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Do you refund shipping when someone buys something and then returns it?

easydoesiteasydoesit Posts: 547
in Trading Cards & Memorabilia Forum
When you sell something to a board member and feel you have correctly graded the cards, gave them a great price cheaper than ebay, and shipped them safely, do you refund the shipping price when they return them anyway? I don't feel its right when I have to eat the shipping to send them when I was trying to help out a board member and provided good product.

LMK what you think because it may dictate how I handle it.

Chris
"I put my pants on just like you... One leg at a time. The differences is when I put them on, I make gold records."

Comments

  • jrinckjrinck Posts: 1,321 ✭✭
    That's a gray area, and would be something to narrow down upfront.

    It's like when you return something to Target, do you expect them to pay your gas costs incurred in driving there? No.

    So in this case, I wouldn't refund it, nor would I expect it to be refunded.
  • jimq112jimq112 Posts: 3,511 ✭✭✭
    If I misrepresented it accidently or if it was damaged because of poor packaging, I should refund shipping. If it arrived ok and the buyer just doesn't want it, they should pay shipping and insurance to return it.
    image
  • BunchOBullBunchOBull Posts: 6,188 ✭✭✭


    << <i>If I misrepresented it accidently or if it was damaged because of poor packaging, I should refund shipping. If it arrived ok and the buyer just doesn't want it, they should pay shipping and insurance to return it. >>



    I agree.
    Collector of most things Frank Thomas. www.BigHurtHOF.com
  • alnavmanalnavman Posts: 4,129 ✭✭✭
    haven't had that situation occur but I have had situations where I've charged shipping, found out shipping was less than what I charged. In that case I refund the difference. I believe it creates good will instead of gouging the buyer.
  • mickeymantle24mickeymantle24 Posts: 2,768 ✭✭✭
    I have had 1 buyer who returned an item, and I did refund the shipping also!
  • LeiascardsLeiascards Posts: 3,233
    It depends on the reason for the return and how the buyer dealt with it. If it is a case of simple buyers remorse then no I don't. If Paypal gets involved like with a SNAD claim then you have no choice.
  • 1989FleerBillRipkencollector1989FleerBillRipkencollector Posts: 4,590


    << <i>It depends on the reason for the return and how the buyer dealt with it. If it is a case of simple buyers remorse then no I don't. If Paypal gets involved like with a SNAD claim then you have no choice. >>



    Nice avatar.
    imageimageimage
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭
    If Paypal gets involved like with a SNAD claim then you have no choice.


    Really? I must have been lucky as my only refund through paypal (SNAD) I only returned the bid amount not the postage.

    Buyer accepted the refund.


    Steve
    Good for you.
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