<< <i>The seller should leave feedback once payment is received.
Holding your feedback until the buyers leaves one first is what is a bit pathetic. If you are selling honestly described items, why are you afraid to leave feedback when the buyer has met their obligation?
Holding off on posting feedback is an implied threat of retaliation, and is bad business. >>
The ignorance of the self-righteous never ceases to amaze me.
abitofthisabitofthat don't take this the wrong way, I used to think the EXACT same way you did. After working with Joe and Jane consumer for the last 20 years, being burned, tempered, burned, tempered and burned again etc. I will never go back to the perception you have. You may see this as harsh but the humorous thing is I still try to give people the benefit of the doubt. But at the same time I look at ebay from a business standpoint. A good business person not only places a value on the sale, they place a value on what it takes to make the sale, retain the sale, retain the client and keep the customer satisfied.
IMHO, it has nothing to do with being AFRAID of leaving feedback and everything to do with keeping the general EBAY public from being MISINFORMED! Let me try to explain this by giving you an example of clients who paid lightning fast but turned into clients from He!!.
I sold a 1943 PCGS MS66 Lincoln Penny about 2 ½ years ago around the Christmas holidays. When I posted this item, the listing explained that it was a 1943-penny. I inserted 3 pictures, 2 pictures were close-ups front and back, and the third was a picture of the front of the slab with the serial # blanked out. The payment arrived within a few hours via Paypal and I sent the coin out the next day. The individual who purchased the coin lived just a few towns over (about 50 Miles) and received it the following day. It was then that I received an email asking where her 1943 “Copper” penny was. Knowing the value of these my heart sank and then jumped in my throat. I wrote her an email back explaining that the auction was for a zinc penny not a copper penny. This set off a fury of about 20 emails back and forth. From there the conversation went something like this:
Buyer: The penny in the picture is copper. Me: Actually the penny in the picture is Zinc Buyer: Oh no the penny is copper Me: Ma’am I only have Zinc pennies from 1943. Buyer: Well just send me the one in the picture. My son wanted one for Christmas and I had budgeted $20 and I really stretched my budget when I went to $26 including shipping and handling Me: Ma’am the penny you have was the one from the picture. Buyer: oh no the penny in the picture definitely copper. Me: Ma’am I took the picture myself Buyer: But it looks Copper. Look at the screen shot I sent you Me: Ma’am on my screen your screen shot looks like a steel penny Buyer: Well on mine it looks copper. Me: Actually this is a PCGS certified coin. MS66 is a very high grade for a coin and as far as I know there are less than 20 1943 Copper pennies. Buyer: Well I just want the one in the picture.
I finally got her to call me. After several more phones calls, I ended up driving 50 miles (one way), meeting her, showing her that the PCGS population report. The MS66 had zero 1943 Copper pennies. In addition, I explained that one of these coins in THAT CONDITION WOULD COST 6 FIGURES IF NOT SEVEN at auction.
After several hours of additional work, hours of discussions, a few long distance calls (yes we are in different area codes) and a 100-mile round trip. I finally replaced the coin and got her an error coin that I was not excited to part with but that was what she wanted for her son. Again I do believe that customer service is the most important thing. But if you think this person deserves positive feedback, then we need to agree to disagree. One other note: This transaction never deteriorated, the communication was always professional and we figured a way to work it out. I personally believe that a transaction like this does not deserve positive feedback. This was NOT A SMOOTH TRANSACTION and I believe that LEAVING POSITIVE FEEDBACK ON A TRANSACTION SUCH AS THIS IS A DISSERVICE TO THE EBAY COMMUNITY, AGAIN JMHO
By the way this scenario or a derivative like it with buyers AFTER THEY PURCHASE is E Pluribus Unum.
Again, I feel that giving feedback right away to buyers such as these would create misinformation about the way they conduct business on the Bay. It’s not about being Pathetic, it’s not about being afraid, it’s not about being vindictive. It’s about doing what is right and not misinforming the ebay community by leaving feedback too quickly regarding a client who appears problem free initially and then turns into the client from He!! For reasons that I couldn't plan for in almost any scenario. By the way, you may ask my colleagues, I have been told by many I am the type of person who imagines quite a bit when it comes to odd scenarios.
In summation, it will take one hell of a paradigm shift to change my opinion on this issue.
I will step down from my soapbox now. >>
Hi - thanks for the post. The situation that you described certainly sounds unpleasant, but I don't get it. My response would have been - "Sorry that you were not pleased with the purchase, you can return it for a full refund, including shipping". I am amazed that anyone would spend that much time and effort on a $26 sale.
The feedback issue is also one of time and effort. I sell one hundred + items on ebay each week. Tracking who has left me feedback would be very, very time consuming. I leave feedback in bulk for all buyers and it takes 10 seconds. That way I can spend my time on the coin side of the business. BTW, I may be self-righteous but I am not ignorant (at leat not about ebay.
Feedback was a good idea long ago, but today its a joke.
When i buy- I leave it when I get the item as described, if it is broke due to shipping or some other weird circumstance- I let the seller know and WE work out a fair and equitable solution- for both of us, he then gets his feedback in a positive way, NOW if the seller is a ratty ol basturd and the communicae sucks- he gets what he deserves- plain n simple, and if they are trying to rip meoff- well that is why we have cops n lawyers to protect the innocent from evildoers as such.
When I sell stuff- I ask that you send me an email that you have the item and then I leave feedback in a polite fashion- before the buyer posts theirs even if they don't post it- I don't really care if they leave any feedback- it is a personal decision that must be made.
We will always have crybabies and beggars- its just the way people are.
I get that every pretty often, usually low feedback guys wanting their numbers to get bigger. I got 4 yesterday. Right now is a busy time with Jackson, SF sets, proof sets all hitting ebay at the same time. i responded to all 4 that "I was sorry to be behind in my feedback, I don't wait for buyers to leave feedback first on purpose but that it is a very busy time. I will catch up on my feedback this weekend. Thank you very much for your business." I left over 150 positive feedbacks this morning. I was about 2 weeks behind. --Jerry
<< <i>The seller should leave feedback once payment is received.
Holding your feedback until the buyers leaves one first is what is a bit pathetic. If you are selling honestly described items, why are you afraid to leave feedback when the buyer has met their obligation?
Holding off on posting feedback is an implied threat of retaliation, and is bad business. >>
Because in spite of his feedback record there is no assurance that the buyer will want to keep the coin/item he bid on so leaving FB as soon as he pays is a bit presumptuous on the seller's part. If selling, I usually wait until the buyer receives the item and is happy with it. As a buyer I just say coin received and FB left. Then again many sellers wait and do their FB once a week or so and don't waste time doing them piecemeal.
I have 100 transactions since 2005. About a third are sales. 100% +. I just last week emailed a buyer for feedback on a large $ auction right before the 60 days was up. Since we'd actually spoken on the phone about a side transaction worked at the time of the auction (uh-oh!) I felt it was within reason to ask for a bump. Other non-feedbacks as a seller I just let it ride.
We're all born MS70. I'm about a Fine 15 right now.
Comments
<< <i>
<< <i>The seller should leave feedback once payment is received.
Holding your feedback until the buyers leaves one first is what is a bit pathetic. If you are selling honestly described items, why are you afraid to leave feedback when the buyer has met their obligation?
Holding off on posting feedback is an implied threat of retaliation, and is bad business. >>
The ignorance of the self-righteous never ceases to amaze me.
abitofthisabitofthat don't take this the wrong way, I used to think the EXACT same way you did. After working with Joe and Jane consumer for the last 20 years, being burned, tempered, burned, tempered and burned again etc. I will never go back to the perception you have. You may see this as harsh but the humorous thing is I still try to give people the benefit of the doubt. But at the same time I look at ebay from a business standpoint. A good business person not only places a value on the sale, they place a value on what it takes to make the sale, retain the sale, retain the client and keep the customer satisfied.
IMHO, it has nothing to do with being AFRAID of leaving feedback and everything to do with keeping the general EBAY public from being MISINFORMED! Let me try to explain this by giving you an example of clients who paid lightning fast but turned into clients from He!!.
I sold a 1943 PCGS MS66 Lincoln Penny about 2 ½ years ago around the Christmas holidays. When I posted this item, the listing explained that it was a 1943-penny. I inserted 3 pictures, 2 pictures were close-ups front and back, and the third was a picture of the front of the slab with the serial # blanked out. The payment arrived within a few hours via Paypal and I sent the coin out the next day. The individual who purchased the coin lived just a few towns over (about 50 Miles) and received it the following day. It was then that I received an email asking where her 1943 “Copper” penny was. Knowing the value of these my heart sank and then jumped in my throat. I wrote her an email back explaining that the auction was for a zinc penny not a copper penny. This set off a fury of about 20 emails back and forth. From there the conversation went something like this:
Buyer: The penny in the picture is copper.
Me: Actually the penny in the picture is Zinc
Buyer: Oh no the penny is copper
Me: Ma’am I only have Zinc pennies from 1943.
Buyer: Well just send me the one in the picture. My son wanted one for Christmas and I had budgeted $20 and I really stretched my budget when I went to $26 including shipping and handling
Me: Ma’am the penny you have was the one from the picture.
Buyer: oh no the penny in the picture definitely copper.
Me: Ma’am I took the picture myself
Buyer: But it looks Copper. Look at the screen shot I sent you
Me: Ma’am on my screen your screen shot looks like a steel penny
Buyer: Well on mine it looks copper.
Me: Actually this is a PCGS certified coin. MS66 is a very high grade for a coin and as far as I know there are less than 20 1943 Copper pennies.
Buyer: Well I just want the one in the picture.
I finally got her to call me. After several more phones calls, I ended up driving 50 miles (one way), meeting her, showing her that the PCGS population report. The MS66 had zero 1943 Copper pennies. In addition, I explained that one of these coins in THAT CONDITION WOULD COST 6 FIGURES IF NOT SEVEN at auction.
After several hours of additional work, hours of discussions, a few long distance calls (yes we are in different area codes) and a 100-mile round trip. I finally replaced the coin and got her an error coin that I was not excited to part with but that was what she wanted for her son. Again I do believe that customer service is the most important thing. But if you think this person deserves positive feedback, then we need to agree to disagree. One other note: This transaction never deteriorated, the communication was always professional and we figured a way to work it out. I personally believe that a transaction like this does not deserve positive feedback. This was NOT A SMOOTH TRANSACTION and I believe that LEAVING POSITIVE FEEDBACK ON A TRANSACTION SUCH AS THIS IS A DISSERVICE TO THE EBAY COMMUNITY, AGAIN JMHO
By the way this scenario or a derivative like it with buyers AFTER THEY PURCHASE is E Pluribus Unum.
Again, I feel that giving feedback right away to buyers such as these would create misinformation about the way they conduct business on the Bay. It’s not about being Pathetic, it’s not about being afraid, it’s not about being vindictive. It’s about doing what is right and not misinforming the ebay community by leaving feedback too quickly regarding a client who appears problem free initially and then turns into the client from He!! For reasons that I couldn't plan for in almost any scenario. By the way, you may ask my colleagues, I have been told by many I am the type of person who imagines quite a bit when it comes to odd scenarios.
In summation, it will take one hell of a paradigm shift to change my opinion on this issue.
I will step down from my soapbox now. >>
Hi - thanks for the post. The situation that you described certainly sounds unpleasant, but I don't get it. My response would have been - "Sorry that you were not pleased with the purchase, you can return it for a full refund, including shipping". I am amazed that anyone would spend that much time and effort on a $26 sale.
The feedback issue is also one of time and effort. I sell one hundred + items on ebay each week. Tracking who has left me feedback would be very, very time consuming. I leave feedback in bulk for all buyers and it takes 10 seconds. That way I can spend my time on the coin side of the business. BTW, I may be self-righteous but I am not ignorant (at leat not about ebay.
merse
When i buy- I leave it when I get the item as described, if it is broke due to shipping or some other weird circumstance- I let the seller know and WE work out a fair and equitable solution- for both of us, he then gets his feedback in a positive way, NOW if the seller is a ratty ol basturd and the communicae sucks- he gets what he deserves- plain n simple, and if they are trying to rip meoff- well that is why we have cops n lawyers to protect the innocent from evildoers as such.
When I sell stuff- I ask that you send me an email that you have the item and then I leave feedback in a polite fashion- before the buyer posts theirs even if they don't post it- I don't really care if they leave any feedback- it is a personal decision that must be made.
We will always have crybabies and beggars- its just the way people are.
Waaa Waaaa - I want my cookie NOWWWWWWWWWWWWWWW.
Marriage is easier than eBay's feedback policy.
``https://ebay.us/m/KxolR5
<< <i>All of this drama over feedback. Marriage is easier than eBay's feedback policy. >>
I can't agree with the second half of that. --jerry
<< <i>The seller should leave feedback once payment is received.
Holding your feedback until the buyers leaves one first is what is a bit pathetic. If you are selling honestly described items, why are you afraid to leave feedback when the buyer has met their obligation?
Holding off on posting feedback is an implied threat of retaliation, and is bad business. >>
Because in spite of his feedback record there is no assurance that the buyer will want to keep the coin/item he bid on so leaving FB as soon as he pays is a bit presumptuous on the seller's part. If selling, I usually wait until the buyer receives the item and is happy with it. As a buyer I just say coin received and FB left. Then again many sellers wait and do their FB once a week or so and don't waste time doing them piecemeal.
<< <i>
<< <i>All of this drama over feedback. Marriage is easier than eBay's feedback policy. >>
I can't agree with the second half of that. --jerry >>
Well I am not about to hire a lawyer to argue the case, brother
``https://ebay.us/m/KxolR5