and I mean anything, not just baseball cards), they should address the matter right then and there, not 3 months down the road.
I would not hesitate for a minute to do business with Ron again.
Thank you Ron!
Thanks for your reply. Sorry this had to be a public matter. Seems like it would have been something easily settled privately and not in this forum.
I think one thing in general that is missing far too often today is civility, and giving peple the benefit of the doubt.
I for one will continue to value the input and posts from Ron, and if ever I wanted to purchase an item from him, I would not hesitate to do so.
Stay classy indeed.
Jeff
Having said that, I agree that Roger should have contacted Ron a few months ago if not happy. I also like Ron's solution, as Roger even noted the money is not important to him. I likely have a more charity history then most board members so the fact I like the solution would not be surprising to my friends.
Anyway, hope it all works out for everyone, and hey, ForeverYoung is a great cause...it all goes to children.
Raw: Tony Gonzalez (low #'d cards, and especially 1/1's) and Steve Young.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
/////////////////////
Yup.
It would have been such an easy fix, too; unlike most of the controversies we see here.
Such is life.
/s/ JackWESQ
Has anybody seen the video of them showing the graders ? The lights are turned off and each grader has there own light. I tried this. If you don't put the card dirrectly into the light you WILL think the OPC hairs are wear !!
This is my experience and just my opinion !!
Cheers, Steve
PS. Post scans of cards when you get them back. Alot of want be graders on this website !! Me included !! I just live in Canada. Otherwise i probably would have been down there applying for the job !!!
Sorry but this was a very weird way to deal with your issue. I believe the phrase is throwing good money after bad.
<< <i>......I thought it more prudent to wait until I returned home to address his concern........... >>
Telling him that, instead of not responding for 2+ days, would have been the smart thing to do.
Also, Ron, I dont care enough about you to not be able to stand you.
Absolutely. Couldn't have said it better myself.
<< <i>.......who takes potshots at everyone but adds nothing of value.......... >>
Gee, that's not what you said just a few months ago in this thread
I think Ron has taken the high road. I hope Roger follows.
Hey, it's the day of atonement for some so let's atone and move on.
centering as always is tough on opc cards as expected.. I think based on corners, edges and surface ( can't tell much on the latter )
those look at a glance as psa 8 to 8 o/c a lot
and I actually graded some 73 opc and got similar grades.. psa is grading tough as hell right now
the sadecki is the nicest of this lot..
and got the lowest grade
worst case that should be an 8.. I suspect if he cracked the 6.5's could come back as 8's
and the 5's?? who knows.. we have all missed those
Gee..and i thought i had a rough couple of days telling people--"Sorry,we aren't accepting your short sale offer...(CUSTOMER)You mean you're just going to let my house go into Foreclosure??"
+1 for Ron on this thread
<< <i>
For that reason there will be no refund. But I will be happy to donate an equivalent amount to the charity of Roger's choice if he so chooses, and will be happy to post a copy of the check proving it.
>>
If it comes to this, I would be most appreciative if the donation could be made to the Ellis County Children's Advocacy Center, Inc. It is a local non-profit 501(c)3 that I serve on the board of. We've been in operation since 1999 and provide a place where child victims of severe physical or any sexual assault can come and make their outcry. We have a trained forensic interviewer that interviews the child and gets all the information that the various law enforcement entities will need. This way, the child only has to tell their story one time, and doesn't have to relive their trauma over and over. Before we started the Center, children were sometimes having to tell their story up to 9 different times, and inevitably, a child changes one detail, and a defense attorney jumps all over it and makes issues about the victims character in court, and the perp walks. We are trying to raise funds currently to fund a counselor position so we can make make some services available to children after the original interview as well. It's a great cause and one I believe in. I also serve on the boards of the YMCA and the Salvation Army, if for some reason you didn't want to fund the advocacy center. Anyone reading, can send me a PM and I'll be happy to provide any info you might want if you are considering a donation.
Sorry for the shameless plug, but this is an important cause to me, and I've watched this scenario tonight between Ron and Roger, and thought at a minimum, maybe something good could come out of it afterall.
Take care,
Mike Navarro
Looking at the pics I would only give 3 or 4 cards a chance at an 8, and one is the Lynn which has a stain. This lot is CLEARLY not NM-MT across the board and Ron has submitted cards enough to know this. I'm not saying it was necessarily intentional deception, but there's no way that somebody who grades as much as Ron does could look at them objectively and say they are even close to NM-MT across the board. Seaver is way OC (and has a stain apparently), Stottlemyre has a crushed corner, Grief is OC and has 3 bad corners, Rivers has a rounded corner, Valentine has a black splotch, Colborn has a crushed corner, and Burroughs is OC with a bad corner. These cards clearly are not NM-MT by PSA (and this board's) standards. I even think the Cey is overgraded with 3 hit corners.
You could say PSA is to blame here because they are inconsistent, but I don't see that as being the case here. 4 cards have stains (including the two stars) so they aren't NM-MT. Even on my worst subs I've never seen PSA downgrade by two across the board, and that would have to be the case here if Ron's grades were accurate. The average grade here is 6.44 and just looking at the scans I believe they are reasonably accurate.
As far as Roger's motives for doing this, only he knows. I suspect he was just having a little fun after he got the cards and he felt they were drastically overgraded. Obviously money wasn't the issue or Roger would never have had them graded.
My stance is that Ron obviously has a lot of happy customers, but in this case he clearly overgraded the lot and got called out on it. I don't think anything serious should happen as a result, but maybe be a little more careful when you throw a term like "NM-MT across the board" out there when describing your cards. I'm sure I've overgraded stuff unintentionally and if I got called out on it I would realize my mistake and apologize. I think it's foolish for Ron to continue to maintain that these cards are NM-MT. I have nothing personal against Ron and never have, but I think he is dead wrong here. I give him respect for answering calmly and not making it personal, but that doesn't take away from the fact that the cards were overgraded. For someone that went on a personal crusade a while back to out every dealer who did something the slightest bit shady, I think Ron got a little taste of it himself and doesn't like the flavor.
I just posted the below reply to Roger's post and feel it works for this one too... I hope you guys can reach a compromise.
=====
Roger,
I hope this somehow works out for you one way or the other... I do believe it would have been better to try and work this out with Ron before posting this thread (you should have waited at least a week for a reasonable explanation).
Also, I agree with fellow board member Ymarea (Brett) who wrote:
"If the raw cards appear to have been clearly overgraded by the seller, I will deal directly with him. Under no circumstances will I submit cards which I suspect are substandard, whether or not the seller responds to my concerns."
Best of luck on a compromise,
Mike
I'm not going to pretend to know what was in Roger's head, why he bought the cards, or why he submitted them. All I'm saying is that those cards are clearly not NM-MT across the board.
<< <i>I love how people are pasting the same posts in both threads....as though the guys are not reading each other's threads. >>
Are there really two posts on this topic? Two parties? Two sides? Too many opinions? I think I should step aside and offer one less opinion, although by responding I think I just offered an opinion so ignore this post.
Winning this argument CD is like winning a contest at the Special Olympics you may have won but who did you really beat?
Bingo
Steve
I'm confused, user name and picture don't match, not that mine do, but Koufax & Carew. Just curious to an explanation...........
"conspiracy theorist? That's funny - you overgraded the cards - that's no conspiracy theory.
I don't know you or your knowledge about cards, and was just surmising a possible reason for the overgrade, that you may not have knowledge about cards, but it turns out that you do.
I appreciate Roger taking the time and money to expose the over-grading. If this was not a popular poster in the wrong this discussion would be totally different. Hopefully Ron learned a lesson about misrepresenting his raw cards but from his post it doesn't sound like it.
It is laughable that folks are using crack and resubmit as a defense. Those cards are trash and someone with Ron's "expertise" knows this. If Roger had posted scans of the cards and complained about their overall grade people would have been skeptical. Instead he submitted them and when he got the grades back posted for all to see and judge. If he hadn't called out Ron from the beginning it would have been very interesting to see people's responses.
OAKESY25: As for resubmitting the Sadecki are you just completely ignoring the top to bottom centering?? And how does posting cards with 7,8,8 & 9 equate to the grades Roger received?
Ohh well looks like Roger deleted his post, too bad.
Robb
I am sure you were not in your basement hatching a plan to over grade 24 opc commons to make an extra $10 but I do think that these boards should be a special place for collectors to expect honest, reliable and fair dealings.
The part about grading being subjective and on any given day these cards could have all been 8s is a joke and an insult and honestly makes me sick.
Cards that come back 5 and 6st and 5.5 are not NMMT across the board. If you can take time to scan every card you can take time to describe cards accurately.
If you can come on the boards and respond to 12 different threads, you can respond to a PM from a customer. Even if its just to say, hey sorry this happened to you or i will get back to you in 2 days or 10 weeks or tough luck or whatever.
The question people were asking about why did i send them in if i thought they were overgraded? I send in 5000 cards a month minimum to psa and every card i send in is 1984-present. I have zero expertise in 70s cards , especially opc and thought who else to go to then the guy who has his own raw card thread. I expect him to grade a card correctly within 1 grade 95% of the time. Just like i can grade a modern card within 1 grade 95% of the time. I shouldnt have to ask for a refund from a guy who is an expert, he knows exactly what he has and I expect him to advertise it truthfully.
<< <i>First of all I'd like to say thanks who have waited to hear my thoughts on this matter. Most of you have been very rational and patient to see what I have to say. I appreciate that.
There are a lot of issues here so I'll try to address each of them thoroughly and in turn. Let's start with the facts:
1) These cards were purchased in mid July. They were among the best of the OPC lots I sold on the board to several people. No one else has complained about my assessment of the OPC I sold them.
2) I did not consider sending in these cards because I don't collect OPC.
3) I reviewed them and thought that 5 or 6 of them were clean enough to warrant a shot at a 9. I did not think all of them were, but I did think the lot averaged NM-MT. I still think that and am as dissatisfied with the grades as he is.
4) From mid July to Tuesday of this week I heard nothing from Roger concerning the cards. I'm still curious as to why I didn't hear from him.
5) Roger PM'd me on Tuesday evening to let me know his dissatisfaction with the grades he received. Having been on the road during the week for the past several weeks, I thought it more prudent to wait until I returned home to address his concern. I have access to the board when I'm traveling but it's sporadic and something like this deserved waiting until I could return home and provide a thoughtful response. In retrospect I should have told Roger that I would respond to him when I returned. I am not sure, however, that would've prevented his post today.
6) I have sold cards on this board for some time now, and time and again people have expressed their overwhelming satisfaction with what they have bought. I have always tried to make things right - and fair - for buyers here and elsewhere. I have had TWO CARDS returned in 7 years of Ebay business because the buyer (the same buyer in both cases) didn't like my raw grade. That's why I provide huge scans in my posts - so people can see what they are buying. There have been dozens of repeat buyers of cards I have posted here. In addition, I have sent people cards to complete their sets, helped them out with grading their raw stuff, etc. I don't need to defend how I treat people here.
7) Had Roger thought that I overgraded the cards after he received them and asked for a refund, I would have gladly done so. I will always - and I mean always - refund someone if they are not happy with raw cards after they get them. I would have even done so here, though he had had 2 1/2 months to ask. He did not.
8) I have made the same mistakes in evaluating cards that we all have. One day I'm harsh on stuff, the next day I'm lenient. I suppose I'm no different that PSA in that regard. But for those that believe I consistently overgrade cards in order to make a quick buck (LOL at the conspiracy theorist speculating about the coin in my avatar - really dude, that's Daily Kos stuff, you should head over there), you have got to be kidding me. There would be no repeat business on this board or on Ebay if I did that. Furthermore, I hate it when that happens to me, so why would I treat people that way.
9) I'll match my self grading skills against anyone on this board. Anyone, anytime. I was "trained" by a former PSA grader and I evaluate cards seriously and thoroughly. I am by no means perfect at it but I take it seriously.
10) I don't know Roger, but this is disappointing to me and I do feel bad about it. But there is a more civil way, in my opinion, to air grievances and resolve them. It does not seem rational to go ahead and drop coin on grading fees in an attempt to embarrass another board member. It would've been far more prudent to ask for a refund if he didn't agree with my grading of them. But I'm going to take him at his word on this:
"Yes but wanted to submit all anyway to see how overgraded they were."
For that reason there will be no refund. But I will be happy to donate an equivalent amount to the charity of Roger's choice if he so chooses, and will be happy to post a copy of the check proving it.
One last comment. And this is a personal comment. I took great interest in this response:
<< The thing about this that I don't understand is that if you realized they weren't in the described condition when you received them, why didn't you contact Ron BEFORE you had them graded rather than wait until after you had them graded?.......... >>
All that would have done is get Roger into a.......yes they are, no they arent, yes they are, no they arent.........with Ron. Roger's way took all the grey area out of the equation.
-------------------------
Nick
This post says it all about this particular board member. It is no surprise that the decline of these boards have coincided almost exactly with the presence of this board member, who takes potshots at everyone but adds nothing of value. He is the unequivocal Rick with a P of the CU Forums, and I have known for quite some time that he can't stand me. Let me just say that the feeling is quite mutual.
Stay classy,
Ron Burgundy >>
<<< For that reason there will be no refund >>>
Here's another conspiracy theory for ya. When you've got a dissatisfied customer, you don't make excuses, you offer to refund their money. Period. Donating it to a charity? Donate your own money to a charity, the customer's money should be theirs after a refund to do with what they please, not how you please. And you should respond prompty to any complaints...Very promptly. Otherwise you get threads such as those and ebay negs. Case closed.
<< <i>I I send in 5000 cards a month minimum to psa and every card i send in is 1984-present. >>
Wow! Do you open a lot of wax looking for gradeable cards, or buy up collections?
John
HOF SIGNED FOOTBALL RCS
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>When you've got a dissatisfied customer, you don't make excuses, you offer to refund their money. Period. >>
If Roger wanted a refund, he should have asked for a refund when he got the cards, not after 2 1/2 months of muddling around, sending them off for grading, and having no contact with Ron. If he were serious about potentially wanting a refund, he should have alerted Ron as soon as the cards arrived that they were inadequate and with his plan to grade them to find out or work something out right then, not wait 2 months and then drop a bombshell on the boards. This is not trying to work out a refund with the seller, it is trying to drag him through the mud. Not saying I wouldn't do the same in a certain circumstance, on a certain day. Because I do agree this should be a forum where a NM/M card is a NM/M card. It is an unfortunate circumstance, but I feel that both parties are not free from guilt.
<< <i>And you should respond prompty to any complaints...Very promptly. Case closed. >>
Although Roger didn't complain promptly after getting the cards originially... Took him 2 1/2 months to say something to Ron. Ron should be waiting dilligently to quickly reply to someone after selling them something 2 1/2 month ago and not hearing a peep about the transaction (implying satisfaction)?
John
HOF SIGNED FOOTBALL RCS
Roger PSA can't even do that! A few months ago Ron sent in some cards he claimed were all 8's and got a ton of 6's,
he later resubmitted and got some of the the 6's into 8 slabs. The difference between 6 -7 and 8 is so miniscule.
Maybe not with modern but with 60's and certainly 70's OPC the grading is all over the place.
I really do not think Ron over graded these cards on purpose. I think he honestly felt they were the grades he stated.
With that said he (and everyone) from now on would be better served to claim a card is NM or better or EX or better.
And never say a card could 9. Which by the way he never said it would PSA 9.
Again 2 rock solid posters caught up in some BS.
Steve
<< <i>SteveK you missed reading #4 and #7 >>
I just responded to Ron's one shot at me - the rest of his post didn't apply to me...If he read my posts in the other thread, i was actually trying to give him the benefit of the doubt...so much for good intentions right?..Good intentions never go unpunished. LOL
My other comments were just "good intentions" as well trying to "teach" some sellers to smarten up a bit and become better businessmen...More good intentions, right? LOL
////////////////////////////////////////////////////////
It seems relevant, but, in the end, it's really not.
The buyer didn't want a refund, so he didn't ask for one.
He saw the product in hand, decided it was misrepresented,
and took another route. His right to do, whether a common
route or not.
......................
Over the years, I have probably thrown away - or given away -
more than $100 worth of raw carp I bought on the BST.
I never complained because I was just testing the waters to
see if raw cards were any more viable here than on EBAY.
I no longer buy raw cards from serious collectors or dealers.
It's much less trouble/expense to buy them graded.
<< <i>
<< <i>When you've got a dissatisfied customer, you don't make excuses, you offer to refund their money. Period. >>
If Roger wanted a refund, he should have asked for a refund when he got the cards, not after 2 1/2 months of muddling around, sending them off for grading, and having no contact with Ron. If he were serious about potentially wanting a refund, he should have alerted Ron as soon as the cards arrived that they were inadequate and with his plan to grade them to find out or work something out right then, not wait 2 months and then drop a bombshell on the boards. This is not trying to work out a refund with the seller, it is trying to drag him through the mud. Not saying I wouldn't do the same in a certain circumstance, on a certain day. Because I do agree this should be a forum where a NM/M card is a NM/M card. It is an unfortunate circumstance, but I feel that both parties are not free from guilt.
<< <i>And you should respond prompty to any complaints...Very promptly. Case closed. >>
Although Roger didn't complain promptly after getting the cards originially... Took him 2 1/2 months to say something to Ron. Ron should be waiting dilligently to quickly reply to someone after selling them something 2 1/2 month ago and not hearing a peep about the transaction (implying satisfaction)?
John >>
Those are all valid points, and in my opinion the most important lesson to be learned here, business 101, is COMMUNICATION. Ron's slow response started the avalanche. it's really not that hard to turn a dissatisfied customer into a happy, repeat customer - it really isn't. Again...communication is the key.
<< <i>
Those are all valid points, and in my opinion the most important lesson to be learned here, business 101, is COMMUNICATION. Ron's slow response started the avalanche. it's really not that hard to turn a dissatisfied customer into a happy, repeat customer - it really isn't. Again...communication is the key. >>
Steve- I agree with you.
John
HOF SIGNED FOOTBALL RCS