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Anybody have problems with HA online payment?

BarberianBarberian Posts: 4,310 ✭✭✭✭✭
in U.S. Coin Forum
Has anybody had trouble with Heritage Auctions on-line payment system?

I paid for some coins I won at the Long Beach auction a day or two after the auction ended by providing my checking account information. Since then, I have checked with the Post Office for their arrival. Today, I checked my checking account balance and there has been no withdrawal for the purchase. Heritage has now posted that my account is past due and wants to slap on an extra 3% for being late. I am ticked off. Has anybody encountered similar problems with HA?

image
3 rim nicks away from Good

Comments

  • DUIGUYDUIGUY Posts: 7,252 ✭✭✭
    Call them. They are , A one!!. image
    “A nation can survive its fools, and even the ambitious. But it cannot survive treason from within. An enemy at the gates is less formidable, for he is known and carries his banner openly."



    - Marcus Tullius Cicero, 106-43 BC
  • mozinmozin Posts: 8,755 ✭✭✭
    Something must have gone wrong with your internet payment procedure. Call Heritage. If this is your first late payment, I doubt very much they will charge you the late fee.


    Only problem I have with Heritage is that it takes two or three weeks to receive my won lots.image
    I collect Capped Bust series by variety in PCGS AU/MS grades.
  • adamlaneusadamlaneus Posts: 6,969 ✭✭✭
    Definitely time for a call. It is easy enough for something to go wrong when submitting a web form. Don't be angry; it's just a mistake. A phonecall in a normal tone will probably get you off the hook for late fees.

    I paid by credit card upon invoice. The US coins arrived two days ago.
  • BarberianBarberian Posts: 4,310 ✭✭✭✭✭
    I called Heritage today. They said they have been having some problems with their on-line payment system. They waved the late fee and took my payment over the phone. I was very happy with how they handled the situation.
    3 rim nicks away from Good
  • BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    They had some issues with E Checks after LB... but took care of it via telephone.
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
  • lope208lope208 Posts: 1,960 ✭✭
    The only issue I had with them was I used my debit card instead of my credit card like I had planned. OOPS! That made money pretty tight for a week or two.

    As for shipping, I received my Long Beach item about 3 days ago I believe. The packaging stinks, but it was in tact.
    Successful BST transactions:
    commoncents123, JrGMan2004, Coll3ctor (2), Dabigkahuna, BAJJERFAN, Boom, GRANDAM, newsman, cohodk, kklambo, seateddime, ajia, mirabela, Weather11am, keepdachange, gsa1fan, cone10
    -------------------------
  • COALPORTERCOALPORTER Posts: 2,900 ✭✭


    << <i>The only issue I had with them was I used my debit card instead of my credit card like I had planned. OOPS! That made money pretty tight for a week or two.

    As for shipping, I received my Long Beach item about 3 days ago I believe. The packaging stinks, but it was in tact. >>



    What was wrong with the packaging?
    My shipments are usually triple boxed.
  • SaorAlbaSaorAlba Posts: 7,593 ✭✭✭✭✭
    I have always paid them using paypoo. They do not charge any extra for it, and then I don't have to pay the credit card later. That reminds me, I should have a Heritage purchase coming tomorrow hopefully.
    Tir nam beann, nan gleann, s'nan gaisgeach ~ Saorstat Albanaich a nis!

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